General Products and Services (Archive)
How to Remove Verizon/FIOS Spam Postal Mail? 800-VERIZON doesn't work.
The following webpage says: "Postal mail Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code."…
Kudos for an excellent help Agent
Yesterday I had a huge problem with my Verizon Router. I did a live chat with an agent named Maria. It took hours. When we were finally successful, I asked how I could communicate with her management to commend her service. She gave me an email address. I wrote and sent the email from my @yahoo.com account. It bounced ...…
giftcard issue
i've logged on to my account and brings to the general account overview with no directions on how to redeem my verizon giftcard. anyone able to help with this issue?
A picture is worth a 1000 words.
We live in a small township. I drove around last night and this is what we face. I to have had many tickets in place when our internet is slow or NONE at all. As of right now - I have internet but I do know of neighbors that do not and we are just frustrated that this is the service Verizon offers. Take it to the PUC…
giftcard
I've received emails to redeem my gift cards but the app and the site just bring me to a general account page , its been like this for 3 weeks now . Please help me fix this issue...
Phone pole and line owner
I am trying to find out who owns the telephone pole and phone line on my property (Fall Creek Road, Hartsville, NY) so I can coordinate to have the line removed that goes from the wire to the pole so that it isn't damaged or destroyed while do construction. Phone line hangs to low and the line has not been used in many…
Trouble redeeming my $100 Gift Card Reward
Hi, I have been a verizon fios member for now 65 days of which I was told I can redeem a $100 reward gift card. I got an email telling me instructions of which I followed. Once I clicked on it, the "Reward Tile" is not visible and no one seems to understand how to fix this situation. Please advise. Thank you.
Trouble redeeming Gift Card
I've contacted customer service 4 times over the past month to see how I can get my eGift cards. When I try to redeem them they say processing and I should expect to receive and email in 24 to 48 hours. It's been the same status for 5 weeks. Calling customer service hasn't helped, they say they are processing my request.…
Neighbor took down guy wire pole
Hi everyone, This morning my neighborn cut down the guy wire pole between our properties. Two years ago when a new main pole was installed across the street the guy wire didn't get reattached. I called a couple of times but no one came. The pole was not in bad shape, maybe about 20 years old. I've told these neighbors…
Expired Prepaid card replacement
I have a $250 prepaid rewards card that expired. According to my card agreement I can get a new card for free if it expires but the number I am to call does not provide a way to do this nor a way to speak to a person. Meanwhile, Verizon is taking a service fee out of the account every month. Could you please give me a way…
How to recover a verizon.net email password without any recovery information?
My elderly neighbor changed his cell phone service and got a new phone number and he doesn't know his verizon or AOL passwords so he can't get his verizon.net emails. In all, there's no way to get any of his emails because there's no recovery information. Verizon is out of the email business. How can he get his emails?
Sending scanned doc via email
Scanned article. Tried to send via email. "cannot communicate with scanner for these reasons: Scanner is turned off (no) Scanner is disconnected (also no). It is disconnected from LAN, if using on LAN. (?) Code 5,145,55. Any suggestions? Jack85
Cannot redeem gift card
I signed up for the Fios Gigabit promo and was supposed to get $200 in verizon gift card. I logged into my account when I first made the switch to the Gigabit and there was an existing gift card tile that said that I cannot redeem the card until 4/8/2021 and I have until some date in June to redeem it. I finally received…
Opened Verizon Utility Cabinet
There is an Opened Verizon Utility Cabinet on 1801 Cameron Glen Dr Reston, VA 20190 by the North County Human Services Building and Northwest Center CSB office. This is an unacceptable safety hazard so please close this ASAP.
Business Account Customer Service - help
I need some help connecting to a verizon customer service person that can assist me with two iphone 12's that were returned as instructed by verizon. Those two phones did not get cell service in our area. I've spoken with 11 customer service reps and they have promised that they would personally take care of the issue and…
unable to redeem verizon $100 gift card
Hi, there! I've received two emails to redeem my $100 gift card but the app and the site just bring me to a general account overview. Please help me fix this issue....
Unfair Tech Repair Charges
I called in on Monday, April 5, 2021 to cancel my account because of the increase in fees. The person I spoke with offered to increase my plan from 50mbps to 200mbps at the same rate with the auto-pay discount which I agreed to. $39 after $10 auto-pay for 200Mbs. They processed the change. A few hours later, the speeds…
Tech repair charges -- was told there would be no charge
Today I had a tech out to help me with Fios TV which had 5 missing channels for months. I agreed over chat to have the tech out with the understanding that no repairs would be made unless I was told in advance what the fee would be--and that if it was outside the house there would be no charge (inside the house would be…
Tree branches on Verizon line
Tree climbs on Verizon pole VZ6205 also spice box on pole is open
I can't redeem gift card
After receiving the email to redeem a prepaid gift card, i have tried a dozen times on my computer, my ipad, and my phone, all attempts at redeeming the gift card are not successful. Either an error message appears or the page never loads. I also see that there are a large amount of posts where people are having the same…
Support is a joke!!!!!!!!!
On wed.3/30/2021 I ordered a cable card. A package arrived today, 4/3/2021. It was a router! I didn't order a router. I ordered a cable card. I called support and resolve this issue over the phone. They were not helpful what so ever. I explain the situation and he said I would have to speak to billing. I went onto chat…
Damaged Verizon Utility Box
there is a damaged Verizon Utility box on 11800 Sunrise Valley Dr Reston, Va 20191 by the Sheraton Hotel. This is a safety hazard so please get somebody to fix this ASAP.
Data overage charge despite having carryover data plan
On 3/25/21, at 5:04p ADT, I received a text message from Verizon that stated, in part, "You're running low on data with only 10% left to use for the next 7 days. Overage data is $15 per 1GB." On the same date, at the same hour, I also received an email message to the same effect that included the warning, "You'll be…
FIOS Damage to property
My back neighbors had fios installed weeks ago. The cable was left running across my driveway and down my yard until this past Tuesday. A sub-contracting crew of 5 men appeared, to burry the line, and my yard had been marked ahead of time by Miss Utility. These men spent from 9:00 am until 8:00 pm, DESTROYING my yard!!…
Echo Show Promotion - How to Redeem?
I signed up for Fios on 1/26/21 under the Echo Show promotion. It has been over 60 days with service and I have yet to receive any details on how to redeem the offer. Please assist, thanks. Ryan
It's B-a-a-a-c-k. smtp.verizon.net isn't working again.
I've run tests between verizon and another mail server I use. I can send to verizon [POP] but can't send from verizon [smtp]. This seems to happen from time-to-time and eventually gets fixed but is anybody else having a current problem? If not, I'll have to worry about it. If I ping smtp.verizon.net I get $ ping…
Green utility box in yard
We have one of those utility boxes in our front landscape that is damaged and needs to be upgraded. How do I schedule someone to come out and fix it.
Visa prepaid promo card
Like many others, I can not redeem my visa prepaid cards of $200. I had the link in my account and I should have been able to redeem them yesterday but the links didn't work. Now the links have disappeared. I want to be ensured my cards have been processed as promised. It is frustrating to see that so many people have had…
Tree Removal requires Verizon to lower line
How do I expedite a service call for a lineman to temporarily drop the line to the ground so we can have trees cut down ( but not removed which costs 5 x as much ). For 2 weeks I have been corresponding by email. No customers presently use this section of copper line. But in the summer, a camp does.
Can Verizon sign me up for a contract without my consent?
Today I contacted Verizon to see if I could switch to just internet when my contract was supposed to expire this March. I was shocked to find out that my contrct was renewed a month ago and wouldnt expire until 11/2020. I am the only person with access to my account and never made this account change. Has anyone else had…