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Discontinuance of message+
Discontinuing Message+ is just ridiculous. Google Messages is messy and hard to read. I am so tired of companies discontinuing services at their convenience and to heckl with the user. We are left with no options,
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Forgiveness Program
I understand this community is for collaboration. With enough people, we could help influence Verizon to offer some type of bill forgiveness or assistance. With over 3.2 million members in the community and over 124 million cell phone and internet customers... & no forgiveness to anyone is kind of heartless considering the…
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Every link doesn’t work!
No links work- customer service can’t help - my records dont match. I’ve been a customer since 1998. Nobody can help. 50 min hold time with still no help
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Ausrion/Verizon protection service complaint
I am writing to formally express my dissatisfaction with the service I received regarding my recent phone claim. On [insert date], I dropped my phone and contacted the Verizon store to explore my options for repair or replacement. I was informed by an associate that my phone protection was active and provided with the…
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Can’t access account, get message:.It looks like you might've stepped away. For your security, please start over.
Just when I thought the worst was over I find I can’t log in to my account at all this morning 10/1/2024. I enter login information and get the message, “ Keeping your account safe. It looks like you might’ve stepped away. Please log in to your account again. “ It’s an infinite loop of frustration. Can’t take it anymore.…
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Travel pass charges
I have been routinely incorrectly charged travel passes for all three lines on my account for multiple months. Each month I call and complain and they eventually take it off but I am sick and tired of having to call EACH month to be refunded on something I did not sign up for. It is fraudulent billing in my opinion and I…
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Trying to upgrade devices
I’ve been a loyal @Anonymous customer for 24 years and am deeply disappointed by my recent experience. I’ve spent 20+ hours on the phone and made 3 store visits trying to upgrade devices, an iphone, apple watch and ipad. The issues are due to poor customer service and internal software problems, not on my end. Yet, I have…
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Verizon Correspondence Team- Contact
In a previous comment, a Verizon Specialist indicated that the Correspondence Team "handles customer concern via written letter, and phone" Having not heard back from the Correspondence Team for a while, I'd appreciate insights about what next steps I should pursue (including the ability to speak with someone by phone).…
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Customer support
Since I need to ask a question to a human the AI assistant can't help me. Instead of putting me on hold and connecting me to a human it just keeps hanging up. I've been hung up on 3 times now.
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Costco $250 rebate gift card
Hello, My family and I purchased 3 phones on 9/2/2023 and was told after the 90 days that we would get 3 $250 Costco gift cards. We havent received them yet and when I try to do the chat with us function, it does not work. Can someone please reach out to me so I can get the gift cards, as they are to be used for Christmas…
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No call log
Starting this morning I can no longer access my call log for current billing cycle. I have tried in app and browser. It is for both lines on my account. I see this is a common issue. Anyone else currently having trouble or have suggestions for fixing?
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Email to text sent through mandrill app showing wrong from address
Hello, Our application sends emails to text through mandrillapp.com and just recently our clients are reporting that the from address is showing as bounce-md_RANDOMNUMBER @ mandrillapp.com . Mandrill support suggested setting a custom return path header and that works but the from is now showing bounce-md_RANDOMNUMBER @…
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NO SERVICE, NO RESOLUTION
I usually don’t complain in forums, but this is crazy. I’ve had no service for most of September. If I didn’t have home internet, I wouldn’t even be able to come on here! It happens all different times of the day/night. Right now it’s 11:15 am and I haven’t been able to make or receive call or texts since last night. I…
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My Device Disconnected from Verizon's Network Every 24 Hours
Hi, I have a Samsung Galaxy S22 Ultra 128GB in Green. The device is 14 months old. On 01-10-2024, my device abruptly disconnected from Verizon's network. I tried the network reset, no change. I called 611 and the agent refreshed the signal to the IMEI and the service was restorted. - Until - On 01-11-024, my device…
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Unresolvable issue
Hi. Have been on multiple phone calls with dozens of Verizon agents. Not a single one has resolved my issue. I have been lied to, deceived, hung up on, and been on hours and hours of phone calls. All I am trying to do is port in a number from another provider, I have all of the information, I have the new iPhone, nothing…
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Can’t link my account after a month
Last month I came off my parents family plan and got my own account through Verizon. I have a bill due tomorrow but every time I login to the MyVerizon app and try to link my account through my phone number or account number it doesn’t work. When I had mentioned it to the specialist after I upgraded my phone they said it…
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YouTubeTV
I already have a YouTubeTV subscription, but I see it's offered through Verizon. I'd like to consolidate my bill. Would I need to cancel my current subscription and resubscribe, or can I just add it on Verizon and have the consolidation happen automatically? Thanks!
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Mobile and Internet
Verizon customer service has given me the run around and lied to me by each phone agent as well as the store that I visited. I am in the process of finding another provider. They tell you whatever to appease you while on the phone but change nothing. I am very disappointed with this company and nobody cares. I have written…
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Dis functional login system
The login process has become ridiculous. For the last few months every time I try to login to my account it rejects my name/number and password. They are correct! So then it directs me to change my password. Which I do…and then makes me login again?….. It then rejects this password/username. Has anyone encountered this.…
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Done!
Rep flat out lied to me. Supervisor flat out lied to me. Told me if I paid off my phone I could transfer it immediately. Now they want me to wait 60 days... 60 days of no phone. Means I'll have to go buy another one. I'm going to post this on every social media site and Google review on the planet.
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type online
This message is for verizon, hopefully they monitor this page you have a typo on your webpage. Connect with us on Messanger Makes me less confident in your product.
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customer service
I reached out to customer service last month about my phone about my iPhone 15 not being able to make or receive calls or texts. I had to call multiple times finally they said the would give me some credit. This is after I went to the Verizon store and they told me to go to the apple store. Went to the apple store and they…
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losing a 13 year customer
I purchased a phone in March, and it malfunctioned. Apparently it is covered under manufacturer warranty. Instead of giving me a replacement phone in the store, Verizon chose to ship me a refurbished phone. They guaranteed overnight shipment so I would not be without a phone that I need for business purposes. Fed Ex did…
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Verizon text logs automatically deleted?
Hello, Why does Verizon delete some message logs? I've noticed specific ones getting deleted when it was there earlier the same day. I've downloaded and screenshot these and noticed strange deletion of specific numbers? Asking customer service in dismissed saying it's due to cycle reset. Is this true and why would there be…
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Customer Support
I am so sick of dealing with Verizon's customer service and confusing games. Every time I try to use the chat the person takes FOREVER to answer my questions and then they do not truly resolve the issue. I end up having to go to the store in person. They change the plans and play games to get you to have to move to a…
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switch back
We recently switched back to Verizon, remembering the great signal just about everywhere and the outstanding customer service from a few years back. Well, if we could easily pull the plug on that switch we would. Where do I begin: * Devices not activated correctly and 36 hours of phone, chat and emails with inept support…
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Orders.
I got this message after ordering a new phone. On hold. To process your order, we need you to take action by Sep 26. I am unable to clear this on the app, and even calling didn't help. This only happened on one of the 4 new phones we ordered. Anyone know how to fix this?
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Verizon customer support
I have been a Verizon customer [phone number removed per the Verizon Terms of Service] years. Every year Verizon service has gotten more and more expensive. Pushing me out of the grandfathered plans I have been in each year. This year has been the most significant of bad customer service. Yesterday, tried upgrading phones.…
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Transfer PIN not working in transfer request
I have a verizon account. I am trying to trasfer a line to my son so he can setup his own verizon account. The transfer request goes through but then we he tries to complete the trasnfer he can't becuse the trasnfer PIN is not being accepted. we have tried three times and it still doesn't work. Why is a transfer pin needed…
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Rebate: $200 Verizon Gift Card On Us
I placed a new phone order last week and it is supposed to include a $200 Verizon Gift Card but I can't figure out where to go to submit for the rebate. One thing says to go to My Verizon account and another to My Notification but neither seem to show anything about the rebate. Anyone figure this out?