Financial Services (Archive)
spending limit
Where in my account do I see what my spending limit is
Collection Charges on Credit Report
I am currently a Verizon Mobile customer and my acct is active and in good standing. My current acct is the first and only account I have ever had with Verizon. However, I got an alert that a collections charge for $1500 was just added on to my credit report. It dropped my credit score over 109 points. I am in the process…
Unable to access old postpaid account
I recently switched from a family plan (postpaid) to my prepaid account. My card keeps getting charged for the old account for numbers I no longer own. I have lost access to my old account and Verizon doesn't even share the old bill or the old device trade-in agreements that were linked to me directly. They ask me to…
Changing banks and trying to re-set up auto pay
My wireless account is 17 years old. I have been on paperless billing for many years. My bank bill pay service sends payment every month after I review my bill online and authorize payment. I am changing banks now. New bank says Verizon is eligible for eBill. I filled it all out and system rejects setting up eBill with…
Disconnected After Making Arrangement
I have been a Verizon customer for almost 13 years. I have always made my payments on time until this past year. I have been been unemployed or making very little. I have 5 lines, 3 of them are for my daughters. I got my daughters devices so they can connect with me anytime since they don't live with me. I was 3 months…
Collections notice on my credit report
I have been a mobile phone customer of VZW for over 20 years and my account has always been in good standing. So imagine my surprise when CreditKarma alerted me recently that an entity named Verizon Wireless South had posted a delinquent charge on my credit report for $147! At no time was I ever notified that there was…
Getting Mail From Someone Who Does Not Live At Address
I keep getting letters in the mail from Verizon Wireless addressed to someone who doesn't live at my address. It looks like someone used my address to sign up for Verizon Wireless service and the opted for paper billing to be send to my address. I'm not a Verizon customer so this is not a problem with my bill or service. I…
Account Restricted Lifted
I’m a new customer, I recently moved to a new apartment with my roommates. I left Spectrum very quickly because of horrible customer service, and horrible service during a course of a week.I thought Verizon would be different. Like I stated I recently moved and now have two jobs. I’m getting into my financial health and…
Account shut off after my bank declining debits
I received an email and text message today that my account would be shut off following my bank blocking verizon for debiting my account, and shutting off me debit card after it was stolen. now i’m facing possible disconnection within 24 hours after trying to resolve this issue for over a week. i received the email and text…
Payment investigation
Here it goes over 2 weeks and still nobody has come to me to provide or give me any dang updates about this dang payment investigation of me being charged over dang $500 for some dang returned equipment that was returned way in February and somebody gonna had the dang nerd to charged me for it a couple of weeks ago and no…
Email to Financial services for wireless
HELP ASAP PLEASE I recently gained knowledge by a Verizon Wireless customer rep, the Verizon Wireless financial department does have a email address. due to my severe anxiety it’s debilitating to chat via phone
Cash Only Status. customer service
I switched 5 months ago from att to verizon and the first autopay declined putting me in a cash only status. I'm a grown adult with $10k in the bank. A steady job with the military. Credit score of 750+. This is bogus. Worst is the time I've WASTED on the phone and in store trying to fix what was not my fault. I've had…
Credit Limit
I switched 7 lines over from AT&T in June 2022. We have only upgraded 3 lines so we have installments that add up to about $2,100.00. I am wanting to upgrade one of the other lines and apparently my limit can’t be raised and I am supposed to pay full price? I have credit score of 815+ and have paid my cell bill on…
Gift Card Redemption
Why is it such a pain to redeem a gift card? This does not work, I don't understand why we have to waste time talking to customer service who cannot actually get us access? Why even give gift cards if they are unredeemable. Horrible service and what a waste of time.
Not allowed to talk to an agent to dispute bill until paying.
Verizon accepted a $150 payment to restore services then a week later turned our account back off without warning. There is something wrong that is causing our bill to be nearly $500 and we can't speak to anyone about it without paying it which will be impossible until the dispute is settled.
I can't pay my bill
I can't pay this bill. I'm homeless. I was evicted from my house in January and I was in a Psych Ward for about a month and couldn't work. I was at a Warming Center where I slept on the floor for 2 weeks and hardly showered because there weren't any showers there. I'm at a shelter now and can't work because I have a SEVERE…
Account in collections issue
My name is Steven. I have had a Verizon customer since 2010. My experience had been positive until recently. Last July my fiancé and I decided to combine accounts. My phone number, devices, and all associated balances were transferred to her account and my old account was closed. Now in February of 2023 when starting the…
Unable to make a payment
I have had my phone number with Verizon since I was a teenager, first through my parents account and then my own when I took responsbility for my line. I have never missed a payment. About a year and a half ago I went blind and I have been struggling financially on public assistance ever since. September is the first month…
Wireless Account Suspended
Good morning. My account was suspended over night and I am unable to make calls due to non-payment. I made the payment last week but the issue is that my phone number is somehow related to two accounts and one of them is not mine. I called Verizon last week and they we able to confirm the payment going to the account that…
Cxloyalty Gift Access Down
What's up with the reward points gift card website?
Can’t reach live agent while phone is suspended
Service should not have been interrupted but somehow it is and I can’t get through to live agent.
CHARGED $2K FOR REPLACEMENT PHONE I RETURNED
My iphone broke and Verizon sent me out a replacement iphone. I returned my broken iphone back to Verizon in the package they provided. I have the Tracking number, I have proof of delivery from UPS. Verizon claims they never received it. They charged me some $2k. I disputed the charge, Amex removed the charge. Verizon…
Order never delivered now collection notice
I had placed an order and paid. It never got delivered. Monthly charges and bills started. Stopped bank payment. Collection notice and credit report. Terrible experience as even credit report is affected. please contact urgently to solve this fraudulent behavior of Verizon
I have a company claiming to be a debt collector sending me texts
I went to a Verizon store because the flyer I got in the mail from Verizon TOLD me it had to be done instore. Only of course to find out later from Verizon on the phone that they don’t own that store and claim all those in-person stores are owned by Victra. This matters later on when both will keep passing the buck as the…
Affordable Connectivity Program
Hi, everyone…I just got an email notifying me that the ACP will be ending after April 2024. This was a big help on my finances, since I live off my social security checks. Is there another similar plan that I can look into, that will help me in paying my bill? I appreciate any advice…
How to escalate an issue due to fraud when customer service calls are giving the run around and not recording my information?
Is there any way to escalate an ongoing issue my significant other has been having with his account? Verizon has still not completely addressed our situation and its becoming incredibly frustrating. I will try to be as descriptive of the situation as possible. Around January of this year, my significant other got his usual…
Verizon refund debit card
I can not use my Verizon refund debit card.
Collections
Hi, Joined Verizon in 2021, the representative opened one extra account in my name by mistake which I was not aware of. Activation charges were levied on that account. October 2023 got an email from Verizon stating I owe them 46.59$. I called customer service and was told it was a mistake and the account is closed with the…
PAID Account closed and Verizon reported me- how to remove this from my credit???! Please Help !
I was with Verizon for years and when I closed my account in December the app told me I had zero balance. I closed the account with customer service, I had some outstanding trade-in and rebates pending and had them apply the credit toward the final bill and I paid off the remaining balance. I was out of the country for few…
Collections
Does anyone know how to get a in contact with the Verizon collections department. I have spent a countless number of hours getting the run around on the phone and my account is now locked so I can't sign up for the online access to view the progress on my account or the amount needed to pay off. This is still under an…