Apple
Customer service
I am very disappointed with the customer service I have received from Verizon. I have had nothing but trouble since trading in my phone on an early upgrade. My phone was first lost by UPS - not Verizon’s fault but ever since this has been a nightmare equaling up to over 5 hours on the phone trying to correct the problem. I…
Order cancelled.
I placed my order for a 15 Pro max and all was well. They took the payment immediately and sent 2 emails in which of one I had verify my identity and I did. I was suppose to get my phone today but instead I get in email saying “MY ORDER WAS CANCELLED Hi Valued Customer, We received a new order for your account, see details…
Signal strength
I have an Apple iPhone 14 Max Pro with Verizon. When indoors, cannot make or receive any calls that aren’t garbled, breaking up or dropping. Have to walk around outside trying to get a good signal. Occasionally, but not very often, I can hear the conversation but it’s a hit and miss. Our Verizon monthly bill is about…
Unable to clear old I phone 12 passcode
Am unable to clear passcode for Iphone 12 pro. I have a new Iphone 16 and before I send in old Iphone 12 pro I am supposed to clear it??? When I go to Face ID and Passcode it won't let me do it it prompts me for my apple id and password, I enter it and it will not connect to apple server. What do I do? will resetting…
Backorder since Sept. 22
Is there anyone else still waiting on an IPhone 16 Pro Max? I ordered online via Verizon on Sept. 22 and order status is still backordered w/ possible ship date of Oct. 11.
Unable to call 800 or 866 toll free numbers
I am unable to make calls to 8[phone number removed per the Verizon Terms of Service] etc, and getting welcome to Verizon message but your cannot be completed as dialed.
iMessage not working after switching from T-Mobile
I recently switched from T-Mobile to Verizon, the port in of my number was successful but I cannot select my number to send/receive iMessage. The number is listed there but when I try to select it, it gives me an error message. I have tried: * turning iMessage and FaceTime off/on * restarting the phone * resetting network…
Destroyed the box I was supposed to send the phone back in.
So I got my new iPhone, and I didn't realize that the box it shipped in was supposed to be the same box I put my old phone in and give back to UPS. The box is no longer in any condition to be shipped. Is it possible to switch it now and just turn the phone in at the Verizon store instead?
Haven’t received my device
Was suppose to get my phone yesterday , haven’t received it yet and I can’t check the status of the delivery
Iphone 13 SIM
Iphone 13 Genera/ Carrier Lock says. "SIM locked". So I went to the Verizon store and they called someone in operations to unlock it. No can do they said "It is unlocked". "It is probably an Apple lock on the SIM". Of course that is ridiculous. But I checked anyway and Apple just laughed. Even I knew they don't control the…
Jim & Andrea Made Things Right
After having many issues with Verizon in the past, it was a breath of fresh air upon calling today as I was very upset upon starting my call with support to have reps truly care about the customer. Jim took accurate notes so I didn’t have to repeat myself upon transferring me to Andrea whom went above and beyond for me…
My Trade in Phone
Traded my iPhone 12 pro a few months ago and Verizon cancelled and took back their promo credit. At first Verizon said they didn't receive it in time even though I showed them the tracking number which clearly showed that it was received before the deadline. 2nd attempt to fix they said that they never received the phone.…
Promotional credit removed when I upgraded by two phones to the iPhone 16 pro
Promotional credit removed from my account. I was told I would continue to receive the promotional credit with my upgraded phones with the trade ins. When I look at my next bill there is no credits on either line. I have chatted and called with no help from either. Just to call back next week. I would have never upgraded…
Transferred Lines Not Added to Devices
We transferred our kids 2 lines from Straight Talk to our Verizon account and ordered them new Verizon phones. There numbers and devices have never populated under the Devices tab. Originally an eSIM was not added to their phones, after working with support through text and phone for 4 hours eSIMs were finally added to…
Customer Service Review
* I called to obtain information on international travel. Tiffany took extra time with me, changed my plan to a less expensive one that I had no idea was available. The plan also includes all previous options that we need. She assisted me with the Travel Pass research & let me know it was already included in my plan. She…
I don't understand if my phone will unlock automatically
Hello everyone, I have an iPhone 14 Plus that was bought in America, in Verizon, payment is made in installments monthly, someone in apple forum told me that the phone will not be unlocked for 60 days, is it true? I urgently need to insert a second esim into my smartphone. Someone here on the forum wrote that it is…
Device Returned to Store, Received Email Advising 7 days left to return.
Good morning, I cancelled an upgrade from 13PM to 16 Pro and thus, per instructions, returned the 16 pro to the store and they reactivated my 13PM. They accepted the 16 pro yet I received an email warning me I have 7 days to return my device? In addition, I had purchased in store a MagSafe case for the 16 Pro which they…
Stuck in SOS Mode Trying to Activate new iPhone 16 Pro Max
I cannot activate my new upgraded iPhone 16 Pro Max. I am getting SOS only. I don't see the upgraded phone in my account. I purchased from Verizon. I also have a secondary number (the $10 version) attached to the main number that is not activating, either. The original iPhone 14 Pro Max is turned off. I've tried everything…
Service
I purchased an iPhone 15 Pro Max back in January. It had been giving me SOS issues since the beginning they gave me the runaround And only temporarily fixed the problem. I would have to call back every month to get it fixed and instead of them giving me a new phone they gave me the runaround and now I’m not eligible for a…
Customer service
Always trying to make money every time talk to customer service I need help
Delayed Apple Watch Ultra 2 in Black
I spoke with a live agent at 8 am on September 13. I was her first call and placed the order for the Apple Watch Ultra 2 in black titanium. I have received no updates on shipping. My account says that it is time to activate my new watch. Why the delay?
Unlock my phne
Hi i am ali and i am currently in United Kingdom and would like to use a local SIM card during my stay. I understand that my device is currently locked to the Verizon network, and I kindly request your assistance in unlocking it. I have ensured that all outstanding payments on my account are settled, and I am in compliance…
iphone 16 pro max
Hi, I've been a LOYAL customer to Verizon for over a decade - probably longer if I go look.... i'm too frustrated to do that. I ordered an iPhone 16 Pro Max on 9-16. This order had a shipping date on 10-4. I specifically selected my iphone color,size, etc based on THAT shipping date. I"ve been in 4 verizon chats and…
iPhone won’t text android phones
For a couple of months now, I cannot get text messages from my iPhone to go through to Android phones. It also will not reply to automated texts, like to confirm my haircut appointment. Has anyone else experienced this??
iPhone 16 pro max
Hello and October 11 Friday I came to Verizon ordered my iPhone 16 Pro Max 256 natural titanium and it said it wouldn’t ship till October 25. What are the chances it’ll ship sooner
pics not showing up on a text thread coming from an android user
HI- I am not receiving pics that are sent to my iphone 15 Pro in a text thread, from an Android user. I do receive the text, but the pic is missing. Please advise.
Call filter not working after installing IOS18
After installing IOS 18, the Call Filter app is not working and is asking to install the SIM card associated with the phone. It’s the same phone being used in every other update. How do I fix this?
IPhone 16 Pro Max Desert Titanium
I find it extremely annoying that people who have order the same model iPhone 16 pro max Desert Titanium 256gb have already gotten their phone especially since they order after me. That is absolutely incredible and ridiculous.
False Report of "All of the Service Is Suspended Due to Device Reported Stolen/Lost"
I landed in LA this month, with a Verizon SIM card which was bought from a Verizon Agency in China inserted on the plane. It was said "iPhone is not Activated", and I could not dial a number or use the cellular. Methods including Reset Network Settings, Re-insert the SIM card, Restart the Phone did not work. Then I asked…
What is the problem?
Yes, I have been a loyal customer for 16 years. I live in Western North Carolina and Hurricane Helene just ravished our community. While going through this devastating event our phone went into SOS, we were land locked and no way to reach out to our loved ones to see if they were ok. No one knew if we were safe as with…