Apple
Order Number *****
Hi, I ordered 4 iphones on November 14th and did not receive anything, not even an order number so I called back on November 22nd and received an order number but no iphones. I paid the fee for the four phones. I need to know the status of the four phones that I ordered. My email is [email address removed per the Verizon…
Hotspot
How do I enable my hotspot on my iPhone 15 it just keeps sending me to the website
Why has Verizon decided not to provide updated timelines for iPhone 16 shipping?
I hope all is well! I’m curious to understand the decision-making process behind not providing updates on shipping timelines for the iPhone 16. My shipping date has been October 11th for a long time. When I texted with customer support, they guaranteed a November delivery as the latest possible date, but that has now come…
Old account closed phone in collections
I had financial troubles medical related. My new 12 pro max account was put into collections and it seems I can not give the phone for someone to use on his Verizon account . Am I missing some options here? They don’t say weather since he is also Verizon that if he pars a certain amount they will do it . They just claim it…
US reseller flex policy
Hi, I just purchased a new sealed iphone 16 pro max on ebay, when i checked it's imei etc., it mentioned a "4000-US reseller flex policy/sim locked" Although the seller confirmed it's fully unlocked as the phone is still sealed and wasn't activated with any carrier still. If i purchased Verizon prepaid plan for a month or…
Cannot hear caller voice on Apple Watch(recently ported in)
Hi, I’ve activated cellular plan on my Apple Watch Ultra on Verizon. I ported in my number on Verizon 2 days ago. I’ve done hard restart both on my IPhone and Apple Watch. The issue still persists. Pls help
How to get the ipone 16 pro max to focus when scanning lottery bar codes
When trying to scan lottery tickets and digital coupons, my new iPhone 16 pro max will not focus. I have to hold the phone too far away to get it to focus but it's too far to scan. I have tried everything in my camera settings to get this to change, nothing works. Also, you cannot manually focus with two fingers when…
Equipment Purchase
I went thru the process of upgrading two iPhones and the Plan. The offer was for a trade-in so I was getting a trade-in value that made the cost of each phone 2.77/month. The final page was a breakdown of the amount due now, the first payment amount and the eventual monthly payment amount. There was a charge titled…
iPhone 15 pro max can’t receive images
I just got my new iPhone 15 pro max a week ago. I have been back to Verizon 3 times and went to the Apple Store in Greenville over the weekend to speak with someone at Apple about the issue I am having. I have went through every step there are from troubleshooting restarting phone restarting network u name it I have done…
Verizon took away my promotion
So I had a trade in deal where I could trade in the iPhone 13 from one of my lines and get $830 off an iPhone 16 pro. I took the offer of course, but Verizon canceled the order because of a backstitching order, whatever(I didn’t know at the time). So I call customer service to see what happened but there is a clear…
iPhone 15 pro max carrier lock for virizone
Hi I'm wanting to unlock my iPhone 15 pro max that was gifted to me so I can use any carrier it told me to contact the provider it was bought in new york from a retail store I'm not residing within the United States currently so I can't go to Verizon store so I have to contact via email/website since I have no service &…
Major Shipping Issue
Ordered my new phone (10th line with Verizon by the way) to give to my mother because her husband, my father, died and need her on my plan. Bought it 12/1 online with overnight delivery. Tomorrow is 12/5 and nobody on chat or in store can tell me why my order says shipped but UPS does not even have it yet. Going to see mom…
Billing issues
I’m being charged for a phone I never received. My phone bill went from 200 to 1000 because of a device I don’t have. This is so frustrating. Since I transferred to Verizon in Aug . I’m not paying for a phone I don’t have and I sure as heck ain’t paying 1000 bucks. When I have called over 50 times to get this same issue…
Trade in IMEI issues
My recent trade in of a S10 to a S24 went well until it was time to send the old phone back. It had been replaced and just as I was mailing it out, I noticed the IMEI on the paperwork was different than the phone. This was due to the phone being fixed by the Asurion Insurance. I called customer support on 11-15 and spoke…
Customer service Review
I was replied to very quickly and have received excellent responses and open communication on my issues with someone named Shine, with no way to review through messages I wanted to come here and let Verizon know they made my experience great I really appreciated it,
No shipping confirmation even after next day shipping: My items still have not shipped after talking with 5 customer service reps.
My family and I recently switched from ATT to Verizon on Saturday afternoon and availed of the trade in IPhone 16 pro max after one of our phones had a display issue. We ordered for next day shipping for Tuesday as it was the weekend and I have spoken to three people today about how we have NOT received shipping…
Replacement SIM with existing number on old since it was lost and got new phone
Hi, I have a question. So i recently got a new phone since my old one broke. My SIM card was lost and I cannot find it. I would like to add my old number on to my new iphone without getting a new number. Where and how do I get a SIM with the same number as my old phone? Or is there any other options?
When is my order will arrive
When my order will be delivered
SIM card for iPhone SE 2nd gen
How do you get a new SIM card for a iPhone SE that doesn’t have a SIM card?
Trade in for a lot less than offered
I was offered 700 usd trade in. Now I see it was adjusted to a little more than 200 usd. My iPhone was in perfect condition and I don’t get an explanation why the credit I was offered is not being given to me.
International Travel
I plan to travel to Asia can I add a local esim to my iphone while in Asia.
eSIM activation problem
Hi, I have just received my Verizon device iPhone 15 yesterday and I am facing issue with the activation of my eSIM
FedEx Package Never Delivered
Hi. I placed an order on 7/3 for an iPhone that was set to deliver firstly on 7/6 and then on 7/7. Fedex says it was delivered on 7/7 but I have not received the package. I will not communicate back and forth between FedEx and Verizon. This is a Verizon issue and Verizon needs to give me a new phone immediately that I can…
New Verizon Second Line Suggestions
I think the new 2nd phone line service from Verizon should offer service on Apple iPhone to allow for the second line to ring while the Do Not Disturb option if selected to be able to actively monitor VIP calls and answer at all times while still being able to silence the primary number for phone screening, etc. That means…
Trade in device lost by UPS
I dropped my trade-in device at 10/4, but no update until now (11/22) on delivery status. UPS office lost my device. However verizon representative cannot resolve this issue, and they said I need to contact UPS direct. However the tracking generated by Verizon, and I cannot file a claim, and nothing to do.
Limited Cell Service at Home
I have no 5G service at home. I have 2 bars at most (no 5G or LTE). Lately I have had dropped or failed calls. Our map does show that we should have 5G. I have had diagnostics completed on my phone and restarted my network. Nobody could find anything wrong at the Verizon desk. I need to use my phone for work. Is my only…
Customer service
I had the pleasure of getting a gentleman named Michael as my customer service representative and praised God I did. Michael gave me the best service and support ever for the four years I’ve been with Verizon. Of all the problems I had with Verizon in Mishawaka,IN on Grape Rd. with a representative named Karen, I were…
FedEx package delivered wrong address
My order was delivered and signed for but not by the person who ordered it because it’s not here and we never saw the delivery person or package.
eSIM Activation issue
Why when I tried the option of activating a different phone device on my account as it did not work out on my end as I am now without phone service on my end, when I try to do the online authorization code, won't come through since no service is on the phone anymore. Saying SOS only, Emergency Calls only, no way to get an…
iPhone 14 Pro Max not working with LTE Network Extender
After many online searches and instructions my IPhone 14 Pro Max will not connect to our Verizon LTE Network Extender. I’ve followed all the intructions given 5 times with luck. My wife’s Samsung Galaxy connects with no problems at all. Please help??