Apple (Archive)
Not shipping
I pre ordered the new iPhone 15 pro max on sept 15. They told me it would be here tbe 29th and it still hasn’t shipped haven’t given me any updates. I have contacted support and nobody can tell me anything they always tell me something different it’s never the samething.
verizon is not applying previous trade in value
I bought an iPhone 13 pro max 13 months back and traded in a device to Verizon. now my device has an issue and the only solution I have is to go for the new device I paid a $733 balance on my previous phone. but the remaining trade-in value is lost(447) now i paid for new device and no one from verizon is able to answer…
Switching phone numbers
So it’s a bit of a complicated situation but here’s the rundown: A new iPhone 15 Pro Max is arriving today linked under my phone number. Once it arrives, I’d like to remove my phone number from it and put the 15 under my Mom’s phone number and transfer all her data from her iPhone 14 Pro. Then I’d like to move my phone…
Can I use a different phone?
Hello! I have a(n) Samsung Galaxy Z Fold 4, and I have a 36mo payment plan, and have only paid for a year at this point, I switched from iPhone, and I miss Apple so much, is it possible to buy an iPhone outright (i.e. directly from Apple), and put the sim that is in my Fold into the iPhone, and continue my monthly payments…
New Customer Experience
Man I try to sign up yesterday and purchase the iPhone 15 Pro 256GB Black Titanium. Based on my credit I had to put $399.99 down. Total authorized was $490.74 on my debit card. My current mobile number was to be transferred. Verizon then send email saying I need few more things to complete account setup. I send copy of my…
Buying iPhone on plan for use on another carrier
Hi there, I am currently a long-time Verizon subscriber, and I use Samsung devices that I buy off plan, so I'm able to buy phones on-plan with my family lines. I have a work account with Fi, and I'd like to get an iPhone for that, but I can't purchase an iPhone on-plan with Fi. So, my question is, can I buy an iPhone…
SOS- all troubleshooting options not working
My phone has been stuck in SOS for two days now. I've tried all troubleshooting options found via the web. I did notice that when I go to my Cellular section- there is nothing there. help!!
Pre order issue
I preordered an iPhone 15 pro on September 15 and the item never shipped. When I called, no one was able to articulate why the order didn’t ship nor were the able to fix it. They seemed baffled. I had to forfeit the advance purchase offer, cancel my order, then re-order in store. I am so disappointed in the customer…
Upgrade
Hello, I am currently on a cash only account due to an error and I wanted to know how I can change it.
iphone 14 Pro Max will not connect with Verizon 4G LTE Network extender
My iphone 14 Pro will not connect to my Verizon 4G LTE network extender. We have tried everything, but #48 says, the iphone is not connected. What can I do to fix this issue?
iPhone 14 and iPhone 14 Pro Max gets too hot while using or charging
Hi there, Does anyone have a similar issue while using an iPhone with stream apps, or social apps for longer periods of time (30 minutes, an hour, or more) iPhone feel warm or too hot to touch or hold the iPhone? While charging with an Apple Charger the side button and back of the iPhone feels warm and times too hot to…
Voicemail Mailbox Number Not Valid
I am having problems setting up my voicemail. When I open the phone app, and go to voicemail, the only option I have is “Call Voicemail”. Voicemail then asks me to enter my mail box number. When I enter my mailbox number, it tells me it is not valid. I have already tried all these things to fix it: Dialing *86 (Just asks…
Not getting phone calls or text when on wifi
HI I AM HAVING THIS PROBLEM NOW except huge plot twist... Try and figure this one out….. im the only one in my house that isn’t getting calls and texts (everyone else’s is working fine) , it doesn’t happen with every single call or text but most of them. It happens about 9/10 times with calls and about 4/10 times with…
esim activation
Hello, I'm trying to activate my phone number on my new phone. I tried doing the activate number via the Version app. However, my old phone seems to have no service as well as the new one and I am not able to receive the verification codes. Could someone assist me? Thank you.
Iphone 15 Preorder
VZ lost my preordered phone, and is dragging heels on canceling it. They provided a tracking number, but never sent the phone to Fedex (confirmed by Fedex). When I call, they keep saying it ships on the 22nd, not that it arrives on the 22nd. I was also told on the phone that the stores will not have Iphone 15 until next…
credit not received as promised
I reluctantly agreed to upgrade to an iphone 14 as I was promised it would not be an additional charge with our plan if I traded in my existing phone. The promotional credit has never been applied to my bill even though the phone was received in June. I've called or texted 5-6 times since then and every time I am told the…
Voicemail no longer works on iPhone 12 ProMax
My phone no longer accepts voicemails. When others call my number and it is supposed to go to voicemail, they get a message that they have called an invalid number. Can anyone help?
No data despite 4 bars of LTE service on device
My iPhone 14 Plus is showing 4 bars of LTE at my job, but I am getting no data service. Please help me to resolve this issue. I started working here from May and this has been an issue since the beginning.
New Apple Watch
I’d like to upgrade my Apple watch 7 to an is there an benefit too adding a line vs just upgrading(promos)? Verizon chat won’t give me a straight answer.
Phone not delivered.
Hi. I placed an order on 9/14 for two iPhone 14 that was set to deliver on 9/18 at 8pm. I was home all day waiting for my delivery at 8:10pm order said delivered but no one showed up nor I’m seeing my two iPhones. I will not communicate back and forth between UPS and Verizon. This is a Verizon issue and Verizon needs to…
Devices
How do I show all my devices on one Verizon account
Poor reception slow/freezing data iphone 12
Having awful connection issues with the two iPhone 12 pros on my account. Was only having issues when switching from 4g-5g but reception has declined at home and data speeds are terrible everywhere throughout the day. The other phones on account work fine. Have done all troubleshooting steps repeatedly and am now awaiting…
iMessages showing on logs
I have an and my husband has an and we use iMessage for texting. I was wondering why do our calls and texts show up on the logs if iMessages are not supposed to be able to be logged. Also sometimes even with my iMessages turned on and I am connected to Wi-Fi my text will still send green. He claims his iMessages are turned…
Iphone 12 Pro Max - loses connection
I have an IPHONE 12 Pro Max. I'm having problems sending texts, FACETIME, etc... If I'm on my wifi - I have to leave wifi and then only have 2 bars. My daughter lives right around the corner 1mile and when she facetimes me I get an exclamation mark and we lose connection all the time. This has been so frusturating. Tried…
Poor signal and getting worse
Hello, I live in zip code 55112. Over the last couple years coverage has gotten worse and worse. Most times I have at most 2 bars, but often 1 and sometimes "SOS" for service. This is 5 minutes outside of a major metropolitan area. Even with what service I do have text fail to send frequently due to poor service. Get it…
Upgrade
According to the device overview page for my account my phone is eligible for an upgrade. However, whenever I click on the 'Upgrade' or 'Upgrade Now' buttons I am lead to a blank page. This issue has persisted for a week now. Also, whenever I try to open any of the Support pages I am taken to a page that says, 'Sorry we…
iPhone 11 Pro in Greece
Hi, I am travelling to Greece and would like to use my iPhone 11 Pro. My question is can I use an "0range eSim" in my verizon unlocked iPhone 11 Pro. The Orange package is about half the price of Verizon international plan. Orange: 14 days, 30 GB, 120 minutes international calls, unlimited in Europe. $50. Thank you,
Use Verizon Phone as dial up modem.
I'm taking a trip to the Federated States of Micronesia. While I intend to buy a sim-card when we arrive in FSM, our plane makes a 2-hour stop in Majuro, on the Marshall Islands, You aren't always permitted to deplane and enter the terminal.. Neither location (FSM nor MAJ) has any Verizon data services available. I'm…
I Phone 14+
wife and I purchased new I phone 14+ I was transgerring all my data via I cloud and ended up with all of my wifes data, messages, apps, etc. how do I delete all that off my phone and reinstall it correctly? Apparently we share I cloud account? Thanks!!
Music
My daughter recently had to get a replacement phone. She’s having trouble syncing all her music on the new phone. Phone settings are on, she looked at her Apple Music on her laptop and should be synced …. Any thoughts?