Other Account Discussions
Upgrade and customer service
I upgraded mine and my husbands phones a couple of weeks ago and since then it's been nothing but issues and terrible customer service. I tried to move to my new phone, ended up having issues moving everything over, I called customer service and was on for 4 hours, they didn't help me at all, in fact they made things worse…
Trade In Credit Run Around
Phone was traded in on a “loyalty” promotion credit of $860 on a July 23 2024 at a Victra store. September 11 a long chat (45 min) with an incompetent csr or AI csr with long pauses between asking for info and asking for more info led to a denial that the credit existed. A trip back to the store and the sales rep said yes…
Unable to login to account due to two factor authentication.
Anytime my wife as an account manager tries to login, verizon is forcing a second verification by trying to send a text to her apple watch. We have verified 2FA is not turned on for any of the lines on the account. She has probably spent 5 hours already on the phone customer service. How can we remove the Apple Watch…
Phone shut off ?..
I have called a couple times this week. The previous reps set up payment arrangements and guaranteed me that the account was ok to pay the past due on 26th. The also set up other payments I didn't agree to that broke. Now I am not able to set up more payments because they fraudulently set up those broken payments. I am…
Service Change
I had my DVR service disconnected by a Verizon REP by mistake and now IT IS TAKING A WEEK TO GET IT RESTORED!!!!
Customer Service
My husband called Customer Service to discuss plan options. He was connected to “Alex “ who offered some attractive benefits. Alex was to follow up with a email confirming their discussion. In the absence of said email, a follow up phone was made. New rep said those options weren’t available. Being a Verizon customer for…
Can't find or redeem my $200 Verizon Gift Card
Hi All, On my order receipt I have instructions that I must redeem my $200 Verizon gift card by 11/22/24. It gives my the link: m.vzw.com/rebate notification (no space between rebate and notification, but it won't let me post) When I go to the link this is all I see under Notifications: Oct 10 View security tips to…
Not receiving promised loyalty discount
Context: I was originally on 5GB prepaid plan for a long time ($25 after autopay and loyalty discounts; $40 originally). Few days ago, I upgraded to the 15GB prepaid plan ($45 originally) in store. Background: When I saw the cost, I questioned your store associate what was the discount that brought it down from $45 to $35.…
switching landline to voice connect?
My landline is having serious problems and Verizon told me to change over to Voice Connect, will this still be a landline?
Utility Easement
To our knowledge, there are no utility easements in place for our property, however, Verizon has a large utility box on the corner of our property and has been using it and driving on the property. How can I find out if there is an easement in place and how do I get a copy?
Number Potentially Lost During TYS.
I started a TYS on 10/2 to move my service to my girlfriend's account. All seemed well - she got the emails, accepted, and we waited. My number showed suspended during the process but we didn't think anything of it until we went into a store. On 10/6, the rep found that a Port PIN had been generated somehow during this…
Order cancelled by Verizon, charged for it; account management not allowed while pending order that doesn't exist
So I get "private messages" from so called support on an order Verizon cancelled but have pending on my account for almost 30 days. Can't reply because it says I've met the max of messages. So how does anyone actually fix a problem if you cannot respond?
Can't change plan online - Pending "phantom" order
I would like to add some stuff with the online plan builder but there says there is an order and everything is grayed out, chat support is no help whatsoever, the guy just kept repeating the same stuff.
Verizon modem return box
I am having issues returning a Verizon modem. The first time I called they said they gave me a list of stores, however none took returned equipment. The second time I called they did send me a box, but it was the wrong box and not to fit the white cube modem. The third time I called he said he would send me the correct box…
Payment arrangement
I made my scheduled payment arrangement and my service was still disconnected and now they want me to pay even more money to have my service reconnected even though I honored my payment arrangement. I truly hate Verizon services. Their customer service is trash. You can’t get anybody on the phone and half the time my phone…
Excellent Verizon Wireless Customer Service via Telephone Support
I recently had the pleasure of speaking with Verizon customer service representative Vineet V., and I can't recommend him highly enough. From the moment he answered my call, his courtesy and friendliness were evident. Vineet took the time to listen to my concerns about my wireless account and provided clear, helpful…
Customer service and apps
Someone at Verizon needs to seriously overhaul your customer facing apps and customer service experiences. Every step of the way, customers experience broken links, 404 pages, inability to paste numbers, option boxes that do not fill in phone numbers automatically with iPhone, customer support call backs that just…
Access
Is it possible to view the text history on both of my phone accounts? I found the usage but cant seem to get answers on viewing the messages.
iPhone sim card deactivated
Verizon customer service is in a foreign country and verizon is not monitoring what those people are doing. On Monday Verizon deactivated my sim card in my iphone, and it was during an emergency when my car broke down in 100 degree weather. I could not call AAA or even 911. I had no service at all. Two days later I went to…
Customer Service Experience
Let's begin the story- The Adventure into my nightmare Just unbelievable, unacceptable experience. As someone who works with customers as well over the phone, I could never imagine making them go through this!!! 9/20 - 6 hour interaction online to transfer service from Tmobile. This was actually going to be 2 new accts. We…
customer service
Hey there, @Anonymous , or whomever fields these comments. My spouse and I have had an account in excellent standing for over a decade, and have paid the premium price for what we assumed was the premium mobile carrier. We always carried top-tier insurance/coverage; and the few times we've had to use it, it has worked as…
Bring FIOS to my house
Good afternoon, I am trying to reach out to the right person so I can request to setup FiOS to my house. My neighbor across the street has FIOS. Please give me some guidance.
Returns
Hello I canceled my ONE line with Verizon. I was told when I canceled that l'd receive a return shipping label. I have not received it and somehow Verizon already damaged my credit score for "taking longer than 30 days" to return phone. Even though it hasn't even been 2 weeks since I bought it. Im trying to put the order…
Once you port to another carrier no access to your Verizon account
Once you port your phone number to another carrier, Verizon closes your account- no access!! If you had a Verizon promo and it expired you have 0 access to change payment until Verizon gives Netflix permission even if you had preexisting service! Verizon has you hostage even if you call 10 times to verify cancellation lol…
Transfer of service
I am trying to open my own line to get off of my parents line with verizon. I was told at the store it is all done online and they do not help with that anymore. I am stuck on creating a pin because I get a repetitive error message stating, "We are experiencing a problem while connecting you to the server. Please try again…
Billing & customer service
So I was on tmo for 12 years. I switched to Verizon in 2022. I really liked the service in the beginning BUT my bill started creeping up last year. Customer service is a total joke. I have spent HOURS on the phone to sort it out and have it go up more the next month. Despite my best efforts it was to no avail and a waste…
Network Extender Disappeared from "My Devices"
Unfortunately, I have a Verizon LTE Network Extender and this is a really rough experience. The unit itself is working fine but Verizon is not able to properly configure it. The problem has been described by others in this forum before. If you want to configure the unit, some settings are accessible locally at a…
Costco Cash Card
I have not received my $300 cash card for the 3 lines I upgraded on December 2023. How do I claim? Your Customer Care does not seem to know anything about this promo.
Unable to access disconnected account
After porting away from Verizon, I'm trying to log in to my account to view my remaining balance on my phone and it's telling me my account does not exist. Even when trying to sign in to the disconnected account page, it's saying the information I entered does not match anything on file.
Gift card
I bought an e-gift card from target to pay my phone bill but everytime I enter the pin it’s saying it’s incorrect and it also is 14 numbers not 8