Other Account Discussions
Got my number back after fighting with Verizon for 100 DAYS.
Verizon disconnected my plan while i was a loyal customer for over 20 years, when i told them to pause my plan and they disconnected it, they told me i lost my number for good, i spoke with them for dozens of hours, emailed the CEO, contacted the FCC twice, as well as the BBB, I basically gave up, when they told me its…
Adding my transferred line to my verizon account
I successfully transferred my phone number off a family account (no longer on that family account, and I have an email verifying it completed) however when I log onto my Verizon account, it keeps telling me to try in 24 hours (It's been over 48 hours) every single time I try to add the number or the account number given to…
We're sorry. We are unable to process your request at this time.
I am trying to submit proof of my new residence from overseas, in order to get the ETF Waiver. I continue to get the message: We're sorry. We are unable to process your request at this time. Verizon, you insisted upon receiving proof of my new residence, and claimed that my U.S. federal government orders were not…
Getting through to a live agent
I have not had any reason really to reach out to Verizon wireless for a long time now. I've been with the company / service for many years. I like my old grandfather plan, it works for me. I also have a mobile service with Xfinity mobile and wanted to transfer my plan over to Verizon wireless. I've always liked Verizon…
Retrieving Google 2FA on a number I don't have
Had a number. Using for my 2fa on a Google account. No longer own phone or number. Need the 6 digit 2FA to successfully log in and remove it. Thoughts?
account Owner
I need to be the account owner on an existing account that is in husband's name
Pro on the go, NO SHOW!
I seem to be having the same issue as the others. I don't need a pro to set it up, just the phone. It was supposed to be here today.. it says to look in my email. There is no email.
I got a letter from Verizon saying I haven't used the line/s I recently activated...and saying Verizon may disconnect service...?
I got a letter from Verizon today saying: "Thank you for choosing Verizon Wireless. Our records show you have not used the line/s you recently activated. We want to ensure you are not experiencing any difficulties and intended not to use this device for this period. May we assist you? We may disconnect service for unused…
Using the address right next to us and our address the answer is - Not available.
My sister is using Verizon wireless internet for several years if not months however checking your ads for availability for people nearest us and our house shows - Not Available.
Feedback about my experience
I wanted to give feedback about my experience with poor service from 1/25 - 4/22. My iPhone 13 was not receiving calls consistently nor making calls without three tries. Verizon sent me an iPhone 16 but the problem persisted. Finally, after 4 months, Verizon sent me a network extender and my service now works. I have had…
Customer Service Chat
I've been in live chat for 6 hours tonight and keep getting passed between different departments and agents. This is unacceptable. I've never had such bad customer service. It's like agents don't talk to each other (or read prior conversations) and departments are oblivious of each other’s existence. I might as well be on…
Credit Control LLC
am writing to express my extreme frustration and disappointment with the handling of a recent matter that has not only severely impacted my credit score but also resulted in derogatory comments on my credit history, causing significant financial harm. Several months ago, Verizon solicited my neighborhood offering a…
Enterprise Account Support
I have been on and off the phone for about 4.5 Hours this morning trying to get in touch with the enterprise team. I have now been hung up on twice while after waiting on hold for over an hour. I now am being transferred to teams who say they can't help me and transfer me back to this hold line. How do I report this issue?…
Verizon gift card offer
Does anyone have a suggestion of how to get through to someone who can actually help resolve an issue? I am a returning Verizon customer who came back in October. I was promised a Verizon gift card for each of the 4 numbers I ported over. My claims were denied in December stating they were invalid. Multiple calls have been…
Port out lock from t-mobile
I tried it in my equipment from T-Mobile as soon as I did, my phone stopped ringing, I stopped getting text messages. I could only call people on the Verizon network. I switched from T-Mobile to Verizon. Apparently there was a port out lock from T-Mobile the closest authorized T-Mobile store is two hour one-way trip. I…
SIM LOCKED
I have had my device for over a year, and it still shows carrier lock: sim locked. why is this? i don't know what to do???
Verizon sign in not working
I was trying to acess my Verizon Personal account. But when I click sign in -> account overview, and the website says error, "We're sorry. We are unable to process your request at this time" I need help. I rest my password and re-registered my verizon account and still does not working
Can a group account be transferred?
Note: this is purely a hypothetical situation. I do not have a group account, nor do I want to transfer my service. Just curious... I recently discovered if someone wants to change the Account Owner, that's actually a Transfer of Service to the other person. However, what if an Account Owner has 3 or more lines in their…
phone number history
how can I find out when my phone number was first provisioned?
Add a line
Can I add a line to my account and if so how much is it per line on the low end and on the high end
Verizon refusing to do the $1000 credit AFTER I traded my phone in
Anyone else having an issue with Verizon screwing up your trade in when you went in store, then when it is traded in, telling you they’re only going to give you a gift card AFTER you traded the phone while sticking you with almost a $118 increase on your bill that you were assured in-store would NOT be applied once they…
Iphones
I’m up for a new iPhone. However, I’m not going to renew my plan or buy a new phone thru Verizon. I’m not going to be put into a 3 year plan when it only covers 24 months that’s crazy. Where did those 12 and 24 month plans go to? Think I might go to Walmart for $45 a month plan and still get the same service.
How can I leave a review for a service call once it's ended?
I would like to leave a 5-star review for the service rep, Juan who helped me just now with my account. There was supposed to be a survey after but it hung up and I did not get to submit the review.
Two phones numbers one one phone and want to separate and give each line a phone
I want to separate the lines on one phone and give each line its own phone, so I want to use the IPHONe Promotion of a new phone with a new line and change the new line to one of the #s I am taking off the 2 line phone. can I do this and get the new phone credit ?
Phone service
Ive been a customer for 21 years with Verizon prior to them becoming Verizon it was LA cellular.In the last two months Shavoine and Ricky were awesome Representatives. Over the last year I must say I've had the worst customer service experience by telephone. Yesterday a financial advisor was very rude and disrespectful…
change plan or get a new line
I have 5 lines been a customer for over 10 years and they still want me to change my plan or get a new line
Please contact the Verizon Local Business Office.
Every time I try to review my plan information, i get redirected to a screen that says: Please contact the Verizon Local Business Office. We're Sorry, we're unable to continue your order at this time. Please try again later or contact your local Verizon Business Office for assistance. I tried that approach, and then spent…
Suspended service
How long does it take for you to not be able to receive calls once service has been suspended? My service was suspended this afternoon and I could still answer incoming calls.
Failure to Ship Order
On the April 18th, I placed an order for two new lines that Verizon said they would pay off during the switch, but I must order two new lines and start a contract on them. Verizon was happy to take the money, but not to deliver the items as promised in the 19th, and not pay off the devices with T Mobile. After speaking to…
Call Logs
Can I view my call logs from 13 months ago using my PC?