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Poor or no connection
Since yesterday I’ve been getting poor or no connection on my phone here in Ithaca ny. Anyone have this problem? Are the lines down?
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new sim
what happens when you turn on the phone before the sim card activation is completed
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Ordered phones. Cant verify ID
Hello, I ordered 2 phones and got an email saying you need the picture of my ID. When I click the link it says invalid request.
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Apple Arcade
Can I share my Apple Arcade subscription with an Apple device user not on my Verizon account?
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Verizon mobile protection
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new sim card activation
what happens when you turn on the phone before the activation is completed
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iMessage
Same Verizon plan, same phone number for years. Changed to a new iPhone 14 Pro from iPhone 10. Now all messages go out and come in as a "green" bubble, not the iMessage Blue bubble. I have tried resetting the phone, turning off iMessage, turning off the phone, and restarting iMessage, turning off and on SMS, and other…
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Can't send or receive picture, video, or group messages using MMS on my iPhone
I travelled out of the country two years ago.. and while there, used a local carrier's SIM card. At that time I had an iPhone 12 Pro Max Upon returning home, I reinstalled my Verizon SIM card.. but could no longer send MMS images to anyone using Android phones, or be a part of group messages if there was an Android user in…
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Get proof of purchase
How do I get proof of purchase?
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"Currently your device and email are not eligible to use for authentication" for My Verizon app
Hi, When I turn on Two-factor authentication and try to log in to My Verizon app, the app says "Currently your device and email are not eligible to use for authentication" . Also, when I try to log in to the Verizon website, there's no Two-factor authentication either. Is there a way to fix this? Thanks,
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account number
I need help finding my account number since I am having trouble paying my final bill for a disconnected line. Also, since my account is locked I cannot talk to a representative via chat. I tried calling verizon but since im out of country atm, the line gets automatically cut.
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One Account, Eight Lines, Two Weeks of heck
I have spent nearly 20 hours on phone, text and chat with Verizon employees attempting to solve three issues over the past two weeks. So far nothing is solved. How do I get real help? 1. Was sent an incompatible iPhone SE for my youngest son after talking to Verizon phone sales. I am told this phone is for a pre-paid plan…
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contacts-how do I made them alphabetical by last name?
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Feedback on Customer Service Experience
I would like to provide some feedback on the awful Verizon Customer Service experience I've had over the last month. I recently upgraded and purchased a new iPhone online, there was an issue with the order and it was never delivered to me. A customer service agent (after spending over an hour on the phone with her) told me…
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I cannot send or receive photos to or from an android. I have an iPhone 11 Pro
I have an iPhone 11 Pro and cannot send or receive photos to/from an android. Send as SMS is on, MMS is on, Group messaging in on. Signed out and in with my Apple id. I did a force restart, I think I reset network settings. Nothing has worked. Please help. I send and receive regular text messages fine. Photos are the…
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Trade in problem
I called two weeks ago to trade in my iPhone 13. The agent said I could get a $1,000 promotional credit for the phone so I agreed. She then said we could get it for an iPhone 11 and XR that was on our account. I took it obviously, but then after shipping the phones back our account only shows one promotional credit for the…
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Phone insurance
Want to insure a new iPhone 14 Pro. Trying to decide between Apple Care or one of the Verizon plans. Any advice?
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Visual Voicemail not working on iPhone iOS16
I'm using iOS 16.5, and I've seen other posts on Apple forums that point to this same issue on iOS 16+. Whenever I get a call that results in a voicemail I get a text with a string of characters like "//VZWVVM:SYNC..." that a bit of research shows me are intended to be cues to the iPhone Visual Voicemail app. The…
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Interrupted service due to incorrect billing
IPhone service is continually being interrupted due to incorrect billing. This is been going on for several months now we spoke to so many representatives and staff trying to get this matter so but it's still on going. I am advised that this matter is being resolved and that credit will appear on your account, and give it…
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Number that called me
I am trying to find a date a number called me?
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We are unable to process your request. Please try again later
I need to manage my plan for one of the lines which doesn’t work in another country.but I can’t check in my account.they ask me to change password but I can’t because of this “We are unable to process your request. Please try again later”
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Verify my identity
I Just Ordered A New Phone They Sent Me A Link To Verify My Identity But The Link Don’t Work How Do I Verify Now?
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Ticket status for a return?
I chatted with a rep for hours a few nights ago about all sorts of issues with an order after adding a line and buying a phone for the new line. She finally opened a ticket to cancel the order, but the phone had already shipped. As advised, I refused delivery of the phone today. Now I can't figure out where to check the…
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WORST SERVICE
Switched from AT&T to Verizon about 2 months ago & I regret it 1000% !! calls DROP ALL THE TIME , INTERNET DOESNT WORK when im off wifi ! SOS MODE is always popping up !!
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Replaced phone smells funny
Recently lost my iPhone 12 max. Went to the store. Rep sold me a 14 pro max. He also said I didn’t have insurance on my old 12 model. Im not sure about this. There is replacement insurance on my account now. When did this happen? Because The rep also told me they arent selling insurance for the 14 yet. But somehow I have…
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SOS Only on/off iPhone SE though connected to FIOS WiFi in same room as router
My phone goes on and off SOS Only through the day though Apple iphone SE is connected consistently with Fios Wifi in the same room. In settings, phone is setup to be able to receive and make calls via wifi. On top left, if usually has "VZW WiFi, but that will change to Verizon or SOS Only throughout the day. Cannot receive…
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SOS mode
My Apple I-Phone 14 keeps going into SOS mode inside my house. I have dropped call and no service. Never had this problem with my I-Pone XR. What's up?
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No cellular connection and frequent dropped calls
Greetings! I am a long time Verizon wireless customer and still have a Verizon landline which should tell you just how long of a LOYAL customer I have been. I have mentioned this situation in the past before with customer service, that my calls drop in certain spots around Baltimore, MD. However, in the last 6-8 months the…
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I’d verification
I ordered my phone today, I got an email reguarding verification of if & another document, the id worked but the other document won’t work, what do I do now ?
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Not receiving SMS text messages from Bank of America
I have an iPhone 8 and switched from AT&T to Verizon. The one big issue is I'm suddenly unable to receive SMS text messages from the Bank of America app to sign in. Two long calls with Verizon support, and a long call with Bank of America support and even went back into the Verizon store today, lots of finger pointing but…