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Customer service
Always trying to make money every time talk to customer service I need help
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Delayed Apple Watch Ultra 2 in Black
I spoke with a live agent at 8 am on September 13. I was her first call and placed the order for the Apple Watch Ultra 2 in black titanium. I have received no updates on shipping. My account says that it is time to activate my new watch. Why the delay?
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Unlock my phne
Hi i am ali and i am currently in United Kingdom and would like to use a local SIM card during my stay. I understand that my device is currently locked to the Verizon network, and I kindly request your assistance in unlocking it. I have ensured that all outstanding payments on my account are settled, and I am in compliance…
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iphone 16 pro max
Hi, I've been a LOYAL customer to Verizon for over a decade - probably longer if I go look.... i'm too frustrated to do that. I ordered an iPhone 16 Pro Max on 9-16. This order had a shipping date on 10-4. I specifically selected my iphone color,size, etc based on THAT shipping date. I"ve been in 4 verizon chats and…
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iPhone won’t text android phones
For a couple of months now, I cannot get text messages from my iPhone to go through to Android phones. It also will not reply to automated texts, like to confirm my haircut appointment. Has anyone else experienced this??
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iPhone 16 pro max
Hello and October 11 Friday I came to Verizon ordered my iPhone 16 Pro Max 256 natural titanium and it said it wouldn’t ship till October 25. What are the chances it’ll ship sooner
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pics not showing up on a text thread coming from an android user
HI- I am not receiving pics that are sent to my iphone 15 Pro in a text thread, from an Android user. I do receive the text, but the pic is missing. Please advise.
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Call filter not working after installing IOS18
After installing IOS 18, the Call Filter app is not working and is asking to install the SIM card associated with the phone. It’s the same phone being used in every other update. How do I fix this?
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IPhone 16 Pro Max Desert Titanium
I find it extremely annoying that people who have order the same model iPhone 16 pro max Desert Titanium 256gb have already gotten their phone especially since they order after me. That is absolutely incredible and ridiculous.
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False Report of "All of the Service Is Suspended Due to Device Reported Stolen/Lost"
I landed in LA this month, with a Verizon SIM card which was bought from a Verizon Agency in China inserted on the plane. It was said "iPhone is not Activated", and I could not dial a number or use the cellular. Methods including Reset Network Settings, Re-insert the SIM card, Restart the Phone did not work. Then I asked…
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What is the problem?
Yes, I have been a loyal customer for 16 years. I live in Western North Carolina and Hurricane Helene just ravished our community. While going through this devastating event our phone went into SOS, we were land locked and no way to reach out to our loved ones to see if they were ok. No one knew if we were safe as with…
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Worst Company EVER
Well I went to a Verizon. Vista kiosk yet again and the person had no clue what to do. Raymundo had to call another store to try and figure it out. After sending me to a MAC to get cash to pay for the tax bc apparently their credit card link isn’t working he couldn’t finish the order bc he was CLUELESS!!! He asked me to…
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Need a Verizon supervisor
I’ve called 8 times now to resolve an issue and have cumulatively spent more than 5 hours in this issue. Each time I’ve called I’ve been assured it has been handled. Guess what? Hasn’t been. I am at my wits end. Does this mean I just need to file a complaint with the FCC to get this resolved?
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Device
Why are certain calls not going through, they are not blocked numbers. They are work numbers. I used one 10 mins before hand and it worked now it won’t. My texts go through and they say the phones in office are working just fine. But I can make calls to other numbers
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Text messages
I am unable to send or receive messages from Some of my contacts, the most frequent ones I use. I can still call these numbers and talk or message through Facebook, just not through Verizon iPhone. Is Berizon trying to force me to upgrade”buy”another phone. These tactics won’t work. I will, hoy, move all lines and services…
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Checking Emails
Is there a way to have emails checked more frequently than every 15 minutes? My income depends on timely emails, and delays of [phone number removed per the Verizon Terms of Service] minutes or more can cost me anywhere from $60 to $60,000. It's surprising that something so crucial isn't adjustable to check emails by the…
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No service - stuck in sos mode
hi I activated my new iphone 16 pro yesterday and it was working fine. Today the phone is stuck in sos mode and so are all of the other new phones on my account that were working yesterday. How do I get out of SOS mode?
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Verizon Store Complaint
Veiron Store at 8040 Woodbridge Pkwy Ste 100, Sachse, TX 75048 ripped me off, sold me on a lot of lies and even talk to Verizon Corporate on their unethical services. Stay away! My story as follows. Back in 2022 Christmas I lost my iPhone, I was on a insurance full coverage plan, I went to the store to get replace, they…
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Can I cancel an order I put in to change my number
I put an order in to change my phone number but changed my mind. Will I be able to keep my old number
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Cannot Call ANY Landline
I cannot call or receive ANY landline calls
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Delayed iPhone 16
I have preordered my new iPhone 16 on September 20, and it didn’t arrive yet. It has been at UPS since October 2 with no update on the delivery date yet. I have been trying to get some feedback from Version with no success. I don’t know where the package? Is it still at UPS facility? Is it somewhere else?
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Issue connecting watch to cellular
Extremely frustrated is not the word. I bought my wife an Apple Watch, tried to connect to her phone and got an error message activating cellular. I was on the phone day 1 (Friday) for over an hour, ticket entered. Called over the weekend, no one was working . I called back on Monday morning, after another 90 minutes, and…
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delayed pre order
ordered a 16 pro max on 9/1 3 with a delivery date of 10/4, still haven’t received it. this is ridiculous i’ve reached out to multiple agents and have heard nothing and have got absolutely no updates. haven’t gotten a reason why either. i don’t know why im seeing people order the same model and getting it a few days later…
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Still toggling in and out of SOS mode one week later
It is Oct 8th, a week after the big outage, and I am still jumping in and out of SOS mode at home, where I used to get 3 bars consistently. No matter how many times I turned my phone off, or into airplane mode, I get the same result. I can't make calls or send texts. I don't know what else to do.
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cellular data not working
I recently turned my iPhone off and then on. Once back on the service bars stayed grayed out. I tried making a phone call, it went through, and the bars came back on. However, I have had no cellular data (internet access) since restarting my phone. I can make calls and use the internet with wifi but texts go through very…
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SOS only
Ever since I upgraded to version 16 I can only get SOS only service. I’m not happy paying for service I’m not getting.
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No Service, have to reset network settings
I just joined Verizon from another carrier a few weeks ago and got a new iPhone 12 Pro. Every other day, my phone will lose Verizon service (it says No Service). I have to go into settings and hit Reset Network Settings. After I do this and it restarts, I'll get cell service back with three to four bars of signal. Then it…
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Unlock phone fo international travel
I just upgraded my phone last Sep 23. I read that Verizon will automatically unlock the ohone after 60 days. Is there a way I can unlock the phone before that for international trip? I will be leaving on Nov 5 and was hoping to use a local sim once I get there. Thanks.
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Cannot activate replacement phone
Cannot activate replacement iPhone 14. Cannot use online help because both old and new phone are stuck in “transferring date to IPhone” mode since 11:00Am (now 3’45 pm) and cannot verify to get through to a person to help me. Help needed.
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SOS
Phone has been in SOS past 2 days. Verizon reports no outages in area. Crazy thing is at work, phone normally works, but the last couple of days, many of my coworkers can’t be reached due to SOS. Verizon said that the building was the problem, which was party right, but why after 10 years has the building all of a sudden…