Other Account Discussions
Break Your Contract Promotion
Hello, I recently signed up for Verizon and transferred two lines from T-Mobile. I purchased through the "Break Your Contract" promotion, and I’ve attached the details for your reference. During checkout, there was supposed to be an option to upload my bill, but I did not see that. Could you please assist me in submitting…
Login Process
Hi Verizon team, I’m writing to raise some concerns and suggestions about your login and authentication experience: * Face ID Setup Bug: I’m an Extended Manager on the account, but when I enabled Face ID, it applied my Face ID to the primary account holder’s login too. That’s a serious security concern and should be scoped…
Customer service experience
Don’t choose Verizon and try to transfer services to these guys!!! Customer service was great until I signed the customer agreement and that’s where it ended. Service has been horrible, phones sent to the wrong address, lies lies lies and more lies from every representative we have spoken to trying to resolve the issues.…
Long-term customers not allowed to take part in your WONDERFUL current plan because we live in a small town
Hello Verizon, Why would your company punish long-term customers to not allow us to take part in your most current WONDERFUL offer/plan because we live in a small town that you currently allow us to pay for your service but won't allow us to go to your new plan? We have been loyal Verizon customers for over 16+ years and…
Closing Deceased Parent's Business Account
I am so disappointed in the lack of help I have received from Verizon in concern to closing my deceased father's business account. My mother is in an assisted living facility with Alzheimer's and I am her POA. I handle all of her and my father's affairs now and have visited 2 Verizon locations and have had multiple phone…
How do I contact Corporate?
I contacted Verizon Wireless on 8 April 2025 via chat to start a repair claim on my S22 Ultra because my screen started flashing and I couldn’t use the phone. The Verizon agent on the chat told me I had 3 options: * Go to my nearest store, and have the agent fix my phone for a fee. * Have Verizon mail me a replacement…
Error Transferring Phone Number
Transferring a number from my dads account to be under my own. Go transfer is accepted, I choose create new account and get the following error when accepting the terms and conditions: Alert! error notificationWe are experiencing a problem while connecting you to the server. Please try again later. Tried on Edge, Chrome…
Bring your own phone and get up to $540 with new line - changing phone numbers?
I have a question about the "bring your own phone" with new line offers I'm seeing - I've seen one for up to $540 off over 36 months with a new line, and another for a free Unlimited Welcome line when you BYOD. If I activate a new line with a new phone number to start the promotion, can I later change that number and still…
Can't verify account
Hello, have any one had issues with verifying your identify? The account i am on got paricually locked because of the stupid verification, the horrible customer service say the same thing and can not provide details on why they can not verify. They send push notifcations to our phones, and we accept. I am an account admin…
Connection issues and customer service
I have been with Verizon for over 8 years and whenever I try to get help with connection issues I get the run around and just have to deal with paying for unstable or no data connection for a while. I don't have internet at home and I use my phone for work. I get bouts of no service for the past few weeks and customer…
Corporate help
How do i reach out to corporate? I seriously need help and calling in to reps and going into stores has been no help. I’ve been with Verizon over 12 years and you’d think they would want to help me but the only help i received was from a Verizon customer care rep fraudulently using my deceased fathers line on my account…
Charge for returned phone!
Hello, I have been in contact with Verizon online and in store to resolve an issue with a charge of $1,099.99 for a phone I sent back and have proof that it was received. I have been told time and time again a credit would be applied to my bill. This is going on 3 months and I still haven't received the credit and now my…
Customer Service Experience
All I wanted to do was transfer services and create a new family plan for my wife and I. I thought this would be a simple process. I called Verizon on 5/17/2025 and spoke with a representative named Naman. This person made my wife and I feel as if he thought we were stupid for asking basic questions. Naman informed us that…
Amazon gift card
I called in on March 14 because my three years was ending in April to see my options for a cell phone. It was a month before my actual ending .The representative that explain about my options, the different fees and activation I proceeded to switch over from my phone with paying all of this and still having fees and a…
Auto pay
I requested a PAUSE on my auto pay through the app. It was communicated to me that auto pay would resume the following month (which was fine with me). Imagine my dismay and irritation when my auto pay WAS NOT paused and the funds were taken from my bank account. Trying to get assistance online is a joke - the “chat” AI…
Convert stand alone Apple Watch line (family setup) to a phone line
My teen son currenly has a stand-alone apple watch (cellular) with Family Setup. I'm getting him a phone. Can the number for the watch line be converted to a phone line, so he doesn't have to get a new number?
Updated review
I left a negative review of the Lynbrook, NY authorized retailer a couple of weeks ago and received a call from the manager Gia. She was the subject of my negative review. She proceeded to attempt to defend herself and said she didn't appreciate me leaving a negative review, adding that I was unfair. Really? I told her…
Mail from credit and operations
I received a mailed letter for approval of wireless service or pre approval and I never signed up for that and want to make sure it’s not identity theft
Equipo de fraude
Es la peor experiencia de mi vida. Todos los dias correos y llamadas ofreciendo servicios, cuando decido finalizar contrato en la que pensaba que era la peor compañía. aparece Verizon. Hago el proceso debidamente pago por el nuevo equipo y servicio y ahora que no aplico a eso después que me hicieran verificación de crédito…
Customer support
Had the worse experience ever I had 3 different agents lie to me. 1 agent told me that I would receive a full refund because they falsely charged me for max and Netflix and to check back if 4 to 5 businesses days of if I don’t receive, so I checked back only to have another agent tell me that the other agent basically lied…
$400 not credited still after 5 months for switching 4 lines from AT&T to Verizon
I have not received $400 credit ($100 per line) for bringing 4 lines to Verizon from AT&T. Not sure what the problem is . I have followed up numerous times on this verizon, can you please take care of this ASAP. I am tired of calling /chatting with Customer support thanks
Looking for retention phone number
I am looking for the Verizon retention phone number . Does anyone have it? The regular phone number won’t give it ——- thank you. Liz
Amazon
I still have not received my amazon gift card. The tracking states it should of been processed 04/04/2025 now it has a date of 04/19/2025 while now it 05/08/2025 and nothing.
Verification code
I did not receive the verification for 10 minutes and it had expired. This is a Verizon numbrr
Disconnected after tranfering, but still have a phone # with Verizon and cannot access
Earlier this year we transferred all of our phones to T-mobile, but left one with Verizon. Now, the phone that we left with Verizon we cannot access, but we are still paying a monthly bill and can still use this phone. It is a Verizon Wireless Home Phone and all we want to do upgrade it and keep it with Verizon. We go in…
Trouble with a contact center agent
So today I wanted to see about switching from T-Mobile to Verizon, so I went through the verification stage and confirmed my identity. The whole process was a little messy compared to Tmobile but I didn't expect them to be the same. So, I got towards the end of my order, and suddenly everything flipped and asked me to pay…
2 very important lessons
I have learned 2 very important lessons. 1) avoid ESIM, get a physical SIM card always 2) always have them read EVERY detail of the mailing address before mailing you a phone. my pixel 9 pro fold stopped working abruptly. Assuming it was a battery issue and was only 7 months old, I contacted google and they agreed to cover…
Charges
I am desperately trying to get a hold of somebody from the corporate office, but Verizon doesn’t offer that you continue to send us to a third-party which is not in the United States. They do not follow the same laws nor are they customer friendly. I spent over three hours on the phone on Tuesday to find out that you’re…
Verizon upgrade program wow
It seems I’m not the only one. So I have 6 lines on my plan yup 6 and I pay almost $500 a month for service. Was told over 2 years ago when I signed up I’d be able to upgrade anytime with device payment agreement if the phone was paid off. I have tried over the last 3 weeks to upgrade my paid off phone. Wasn’t able to…
customer service
Had a phone stolen during shipping to the store. 3 days later and still no help from Verizon other than I have to wait for the “back end” to cancel the contract so I can order a new phone. Keep getting told to wait up to or more than 24 hours, so essentially now until infinity. According to customer service the “back end”…