Account Activation (Archive)
NEVER received the credits & GC promised!
We signed up almost 2 weeks ago. We were PROMISED a $200 amazon gc for signing up for home internet that was supposed to be $40 per month because it was 50% with our home & phone plan. Just like ALL the other posts-you follow the redemption instructions-but there is NO reward anywhere on the account where list it should…
Verizon Unable to Verify my Identity
I have been stuck in a nightmare with Verizon. I recently had fraudulent activity on my account. Someone created a user and tried to steal our upgrades. I only found out because our service was turned off and we were locked out of our account. I spent hours on the phone trying to reverse everything and get everything back…
Can't enter my account number when adding an account
I recently bought a phone, in preparation to start a plan with verizon, and now I need to make a payment for it. I just got my bill in the mail, and it has an account number on it. When I sign into the verizon website, it tells me I'm signed in as a guest and that I need to add an account to complete my profile. But the…
Cancel Verizon Mobile Protect!
I never asked for this coverage, but it looks like the Verizon store rep added it when I bought my new phone. I do not want this coverage, I do not want this coverage, I do not want this coverage. Please cancel Verizon Mobile Protect immediately and make sure I am not charged for it. Thank you
Ver Internet Gateway Installation
Can I install my new Verizon Internet Gateway while I still have my old Xfinity cable and internet services running?
Phone number transfer error
Purchased a new iPhone 15 plus directly online from Verizon for my wife and it says that it is unable to transfer her number to the new device. Trying to transfer from an iPhone 12. I also tried using the IMEI activation through the app and it did not work.
Unable to activate Hulu
Trying to activate my Hulu account I get the error message, "We could not complete your request right now. Please try again later.". I spoke with Verizon, Hulu, and Disney and they are all pointing the finger at each other. Apparently the Hulu account is tied to an email address that does not belong to me, and Hulu is…
Unable to activate netflix/starz +play
Purchase +play Starz + Netlfix on us bundle but was never able to activate the Netflix subscription. It says activation is pending but on the next screen the Netflix tile is not a clickable link/button.
Can't activate iPhone
Had to exchange for a new iPhone the exchange should be free or only like $10 instead of the normal $50 exchange fee. Nothing we did would get the iPhone to activate and every tech support person we spoke to would say “hmmmm wow I’ve never seen this before” kept getting an error that said “no inventory” or “iPhone is…
Porting Issues - Previous carrier accounts closed before even starting activation on Verizon plan
I signed up for the Verizon Unlimited Welcome plan with porting four lines of which three were from visible and one from boost. The new handsets were delivered and we decided to activate them over the weekend when all would be home. The iPhones were unopened and suddenly two of our visible lines were terminated without…
Sorry we are not able to process your request at this time.
I am unable to log into my account whenever I try to log in or reset my password I only see the error: " "Sorry we are not able to process your request at this time." I need to make some changes to my account and this is causing me a headache.
Verizon account
I'm going to be working in the US for the next year and a half I'm from Canada I would like to get a Verizon account while I'm here and I'd like to know what I need to do to do that and if I do get an account and I go up to Canada to visit my family on a vacation or a holiday with my phone still work
I’m unable to connect my service to my account
unbelievable customer service issues
I have been a verizon customer for a few years. A couple of months ago we went into the store to add a line for my niece and to transfer my girlfriend's phone number to my account from ATT. So ATT gave us the run around about the porting and said they had to wait until the end of the billing cycle. Saturday 11/4, the…
Disney Bundle Email ID Validation Error
I have subscribed to the Disney Bundle perk. I am attempting to setup/register my perk and am prompted with: Email ID validation Enter the email address you'd like to use for your Disney Bundle subscription. If you have an existing subscription, please use the same email address. When I enter my email and click the…
Unable to activate Hulu
I have the Disney bundle and am unable to activate Hulu. I'm receiving the following error like many others We could not complete your request right now. Please try again later. Go back to Disney+ and try again. I've contacted both Hulu and Disney+ support, but neither have been able to assist stating it's a known issue on…
How do I file a formal complaint?
I have spoken with 9 people for over 9 hours and still cannot get my new iPhone 15 activated. Each time I talk to a new person, even when my call was transferred, I have had to start over wi the their troubleshooting steps. I have been told twice they needed to call me back, and I have yet to receive a call back. I need…
Verizon blacklisted my phone but I have AT&T
I got a free phone replacement from Apple on 7/15. The IMEI was instantly linked and activated to AT&T and only AT&T. somehow on 9/28, Verizon reported my imei as "Fraudulently obtained", Despite it never being linked to a Verizon account. I will get this resolved even if I need to email all the executives and FCC in order…
Disney Bundle
Enrolled in Disney Bundle and still being asked to subscribe when signing into Disney+.
Activate my new phone
I need help activating my new iPhone 14 Plus, I don’t have WiFi and I’m keeping my same phone number but I can’t get it to activate and my first bill is due with Verizon and I can’t even access it.
Account number
How do I find my account number so I can activate my phone now
iPhone 15 Nightmare
Got the iphone 15 yesterday and was able to activate one of my 2 lines. My iphone 14 has eSim and physical sim to make both lines work. The 15 only has eSim cards now. I tried doing this online at Verizon and even though they say you can, it never seems to work. Call Verizon, wait to speak to someone, which is always a…
Locked account
I just got my phone a few days ago and every time I tried to set up the account, it said “information entered does not match our files” but I’ve also put the same information in other instances and it says account locked please help, I just switched to Verizon and was hoping for a better experience.
Porting a number to Verizon
I was trying to bring in my daughter’s line from consumer cellular to be ported over and what happened is that it got ported to the wrong phone which replaced my husband’s phone and his number got deactivated and overridden with the number we are are port over. We cannot access the account even because my husband was the…
Can't Activate paramount/nextflix bundle.
Help. It had been over a month and I still can't activate the bundle. I have had multiple tickets open with customer service and nothing. They just keep telling me to wait. Very frustrating with the lack of knowledge when it comes to this bundle. Why would verizon offer this if they knew there was going to be problems.
apps
if disney is part of my plan , then why am I paying extra for it every month. if i want to cancel it I am not able too, there ia no option.
+play not working
I am trying to add netflix to +play but the website isn't working. I have tried on 3 different browsers on my computer and 2 on my phone, all of them have the same error: Unable to load your subscriptions. We are currently unable to get the list of your subscriptions. Please retry. It does this no matter what link I click…
Porting Number to Verzion From Simple Mobile
I been having issues porting my number to Verizon From Simple Mobile, its been a week now. Have Prepaid service. I was told it would take 2-4 Days Last Monday, This week, contacted support on Thursday and was told it Will Take another 72 Hours or 3 Day's. What's my best solution to this problem, Thanks. Nick
Hulu add on
I have the Disney/Hulu bundle through Verizon. Am I able to add on a service like Starz? I am having trouble doing so.
Porting in over temporary number.
I got the free phones promotion, and I'm wondering if I port over the temporary number, will I be able to keep the promotion? The telesales agent gave me a temp number because my port was stuck in another order. And will I still be able to get the $200 port in promo? I'm worried I might not be able to get it since I didn't…