General Products and Services (Archive)
Cannot redeem promo gift card
I've been unable to redeem my $50 gift card reward for starting Verizon FiOS service. I've reached out to customer service (chat, phone) multiple times, and still, nothing has been resolved even after being told tickets were created to resolve my issue. I'm getting frustrated that it's next to impossible to get an answer.…
Trying to redeem AMC+ offer but does not appear
Trying to redeem AMC+ offer but does not appear - email said there should be a tile in my account, but there is not. Only for Disney+ and two for World of Tanks.
Removal of old phone box
My entire neighborhood is serviced by FIOS and has been for over 10-15 years. There remains an old, decaying, landline box on my front yard. Who can I speak with to get this removed?
Green GTE Utility Box
We have a very old GTE utility box on our property that we'd like to remove or move especially since we assume it's defunct. Can someone help me with this? Many thanks.
Unable to Login to Verizon Account
I am active duty and recently deployed and trying to modify my cell plan while I am overseas. I am stuck in an endless cycle: - I have to sign in (which I can't do, hence why I'm here) in order to talk to a live agent via chat. - I can't have Verizon support call me, because, again, I have to be logged in to begin with. -…
Fios Welcome Bonus
On December 25, I received an email telling me it was time to request my Welcome Bonus, a $200 gift card, which I did. I was told I would receive the card within 30 days, which have long passed. My bill is due in 2 weeks and the chat bots have been no help. What can I do now? Thanks
Awful experience with customer service
I placed my renewal order on Jan 16, 2022 with an effective date of Feb 1, 2022. On Feb 2, 2022, I checked on my account and still see that my order is still in pending status. So, I called customer service to find out why my renewal order was still pending. The representative checked on my account and told me my old…
Can't redeem promotional gift card
I've been unable to redeem my $200 gift card reward for starting Verizon FiOS service. I've reached out to customer service (chat, phone, Twitter) multiple times, and still, nothing has been resolved even after being told tickets were created to resolve my issue. I'm getting frustrated that it's next to impossible to get…
Verizon telecom wires hanging low over our driveway
We're in Hays County, Texas, and I believe the minimum height for telecom or power lines is 18 feet over a driveway. However, wires with a Verizon tag on them are hanging merely 13 feet above. Because of this, my wife will be attempting to lift them with a 2x4 board while someone drives a 13.5'-high tiny house trailer…
Tried getting a Verizon plan, found out I have past due account that isn't mine....
Like I said, I tried getting a verizon wireless cell phone plan but was told that I have an oustanding balance of $800 some odd dollars..... Turns out that this account was the account that I transfered to an individual that moved into the house I previously lived at. I still have the contact number and name of the person…
200 gift card
200 gift card I make upgrade to gigabit for the promotion on. September so by November 20 I gone be eligible for the redeem the promo I receive the email around that time the link was dead taking me to nowhere so I contact again Verizon finally by December 10 receive the good link and I redeem the gift and they telling in…
Migration to AOL Mail - what about Verizon-Yahoo?
I have been reading about migration to AOL Mail, but I don't see any mention of the Verizon customers who get their mail via Yahoo. What will be happening to the Verizon-Yahoo mail users? I have a @verizon.net e-mail address but I get my webmail from https://verizon.yahoo.com/
Can't redeem 200 dollar gift card
No links work. The fact that this is happening to a bunch of customers is suspect. Why hasn't this issue been fixed?
I can not get my e-mail at times
I can not get my e-mail at times what am I doing wrong?
Promotional a gift card issue
Need assistance. When signed up for FiOS gigabit internet it was advertised that I would receive a gift card for 200.00 after 60ish days of service. When logging in to my account online it shared the gift card would be available on 01/20/2022. On that day the tile disappeared. I would just like to claim and receive my…
Green Box in my backyard
I have a Green Utility Box from Verizon in my backyard. I want to put my backyard fence, but this green box falls right along my property line and because of that I cannot put that fence. I would need someone from Verizon to come and relocation that box. Secondly, box has a plastic cover which is not placed properly and…
Unable to redeem gift card
Like many of the other users on this forum, I have been having trouble redeeming our $200 gift card that we were promised when we signed up for Fios. I have tried chatting online with an agent and they redirected me to a phone number that deals with this issue specifically, yet I have been in the line for almost 30 minutes…
Moving new price
Trying to move our services to our new house it was shocking to me that to keep the same level of service the pricing goes up by more than 130 USD. I tried to talk with someone and asked for call back and chat but no chance to get to a reasonable pricing. this is crazy
cannot access mail through outlook 2010 on Windows 7, mail tool cant fix it
What's up with this? I used all the correct settings for incoming/outgoing, ports. encryption, etc. Outlook test e-mail returns Cant connect to server. I disabled the local firewall and antivirus is not blocking. I can access via the web, not what I want. Has anyone seen this and solved it? I do not want to install the…
How to remove negative credit report
Hi community. Wondering if anyone has any info on the best route to take for this. I work in a restaurant and during covid we were shut down for months. It took a while for my unemployment to start coming in. I got an email from Verizon saying they were suspending turning off accounts for months as a result of Covid. I…
Chat Centers/Call Centers
Why does Verizion lie to us and force the people we talk to, to use fake names and have them lie about where they live? Do they not stop for a second and think about how that hurts those peoples feelings and makes them feel less of a human or a person because they literally change their name for them, work many hours to no…
$200 Gift Card Issue
I received an email on 12/15/22 to redeem my rewards. I followed the link and logged in my account to see two tiles with a gift card each. On 1/19/22 I was eligible to redeem my gift cards. One each for $200 and $50. On 1/19/22 I was curious if the tiles would have a Redeem Now button or a link to redeem on the day I am…
$200 Gift Card Link Does Not Work
It is time to redeem my $200 gift card for having Fios over 65 days. I received the email to redeem, but the link is not working. I have tried it on multiple devices, and the reps in the chat are not helpful. I want to redeem my gift card. I need a working link or assistance from someone who can make this happen. I see…
Support As Bad as Comcast Now
How come online support is unable to resolve anything? When did this change occur?
Verizon.net Email Login Issue
Yesterday my Samsung smartphone and two Microsoft Surface devices lost the ability to log into my verizon.net Email account. I keep receiving a box requesting me to re-enter the password, but, the devices still won't sync, thus resulting in another email password verification request. I have no problem accessing the…
Can’t redeem verizon $200 gift card reward
I got an email from Verizon saying that my reward is ready to be redeemed and it can be redeemed on the rewards tile but when i press redeem and open the MyFios app, nothing happens. I have no idea what it means by rewards tile
CANT REDEEM THE $200 GIFT CARD FOR FIOS
I spoke with 2 representatives on the phone for half hour and they sent me back-and-forth between each other to figure it out that there was literally nothing they could do and that they are having technical issues.I just want to know why I cannot redeem my $200 gift card from Verizon for signing up with fios. If I…
Can't redeem gc
Like the other questions asked, I too have this issue. Click the redeem button and it loops infinitely. Please send a DM so we can start the process to fix this
Verizon Raised My Bill by $12 Without Notice for a Router I never Used
Signed up two years ago for Gigabit internet for $79.99. Last Auto Pay, I was charged $12 more. Discount still shows on account I do not want to spend hours on the phone. Put my price back to where it was and/or send me a return label to mail the router back. Pretty ridiculous Verizon can just jack a bill for no reason,…
How to edit Samsung Galaxy Note 9 /system/etc/hosts file
I am currently using Samsung Galaxy Note 9 with Verizon official version 10. I have a reason to block access to certain sites permanently and for that I need to place my customized "hosts" file on internal drive. What may be the process to achieve this task other than paying and installing a commercially available app.…