Account Activation
Activating An Old Phone Without Another Phone Number?
Hello, I received a new phone today. I went through the steps in activating it and transferring my phone number to it. When I finished transferring from an old phone to a new phone, I did a factory reset on the old phone to clear off my data and use it in a clean state. However, I didn't realize that I need to activate the…
help
I need to the information to activate my cellular data or get the information for it i don’t know how to find it
Deleted eSIM
Accidentally deleted my eSIM while setting up a new iPhone purchased from Verizon. it now says "The device is locked and will not work on the Verizon network."
Financial Services
I have been a Verizon wireless customer for 17 years. I have recently had an issue with my bank account and had to get a new card/account number. This also affected my direct deposit for work. Overall, needed more time to pay. I was connected to financial services and the women advised me to make a partial payment, which I…
I still can’t register my phone.
I’ve had this phone for about a month and each time I register it I have to start all over. It doesn’t save anything. It’s very aggravating to have a phone and you can’t even use it. It
"Is it really a favor?!"
I went into a Verizon location in reference to trade in my phone due to their recent advertising "trade in and or "up grade any phone!" I was convinced that setting up my own line and account under a new # Would be beneficial for me so I said "oka. Sounds good!" The Rep. Wrapped up the phone and the tablet said oka you're…
Account Access Issue
Hello, I recently transferred my number over from tmobile to verizon. The transfer was successful and I have service on verizon, but I cannot fully access my account. Whenever I log into my account I get this screen below and I cannot access anything else. I can't go into account overview, billpay, etc. I do not think my…
Failed Identity Verification
I'm a win-back client hoping to come back to Verizon after not enjoying my current service provider. I decided to take advantage of a promo code and the current promotions, check out online, and am excited to get started. I get a fraud alert email asking me to upload ID and proof of address, which I do (passport and…
Upload Proof of Residency
Hey everyone, like a lot of others I'm having trouble uploading the Proof of Residency. I've clicked everything in the app and in my account and there is no place to upload any document. Also, are there any corporate stores I can visit to just resolve this? I am moving TOMORROW, and I still can't have my service set up.…
Activate mobile number
Need to activate my account for new customers. Can someone please help me with this. Thank you
Link to transfer my CURRENT number from another carrier to Verizon expired, do not have Verizon Account number yet, account is locked as a "Guest".
New customer to Verizon. Two days ago, August 26th, I've decided to open a line/plan for myself with Verizon. My original line was a plan with my dad on Optimum, and I wanted to switch to a different carrier and have a plan for just myself. I selected the option to transfer my current number with Optimum TO Verizon. The…
Wesley Edelen IPhone 6sPud
My Email Is [email address removed per the Verizon Terms of Service]
Full access accounts
Hello All, My account still don’t have full access account. Can you help me? Thanks
Identiy Verification Issue
I'm an existing Verizon Fios Internet and Land-line customer of Verizon, I want to add on Verizon Mobile (post-paid) lines for the associated discounts. However, the process keeps getting stuck at Identity verification and I've spoken with multiple customer service reps and visited a Verizon store that then sent me a…
Migrating my family's mobile plan to Verizon
I decided to migrate my family's mobile plan from Mint to Verizon. The process should be simple, at least that's what I was told by the sellers. The Verizon representative configured the new plan, we got 2 new phones and my son was going to keep his phone, since he's in college and not available to do configurations. I…
No more shipping labels and return package when upgrading
What is Verizon? No longer provide shipping labels and return packaging when upgrading a phone. They make the customer have to print out their own label, find their own box or travel to you a Verizon store or UPS store an hour away.
Just transferred service to my own plan, device and plan not showing on myVerizon profile.
Hi I just recently transferred service from one account to another and im unable to see or register my device on myVerizon. I would like to be abke to set up Autopay but as I cant see the account number or anything I am unable to.
Verify ID
Verizon is a joke. How come my order was on hold, not able to verify, then verified, approved, shipped, then re-routed to be sent back during shipping? All the while *another separate* order placed the same day was approved, shipped, and delivered!! The "fraud department" staffed by foreigner people did not give a rat a**,…
Linking account info
Not being able to link your number to online account seems to be an ongoing problem. I cannot link my number to my account and trying to reach an actual LIVE CS Rep is impossible. And, if you do reach one, they do not understand what the situation is and talk to you in scripted circles, WITHOUT providing a resolution! I…
Customer Service
I have been a happy customer for a little over 2 years now, so I decided to add a new line to my account. I chose a new phone, and I made the order via phone call. They quickly helped and charged me about 100 dlls to start. I received an email right away to confirm my purchase, and I noticed that my address was missing…
can login but can't linked my service
New customer with 5g home internet service. Trying to setup online access, but getting message "Unable to link services" for almost a month now. Several customer service reps and even a supervisor tried to fix it, so far no solution. Can't link with device cell number or account number or order number. Each time ending up…
Unable to log into my Verizon account or register my device
I am a newer customer. I ordered a new phone & created an account. When I received my phone & transferred my number I tried to link it to the new account & register it. But it asks for my zip code, but rejects it everytime I enter it.
Verizon deleted my new service account
Sunday 9/29/24 purchased new iPhone 16 on new unlimited welcome plan with temporary number. Monday 9/30/24, national service outages, oh well not a huge deal for me. Tuesday 10/1/24, attempted to have old number from a different Verizon account transferred to previously mentioned new phone. During this process I was told…
Netflix activation on +play
I am having difficulty activating the Netflix portion of the Paramount plus/Netflix promo through Verizon + play. I subscribed December 18, 2023, and one month later still cannot activate Netflix. When I go to manage my account, Netflix says activation pending. I was charged $120.00 one month ago for the subscription, but…
Can't receive/send calls or texts - can imessage and facetime
I activated my iphone 16 pro last Wednesday and went through he** getting it activated - 5 hours of phone support from Verizon and one hour from Apple. Now my phone works, even though that was the worst experience ever, but on Friday I activate my wife's iphone 16 pro. The phone doesn't have calling or texting, only…
Verizon Chat not working
Chat icon just spins when I click on it. It's been this way for months. Why?
Request for Written Explanation
Verizon Wireless Customer Support Department, Subject: Request for Written Explanation Regarding Inability to Verify Identity Leading to Account Suspension and Service Termination Dear Verizon Wireless Customer Support, I hope this letter finds you well. I am writing to formally request a written explanation regarding the…
Unwilling to verify my identity
In trying to setup an account for my wife and daughter to move them over from T-Mobile I was asked to provide documentation to prove my identity. I provided everything that was asked for, (Copy of my DL, Utility Bill, picture of myself) After 24hrs my order remained on hold. In calling in to customer service I was routed…
Couldn’t validate my identity
I was coming to Verizon from AT&T and already ported over my number, had my credit run, purchased a phone for same day pickup and after the order was placed got an email saying they needed to verify my identity. I provided them all the documents they requested and still said they couldn’t verify my identity. So now I’m…
Device Not Eligible for authorization
I added a new line and I’m trying to change the phone number to a new one rather than the one Verizon assigned. When I go through the whole process, it saying that it can’t do it because I have no devices that are eligible to send an authorization code to. The lines are up and running for talk and text. I’ve received…