Other Account Discussions
Credit for interrupted services
Dear Verizon, I am writing today to share my disappointment on how you credit your loyal customers. I was only credited $10.81 cents on my account for 3 days of interrupted TV service and the 15+ hours I've spent trouble shooting on my own and on the phone with tech support. I had 3 tech call to fix an installation issue…
Unable to access account information on the app
I've tried several times to view my account on the my Verizon app and keep getting a message saying encountered a problem try again in a few minutes. Anybody else having issues
Upgraded to 100/100 internet service - now getting 25/25
Upgraded to 100/100 internet service - now getting 25/25. No one at this company seems to know what they are doing. If you speak with anyone with ANY role at this company, all they want to do is upsell you. Downgraded from cable service to internet only with home phone service. Received a bill with the old amount, internet…
How do I accelerate an issue to management?
Chat has not been working when "other" issue is selected. The response is try later... It has been like this for days. I have called several times, with repeated transfers on each call, and was assured that I would get a call back to no avail. I even have a ticket number for my issue. The issue is that I had a FIOS…
Replacement phone
Despite being a dedicated customer for nearly 5 years, Verizon failed to fulfill their promises. They promised to give me a replacement phone but did not do so, giving me the runaround for about a week straight. Nobody knows what's going on because everything is so disorganized. You must keep repeating yourself. Keeping…
Verizon Not Honoring Promotion Offer (Apple Homepod)
I've received a promotion for a free apple homepod when I signed up for the highest plan. I called several times previously because the homepod offer didn't appear on my account; the specialist assured that it would appear after a set amount of days (65). I still didn't see it, but when I called today, verizon promotions…
So frustrated
So frustrated with the fios upgrade. Nothing works the same. Can't cast, even my teenagers can't figure it out. At this point, wondering why I even bother. Way more expensive than anything else so what are they giving more than aggravation
Help with setting up parental control
I've been given a a couple of different answers from Verizon reps on how to set up parental controls. Long story, I need to block certain categories (gambling for example) so no one can access any gambling websites. I turned on the Home Network Protection on the Verizon app, set up to block certain categories from being…
Re: $200 Verizon gift card
Hello, I was also promised a $200 gift card along with Netflix and HBO when I switched to Verizon’s internet. I have yet to receive this $200.
Verizon FIOS cables lying on my garage roof.
Due to a recent pole replacement in my neighbor's yard, the multiple FIOS cables that run through my back yard are now resting on my garage roof. How can I contact FIOS about getting this fixed ASAP? Thanks.
Customer service
* Irving was very much a pleasure to talk to regarding an issue with my internet account. I will definitely be asking for him again the next time I have an issue. He was Very accommodating, digilent, and eager to help. @[email address removed per the Verizon Terms of Service]
Cannot get supervisor
Multiple order and account issues. Reps not helping. Ready to cancel all accounts 27 years
Re: Can't use Verizon rewards for almost 2 years now
Yes a couple of years ago I had no problem accessing my rewards, at that point I had a wireless and a FIOS account. I currently only has FIOS.
Did not agree to a new plan
We were told we had to upgrade our equipment by Verizon . We got flashing messages on the screens of our televisions. We agreed to the new wifi boxes but that’s it. We did not agree to a new plan nor was it ever discussed with the representatives on the phone. Well they came to install the new boxes and lo and behold we…
Trying to remove old home Fios account
I have my mobile and an old Fios account linked under one username and my current Fios home account is under a different username. I would like to remove the home account from the merged username in order to link the current Fios account. Im Not sure if I’m missing out on any promotions or whatnot. I have tired customer…
Fake offer to my new account
January 22, 2024 I contact Verizon fios to request new services since online was giving error message, I asked the representative what was the promotions they had, my budget was 80 dollars monthly. The representative was very nice and walked to the process, she spoke to me about a promotion of 1 Gb for 89.99 with automatic…
Fios Order Pending
Have no recent Fios orders, and yet the Fios website diplays: "Your order is pending. Thank you for placing your order. Check status. Your current plan will be updated in about 5 minutes, and you may then place any additional orders" How do you get a support agent to remove this tag from your account so you can change…
Fios App
iPhone app is absolute trash. Always buggy lagging and useless slow
Redeem gift card
I got an email with a link telling me to redeem my 200$ rebate, but every time I click it, it brings me to the app, and there’s nothing. How do I do this?
Unable to link service
I have the same problem
Xbox ordered but has not shipped, its been 21 Days!!!
I signed up for Verizons fios home internet holiday promo and after 14 days claimed the Xbox series S that was promoted. After claiming I received an email with an order number and confirmation of the order being placed. The email stated I would receive another email when Xbox has shipped it has been 21 days since and I…
SLOW DSL internet
I just ended a 2 hour chat on Verizon. I have been a customer of Verizon for 20+ years and have had DSL internet and my landline through them. I do not have FIOS or 5G as neither are in my area. I was on my Verizon account and ran a speed test - it resulted in 3MBPS download and 1 MBPS for upload. This is unacceptable and…
Removal iof sports channel I never requested never even order it
I had spoke to a representative about a sports channel that's i asked to be removed.i never even ordered it and I been with ya for 7 yrs.Why is it still on my account?
Online Account Issue
I am having an issue with my online account, this is happening in both the my Verizon app and desktop computer (Firefox and Chrome). If I attempt to view my plan (which is currently fios land line) or add any type of additional service, I am receiving the error below. My account appears to not have full access, and I am…
Service
Anybody else here have trouble getting any honest answers from the fake representatives on the app? Talking about we are helping multiple people but your issue is priority. Been lied to so much since I switched to Verizon. But I'm basically stuck now cuz they roped me into getting a new phone thru them. Bill is always high…
Black Friday Samsung TV Promotion
Signed up 11/29/24 and was told to wait 30 days for an email to redeem the 75" Samsung tv. Never received the email to redeem. I was told I wasn't eligible after 6 hours on hold even though I am. Hung up on multiple times. Also, claimed tickets for the super bowl fan fest and was told I had to wait even longer to see if I…
Billing and Support
The Fios service is expensive, Support is fleeting…and the cost keeps going up. If I want to stream in my home on 5 devices, it should be none of their business! What is their plan? The Netflix model?! Pay for additional devices? I hate Comcast, if only there was an alternative!
Account is suddenly unlinked
I can’t login to my Account all of a sudden! Tried to look at my bill overview and behold! My account is unlinked for some odd reason! I tried to link my account back it’s asking me to do all this verification, asking me to change my password. And then it asked me to change my password again and again and again! Tried to…
Web hosting and domain
Does Verizon provide web hosting and a domain for business customers
Salesperson lied to us
I have been a customer of Optimum for 30 years. We decided to make the switch to Verizon. We had a salesperson knock at our door who we let into our home as it was freezing outside in NY. He seemed very friendly and honest. Well that was a lie. He told me my bill would be a certain price and that it included red zone and…