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My Verizon App does not work
The My Verizon app does not provide details about my router unless I constantly restart the router. Then it accesses the information for a few times and then it happens all over again. The app is useless. Any one else have these issues? Workaround? Using the newest Fios router and extenders.
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Chat not working
Hi! I had a chat session last month on the 15th and was about to agree to an upgrade to Gigabit with fixed pricing for 4 years when my agent, Pravalika disappeared. I waited for quite some time before ultimately ending the chat and calling customer service. They were unavailable as well, posting a message that they were…
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E3200 Ethernet ports
I have just replaced the Fios router and WiFi Extender with updated models from Verizon. The old setup using a G1100 Router and a WCB6200Q Extender had worked well but Verizon recommended I upgrade to new equipment when I dropped the cable TV service. the new equipment arrived this morning and I have worked for 6 hours on…
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Port for DVR with latest router settings
Please help!!! I was a Verizon customer with the old router. Now the port forwarding platform looks totally different. I’m not sure what goes where anymore. I have a defender DVR model 21164
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Fios with XE75 Mesh routers over MoCA
Hi there! I'm moving into a new place and am looking to configure my wifi network. We'll have Fios Internet (no TV). I purchased 3 XE75 nodes and am hoping to set up a mesh network. We will have coaxial throughout the house. Is it as simple as plugging a MoCA adapter into each coax port and an XE75 node? Will I need to…
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What are some common issues with rack servers and how can I troubleshoot them?
Hey everyone, I’m fairly new to managing rack servers and I’ve been encountering a few issues lately. I was hoping to get some advice from those of you with more experience. What are some common problems you’ve faced with rack servers, and how do you typically troubleshoot them? Here are a few specific areas where I’d love…
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FiOS with XE75 Mesh routers over MoCA
Hi there! I'm moving into a new place and am looking to configure my wifi network. We'll have FiOS Internet (no TV). I purchased 3 XE75 nodes and am hoping to set up a mesh network. We will have coaxial throughout the house. Is it as simple as plugging a MoCA adapter into each coax port and an XE75 node? Will I need to…
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Replacing Surface Mount RJ45/RJ11 Box
I want to replace the old and ugly yellow surface mount wall jack/housing originally implemented by fios install tech many years ago. The box receives telephone wire (2 wires) + cat5e ethernet coming out from my ONT. I believe there are Keystone jacks inside the surface mount box. In essence the box inputs are hard wired.…
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How to get the ONT replaced?
Hi, Since last 10 days or so, I have been having major service issues. The internet goes down completely. When I call Verizon, their automated system is unable to fix the issue by issuing a reset. When the service first went down, I was able to talk to an agent and he showed me how to reset the ONT by pressing a reset…
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2 Gig plan available in Philadelphia Pa
I want to know when will Verizon will be offering 2gig home internet service plans? It’s currently available in NY. Does anyone know of a tentative date and time. Or just a lunch prediction?
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High Latency
Hello, Lately I have been getting High latency when I'm playing world of warcraft. Somtimes home MS is high but normally around 80MS but the world MS has been spiking in between 120-800 MS which is virtually unplayable. Through recommendations I downloaded WinMTR to run a trace and i think i could the culprit.…
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ID.me first responder discount
Same problem as many others. Looking to verify first responder discount. I am an existing Fios customer. When the verify ID.me page pops open, I login to my account (firefighter/first responder) and then when it returns to Verizon, I will get a quick "Thank you for your service. We are unable to verify your eligibility,…
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Home Internet
In the Verizon app, Clicking on menus and sub-menus is very slow. Also, the app shows too many devices online and one is unable to tell which is legit or not. The app doesn't show enough information about the devices connected to one's network. The chat room doesn't even work. After clicking on it, it does nothing. Lastly,…
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WAN disconnected multiple times per day
I am experiencing WAN disconnects several times per day if not more for the last 12 days. I have been sent a new router, which has not solved anything. A technician came by to look at my circuit and they thought the issue was a faulty power cable from the ONT. that was replaced and I am in no better shape. I am at wits end…
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CR1000A Port Forward Issues with IP camera system
So I recently got Fios at my new place (previously had the g1100 or something for years - 2017) and it comes with the new CR1000A router. My security guy set up my cameras, port forwarding, the works. It works for a bit but then after a few hours or overnight, all the ports are closed. I checked using CanYouSeeMe.org too.…
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Customer Support and Technician Contact Issues
I was on hold, disconnected and back on hold for 2 hours on Monday before I was able to talk to a real person to help me. I finally got a service appointment scheduled for a technician to come to my new house and install a coaxial port inside our house. I got confirmation emails about the appointment and it was set for…
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Service
We have very poor service at our home. We have dealt with this for a couple of years but the home was a second home. Now we are living there most the time.
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Moderate UpnP
My nephews are having issues trying to play games on a Xbox console. It says UPnP connection is moderate. Is there away to turn this on? I have the CR1000A router.
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Request Adding ONT For New Service In Basement Apartment?
Hi, I have a rental property where my tenants on floor 1 and floor 2 have Verizon Fios internet/cable TV service. However, when I search for my rental property address it doesn't show I can add any service to the basement apartment. I'll be moving into the basement apartment and would like to have my own Verizon Fios…
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Moving router from ONT to wall ethernet port
I just switced apartment and moved my Verizon internet service with me. At my old place, the technicians were able to connect the router to the wall ethernet port near my desk (instead of connecting it to the ONT), so that I could use wifi for my mobile devices and use wired ethernet connection for my PC at the same time.…
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Can't access Home Protection Network
Like several others, I cannot access Home Protection Network through the app. Logging into the router gets me nowhere and this page looks like it hasn't been updated since 2018: https://www.verizon.com/support/residential/internet/essentials/home-network-protection I'm apparently not alone. See *…
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Service
Verizon Fios home internet is the worst service that I have ever had. has anyone had issues with services cutting in and out ?
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X box promotion
Last year I decided to switch to Verizon because they had a good promotion for new customers that included a X box. Now that I contacted them and asked for they are telling me that X box was not included into the offer I took, when the girl and the guy that installed the internet I asked them and they said you will get it…
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Cr1000a router
* According to the advanced features in the Verizon cr1000 router,it says it comes with McAfee home network protection, so than I don't have to purchase Verizon digital security. Also is it fire wall protected and how many devices does it cover. Thx
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My Verizon App isn't working
I am having the same issue. Keeps saying cannot connect to Mcafee parental controls and to try again later. I’m so frustrated. The my Fios app worked great.
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Home Network Protection no longer working
It has been more than a week, and I am unable to access Home Network Protection from the My Verizon App. When I try to, I get a generic error message saying "We're sorry. It looks like we are having trouble connecting." Looking around, I see several people are having the same issue, as I see folks mentioning this on this…
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Home network protection not working
I see there are several posts here and on reddit about home network protection not working through the Fios app. Has anyone found a solution? I am unable to access HNP to change schedules and unblock devices. Router reset did not help
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Admin panel says port is open, yet it isn't
I cant get port forwarding to work. I do all the steps in order to port forward, and the admin console says the port is open But when I use portchecker.co and canyouseeme.org, it says it's closed I really dont know what to do at this point. for reference my router is the CR1000A and the firewall is at "low security"
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HOME NETWORK PROTECTION NOT WORKING
I have the G3100 router with Gigabit Service, which is supposed to include the McAfee Home Network Protection feature. However, The HNP is not working at all any longer . It shows No devies connected however there are multiple devices that are on line. I set teen and Kids Schedules to turn off the wifi conections but these…
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Home Protection Network Not Working
Need some help. I managed devices with the old Fios app fine. When they got rid of it, the Hone Protection Network inside of the Verizon App worked for me for awhile. More clunky and the app froze a lot more, but it still worked. Now however, it stopped working. First, it just showed that nothing was connected, which was…