-
SIM card for iPhone SE 2nd gen
How do you get a new SIM card for a iPhone SE that doesn’t have a SIM card?
-
Trade in for a lot less than offered
I was offered 700 usd trade in. Now I see it was adjusted to a little more than 200 usd. My iPhone was in perfect condition and I don’t get an explanation why the credit I was offered is not being given to me.
-
International Travel
I plan to travel to Asia can I add a local esim to my iphone while in Asia.
-
eSIM activation problem
Hi, I have just received my Verizon device iPhone 15 yesterday and I am facing issue with the activation of my eSIM
-
FedEx Package Never Delivered
Hi. I placed an order on 7/3 for an iPhone that was set to deliver firstly on 7/6 and then on 7/7. Fedex says it was delivered on 7/7 but I have not received the package. I will not communicate back and forth between FedEx and Verizon. This is a Verizon issue and Verizon needs to give me a new phone immediately that I can…
-
New Verizon Second Line Suggestions
I think the new 2nd phone line service from Verizon should offer service on Apple iPhone to allow for the second line to ring while the Do Not Disturb option if selected to be able to actively monitor VIP calls and answer at all times while still being able to silence the primary number for phone screening, etc. That means…
-
Trade in device lost by UPS
I dropped my trade-in device at 10/4, but no update until now (11/22) on delivery status. UPS office lost my device. However verizon representative cannot resolve this issue, and they said I need to contact UPS direct. However the tracking generated by Verizon, and I cannot file a claim, and nothing to do.
-
Limited Cell Service at Home
I have no 5G service at home. I have 2 bars at most (no 5G or LTE). Lately I have had dropped or failed calls. Our map does show that we should have 5G. I have had diagnostics completed on my phone and restarted my network. Nobody could find anything wrong at the Verizon desk. I need to use my phone for work. Is my only…
-
Customer service
I had the pleasure of getting a gentleman named Michael as my customer service representative and praised God I did. Michael gave me the best service and support ever for the four years I’ve been with Verizon. Of all the problems I had with Verizon in Mishawaka,IN on Grape Rd. with a representative named Karen, I were…
-
FedEx package delivered wrong address
My order was delivered and signed for but not by the person who ordered it because it’s not here and we never saw the delivery person or package.
-
eSIM Activation issue
Why when I tried the option of activating a different phone device on my account as it did not work out on my end as I am now without phone service on my end, when I try to do the online authorization code, won't come through since no service is on the phone anymore. Saying SOS only, Emergency Calls only, no way to get an…
-
iPhone 14 Pro Max not working with LTE Network Extender
After many online searches and instructions my IPhone 14 Pro Max will not connect to our Verizon LTE Network Extender. I’ve followed all the intructions given 5 times with luck. My wife’s Samsung Galaxy connects with no problems at all. Please help??
-
Iphone 15 pro max sim carrier lock
Hi I'm wanting to unlock my iPhone 15 pro max that was gifted to me so I can use any carrier it told me to contact the provider it was bought in California from a retail store I'm not residing within the United States currently so I can't go to Verizon store so I have to contact via email/website since I have no service &…
-
How to get an esim for an iphone se 3rd gen
We are trying to upgrade from an apple se 1st gen to an apple se 3rd gen. We tried to auto esim process but the source phone is on 15.8 Release 16 is required to support auto esim generatoin. We will have to get an esim from Verizon. How do we do that?
-
Activating a new phone at the Apple Store (Not the account owner)
I tried to trade in my existing phone at the Apple Store and activate a new one, but I couldn’t complete the activation during the process. Even though I visited the store with the account owner, there was no way to resolve the issue and proceed with the exchange. I’m planning to visit Verizon soon to figure this out. It…
-
Customer service
I was having troubles with my bills and promos and I called Verizon and was put on the phone with Alaina. She was a very nice and understanding person!! She helped me get my bill fixed and was able to get all my promos back up and fixed again, she did a fabulous job and I really think she needs to be noticed by her…
-
Request to unlock iPhone 14 pro. ***** was raised. Nothing has been done yet
Request to unlock iPhone 14 pro. ***** was raised. Nothing has been done yet. I bought this phone in Oct 2022. Its been 2 years and still it is not unlocked. It was supposed to be unlocked in 2 months after purchase
-
Early Termination
Hi, I am planning to buy an iPhone which is Verizon locked. After 1 or 2 months, if I want to unlock the phone and close my Verizon account, what would be the process & charges?
-
Verizon saying they haven’t received phone
* I sent my broken phone back via Fed Ex with their included box and return tag - store back in October after I received my new phone that I got under warranty. I just received email saying they never received phone. What can I do?
-
Customer Service
I have been a Verizon customer for 27 years. I attempted to upgrade my plan to an unlimited plan online and it was unsuccessful. I visited a Verizon store and they discovered an issue with my plan that was preventing the upgrade. A ticket was submitted on October 25 to resolve the issue. To date it is still has not been…
-
Customer Service
Customer Service is horrible! On October 11th I placed an order for an iPad on line with in store pick up. After the order was confirmed, I was notified the item was out of stock. A rep offered to overnight it to me. When she said I would be charged for shipping, I cancelled the order. Six weeks later, nine different reps…
-
Phone upgrade
I literally just placed an order on Friday to upgrade my phone, never got my phone and it’s been taking them forever to just cancel the order for me to just go and pick up in the store. After being a customer for so long and just getting the run around cause I have to keep waiting 42 hours for them to locate and cancel the…
-
Returning equipment after cancelling
20 year customer and had to cancel my service due to Verizon not having adequate service at my home. I worked with Verizon for well over a year and a half, they tried allowing me to roam and that worked until the phone would update. The last time, the customer service reps were not able to log me in to roam. I gave up and…
-
Unlock the mobile phone operat
It has been more than half a year since I bought my mobile phone, and it has not provided me with unlocking service so far. Why didn't Verizon's official website provide me with unlocking, and didn't explain the situation to me? It also asked me to find a store or a third party to unlock it. I found an unlocking platform…
-
New Phone Stolen Prior to Delivery
Today, UPS delivered the package my new iPhone 14 Pro was supposed to be in, but it had been opened and resealed and the box was empty! Either my husband or I were at home waiting for the delivery all day so one of us could sign for the package, but the UPS guy tossed it on the porch without even knocking. I received a…
-
Happy
Hello everyone I’m new verizon customer so awesome be here you guys good Day everyone "> ">️
-
Point of sale equip chrg/crdt
I bought the iPhone 16 about 2 months ago. My bill for next month is about $200 higher than last month. There is a $178 charge under One-time charges & credits called Point of sale equip chrg/crdt. What is this?
-
Ipnone 16 plus delayed shipping
I ordered my iphone 16 on Friday morning and paid extra for it to be delivered Saturday but its delayed shipping and i dont understand why?🤦🏽
-
Worst customer service
I came to Verizon store after a long frustrated call with customer care, I had to wait 1hour 30 mins to meet sales person. Only one sales person in the store and customers waiting. We can’t get on time even we have an appointment. Verizon team have to train their employees to solve customer issues. I am Verizon customer…
-
Help Me
09 21 I inquired about service for Verizon wireless. I wanted one iPhone 16 Pro Max 258 GB and 116+ paint 128 after multiple failed attempts I contacted Verizon wireless via phone and attempted to place an order online. Wasn’t able to finally place an order until 09 27 order number 11067912 not only were they two iPhone 16…