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Migrating my family's mobile plan to Verizon
I decided to migrate my family's mobile plan from Mint to Verizon. The process should be simple, at least that's what I was told by the sellers. The Verizon representative configured the new plan, we got 2 new phones and my son was going to keep his phone, since he's in college and not available to do configurations. I…
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No more shipping labels and return package when upgrading
What is Verizon? No longer provide shipping labels and return packaging when upgrading a phone. They make the customer have to print out their own label, find their own box or travel to you a Verizon store or UPS store an hour away.
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Just transferred service to my own plan, device and plan not showing on myVerizon profile.
Hi I just recently transferred service from one account to another and im unable to see or register my device on myVerizon. I would like to be abke to set up Autopay but as I cant see the account number or anything I am unable to.
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Verify ID
Verizon is a joke. How come my order was on hold, not able to verify, then verified, approved, shipped, then re-routed to be sent back during shipping? All the while *another separate* order placed the same day was approved, shipped, and delivered!! The "fraud department" staffed by foreigner people did not give a rat a**,…
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Linking account info
Not being able to link your number to online account seems to be an ongoing problem. I cannot link my number to my account and trying to reach an actual LIVE CS Rep is impossible. And, if you do reach one, they do not understand what the situation is and talk to you in scripted circles, WITHOUT providing a resolution! I…
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Customer Service
I have been a happy customer for a little over 2 years now, so I decided to add a new line to my account. I chose a new phone, and I made the order via phone call. They quickly helped and charged me about 100 dlls to start. I received an email right away to confirm my purchase, and I noticed that my address was missing…
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can login but can't linked my service
New customer with 5g home internet service. Trying to setup online access, but getting message "Unable to link services" for almost a month now. Several customer service reps and even a supervisor tried to fix it, so far no solution. Can't link with device cell number or account number or order number. Each time ending up…
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Unable to log into my Verizon account or register my device
I am a newer customer. I ordered a new phone & created an account. When I received my phone & transferred my number I tried to link it to the new account & register it. But it asks for my zip code, but rejects it everytime I enter it.
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Verizon deleted my new service account
Sunday 9/29/24 purchased new iPhone 16 on new unlimited welcome plan with temporary number. Monday 9/30/24, national service outages, oh well not a huge deal for me. Tuesday 10/1/24, attempted to have old number from a different Verizon account transferred to previously mentioned new phone. During this process I was told…
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Netflix activation on +play
I am having difficulty activating the Netflix portion of the Paramount plus/Netflix promo through Verizon + play. I subscribed December 18, 2023, and one month later still cannot activate Netflix. When I go to manage my account, Netflix says activation pending. I was charged $120.00 one month ago for the subscription, but…
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Can't receive/send calls or texts - can imessage and facetime
I activated my iphone 16 pro last Wednesday and went through he** getting it activated - 5 hours of phone support from Verizon and one hour from Apple. Now my phone works, even though that was the worst experience ever, but on Friday I activate my wife's iphone 16 pro. The phone doesn't have calling or texting, only…
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Verizon Chat not working
Chat icon just spins when I click on it. It's been this way for months. Why?
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Request for Written Explanation
Verizon Wireless Customer Support Department, Subject: Request for Written Explanation Regarding Inability to Verify Identity Leading to Account Suspension and Service Termination Dear Verizon Wireless Customer Support, I hope this letter finds you well. I am writing to formally request a written explanation regarding the…
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Unwilling to verify my identity
In trying to setup an account for my wife and daughter to move them over from T-Mobile I was asked to provide documentation to prove my identity. I provided everything that was asked for, (Copy of my DL, Utility Bill, picture of myself) After 24hrs my order remained on hold. In calling in to customer service I was routed…
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Couldn’t validate my identity
I was coming to Verizon from AT&T and already ported over my number, had my credit run, purchased a phone for same day pickup and after the order was placed got an email saying they needed to verify my identity. I provided them all the documents they requested and still said they couldn’t verify my identity. So now I’m…
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Device Not Eligible for authorization
I added a new line and I’m trying to change the phone number to a new one rather than the one Verizon assigned. When I go through the whole process, it saying that it can’t do it because I have no devices that are eligible to send an authorization code to. The lines are up and running for talk and text. I’ve received…
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My Verizon account is locked
When trying to access my account I see a splash screen saying the account is locked? I have changed the password 4 times and still see the " account locked msg" Please un lock this account so I can see my billing information
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No authorized devices
I just got a new plan and I’m trying to change my assigned number because the one assigned by Verizon is no good. But, it will not let me as it says no eligible devices to send authorization to. As they were new and my husband hadn’t set his up yet, I tried once his was activated with the same issue/error encountered. Went…
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Activating new phone
Hello, I currently have a moto g 7 phone and have purchased an unlocked Pixel 8 that I want to transfer my number to. My name is on the account as a manager but I am not the primary account holder and do not have the login info for the Verizon account, but I do know the security pin. Can I activate the new phone and…
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Cell service order appeared successful, but no confirmation emails or activation
Hello! I ordered activation for my existing iPhone and Apple Watch online. The website told me I was successful, thanked me for my order, and told me to expect a confirmation e-mail, then activation within 30 minutes. I received no activation and no e-mail. When I entered my e-mail to track my order and it promised to…
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customer service experience
Hello Verizon, I, unlike those on this forum who have all had such wonderful experiences, would like to make you aware of the most UNPLEASANT customer service event I have EVER experienced. I had a simple request that turned into a complete disaster and NOT ONE person I spoke with was competent enough or cared enough to…
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Verizon Could not verify my Identity
Hi, I have an excellent credit score (820+) and am an existing T-mobi e-customer. I was trying to bring in my three lines to Verizon. During the initial credit, there were no issues, and I could place an order. The next thing I received was an email asking for DL, facial reg, and address proof, which I did promptly. To my…
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Phone can't receive texts from same number
I recently switched providers and have transferred my old number to my current phone. However, when it comes to receiving texts and calls, my old phone has gotten the notifications, which is a problem because that phone is very broken and is the reason I switched. I activated my phone on Tuesday and saw that it could take…
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Unable to Verify my Identity!?
I was seeing about switching over to Verizon. I logged into my IDme account and saw how they were doing a promotion. Tired of my Serivce and payment, I figured hmm let’s see if it’s cheaper. So I open a chat on Verizon’s site. I spent allll afternoon about 5ish hours going through about 3-4 times getting all the way to the…
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Poor Customer Service
I have been trying to set-up a new account for the last four hours. It is blocked by a past due charge. Problem is: I do not have a Verizon account that I am aware of. No Account number, no phone=> no bill. Ten phone calls to have someone finally say I'll email you a police report to file. Four hours of my time; Four hours…
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Need access to my old phone number
I have an account that has not been used in 2 years (I was out of the country), and in order to sign back in I need to complete 2 factor authentication by using my old phone number. However, I no longer have access to my number. The number is owned by Verizon, and is not currently in use (I tried to contact the number…
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Change mobile number
So, I am trying to change my mobile number. Once I find the process on the My Verizon app. I walk through the steps, everything is going well until the final step where I should get a confirmation code, I am told that there is no eligible device to send the confirmation code to. Is this because my phone is the only one on…
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Unable to verify identity even though I'm already a Verizon Fios customer?
I find this really ridiculous that last year and this year I've tried to purchase a mobile plan through Verizon for the new iPhone and both years they've shut me out a few days after the order saying they're unable to verify my identity and they can't provide any more information about the discrepancies. They won't give me…
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about zip code
Why is it that I can log into my home verizon network page, but when I switch to my cellular wireless page, it prompts me that the zipcode is incorrect and doesn't match the record? I need to see my cell phone bill, please help!
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Paramount+ with SHOWTIME & Netflix BOGO activation not working 12/16/2023
Paramount+ with SHOWTIME & Netflix BOGO not activating. No where on the site did it say I need to be a brand new subscriber to both streaming services, but that I could link both of my accounts....just follow the action instructions. Welp...did that, 24 hrs later, activation still pending. I call customer service and they…