Financial Services
Suspended Service
I'm just beyond frustrated with Verizon. My bank account was compromised with all of that my payment via ACH to Verizon came back. On Sunday I went into a corporate store for more information they showed me how to make an arrangement in app so my service wouldn't be suspended. A new bill had come out while I was getting…
Can't get through to a live agent after suspension today but Promise to Pay is for Dec 3
When I try to chat with a live agent online or on the app it won't let me the automated agent just says i need to make a payment to restore service. When I call the financial services number 866-266-1445 or *611 it reroutes me and tells me I need to pay, sends a text to pay and then hangs up without giving an option to…
Email to Financial services for wireless
HELP ASAP PLEASE I recently gained knowledge by a Verizon Wireless customer rep, the Verizon Wireless financial department does have a email address. due to my severe anxiety it’s debilitating to chat via phone
Why Am I Being Overcharged so much the last 3 months???
I need someone from the Verizon team to please call me @ {Number removed due to against community policy to post personal information} because I keep getting overcharged and I just made a payment a little bit ago.
poor customer service
I have been trying to contact support to find out whats going on with my account because it is disconnected and since my service is disconnected im unable to reach any rep to resolve the issue!! I have only been with this company a little over a year and to be disconnected from even speaking with someone abount my account…
Service and Billing
Dear Verizon Customer Service, I am writing to demand immediate action and resolution of the ongoing mishandling of my account. Despite my repeated efforts and the promises made by Verizon, I continue to face unauthorized charges, unresolved issues, and missing services. To recap the serious service failures I’ve…
Upgrade
I am very upset I have been a loyal Verizon customer for years and have always paid I have nine lines and they can’t even give me a credit line increase to upgrade my kids phone they are the ones losing business we can start over at a new carrier and get all the lines we need with out these problems I never had issues with…
Payment arrangement didnt work
I made a payment arrangement 8am this morning put my service is still disconnected. Do payment arrangements mean nothing. im confused on why my service is still off.
Bill for device payments
I’ve been a Verizon customer for 7 years plus and my bill was extremely high and the bill just kept rising. So me and my family decided to leave Verizon for another company which only lasted a few days due to location. I’ve been back with Verizon for a month and two and now I just received this huge bill for device…
Invalid Gift-cards
I placed an order on Verizon.com for TWO- $200 Verizon Gift Cards total $400 on 10/4/24, received the order on 10/7/24. When I tried to use the gift cards BOTH of them say "The Gift Card Number or the PIN used is invalid. I've called several times, been given several ticket numbers, hung up on, transferred to the wrong…
Service disconnected
Absolutely the worst I have had to deal with the past 7 weeks. Have spent hours on phone and given confirmation numbers to them and they still say I have a balance reported it to the credit bureau and shut my service off. Every note from every call shows they told me I was good and yet here I am. As a disabled veteran, all…
Service interrupted
Yes, I fell behind. I fell behind by $300 due to an overseas trip with 3 phones. I never stopped paying. I never intended to stop paying. I have been paying Verizon for service for over 24 years… They interrupted service and charged me $60 to reconnect. Multiple attempts to plea my case were aborted due to incredibly poor…
payment arrangements
My services have been suspended and i am past due 700$. App says i cannot set a promise to pay and need to pay balance in full. If i can pay $200 will they negotiate a payment arrangement with me to pay the remaining past due in two weeks ?
Verizon false credit reporting
I have been a Verizon customer for 19 years. NEVER a late payment and tens of phones bought from them in that time despite them being the most expensive phone service out there. I canceled my service only because where I am moving Verizon wireless cellphone service doesn’t work. Numerous dropped calls and no WiFi signal. I…
Customer Service Issues
How am I suppose to even be able to get answers from a recording that hangs up on me and tells me to visit verizon.com where it tells me please restore your service to speak to a live representative!?!?! If I could restore my service I already would have done this and wouldn't need to speak to a live representative. There…
Restore service
I’ve been trying to get financial hardship assistance to restore service but I’ve been unable to reach a live rep. Is there anyway I can reach one . My service is already disconnected.
Agent opened account no permission
I just found out that I have been receiving calls from a collection agency about a wireless account that I never authorized and never used. Now I have noticed that it has affected my credit score drastically and the customer service agents are not trying to help me get this resolved. They are trying to say that I may have…
Disconnection
My services disconnected and I’m under 30 days! I have been having a hard month or so due to hurricanes and Verizon does not want to help me restore my services! I scrape up my payment every month due to having to survive a hurricane! Now I’m about to lose my job due to my service being disconnected and I am under 30 days…
Keep and switch
I switched services to T Mobile thru Keep and switch programSept2024. Paperwork has been sent in 3 times, last bill sent in. I am getting phone calls regarding owing 827.00 balance.
Service
I have paid a minimum amount on my verizon bill and my service has not been restored yet
Missing Payment
I had two promise to pays. I paid them both over two weeks ago. I got a text from verizon today saying I needed to pay or service would be interrupted by midnight. I sign in to check my balance and my two payments have not been applied?? I tried reaching out to customer service and the representative just kept telling me…
Denying the right of a form of currency
Put on cash payment and can’t even set up an arrangement nor speak to a representative until you pay. Verizon is denying our rights to speak and our rights to pay with US currency. That’s the issue you right there
Collections
I paid off my Verizon collection on Thursday October 10th and still have not received any receipt. I also requested an itemized statement of my account be sent to me and the collection to be removed from my credit report.
promise to pay
how does promise to pay work? i made one the other day after i paid part of my bill my prpmise to pay is by the 30th, will my phone be shut off? before then?
BILLING
SHAME ON VERIZON FRO CUTTING OFF MY RETIRED VETERAN FATHER'S SERVICES AND NOT ALLOWING HIS DEMENTIA TO BE FOR FIVE MORE DAYS TO PAY HIS BILL IN FULL .....WE ARE GOING ELSEWHERE !!! THIS IS RIDICULOUS
Collections
I feel such utter frustration and disappointment in your company, Verizon. You have chosen the wrong path. Let me start this story about 20 years back. I had ATT for the better part of 17 years. I was loyal. I decided that I wanted to ask for a phone or some kind of incentive to continue on with ATT. They always reward new…
Payment Extension
Verizon, I can’t express the anger and frustration for what I had to go through within this past week. On 10/4/2024 I had my service shut off 35mins before my exam. I spoke to costumer/financial services before the incident to extend my payment. We made an agreement to pay by next week. On 10/04/2024 around 5:35pm, service…
customer service
I upgraded my phone Samsung Galaxy S22 on Saturday due to issues of it not working to Apple 16 pro max. After telling the rep "Myna" (please I need help because I didn't want to lose all my information because of the transfer, and I didn't know how to do it.) That's the reason I went to the Verizon store in Schaumburg 1251…
How do I check the status of a refund with a Ticket # that was provided to me from Verizon?
H How do I check the status of a refund with a Ticket # that was provided to me from Verizon? #*****
Linked account sent to collections
Hello everyone, I’ve been a customer with Verizon for over 8 years now I feel like maybe even over 10 years now. Several years ago I added my sister, her son, and her friend to my account. Years later they broke off and created their own linked account in order to make payments easier for all parties. This year they all…