Other Account Discussions
Can not log into Verizon account when I arrived in Colombia.
I landed in Colombia 48 hours ago and have been unable to make any phone calls, send text messages. I tried to log into my Verizon account online and only get an error code not allowing me to log into my account. I went to the Verizon website and tried to chat with support. The website does not allow me to connect to the…
CANT LOGIN
I have tried two different browsers, two different operating systems/machines, two different internet connections, two different DNS servers and cannot, for the life of me, get logged into verizon.com. When I use the sign in form it asks for my telephone number (or username - I've tried both) then shows the input for my…
Awful service and total incompetence
After 20 years with a multi-line Verizon business account, it looks like that is about to come to and end (not my call, but certainly justified). Total incompetence over there and a complete lack of knowledge or service. A local salesperson came to our business, asking us to switch our land lines over to Verizon Wireless…
Why have online customer service
As a longtime Verizon customer this was the second time I have utilized an online customer support. Beware you are better off going to a Verizon store for all your issues. Yes they were helpful, understanding but at the end..what we agreed to fill through the cracks. Perhaps they get paid by phone call but no action at the…
Why cant anyone help
Been going through this issue of trying to get a label to return my trade in. No one over the phone seems to be able to help. Any of you keyboard reps wanna take a shot?
Desktop Login - Unable to Sign In
I can log in to my MyVerizon account on my phone. I am trying to log on to my account using my desktop computer. I keep getting "Account Locked - Contact Customer Service." It wants my user name and password. When I try it says "Account Locked ...". Endless loop. Help.
Compliment to employee
I am a Senior not used to modern technology, I visited the Verizon store in Doral, Florida, and was assisted by a wonderful person who was patient, understanding and sweet; she took two hours to make sure that I left with the device I really need and trained in its use. She deserves a special recognition. I read that there…
Issues with Text Messaging (and 2FA)
My problem is twofold and I'm not sure where to go for assistance. I use text messaging on my phone very frequently and it's needed for my business (I run a regional non-profit). I noticed about 2 days ago, I began having issues receiving text messages. I will receive some messages but many are not coming through. It seems…
Verizon unable to upgrade plan
I have had the same Verizon plan for 27 years. I decided to upgrade to the unlimited plan because I keep running out of data. I have three lines on my plan, two iPhones and one basic. Verizon has been trying to resolve the plan for three weeks and have been unable to do so. Has anyone else encountered this problem?
Urgent Assistance Needed – Service Disruption Due to Incorrect Port-In / eSIM Activation
Dear Verizon Customer Support Team, I am writing to formally request immediate assistance regarding a service issue caused by an error on Verizon's end during a recent interaction with support. My account currently has both primary and secondary lines inactive due to a miscommunication and mishandling of my request to…
Former Customer Unable to Access Account
I was a longtime Verizon Wireless customer until recently changing cell phone providers because I was tired of Verizon constantly raising their prices and their lack of customer support. I received an email from Verizon today about me owing them a whopping $0.81. I have tried every possible way to log into my account --…
Cannot Edit Device Nickname
Dear Verizon Support, I am unable to "Edit device nickname" for all devices on my account. I receive the following error whenever I try to change a nickname, regardless of what I try to change it to: I have tried different browsers, different computers. I also receive the same error when trying via the Verizon app on my…
Need to unlock phone
Phone was purchased several years ago. Cannot get through to customer service or technical support. Stores say they cannot help.
Customer Service Chat
I had a terrible time trying to correct, what seemed to be a simple issue to me, with anyone on the chat. They only wanted to sell me stuff or repeat to me what I had already told them or list what I had on my account! I was livid and dreaded this last chat I had with them but it was actually the best and they knew how to…
I'd like to commend Kylan at the Grapevine store
I had a great experience with Kylan from the Grapevine store and a not so great experience while using online chat to troubleshoot a problem I was having with my phone. I spent almost an hour in the chat session with Verizon after an employee at the Southlake store told me he didn't know what was wrong but to maybe give…
Retrieving historical call logs
I spent nearly a decade with verizon but my employer recently provided phones with T mobile. Can I still get call logs from 2023 from verizon.
Improve your service
Hi, I have an excellent credit score (820+) and am an existing T-mobile-customer. I was trying to bring in my five lines to Verizon for almost $6500. During the initial credit, there were no issues, and I could place an order. The next thing I received was an email asking for DL, facial reg, and address proof, which I did…
Bootloader unlock question
Heres a good question that maybe somebody can answer, when you buy a phone you own the phone Verizon has made good money off of the work of the community and the work people have put in on android, they get their own version of android to put on these phones then they refuse to let people who legitimately buy them to…
Porting agent
So after dealing with multiple agents throughout the day, spending hours on the phone with Verizon, this gal that I had at the end was absolutely dynamite. This gal helped me through everything that everybody else could not, and I was already at my hands. I answered the phone aggressively, and she handled it like an…
Mobile Support is Horrendous
How are we supposed to complain about issues with online support? The online support team is extremely incompetent and incoherent. I spent 6+ hours with online support, getting nowhere, running in circles, then they accessed my account and transferred me so many times my account was locked out and they couldn’t access it…
New plans
I have had the 5G Play More plan for years and I love it. The plan includes the disney bundle and Google play pass. Well verizon does not stop trying to get me to switch my plan. Texts, emails, customer service, you name it. I don't want to. The new plans are more money and you get less for your money. Why would I switch…
$200 carrier switch promotion
I'm beyond aggravated with this situation. Every online rep has a different response. Some say the promotion will be delivered to my email, some say they don't even see the promotion was attached to the account, and another stated she sees it and it'll take 60 days after activation which I still haven't received a promo or…
Support
There was a time as a cellphone user that Verizon had top notch customer service. Over 10 years, I rarely had to call them for service or billing issues. Sprint had a country-wide reputation as being horrible. How times have changed or Verizon adopted the ways of the former company known as Sprint. I have spoken with…
Change to Verizon
Hello, I’m Louis. I’m currently paying $106 for three lines which the third line isn’t being used!! I’m currently with cricket service. I want to switch to Verizon. What do I need to!? I’m
Store complaint - 880 old country road, garden city ny 12530
I had an awful experience trying to completing my upgrade trade at this store and believe I was the victim of an unethical practice committed by a Verizon employee. His name is Joe and he was working the afternoon of 11/8/2024 2:30pm standing at the store entrance when I entered the store. He was wearing the holiday shirt…
Need help
So I thought representative had canceled my whole order out n which. They didn't I ordered 3 phone from them in April or may and they input my address wrong and didn't know until the day they shuld of been delivered n I called to track em I was told that the phones got Sent bakk to them due to be undeliverable so they did…
$10 Loyalty discount
$10 Loyalty discount has never been applied . $360 credit for bring your phone and add the line , instead - $180 applied . When i requested the copy of the agreement , they don’t have it . You re HITTING THE LOW
Language
How to change language from Spanish to English
Sorry we are not able to process your request at this time. (URGENT)
Hello, I am currently not in the States and I am not able to access my account. I haven't been in the States for more than a year now and I haven't been using the service, but I've been getting charged this whole time and now my bill has stacked up to more than 700 usd. I don't get why I've been getting charged, but to…
no call logs or message logs available
It’s not the end of billing cycle it’s the beginning and all my lines say no log, very frustrating