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Activation Fee Waive
I was told to just call and request to have my activation fee waived but then was told no. Literally just upgraded a phone and plan.
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Linking Phone to Account
I recently had my number transferred over to me from my parents. Everything seems to have gone as it should with the transfer process. However, when attempting to link the phone number to my account, I keep getting the following error, "That mobile number is not eligible for linking."
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Online agents quotes
I would like to know what others think when an agent quotes a price and it's documented, you work with her for over an hour asking her how she is getting that quote that low. She keeps asking you to finish the deal knowing that her quote doesn't match what she is quoting me. What do you think should happen? I finally said.…
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New Iphone 15
I got my new Iphone 15 yesterday and it is in SOS mode. It says the esim is locked. I tried calling customer service but am unable to get in touch with anyone because it states my phone number (that was supposed to be carried over from previous carrier) is not in the verizon network and boots me off of the call. I am so…
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Verizon store
I recently had my iPhone 15 Pro Max and another iPhone 13 Pro on my account serviced at an Apple Store. It was covered by Apple care. The Apple Store was great and repaired both phones while we waited. The Apple store could not reactivate the phone since it was a Verizon account. The Apple store told me that I would have…
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Verizon Service Status
Hello, I am receiving this message when I put my Sim card in my device "Ask Verizon if this device can be Unlocked". I want to know my device status on Verizon.
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Full Account Access
When I request TEMP PIN being sent to me by the phone, I am getting the following error: "We are unable to process your request. Please try again later." Tried to call support and no resolution. just kept telling me to clear the cache and use another browser. Nothing helps. What can I do to get the full access?
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$200 gift card - Redeem?
I switched from AT&T and added 3 new lines. I have the promo code given to me and the website (yourdigitalrebatecenter.com) however it does not work. Promo Code with the Order/Purchase date can’t be found. Anyone get this to work and receive the card? Is there a different site to apply the code? Thank you.
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I never received my 200 gift card
Cannot even set up app (online purchases)
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Unable to transfer from business plan to personal plan
My father-in-law is closing his business and retiring. We are trying to move 3 lines off the business plan to my personal account in a new family plan. I have been on the phone 4 separate times with Verizon and no one seems to be able to help. I am guessing over 5 hours wasted now. We get to the point that I have an email…
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Flagged as fraud can’t open phone line
HELP. I am a Verizon Fios customer and just tried to switch my phone service over to Verizon as well. I signed up online, picked my plan, placed an order for a new phone, PAID FOR THE ORDER, went to verify my identity via the link that was sent me but the link had expired so they had me call the fraud team. The fraud team…
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Order Canceled
* Can someone please make sense of receiving a receipt (tad redundant) and after the purchase i should have not been able to purchase and paid... and go
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Can't Purchase +Play Subscription
I added the +Play perk to my main wireless line on my account. When I go to +Play I get a notification that I have a $15 credit as expected. However, when I try to go purchase a Peacock subscription, I get redirected to an error page (see screenshot) that says: "Unable to load your subscriptions. We are currently unable to…
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Abroad and need to reconnect account, cant access app or hotline
I am currently overseas and need to reconnect a recently suspended line in order to access texts and iMessage. However, because the line is suspended, I cannot get confirmation number texted to my phone when logging to My Verizon app. Online I similarly cannot login as it all asks confirmation via text. I have also…
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We encountered an error while processing your request.
Getting the following error when trying to setup netflix and disney. We encountered an error while processing your request.
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Problems getting new application approval
We applied for 4 phones to switch from Tmobile. Both my wife and myself were turned down (separately apped) for not being able to be verified. We talked to 5 reps and as we have lived in the same house 23 years and my credit is 835 and my wife's is 780. We sent them : Drivers license's front and back , Selfies, Car…
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Is Verizon intentionally declining new customers?
This is insane, I've been on the phone back and forth between 5+ different reps & supervisors, all requesting for me to keep resubmitting my ID to be verified for my order. I've submitted it 5+ times and still not working!!! This is the worst experience ever, and all I'm trying to do is purchase a phone & set up my service…
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Unable to access my Verizon account due to “all information doesn’t match record”
I am trying to sign in to My Verizon and I put in my correct User ID and phone number (neither of them work) with my correct password (which I know is correct because I wrote it down when opening an account and it has not worked since. I had contacted support about this issue a few months however it was never resolved).…
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Family plan issues
I am in a family plan with my friend’s family. However, yesterday, my friend went to the Verizon store to get a new phone for his son, and unfortunately, the Verizon agent activated the new phone with my number. They couldn’t fix it when we found out because the store was closed, but they’ll go today. My question is, will…
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Wireless Number Can't Link to Account
I have had issues beyond issues since switching over the weekend. The latest is I can't get my phone number to link to the verizon app so I can't set up autopay, see my account docs or anything. And online chat just loops. Does anyone know how to fix this?
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recent order cancelled due to wrong identity info
i recently tried to open an account and got sent a email saying it needed more info for my order so i sent all of what was asked. About an hour after that email i get another saying my info could not be verified and they cancelled my order. i then called the fraud department who where extremely rude and ran me through…
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Reactivate Suspended Line
I suspended my service for a military deployment and need to reactivate it. I can't log into MyVerizon to do this, because it requires entering a code sent via text message, which I can't receive...because the line is suspended. Can someone help me reactivate the suspended line?
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Trying to Reactivate Account
I suspended my service temporarily due to a military deployment. I'm' ready to reactivate the service, but I can't log into MyVerizon because it requires verification with a code sent via text message, which I can't receive because the phone line is suspended. Verizon support responded to my last message by sending me a…
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Verify address
Hey, I’m trying to upload documents to verify my address but I don’t have a utility bill for mortgage statement in my name. Is there any other document I can upload instead ?
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Mobile account
How do I find my mobile account on my Verizon
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Can't see my mobile account on my Fios
How do I see my mobile account?
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Unable to see or link phone lines to account
A couple weeks ago, I experienced issues logging into my account. When I tried to reset my password, the MFA prompt was sent to my daughter's watch, not my phone. I tried that twice and ended up locking the account for 24 hours. I called Support and they advised me to go in to the Verizon corporate store. I went in and…
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Linking Services and Account...impossible
Three weeks ago, I called to set up a 5g Home Internet Account. That first day, they were unable to do it because I had put a freeze on my credit info due to identify theft that I was just notified about the day before. I called again the next day after my credit info was unfrozen. The lady I spoke to sold me extra…
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Pro On the Go is. No Go
Do not use the pro on the go options. In my case the pro on the go person never showed up on the time frame they said they were going to be here between 5-7pm, they actually never showed up. No number to call or reach out to just a link to track it. Try tracking it on the website and on Verizon's website it says "pending…
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Identity Verification
Couple weeks ago, applied for services. Got to the identity verification part. Identity verification was not processed. Fraud department stated I gave incorrect information and could not get service EVER! Still upset. I had initially cancelled service with US Cellular to switch to Verizon. Couldn't get my old number back…