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Haven’t Received My Device Or My REFUND
I PLACE AN ORDER WHICH WAS NEVER RECEIVED DUE TO FEDEX DELIVERING WITH-OUT REQUIRING A SIGNATURE WHICH I BELIEVE IS CRUCIAL FOR ENSURING THAT PACKAGES REACH THE INTENDED RECIPIENT SAFELY.WHICH DEFINITELY TOOK A DISAPPOINTING TURN DUE TO ISSUES WITH FEDEX’s HANDLING OF THE PACKAGE. UPON PLACING MY ORDER I RECEIVED…
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Customer Service via Text
I’ve been in contact with customer service via text since 4 PM CST, and each time I ask for an update, I’m passed to a new representative who repeats, 'I'm looking into it.' Even when requesting a manager, the response is the same. This issue has dragged on since September 2024. At what point is enough, enough? This…
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Review: Ongoing Issues with Order and Trade-In Process - Worst Customer Service
At this point, I’ve had to contact Customer Service at least 10 times in the past two weeks, and I’m beyond frustrated. It all started with my first order for an iPhone 16, iPhone 16 Pro, and an iWatch. Despite the payment being pending in my bank account, the order wasn’t processed. When I reached out to Customer Service,…
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Amazing Tech Support Recognition
How can I submit a compliment regarding the amazing Customer Service i received from a specific texh coach who helped me over the phone? This person deserves recognition and reward beyond what i can say in a feedback survey.
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$200 rebate gift card
When I switched to verizon, I qualified for the $200 gift card rebate. It was submitted a little while ago and says to be processed on or near 10/21/24. It has yet to be processed and I am just wondering if this is normal? I know or I think it said something about 8 weeks but the person I last spoke to said it would be…
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Replies Do Not Post on Verizon Support
Howdy, I've been trying to reply to a ticket with my experience of the same issue and nothing ever posts. My account shows that I have posts but they're not present on the current ticket. What's the problem? Best, Drew
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Smart family app
I had to cancel service & remove app. I had placed time restrictions for texts & phone calls but it ended up restricting my phone. Even when I removed restrictions on her phone they remained on mine. I spent hours on the phone with Verizon. I talked to 4 people & no one could solve the problem. I couldn’t make calls or…
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Requested a return box 3 times, no box sent
Seems to be a trend here but no one seems to know how to send a return box for a modem that was never used. Does anyone have an address on where I can mail this thing that they claimed a box was sent 3 separate times but NO BOX WAS EVER SENT.
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Account locked
Each and every time I log into my account, it states that it has been locked and I have to reset my password. I have had a new password each month.
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How do I get off a family share plan if I'm not the account owner?
How do I get off a family share plan if I'm not the account owner? However I would like to note I am a account manager on the family plan, would I still need permission from the account owner to switch?
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Military Suspension Denied Twice after emailing orders
I am active duty military recently moved to South Korea on military orders. I tried using ID.me to verify for military suspension on our Verizon account and it failed. Emailed my orders as instructed and got reply saying I don’t qualify and mentions state department and non-military not qualifying for suspension under…
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Client Service
Since August 2024, I have experienced a frustratingly recurring issue with Verizon's service, resulting in a considerable investment of my time and, ultimately, a promised $70 credit. After countless hours navigating Verizon's support channels in pursuit of a resolution, I discovered today that those credits had, in fact,…
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Online ordering
I've been a customer of Verizon for 3 years now and I must say that the entire online ordering experience is hugely lacking. This has been on ongoing issue each and every time I place an online order. I've had my orders mixed up which messes up my bill and there is the issue with customer service over the phone not fully…
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Device Protection/ Service "Perks"
I am enrolled "active" Equipment Protection Extended Warranty, billed automatically every month . $0 deductible unlimited claims, cracked screens etc.my screen cracked today, I attempted to submit a claim, after thoroughly reviewing my contract and coverage. . Started a claim. At the very end opps you are not eligible. 2…
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Unresolved Incident for mobile plan change for a month
I do not know where to take this. On 9/30 we have ordered a new phone with an immediate change of existing mobile plan from Play More 5G to Unlimited Ultimate. Its been a month and plan did not change. It is impossible to change it by myself or any of the verizon staff that tried. This not only prevents calculating monthly…
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Lost Phone - Don't know my pin number
I lost my phone and I can't remember my 4 digit pin. Help desk says the only way to access my account is to have the PIN. I can't do it online either. All my passwords are on an app on the phone and I don't know the password to my account.
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Service When Joining Verizon
Does anyone have any suggestions for how to get support from Verizon outside of business hours? I moved my family's 4 lines to Verizon (1 is a kid in college). The customer service was horrible. They ended up creating two accounts for me to manage, I have never been able to get an account set up with my login and my…
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Esim
How do l find out who has been ordering an eSIM l through my iPhone andhave been sharing my name hiding it within my phone,What steps do l take in finding out the type of payment,name and what type of device was use to purchase this eSIM…
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Grievance
Hey guys, this is going to be a big first-world issue that you might roll your eyes at, but I need to state my case and get the right assistance. 10/15/2024 I went into Verizon store by metro in Phoenix, Az, and ordered my new iPhone. I had to pay 218.?? To pay my phone off half way for an early upgrade, which I did…
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Verizon customer service compliment
Hi there! Does anyone know where I can give my a customer service agent a huge compliment? I would really like to have their boss(es) know how happy I was with the amazing service they provided me today!! Please let me know where or how to send it! Thank you!
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Account hacked!
I am currently paying for a hacker on my account who decided to purchase an iPhone 16 and add service lol!!? And my phone was shut off because I wasn't going to pay their bill. However, I still paid them, just so my children could talk to me on the phone. I HAVE FOUND HOWEVER THEY DO SEE THESE COMMENTS, BUT THEY WON'T…
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Thanks
I've been noticing recently that at least some of the Verizon agents who reply under the "vzw_customer_support" username have been better about reading the threads and not using a form letter response to reply. You know who you are. Wanted to express my appreciation for taking a little extra time and writing an actual…
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Whats Going On For The Longtime Customers
Why do we post here do Verizon care enough to change anything .They seem to only care about new customers and not the long loyal customers..And the worst thing is cash only and you barely speck to anyone that's here in America ..You telling me about my account from the Philippines...I'm not happy with Verizon they don't…
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customer service
How do I get a customer representative who is not at a call center in India? As polite and helpful as they would like to be, it just is not effective. It is inefficient and takes at least an hour to solve the simplest problems. I have to constantly repeat answers to the same questions and they cannot make any changes…
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Remove a network extender from the list of devices on my account
I am trying to remove a network extender from the list of devices that appears on my online account. I got rid of the network extender a long time ago. I know Verizon isn't charging me anything for it, but it's annoying that it's still there and the website does not provide a means to delete it. Yesterday I engaged in a…
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Lifetime Disney+/ESPN/Hulu membership
I was on a play more plan for over three years that included a lifetime Disney+/ESPN/Hulu membership. When I got my new phones this past April I asked OVER and OVER and OVER if this would affect my lifetime membership and they assured me that it wouldn't. Without my knowledge they switched my plans and it started me on a 6…
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Customer service
I have texted and called Verizon countless times now and spent multiple hours on the phone all to still have an unresolved issue. I ask to speak with a supervisor and they pass me over to the person sitting next to them at the call center or, they pick up the phone and pretend to be their own supervisor! I kid you not!! I…
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Mobile protection plan switched to "Mobile Secure"
I am writing to formally lodge a complaint against Verizon regarding a significant error on my account and the subsequent mishandling of my attempts to resolve this matter. Despite several hours of effort, including conversations with multiple representatives and supervisors, my issue remains unresolved. This experience…
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Whitelist VZ DNS singapore
As part of our legacy infrastructure, we are using two external DNS forwarders (210.80.58.205, 210.80.58.210) which are owned by Verizon. Those are located in Singapore, and used by one of our Asian AWS DNS server. Lately, our DNS operation team noticed that those Verizon DNS forwarders are not answering our DNS requests…
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Disconnection
Heya how do I know if my friends phone has been disconnected or not due to lack of payment? they like 5000 miles away and i cant get hold of her. If I call her what will it say or happen if I call her ? Thanks inadvance