-
change plan or get a new line
I have 5 lines been a customer for over 10 years and they still want me to change my plan or get a new line
-
Please contact the Verizon Local Business Office.
Every time I try to review my plan information, i get redirected to a screen that says: Please contact the Verizon Local Business Office. We're Sorry, we're unable to continue your order at this time. Please try again later or contact your local Verizon Business Office for assistance. I tried that approach, and then spent…
-
Suspended service
How long does it take for you to not be able to receive calls once service has been suspended? My service was suspended this afternoon and I could still answer incoming calls.
-
Failure to Ship Order
On the April 18th, I placed an order for two new lines that Verizon said they would pay off during the switch, but I must order two new lines and start a contract on them. Verizon was happy to take the money, but not to deliver the items as promised in the 19th, and not pay off the devices with T Mobile. After speaking to…
-
Call Logs
Can I view my call logs from 13 months ago using my PC?
-
Call and text logs
I'd like to download message and minute logs that aren't available online. October 2023 - January 2025
-
20 years Verizon customer - leaving for good
After 20 years with Verizon, who used to be a stellar company - service and customer service - their inability to provide customer service again and again finally lost me. I tried. Switched to AT&T today. Verizon - I hope you get your CR&P together, but I'll never know. C'ya.
-
Changing Account Owner to Another Carrier
Hey everyone, I am looking to move my account owner line to another provider due to getting employee pricing but leave the account manager line on Verizon. Do I need to do anything prior to porting my number
-
Order cancellation
On March 8, 2025 while I was out of town I called the Customer Service to place an order (# *****) to upgrade my phone for my line xxx-xxx-5326 to an iPhone 16 to be picked up at a store (9202 Barker Cypress, Houston, TX 77433) near my residence. However, on March 10 I learned that I had only 3 days to pick it up from the…
-
$200 rebate for switching
Brought 4 lines over from another provider in December and VZW agent (was an online purchase through chat) said it qualifies for $200 gift card for each line and it shows as so on my receipt. After submitting and waiting for several weeks each submission is denied for random reasons as shown on the yourdigitalrebates site.…
-
Carrie
Can I change my carrie form verizon to visible carrie
-
Exceptional customer service reps
it is not clear how to provide feedback on customer service reps through the Verizon website so I am posting here in order to praise the exceptional support I received yesterday from two technical support agents, Paul and Danielle. I was having the absolute worst day after having dealt with connectivity issues with my new…
-
Customer Service Feedback
On March 21, we opened a new business account with Verizon, purchasing three new phones and activating service for four lines. Less than a month later, on April 11, all of our phones suddenly stopped working around 8:30 AM. What followed was one of the most frustrating and time-wasting customer service experiences I’ve…
-
Can't link my wireless and my FiOS accounts
I have been unable to access my wireless account online and have had to login as a guest just to pay my bill. Apparently my zip code is wrong somewhere. I can access my FiOS account just fine but I'd like to link both my wireless and FiOS/Internet all into one my Verizon account and possibly pay both bills at once? Also,…
-
I am the account owner and want to change carriers
We have 3 lines on the family plan and all family members have access to the account. My line is the owner and the other 2 lines are manager roles. Will the other 2 lines on the plan get disconnected if I switch only my line, which has the "owner" role to another carrier? Should I see about switching one of the other lines…
-
Usage
I checked .y usage today and it let me look at January and March but when I clicked February it says it's not available??
-
NEED TO TALK TO AGENT & not a ROBOT!
My phone is not working & i cant reach anyone i paidnfor a plan and my phone only can make calls ive called before & somenone said it should be working and its still not working nowni can reach anyone but robots my Myversion account wont work when i type my number in this is ridiculous i been tryna get this phone on with…
-
Call Logs
How do I get my call logs for 2022?
-
Closing elderly parent's account
My elderly mother-in-law had a house fire 12/24/24. She has dementia, which has become worse since the fire. She now resides in a memory care unit at a nursing home. She had zero advanced planning in place, so due to the dementia, my husband, I (daughter-in-law) and a granddaughter have become her legal guardians through…
-
Verizon Refuse to Give Promise Credit
I want to start office saying that verizon has provided me with horrible customer service since I've been a customer and I regret becoming a returning customer because I had this issue over 10 years ago with my home service. If my situation isn't rectified, I plan to leave because I am sick of verizons' customer service. I…
-
customer service
Verizon has the worst customer service of any company I’ve ever dealt with in my life. I moved four phones to Verizon and home Internet and it has been nothing but a nightmare of the inside switch. None of their offshore customer service knows how to do anything and they constantly screw things up. I was on the phone for…
-
refund
I PURCHASED SOME EARBUDS FOR $252.00 AND RETURNED THEM..FIRST THEY SAID THEY DIDNT RECEIVE THEM, THEN THEY SAID THE DID RECEIVE THEM AND WOULD REFUND BUT I NEVER RECEIVED A REFUND..WAS ON THE PHONE AND CHATTING WITH VERIZON FOR OVER 6 HRS SINCE FEB ON THIS TOPIC AND IT STILL ISNT RESOLVED..GET A DIFFERENT ANSWER FROM…
-
Cancelling Verizon Account for Elderly Parent
I need help to close my elderly father's Verizon account. He does not have the information needed to close it the regular way. We have made several phone calls for help. One of the Verizon assistants told me that he had cancelled it only to discover that he really had not. Then we were told that we had to go to the nearest…
-
Verizon Serramonte Store
The Serramonte Verizon store has been unhelpful unwelcoming and provides false information. When I arrived, I was not greeted but the assistant manager kept greeting walk ins. When I said I have an appointment he did not say hello or welcome but just pointed and said go sit down and wait. After 15 minutes past my…
-
Data usage on phone
The aggregate reported mobile data usage is more than twice the total when I added up the cumulative daily usage for the first 28 days of my billing cycle. I exported the daily usage and added up the daily amount. I have a 5 GB plan and received a notice that I was almost out of data. The aggregate data reported was 4.2 GB…
-
Unwanted phone calls
I would like to know if anyone has issues with excessive robo/tele calls? No, I mean really excessive. Upwards of 30 a day. All hours. I block every number that comes in and they call from another number. I don't even answer my phone when it rings. My phone is basically useless to me. Verizons resolution is change my…
-
Calling support
Getting different injuries. People are not listening to you when you ask questions anyone else getting that? Thought it was just T-Mobile
-
Great customer service
I want to give kudos to Arielle (Ariel? not sure how to spell her name and she didn't give a last name) for her fantastic customer service. I had problems trading in our phones for an upgrade and wound up talking to at least a half a dozen agents. Ariel was the only one who was able to solve the problems. She was extremely…
-
Verizon rewards from credit card
Hopefully I can help someone else from my mistake, I called in and was going to use my Verizon rewards dollars from my Verizon visa to pay off my devices and was told purchase the $200 cards for the amount I wanted to pay off then call back in and they would process. Call back in with $1600 in rewards cards and am told…
-
Astonished By 2 Bills in first 3-Weeks
Wow! OMG, I woke up this morning feeling panicky because I've not seen a bill nor has Verizon hit my Bank Account for the 'auto-payment'. It has only been 3-weeks since I had the 48 hour nightmare of following Capital One's recommendation on the Galaxy S24+ deal from Verizon. So, 3/17/25, I filled out the application and…