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How do they know it’s my trade in?
I am sending my iPhone 11 in for a trade in value. I have wiped all my info from my old phone and And NO where on the box has my information. How will they know it’s mine to apply credits!?
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iPhone 12 Mini Does not Ring/Notify of missed call (Callers get 2 rings then to voicemail)
Hey Everyone, An iPhone 12 mini on my account has been having calling issues since day one. They have poor reception in the area they live (Raleigh, NC) so we tried wifi calling and we have a Verizon LTE Extender, that doesn't really work, it would still drop calls. People seemed to say this had to do with the iPhone 12's…
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Charged without recieving Backordered Device
At the start of the month I placed an order for a replacement to my current phone. It was ordered 06/07 and was on backorder until 06/22. Now, 06/22 has come and past, yet I still don't have the device or any update on where the device is. I can't call CS because the phone this device is replacing has a swollen battery and…
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Customer Service
Sooo my frustration level is beyond my personal limit when it comes to abhorrent customer service. I've been saving up my device dollars for more than a year. I distinctly remember ensuring I could spend the device dollars in the store, including accessories. I finally had enough saved to get a pair of headphones and a…
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Turn off old phone
got all info transferred to new phone. How do I turn off old phone so no one can use it
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Periodically losing signal
I periodically lose my cell signal on my personal phone (even when I'm just sitting at home), but not my work phone, even though both are on Verizon. Also, when I lose the signal, my husband has his and we're on the same account. I have to shut my phone down and start it back up, then the signal re-appears. It's…
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Curious about why smart family is not locating my daughter's phone. Her phone is one and she is receiving my imessages.
I can see text and call data, but not location for a few hours now. I have not installed the companion software on her phone and don't need to, but usually I can see a general location and now it isn't finding her phone at all. thanks.
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Unable to receive text messages after porting my number to Verizon
I recently ported my number from At&t to Verizon. My number has been ported successfully because the last text message that I received from Verizon was that my number was successfully ported. But, since then, I haven't been receiving text messages from any number or even Verizon. I am able to send messages, make calls and…
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Dropped calls
I have been trying to reach a customer service person for 2 weeks and have had two call back appointments and not received a call. I have been having my calls drop after a few minutes into the conversation. I am working from home and these calls are important. I was told at one point with a chat with Verizon it was a…
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changed number and now i can't text to non-apple phones (iphone 11)
my ex boyfriend was signing up for all this spam with my number, so i changed it online at the verizon site. now i can't text anyone that doesn't have an iphone. i keep getting message not sent. i've restarted the phone twice, i deleted old messages and started over, i called that test line to make sure the phone was…
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Calls breaking up in iPhone XR
iPhone XR. Calls skipping and breaking up. Seems to happen the most when from Verizon to Verizon. How do I troubleshoot this???
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Missing Texts in Group on iPhone 12 Pro
Since activating my 12 Pro, texts are missing in groups. The conversation doesn't make sense, or someone answers a question I never received. Is anyone else experiencing this? I upgraded from a 7 Plus and was not having any issues.
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My iphone se (2020) does not have the voicemail feature
I have had apple phones for about 10 years now and i love them. Setting up voicemail has always been very easy, Ive always just clicked on the "phone" icon and then the voicemail button and its very simple. However I bought my new iphone s.e. about a month ago and i still havent been able to set voicemail up at all. Thats…
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Iphone 12
Is the charging cable included with iPhone 12 purchase
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Message+
I had to reinstall message+ app since it kept crashing. The app is the only way I can send pics to my parents. When I installed it again it asks me to scan a code but I’m not trying to use a secondary device just activate it on my primary phone. I can’t scan a code on the same device I’m trying to log into. Am I missing…
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Verizon appears to be throttling my data for no reason and keeps denying it
For context, I have a play more unlimited plan now, which should mean 25 GB of "premium" 4G LTE data. I'm currently at about 5 GB usage this month. My data connection slows to between a crawl and a complete halt. It works fine at work before most people show up, then when everyone gets here it almost stops working. This is…
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Wifi calling
After experiencing a Verizon Network outage and chatting with an agent (Chloyd) over wifi who was determined to go through troubleshooting steps for all our 5 of our family's phones.........my wife finally gets another agent who actually listened and confirmed the Verizon outage. It was suggested we go to wifi calling on…
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message+app crashing after recent update
anyone else having an issue with the message+app crashing after the recent update to 5.0? i am unable to send/receive messages or even open up my messages. and all my contacts show up as unknown, no number or contacts.
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Help!!!
Hi! Apple 6S. Car, POP!!!!!!! Rice? Thank You!
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Broken promise
I hope someone sees this and helps in store verizon on gandy in Tampa is TERRIBLE nothing but broken promises and snake like feelings my family went in to get my mom a new iPhone 12 the guy there convinced my parents to trade in the old phone for a $500 credit deal he mentioned nothing of needing any special requirements…
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Lte
I lost my LTE, how do I get it back?
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Internet
I am not able to connect to Verizon’s LTE. Tried with Customer Service and they did all the troubleshooting that they know, but, they failed. They tried to connect me with Technical Support, but nobody responded. Any chance to get any help from your side?
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Apple Watch 6 call fail new watch
New Apple Watch 6 purchased through Verizon with activation of new line. Unable to make or receive calls. Call failed message.
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turning old phone back on while I get a battery for my new phone
My refurb iPhone 8 needs a battery. I need to turn my iPhone 6 SE back on while I send my iPhone 8 to Apple.
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UNLOCK MY PHONE!
How do I get Verizon to unlock my iPhone? It's paid for and I'm not under any type of plan. The phone is a replacement I received last year through Asurion, and that seems to be one reason they give me for not unlocking the device. I've been trying for five days to get the phone unlocked! I finally talked with CSR Amanda…
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Blocked numbers
When I make a call the person I called says that my number comes up private, how do I fix that?
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iPad message+ version 5.0.0
After upgrading to the latest version of message+ version 5.0.0 on my iPad, messages can no longer be marked as read manually or after the messages are read still show as unread.
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poor signal at home
I have had Verizon cell phone service for over 5 years, and usually have had very good reception in my home. Recently, many people have said that my voice is breaking up and they can't understand me. It's rare for me to get one bar inside my home, and I get only 2 bars outside my house. nearest intersection: Candler Park…
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Message+ no longer displays message on ipad
It has been a couple weeks since verizons message+ has displayed any messages on my iPad 6th generation. When I click on the app I get a screen with no messages and then a short time later the green goes away. I am thinking I should remove the app and then reinstall it but am concerned about losing some text history? Any…
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Can’t send texts to non iPhone users
Whether I’m on WiFi or not my texts to non iPhone users won’t go thru. Please help this is super frustrating I have reset my phone. Turned WiFi on n off nothing is working it’s been like this for weeks