Account Activation
Activate Disney+ account on fire-stick
What is the account information for my Disney+ bundle so that I can log into my firestick to watch Disney+?
Nfl+
Nfl+ purchased , not work, how to start nfl say u dont have it but its active on my account, verizon people have no clue whats nfl+
Port Verizon landline to Verizon Wireless
Hello, We have a Verizon landline on very, very old copper. Verizon has informed us they will not be replacing the old copper lines, which break just about every time there's a storm. The sound quality is never good, and gets worse when it rains. Verizon is also not going to run Fios or DSL or anything from this century…
Account Locked and Unable to Fix
When I try to log into my Verizon account I'm told that it was locked and to call a phone number. When I call the phone number a robot sends me a text message and then hangs up on me. The text message tells me I need to log into my Verizon account to get help. Resetting my password won't work because Verizon won't…
Verizon Pre-Paid Device
I need some help here. I purchased a TCL 30v 5G prepaid kit from Walmart.com in October. Attempted to activate it this week. Provided the IMEI over the phone, SIM card was shipped because rep couldn't redirect for SIM Pickup in Corporate store. Be mindful, I have purchased the same exact kit and phone before and it has…
Verizon support
I've been a loyal Verizon customer for probably 20 years now. I think that may be getting ready to change. I am entirely disgusted with the fact that when you are online with customer service and you turn down the "offer" to add Verizon support for all your home devices, they either disconnect you or transfer you to a…
Stuck in SOS mode
I finished porting 4 phone numbers to Verizon, but they are stuck in SOS mode. Two of the have physical SIM cards, while the other two were purchased from Verizon. I’ve spoken with four different reps. They all offered different solutions, but no one was able to solve it. If the problem persists, I will probably just…
Cannot log in to My Verizon
@vzw_customer_support Whenever I try to log in to my account, the page shows me that the information I entered does not match Verizon's records. I also tried to reset my password, however I get the message that my request cannot be processed at this time. I have been staying overseas and canceled my autopay since I would…
Issues Porting In
I ported 3 numbers from Metro PCS on Tuesday, 7/16/24, We had problems porting 2 of the 3 numbers but a Verizon customer service rep helped us to resolve the issue that same night. Or so I thought. Those 2 numbers still have not finished porting in as of 7/27/24. My brothers are still unable to receive a phone call or SMS…
Cannot Activate Netflix on +Play since December 29
I purchased the Netflix Premium for a year plus Paramount/Showtime on Dec 29. Paramount is active, no issues. Netflix has always been stuck in activation pending status. The Activate buttons don't do anything when I click on them on the +Play site. I have an open ticket, it has been escalated 6 times, and each time no one…
ATT to Verizon
The company i work for just switched from ATT to Verizon. I went through all the steps and i am getting this error message: Your Sim is not supported. This phone number can't be transferred because the number is not allowed by your carrier. Contact your carrier to unlock this device. I was told we would be able to keep our…
Acct Provisioned Wrong or Something
I'm a new Verizon customer and am hoping to find some help resolving ongoing issues with my new service. I recently purchased the iPhone 15 Pro Max directly from Verizon, but my experience has been frustrating so far. Right from the start, during the initial activation call, I was repeatedly told my device was SIM locked…
Acct Provisioned Wrong or Something
Hi Verizon Community, I'm a new Verizon customer and am hoping to find some help resolving ongoing issues with my new service. I recently purchased the iPhone 15 Pro Max directly from Verizon, but my experience has been frustrating so far. Right from the start, during the initial activation call, I was repeatedly told my…
Activating a New line
I ordered a new line of service on my account. It would be my 8th line with home internet. It had been the worst experience ever. I do not recommend this service to anyone.
Activation Fee Waive
I was told to just call and request to have my activation fee waived but then was told no. Literally just upgraded a phone and plan.
Linking Phone to Account
I recently had my number transferred over to me from my parents. Everything seems to have gone as it should with the transfer process. However, when attempting to link the phone number to my account, I keep getting the following error, "That mobile number is not eligible for linking."
Online agents quotes
I would like to know what others think when an agent quotes a price and it's documented, you work with her for over an hour asking her how she is getting that quote that low. She keeps asking you to finish the deal knowing that her quote doesn't match what she is quoting me. What do you think should happen? I finally said.…
New Iphone 15
I got my new Iphone 15 yesterday and it is in SOS mode. It says the esim is locked. I tried calling customer service but am unable to get in touch with anyone because it states my phone number (that was supposed to be carried over from previous carrier) is not in the verizon network and boots me off of the call. I am so…
Verizon store
I recently had my iPhone 15 Pro Max and another iPhone 13 Pro on my account serviced at an Apple Store. It was covered by Apple care. The Apple Store was great and repaired both phones while we waited. The Apple store could not reactivate the phone since it was a Verizon account. The Apple store told me that I would have…
Verizon Service Status
Hello, I am receiving this message when I put my Sim card in my device "Ask Verizon if this device can be Unlocked". I want to know my device status on Verizon.
Full Account Access
When I request TEMP PIN being sent to me by the phone, I am getting the following error: "We are unable to process your request. Please try again later." Tried to call support and no resolution. just kept telling me to clear the cache and use another browser. Nothing helps. What can I do to get the full access?
$200 gift card - Redeem?
I switched from AT&T and added 3 new lines. I have the promo code given to me and the website (yourdigitalrebatecenter.com) however it does not work. Promo Code with the Order/Purchase date can’t be found. Anyone get this to work and receive the card? Is there a different site to apply the code? Thank you.
I never received my 200 gift card
Cannot even set up app (online purchases)
Unable to transfer from business plan to personal plan
My father-in-law is closing his business and retiring. We are trying to move 3 lines off the business plan to my personal account in a new family plan. I have been on the phone 4 separate times with Verizon and no one seems to be able to help. I am guessing over 5 hours wasted now. We get to the point that I have an email…
Flagged as fraud can’t open phone line
HELP. I am a Verizon Fios customer and just tried to switch my phone service over to Verizon as well. I signed up online, picked my plan, placed an order for a new phone, PAID FOR THE ORDER, went to verify my identity via the link that was sent me but the link had expired so they had me call the fraud team. The fraud team…
Order Canceled
* Can someone please make sense of receiving a receipt (tad redundant) and after the purchase i should have not been able to purchase and paid... and go
Can't Purchase +Play Subscription
I added the +Play perk to my main wireless line on my account. When I go to +Play I get a notification that I have a $15 credit as expected. However, when I try to go purchase a Peacock subscription, I get redirected to an error page (see screenshot) that says: "Unable to load your subscriptions. We are currently unable to…
Abroad and need to reconnect account, cant access app or hotline
I am currently overseas and need to reconnect a recently suspended line in order to access texts and iMessage. However, because the line is suspended, I cannot get confirmation number texted to my phone when logging to My Verizon app. Online I similarly cannot login as it all asks confirmation via text. I have also…
We encountered an error while processing your request.
Getting the following error when trying to setup netflix and disney. We encountered an error while processing your request.
Problems getting new application approval
We applied for 4 phones to switch from Tmobile. Both my wife and myself were turned down (separately apped) for not being able to be verified. We talked to 5 reps and as we have lived in the same house 23 years and my credit is 835 and my wife's is 780. We sent them : Drivers license's front and back , Selfies, Car…