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Image Coming Soon...
I've had the picture of this in my account under my phone's description for as long as I've been a Verizon customer. Is this because my phone is (former) carrier unlocked and not purchased through Verizon? Does this happen for people who bought a Verizon phone through some other source too? It's been there for so long,…
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55+ Plan
Since the 55+ plan doesn’t allow for discounts on other services does it seem like they are discriminating against seniors?
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how to report an issue with the physical equipment
The FIOS cable coming in to my house is being taken over by a vine. the FIOS junction box on the utility pole directly behind my house is being taken over as well. This is GOING TO BE A PROBLEM for more than just me if not addressed. Trying to make a report to "someone" that can or will do something about it is impossible.…
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Register a foreign phone/IMEI in the USA
I'm not sure if this is the right place to post this, but I can't see where else to put it. I will soon be returning to the USA after living abroad. I have a Galaxy A5 dual SIM phone, which is unlocked. I want to move to Verizon when I am back in the USA. But when I was back a few months ago, the sales guy said I can't use…
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36 Month contracts Now?
Here we go. I have been with Verizon Wireless now since cell phones were introduced. Guess what? I am heading to T-Mobile today. No way in heck I am entering into a 36 month agreement. Not happening. Good bye!
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Fraud Alert & Lines SUSPENDED!!!
Hello, I called in to have a new device go thorough the troubleshooting process, it had issues as soon as I received it. This time it was froze for a day. I’m never off work in time to go into store so I had no choice but to call tech support. Unfortunately they could not trouble shoot the device because it was frozen, so…
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switch upgrade phone to a different line
I have 3 lines. One line has been recently upgraded. The remaining 2 lines are both eligible for upgrade. One of the phones on these 2 lines broke. I ordered an iphone through Verizon to upgrade that line. I received the phone. Now the "broken" phone works. I would like to use this new phone to upgrade the other eligible…
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Need address for return
I need the address. I returned a phone to Verizon which was changed over from Tracfone to Verizon. I then had problems with the phone so Verizon said to return it and was sent a refurbished phone as a replacement. The phone that I had after receiving the replacement was SENT BACK WITHIN the 5 days. IT WAS ACKNOWLEDGED BY…
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Rhem is the best agent!
I wanted to acknowledge the great customer service provided by Rhem! I spoke with two other representatives before I was finally connected to Rhem. She was efficient, well-spoken, and intelligent. Unlike the others I spoke to, she had a firm understanding of Verizon’s plans and was able to set my family and I with a plan…
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How to disconnect a line that is voluntarily suspended
Hello, I have a line on my account that has been in suspended status (at my request) for the last 3 mos. It is scheduled to be reactivated in 3 days, however I’d like to just remove the line from my account entirely. When I try to do this online, the only option I have is to reconnect. I don’t see anywhere I can cancel.…
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Change plan without consent.
I went into the Verizon Sore in Foley, Alabama for a new SIM card for my IPad. The sales representative changed my plan that I have have for 4 years without my consent. I would like for her to lose her Job. It was not done by accident. I worked at a Verizon corporate location. It’s too late to call 611. I plan on it first…
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chat session
I've tried chat sessions 4 times in the last 4 weeks. Always end up being cut off and logged off my Verizon login after being in the chat session for 15-20 minutes. Most of the time is just waiting for a response because the rep is obviously chatting with other customers at the same time. I've even gotten replies that were…
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Store in Upland, CA
# 221 Upland ,california 91786. terrible customer service. when i finish paying off my phone i will be taking my 3 phones, 2 watches, tablet and gismo to another supplier such as att or t mobile.
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Text log history
I am trying to view the text logs on my account from the last billing cycle. I cannot see the text logs from this bill. I only need to see the texts messages I have sent. Please help! Christina
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Verizon fios set up
I wanted to set up my fios home internet account, but I cannot login into My Verizon because it asks me a secret question I do not remember setting. I am currently locked out of logging in, and would appreciate help in resetting my password and secret question, and setting up my new fios home internet service.
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Mobile+Home Discount
I recently moved my 5 lines and home internet to Verizon. The person helping me with the sales committed that they would apply $10/line but after the purchase they are bouncing me between Fios and Mobile support. Sometime they have gone to a extent that they block my messages. Is there a way to escalate this matter to…
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Verizon store signs
During a promotion 7/4/22 I bought an I phone and Apple Watch and my wife got @ New Samsung phone. We both got trade in and her phone was free $800. My watch was discounted $350 and the phone was $700+-. I told them I wanted to pay in full and nit have a monthly charge. . I paid $1250. I have been charged $22 a month for…
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VZ Refund Card
I have a VZ refund card issued by NorthLane but I was never able to access the balance. Can you assist me?
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Network locked after successful transfer
earlier today I completed a port out from my Verizon phone to mint mobile carrier. My number successfully transferred and I restarted my phone multiple times yet my phone keeps saying network blocked. So my mint sim card isn't working on it. I tried to login to my Verizon account to see wthe problem but I got the message…
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Customer service
I’d take a little bit slower mobile service with great customer care any day. Going back to AT&T
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HOW DO I GET A SUPERVISOR
I WANT A SUPERVISOR TO CONTACT ME!!!! I DO NOT WANT TO BE BOUNCED AROUND ANY MORE!!! I'VE BEEN ON TO THREE STORES, CALLED TWICE - ONCE FOR TWO HOURS AND ANOTHER FOR 45 MINUTES AND WAS DISCONNECTED TWICE. I AM TRYING TO TRANSFER MY PHONE TO MY ACCOUNT, BUT INSTEAD, THEY TRANSFERRED ALL OF MY FATHER'S PHONE LINES TO MY…
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Phishing?
Is this email address legit? [email address removed per the Verizon Terms of Service]
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Return Equipment NOT Sending Return Box/Label
So I moved in April and did the right thing and informed Verizon that their Verizon 5G Home Internet would not be working at my address. The first rep, canceled and said she mailed the return box to the old address that was never received. I called a second time and requested another return box.... AGAIN this person sent…
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Account
It will not let me make an account cause the cashier set it up and I don't know the information.
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Unable to reset password
I am unable to reset my password on my account, I put in the pin and get the app notification on my phone to validate it's me, but the app takes me to a "content is not available" error. I also tried it on desktop and get this error when clicking on "reset password" If someone from Verizon could help reset my password for…
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xbox gift card
Today is the day I could redeem the Xbox gift card offer of $50 for ordering Fios 1 gig, it disappeared from pending and didn’t show up in ready.
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Phone activation and transfer
I purchased a new iPhone through Verizon and have been trying to transfer my fiancé’s number from her parent's account to this new phone for weeks. After daily calls to Verizon support, and multiple visits to different Verizon stores we are precisely nowhere. Yes, we watched the transfer account responsibility video in the…
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Order cancelled but Verizon refuse refund
I placed an order for a phone in November 2023 and prepaid nearly $400 for the taxes. However, Verizon shipped to the wrong address. I canceled the order, but the refund for the taxes never came through. No matter how many times I contact customer service, I get the same response - they say they can't do anything and I…
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Unlink Old HOME/Fios Account from MOBILE/Wireless Account
I have wasted COUNTLESS hours being transferred back and forth between wireless and Fios customer service trying to resolve this issue. Yet, it still persist after more than 2 years. I need to unlink an old Fios account from my current mobile account. There is no option to do this online, even though the old Fios account…
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Upgrade Choices
Hello, I am looking to see what options I can get for upgrades. I have a bit of an issue because when we got our current phones they were under a promotional event where eligible devices were $800 in trade in credit. So we upgraded our phone plan, and to 2 s23's. An traded in our S21's. The issue is the agent in store lied…