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Re: $200 Verizon gift card
Hello, I was also promised a $200 gift card along with Netflix and HBO when I switched to Verizon’s internet. I have yet to receive this $200.
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Verizon FIOS cables lying on my garage roof.
Due to a recent pole replacement in my neighbor's yard, the multiple FIOS cables that run through my back yard are now resting on my garage roof. How can I contact FIOS about getting this fixed ASAP? Thanks.
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Customer service
* Irving was very much a pleasure to talk to regarding an issue with my internet account. I will definitely be asking for him again the next time I have an issue. He was Very accommodating, digilent, and eager to help. @[email address removed per the Verizon Terms of Service]
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Cannot get supervisor
Multiple order and account issues. Reps not helping. Ready to cancel all accounts 27 years
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Re: Can't use Verizon rewards for almost 2 years now
Yes a couple of years ago I had no problem accessing my rewards, at that point I had a wireless and a FIOS account. I currently only has FIOS.
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Did not agree to a new plan
We were told we had to upgrade our equipment by Verizon . We got flashing messages on the screens of our televisions. We agreed to the new wifi boxes but that’s it. We did not agree to a new plan nor was it ever discussed with the representatives on the phone. Well they came to install the new boxes and lo and behold we…
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Trying to remove old home Fios account
I have my mobile and an old Fios account linked under one username and my current Fios home account is under a different username. I would like to remove the home account from the merged username in order to link the current Fios account. Im Not sure if I’m missing out on any promotions or whatnot. I have tired customer…
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Fake offer to my new account
January 22, 2024 I contact Verizon fios to request new services since online was giving error message, I asked the representative what was the promotions they had, my budget was 80 dollars monthly. The representative was very nice and walked to the process, she spoke to me about a promotion of 1 Gb for 89.99 with automatic…
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Fios Order Pending
Have no recent Fios orders, and yet the Fios website diplays: "Your order is pending. Thank you for placing your order. Check status. Your current plan will be updated in about 5 minutes, and you may then place any additional orders" How do you get a support agent to remove this tag from your account so you can change…
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Fios App
iPhone app is absolute trash. Always buggy lagging and useless slow
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Redeem gift card
I got an email with a link telling me to redeem my 200$ rebate, but every time I click it, it brings me to the app, and there’s nothing. How do I do this?
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Unable to link service
I have the same problem
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Xbox ordered but has not shipped, its been 21 Days!!!
I signed up for Verizons fios home internet holiday promo and after 14 days claimed the Xbox series S that was promoted. After claiming I received an email with an order number and confirmation of the order being placed. The email stated I would receive another email when Xbox has shipped it has been 21 days since and I…
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SLOW DSL internet
I just ended a 2 hour chat on Verizon. I have been a customer of Verizon for 20+ years and have had DSL internet and my landline through them. I do not have FIOS or 5G as neither are in my area. I was on my Verizon account and ran a speed test - it resulted in 3MBPS download and 1 MBPS for upload. This is unacceptable and…
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Removal iof sports channel I never requested never even order it
I had spoke to a representative about a sports channel that's i asked to be removed.i never even ordered it and I been with ya for 7 yrs.Why is it still on my account?
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Online Account Issue
I am having an issue with my online account, this is happening in both the my Verizon app and desktop computer (Firefox and Chrome). If I attempt to view my plan (which is currently fios land line) or add any type of additional service, I am receiving the error below. My account appears to not have full access, and I am…
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Service
Anybody else here have trouble getting any honest answers from the fake representatives on the app? Talking about we are helping multiple people but your issue is priority. Been lied to so much since I switched to Verizon. But I'm basically stuck now cuz they roped me into getting a new phone thru them. Bill is always high…
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Black Friday Samsung TV Promotion
Signed up 11/29/24 and was told to wait 30 days for an email to redeem the 75" Samsung tv. Never received the email to redeem. I was told I wasn't eligible after 6 hours on hold even though I am. Hung up on multiple times. Also, claimed tickets for the super bowl fan fest and was told I had to wait even longer to see if I…
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Billing and Support
The Fios service is expensive, Support is fleeting…and the cost keeps going up. If I want to stream in my home on 5 devices, it should be none of their business! What is their plan? The Netflix model?! Pay for additional devices? I hate Comcast, if only there was an alternative!
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Account is suddenly unlinked
I can’t login to my Account all of a sudden! Tried to look at my bill overview and behold! My account is unlinked for some odd reason! I tried to link my account back it’s asking me to do all this verification, asking me to change my password. And then it asked me to change my password again and again and again! Tried to…
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Web hosting and domain
Does Verizon provide web hosting and a domain for business customers
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Salesperson lied to us
I have been a customer of Optimum for 30 years. We decided to make the switch to Verizon. We had a salesperson knock at our door who we let into our home as it was freezing outside in NY. He seemed very friendly and honest. Well that was a lie. He told me my bill would be a certain price and that it included red zone and…
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Call Filer is virtually useless
Is anyone else sick of paying top dollar for Verizon (literally quadruple compared to others), to not have “Call Filter” do much of anything? Numerous ‘Peerless Network’, ‘Neutral Tandem’ and other VIOP numbers are allowed daily. We cant block them because they have thousands of other numbers and never use the same one. I…
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Missing Verizon Fios Promotions
Hi There, This issue has been persisting for the past two months and I really need some help.. I have pending offers on my account since I'm new to verizon fios. The offers were a Verizon Gift Card for $100 and Ray-Ban Meta Sunglasses. I keep getting emails to claim these items but when I go to my account it is missing.…
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Fios Power of Attorney
Hi, I am Power of Attorney for a Verizon Fios account holder. I need online access to manage the account. When I search for support on this topic I am only able to see instructions for submitting documents to Verizon Wireless. The account holder, my Aunt, has a landline and does not have a wireless mobile number. What is…
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Service cancellation confirmation letter
I recently bought a house. I plan on rebuilding on the property but the town requires a letter confirming that service has been disconnected. I do not have an account number for the new property. How do I go about it?
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Account Error -Comtact Local Business Office
Every time I try to review my plan information, i get redirected to a screen that says: Please contact the Verizon Local Business Office. We're Sorry, we're unable to continue your order at this time. Please try again later or contact your local Verizon Business Office for assistance. There’s what looks like an error code…
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Max perk does not work
I am unable to access the max perk I was supposed to get when I switched to Verizon in August. I had no problem with Netflix. I spoke with customer service and they indicated it's a known issue. I was assured my account would be credited since I couldn't access the application and that hasn't happened. Very frustrating to…
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Failure to Deliver on Verizon Initiated Upgrade
Has anybody else received an email on, or about, August 20th, 2024 stating the Verizon will be sending upgraded set-top boxes and routers for NO CHARGE because your current set-top boxes are about to expire? I received this in an email as well as a physical letter sent through the USPS. No equipment was ever received. I…
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Line was suspended
Last Sunday I swapped the SIM card from a iPhone 8 to a iPhone 12, both phone belong to my family, I think it is a normal operation. Then my line was suspended by anti fraud team, I got a email asked me to call 8884837200. I called, agent told me they don’t have right to reconnect it, they just can create a ticket , it…