Other Account Discussions
Do not buy from Verizon
I was ripped off Verizon. I turned in four phones and they received them all. But still charged me double. I have confirmation that the warehouse received them by Verizon themself and they did nothing. Not I have a $516 phone bill and they say I better pay or they will report me to my credit agency. No managers work on The…
Terrible Customer Service/Liars
* I am writing to formally lodge a complaint regarding the highly unsatisfactory experience I have had with Verizon’s services and customer support. My interactions with your company have been fraught with deceptive sales practices, unfulfilled promises, and repeated failures in customer service, which have caused me…
Escalated technical support experience
Called in for help with phone. Spoke to Jay or James July 17,2024 at 6:55 pm and can’t believe how rude he was. Asked to speak to a manager and he said no I cannot transfer you. Then he goes on to say wait I will be notating your account that you the client was not helpful. He then said I agree I do not want to speak to…
Complete Disconnection No Warning
I transferred my service from one carrier to Verizon one - two weeks ago, ported over a number I've had for about 20 years. Today me services were suspended and the email says my services were cancelled at my request and the mobile was suspended due to a "device payment buyout sitting " and the promotion I can in on was…
Suspending the device for the vacation, but the page won't let me
Hello, I am on vacation in Korea for 3 months starting from June 15 until September 18. I realized I forgot to suspend my services for the vacation, so I am trying to suspend my service while I am in Korea, but both the verizon app and verizon website won't let me suspend my device. On the app, it keeps telling me 'We…
Verizon Forward
Please explain what is going on.
How do I obtain the email for the Executive Offices
I have an issue that I've dealt with for months and I'm tired of the calls and the visits that only wind up being more and more confusing. Once before in my many years with Verizon I was in this position and only a registered letter to the CEO got it resolved. I don't want to bother with that again if I can avoid it, so…
Device unlock
Verizon is still refusing to unlock a device that I had on my account for the required 60 days. I paid bill on time, had the device activated on account for 60 days, used the device and still being denied. I keep calling the fraud department and they keep denying my appeal. Not sure what else to do. *I planned on using…
i combined my account's and i'm getting over chraged for no reason.
i had 2 different account's with my 5G internet and phone bill with the same email. i told verzion i wanted to get keep the old account not the new one. i had two account names ***** and ***** i wanted them to get rid of the ***** which was the mobile account. also ***** was my 5G internet account i wanted both my phone…
Account
What is the best way to monitor other lines on my account without the persons who are using the lines knowing about it
Home 5g ACCOUNT LOCKED for over a week
Not able to login my account from website or app over 10 days. when i login it says reset password and then information will be sent to your billing address. spent hours chatting and talking to customer service to no avail, they all did the two same procedures, had me speak to someone else or unregister and register…
Feedback for Customer Service Rep
07/11/2024 I would like to give a huge shout out to Damian D. who helped me on the phone today! The best customer service representative I have ever had the pleasure of working with! He helped me sort through mistakes made in February at 3 different stores in Wisconsin, where my daughter lives. (I Iive in another state. )…
Denied an account
Has anyone else been accused of fraud by Verizon and denied an account as a result. They refuse to give any evidence or even discuss the issue. How can a major communications company get away with this?
Bill pay
Is the app having issues this weekend? It won’t allow me to pay my bill. It just spins and spins and never redirects to the payment page.
Review of Verizon at 6007 Pleasant Colony Ct, Crestwood, KY
**Review of Verizon at 6007 Pleasant Colony Ct, Crestwood, KY:** My experience with Verizon at the Crestwood location has been nothing short of frustrating and disappointing. As a business owner trying to set up a business account, I expected professionalism and efficiency, but instead encountered a series of mishaps and…
Cart
I can not process an order on my app or online. Every time I try it says I am viewing 2 carts, but I am not. The top of my screen says cart locked. Why is this continuous loop happening?
Formal complaint escalation
I am seeking the address or other contact information for formal complaint escalation. I reviewed previous discussions containing the words "formal complaint," but have been unable to discover the best way to present my situation for resolution. Please direct me to the best place to file this complaint for escalation. To…
Cell Signals
Are there any plans to place cell towers near the Bellmore-Merrick Central High School District ? The phone signals are very poor or non-existent for Verizon .
Verizon Sales
I was wondering if Verizon does door to door sales? I had someone come to my door today asking me if I’d be interested in signing up for Verizon. There were two other guys in the street.
URGENT Cant verify phone number
PLEASE REPLY, I have a payment due very soon. I am currently outside the US and cannot access my US phone number. I cannot sign-in because I am asked to enter a PIN sent to my phone. I cannot access other modes of contact because I need to sign-in. Please advise on how I can log-in.
Wireless Account Locked
My Verizon Wireless account is locked and I cannot access it to update my billing information or anything. I enter my login credentials and then it asks me to answer my security question, which I do, correctly, and it takes me to a screen saying my account is locked and gives me a number to call. The number, however, is of…
Forced plan change?
Has anyone else had their plan changed without requesting a change? We have been with Verizon since 2010. We have been on an older 8GB plan, with a couple added 2GB / month "for life" bonus promotions since 2016. Recently we requested a data boost to add an extra 1GB for the month. We did not receive the high speed data we…
How can I limit my child's phone to trusted contacts only with Verizon Smart Family
With the old kids plan, I could limit my child's phone to only receive calls and texts from trusted contacts. How can I set this up with the current Verizon Smart Family app? The phone is on Unlimited Welcome.
Costco Shop Card $100 from 12/29/2023 Phone Purchases
My husband and I are on my brother's Verizon account, and we each purchased new Samsung Galaxy s23+ phones at the Verizon kiosk at the Costco store on 2450 E. Beardsley Rd, Phoenix, AZ, 85050-1300, on 12/29/2023 while we were visiting family for Christmas. We have had our phones for over 23 weeks now, but have not seen our…
Account hacked
So how easy? And what does berizon do about it?
Verizon salesperson and manager
Verizon on route 66 1030 am 5/30/2024 Worker salesperson was rude and yelled, didn't want to help and did not want to show me any phones just wanted to portray with a attitude asking what phone do you want. As a customer this should be presented with gradutitde. With her attitude still think she is superior in the…
Supervisor call recorded
I have been on hold for 10minutes after talking to a rep saying I’m recording the call and wanting a supervisor because you guys took away a $60 credit to my account and want to know why the wait time is this long and I will keep recording all my calls and so should everyone who calls support because Verizon reps lie…
Login issues
Why is it so difficult to login. “ we do not recognize your information. I think your engineers are incompetent and the csrs as well. What an epic failure of website, customer service and staff. Verizon and usaa are two companies that should be awarded the how to run off customers by being incompetent award
Kudos to Hector (ORTIHE3)
We have been regretting our switch from AT&T to Verizon in 2022 on BlackFriday at Stone Hills Shopping Center in Pflugerville TX. (DO NOT SIGN ANY CONTRACT WITH THEM!!! NONE of the promotion that they promised was applied and they won’t fix it!)Ever since then, we have had issues with bills. Store never gave us black…
Image Coming Soon...
I've had the picture of this in my account under my phone's description for as long as I've been a Verizon customer. Is this because my phone is (former) carrier unlocked and not purchased through Verizon? Does this happen for people who bought a Verizon phone through some other source too? It's been there for so long,…