Billing & Payment (Archive)
billing lies
anyone else ever been lied to by salesmember and told install fee would be waived and then given excuses as to why it wasn't? this is what happened to me and all i get are lame reasons like the guy never entered it into the system. so i eat the 100 fee when i told them i was on a limited budget and could only switch if fee…
Does anyone actually work in customer service?
I had Optimum cable and internet for many years before switching to Verizon. While they are over priced and maybe don’t provide the same internet speed as Fios, they always had decent customer service. If there was a service issue I could always get a hold of a real person to help quickly resolve the problem or send a tech…
Refer a friend
I referred 2 of my friends in January for FIOS connectionand recieved email from verizon stating that i will recieve 100$ gift card. But its been almost 6 months i made multiple calls they never provided proper response. Verizon team if you dont want to give bonus that should be fine . But tell this upfront why you are…
Final Bill
Hello. I canceled my service on May 31st and I still haven't received my final bill. I was told on the phone and over chat that I would receive a final bill prorated for the amount I used. When I log into my account I still see the last bill with the full amount. I chatted online again to ask when I would receive my final…
Moved and early termination waiver
I have tried to use the site for the waiver. I was living in Rhode Island at the time and was told that the early termination fee would be waived. The reason was because was moving to a state that does not offer fios. I got the service in Dec. or Jan. and moved in March. Now it's in collections and I don't think it's fair.…
Unclear bill and overcharging
I tried to call their customer service for my issue and being put on hold for over an hour without any rep answering my call. Since I am not able to reach any rep, I am going public here. My bill has been increased twice within three months. It was increased by 15 dollars from Mar 2019 to Apr 2019. And again increased by 5…
Verizon $200 Samsung Promo Offer
I have a couple problems with this offer. 1. The promotion says after having my account open for 31 days I'll get a redemption code that expires in 60 days. Before I even received my redemption code, I got an email at 7:17 PM (After Verizon calling center was closed) saying my redemption period is expiring. After that I…
Amazon Prime/Echo Offer Unresolved
I get the verizon bill notifications like clockwork, but I did not get the verizon promotional link to redeem the Amazon Prime/Echo Offer as part of my sign up bonus. I checked my inbox and I never received these promotional offer emails with those instructions. Further, I did go to the my verizon tab during this…
VERIZON FIOS ADDED PHONE SERVICE THREE MONTHS AFTER INSTALL THAT DIDN'T ASK FOR AND IS A DEAD LINE
Letter I sent to Verizon Fios & BBB Hope my situation doesn't fall on deaf ears........ I had signed up online with Fios Verizon in March for the Triple Play promotion. An appointment was then scheduled. That same day my new landlord had advised me my rent would be increasing $100.00. The very next day called Verizon and…
Late Fees
Was out of work for 5 months on disability due to cancer and Verizon wouldn't waive a few late fees. I work in customer service and we always work with customers that have unforseen circumstances. And we especially go out of our way to assist clients with medical situations. Verizon, you have terrible customer service.
Returned modem months ago but still being charged for modem plus late fees
In April 2019 I was told by customer service I needed a new modem because I complained of intermittent internet service, and the modem would be provided gratis by Verizon. It arrived April 23rd 2019 and did not solve the problem (symptoms were no different than old modem), plus I was charged $59.99 for the modem. I called…
Giftcard trouble
I was promised a $200 giftcard when I switched to Fios. It is the only reason I switched. Now I'm being told that it's not listed on my order. I've messaged 3 times. I've spoken to someone once who was supposed to transfer me to a superviser and instead I was transferred to nowhere and hung up on. So frustrating. Not sure…
Never received Amazon gift card
Hello- I started my verizon service back in March 2019 and the promotion was a $50 gift card but when I call verizon all I get is the that I need to continue waiting. I have followed the steps on my account but it says my gift card was suppose to be available May 2019 but now we are in July and I wanted to know how to get…
Major Billing Issues Each Month
I am having major billing issues with Verizon every month. Each time I call it takes an hour, they say it is resolved, but it never is. Background: A door to door saleman/Verizon employee convincned me to swicth from Comcast internet to Verizon Fios last september. I purcvhased internet only 100/100 package. They verbally…
Cannot Redeem Amazon Prime & Amazon Echo Promotion
I received an email to redeem my offer for Amazon Prime and Amazon Echo. When I click on the REDEEM NOW link in the email to access the home page for my account, the screen does not have an option to redeem the promo. The Chat representative confirmed that I am eligible, and unsuccessfully attempted to send me another…
"Your bundled services changed."
Let me start this off by saying that I have been a loyal FIOS customer for 5+ years and have had a great customer experience up until this point. However, this past month, my "bundled services changed" without any explanation or details in my account and my monthly bill has now gone up $25.36. Here's a brief history of the…
".us" not allowed -- Cannot change Email address ---@---.us is not a valid address
I recently got a new email address, and I have to change my Verizon account notifications to the new email address. The new address is a ---@---.us address from the '.us' top level domain. When I try to change my email address using Verizon's system, I cannot change it, as it says, "Please enter a valid email address." And…
Can’t get an answer on my credit report.
I was a customer for many years and missed my last payment. When i noticed, I made a payment arrangement. I was still put into collections. After 3 calls and being transferred incorrectly, someone basically told me nothing they can do. Customer service at its finest.
Verizon ruined my credit history by making me liable for nonexistent pmnts
Hi, i have an issue with verizon. In February, 2019 i moved from one apt to another within the same building. So I transfered fios services to my new apt but was informed that renovation in my new apt was not over. As i needed inet, a new temporarily fios account was opened on Feb 1, 2019 and i was informed that i would be…
Customer Service nonexistent?
I have tried for months to resolve major account problem & now am overcharged for newly installed FIOS but am on hold ( long holds) every time I call. Last night option to set a call back time for a Rep to speak with me & guess what: at 11 AM I receive a call which simply places me on hold as if I am calling them again .…
$140/month and they won't even answer the phone
The customer service is terrible. No excuse for not providing a customer service phone number and answering it.
Contract Renewed by service technician - NOT AUTHORIZED! NIGHTMARE
My contract was renewed by a service technician who came to fix our Verizon box to get access to some channels that were not showing up on May 6, 2019. I received an email from Verizon the same day, thanking me for my new Fios order (contract renewal). My originial contract does not expired until August 2019! I've been…
Never Received $200 Visa Gift Card + Netflix Subscription
I signed up for Fios after I received a promo card for $200 Visa and 1 year Netflix subscription. When I called customer service today they claim that the agent never added it to my order. I am very disappointed and dissatisfied by Fios and their lack of integrity when honoring this promo. I will be making a corporate…
Verizon doesn't want to pay referral bonus
I recieved the email to register and redeem my prepaid MasterCard. When I went to the site, I see the section that says, "Thanks for Referring a Friend", "Congratulations! You are now eligible to register for your Prepaid Mastercard. Click the link below to register and/or check the status of your card". when I click on…
4 Months of Lies and trying to get equipement creditd
Hello - * April had issue with FIOS, two hours on phone, they said was my extender, sent me new one. I have been in technology for 30 years, I KNEW she was reading off a script and this was NOT going to resolve the problem. I told her the 5G was not being picked up anymore, she explain 'oh that was changed you won't see…
Unable to Get Refund
I moved to Cambridge MA in March 2019. I had notified Verizon of my move and that I will no longer be using Fios as my new home does not offer Fios. I returned all my equipment. For the last four bills, I see a credit. I have tried to contact Verison to get a refund. I cannot find a way to speak to a real person and none…
Deceased User - ZERO Customer Support
I am trying to transfer a deceased users' account into my name and having no luck reaching out to customer support. Almost a month ago I called and an order was created, which I thought would complete the process. I called back 2 weeks later and the representaive said the ticket was in a stuck state and the offline team…
Complaint
It is a shame that Verizon doesn’t have Complaint Dept. I’ve been Verizon customer for 20+ years, when it was still Bell Atlantic. I would like to explain what happened and how outrage I am from Verizon behavior. Verizon use a scam to cheat customers! About a week ago I received the bill $20.00 more and I called to hear…
Why has my Internet only bill gone up from $54.99 to $74.99?
I just received my bill from Verizon for my Internet ONLY contract for the 6/30 payment and my payment due is $74.99- not the expected $54.99 as previously. I've received NO notice of any justification. That's a 27% increase which you have not justified. I have neither a Phone or TV service on my contract - only INTERNET.…
Fios gift card never received
I registered to receive the $50 Gift card. It has been 10 times I have followed up with Fios specialists. They all told me that I will receive it in my email or mailing addresses. Last time I checked the status, it was processing . But now the status page is gone. I am so hopeless and I don’t want to believe that this is a…