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Agent opened account no permission
I just found out that I have been receiving calls from a collection agency about a wireless account that I never authorized and never used. Now I have noticed that it has affected my credit score drastically and the customer service agents are not trying to help me get this resolved. They are trying to say that I may have…
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Disconnection
My services disconnected and I’m under 30 days! I have been having a hard month or so due to hurricanes and Verizon does not want to help me restore my services! I scrape up my payment every month due to having to survive a hurricane! Now I’m about to lose my job due to my service being disconnected and I am under 30 days…
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Keep and switch
I switched services to T Mobile thru Keep and switch programSept2024. Paperwork has been sent in 3 times, last bill sent in. I am getting phone calls regarding owing 827.00 balance.
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Service
I have paid a minimum amount on my verizon bill and my service has not been restored yet
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Missing Payment
I had two promise to pays. I paid them both over two weeks ago. I got a text from verizon today saying I needed to pay or service would be interrupted by midnight. I sign in to check my balance and my two payments have not been applied?? I tried reaching out to customer service and the representative just kept telling me…
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Denying the right of a form of currency
Put on cash payment and can’t even set up an arrangement nor speak to a representative until you pay. Verizon is denying our rights to speak and our rights to pay with US currency. That’s the issue you right there
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Collections
I paid off my Verizon collection on Thursday October 10th and still have not received any receipt. I also requested an itemized statement of my account be sent to me and the collection to be removed from my credit report.
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promise to pay
how does promise to pay work? i made one the other day after i paid part of my bill my prpmise to pay is by the 30th, will my phone be shut off? before then?
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BILLING
SHAME ON VERIZON FRO CUTTING OFF MY RETIRED VETERAN FATHER'S SERVICES AND NOT ALLOWING HIS DEMENTIA TO BE FOR FIVE MORE DAYS TO PAY HIS BILL IN FULL .....WE ARE GOING ELSEWHERE !!! THIS IS RIDICULOUS
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Collections
I feel such utter frustration and disappointment in your company, Verizon. You have chosen the wrong path. Let me start this story about 20 years back. I had ATT for the better part of 17 years. I was loyal. I decided that I wanted to ask for a phone or some kind of incentive to continue on with ATT. They always reward new…
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Payment Extension
Verizon, I can’t express the anger and frustration for what I had to go through within this past week. On 10/4/2024 I had my service shut off 35mins before my exam. I spoke to costumer/financial services before the incident to extend my payment. We made an agreement to pay by next week. On 10/04/2024 around 5:35pm, service…
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customer service
I upgraded my phone Samsung Galaxy S22 on Saturday due to issues of it not working to Apple 16 pro max. After telling the rep "Myna" (please I need help because I didn't want to lose all my information because of the transfer, and I didn't know how to do it.) That's the reason I went to the Verizon store in Schaumburg 1251…
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How do I check the status of a refund with a Ticket # that was provided to me from Verizon?
H How do I check the status of a refund with a Ticket # that was provided to me from Verizon? #*****
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Linked account sent to collections
Hello everyone, I’ve been a customer with Verizon for over 8 years now I feel like maybe even over 10 years now. Several years ago I added my sister, her son, and her friend to my account. Years later they broke off and created their own linked account in order to make payments easier for all parties. This year they all…
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Service Interrupted after Payment Arrangement
I am beyond frustrated and exhausted with Verizon. First you charged my bank account two times without authorization . Then you just interrupted my service for a second time after I spoke with two representatives and setup an arrangement. Why are we not able to speak with someone LIVE after you interrupt service!?!? This…
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worker
I’m writing this for customer service worker Allen he was very helpful we stayed on the phone for 2 whole hours he answer ever question I ask very cutesy , very demure and I appreciate him so much. Thank you Allen
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Cash Only Status. customer service
I switched 5 months ago from att to verizon and the first autopay declined putting me in a cash only status. I'm a grown adult with $10k in the bank. A steady job with the military. Credit score of 750+. This is bogus. Worst is the time I've WASTED on the phone and in store trying to fix what was not my fault. I've had…
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Promise to pay
I set up a promise to pay for Tuesday how late do I have before they turn off service
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Account was suspended 4 days after paying bill
I paid my account last Friday and for some reason my account was suspended today and I can’t manage to get ahold of anyone at Verizon to help
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Promotion never processed. Found out I paid $800 two years later.
I have had the worst experience of my life trying to buy this phone from Verizon. In December of 2021, I ordered a phone through the chat service because I had a promotion for $800 off my unlimited line. I was moving to a new state in January and was worried the phone wouldn't get delivered in time, but I was assured that…
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Trade In
I need to talk to a supervisor or a manager. I was charged $1600+ for a trade in. I sent the phone back already and I gave them the tracking number. I was told that the device has made it to the warehouse but my bill still hasn't been adjusted to reflect it. This has been going on for 2 months now and no one will let me…
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Help
I have A disconnected phone number on my mobile device and I want to make a payment on it to get it turned back on, but I can't sign in because I guess it's been too long. It's only been like two months. How can I speak to someone if I don't have an account anymore? I am still paying on my device
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cant log in after diconnnecting service
I recently disconnected my service and cant access my bill. I have tried using user id and the log in to disconnnected account and nothing is working. I was signed up for paperless billing. How can I get in to look at and pay my bill? Can a representative email me a copy?
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Financial services
I spoke with financial services today. I had to speak with 5 different people to finally get a positive outcome for the situation. The “highest manager on duty today,” Jarinju was super rude. Got to the point of us going back and forth and when I told her I was done arguing with her and asked for someone else because I was…
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My Bill
I need to talk to a supervisor or a manager. I was charged $1600+ for a trade in. I sent the phone back already and I gave them the tracking number. I was told that the device has made it to the warehouse but my bill still hasn't been adjusted to reflect it. This has been going on for weeks now and no one will let me speak…
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Customer Service
I was grandfathered into my plan since my grandma had been a customer with them for over 30 years. I had been paying for a protection plan that I never agreed to but according to them, I knew about it🤷 even if so, I was told they’d do an investigation to see if I could get some money back and they said they’d give me a…
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How do I increase my finance limit?
I have a family plan with nine lines, and I have a bunch of friends who want to get new iPhones. Theoretically, with the trade-in promotion, we can get a $999 credit. However, after adding the phones to the cart, it says my account's financing limit is only $700. If five of my friends want to upgrade their phones, we have…
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Cust Service
Can barely understand them in their country. Lied to me. Just noticed I'm making device payments on hot spots I never wanted in first place. Forced on to me! Told me I will get credit but instead my bill went up! DO NOT BELIEVE THEM. RUN FAST. STAY AWAY FROM VERIZON!!!!!!!
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No live agent from Financial Service
We have a payment arrangement set for tomorrow, but service was suspended. This has NEVER happened before. I’m losing out on a job because I can’t call the job back. Times are hard right now and I was laid off from my job. I was able to set a payment arrangement like i’ve done in the past and not have my service cut off.…
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Too many departments before getting help
I am not sure how to address this issue, so leaving it here. We were having an issue getting a number ported to a new device, called after the 10 business days, and the port had been cancelled. Thought we fixed the issue, and waited longer for the number to be ported. Called again 5 days later when the phone is not working…