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Heading into day 4 without internet...
Our Fios internet in Clifton NJ went down on Friday night when a storm knocked the power out. Power was restored within an hour or two. Fios remained down. I reported it on Saturday morning. I was told an engineer would come out on Sunday to fix it. Then I was told there was a wider network problem, so the engineer was…
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Disappointing Experience with Verizon Gift Card Redemption
I recently encountered significant frustration while attempting to redeem a $200 Verizon gift card. Despite multiple attempts and reaching out to their customer service, I have been unable to access the promised value. My initial contact with a chat agent proved unhelpful as they provided a link that consistently failed to…
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Does the CR1000B router support Dot1Q on its 10ge int?
Hello, before I go screwing around I was wondering if the CR1000B router will route vlan traffic through it's 10ge int, uplinked from a Catalyst switch SFP. Unclear if the router 10ge int is configured as a trunk. Only asking because I don't see any vlan settings in the router GUI, nor the documentation, however the doc…
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Can an Arris Surfboard modem/router SBG7400AC2 be used to replace or increase signal with a Verizon ASK-NCQ1338FA?
Can an Arris Surfboard modem/router SBG7400AC2 be used to replace or increase signal with a Verizon ASK-NCQ1338FA?
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Gateway Cellular internet printer connection
Why can't I connect to my wireless printer with the Gateway 5g internet box?
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What is the cost increase & process to convert from Residential FIOS to Business FIOS plan? (I require a static WAN IP address).
Hi, I'm wondering if anyone here has gone through the process of converting their Residential FIOS internet plan to a Business FIOS internet plan. I need a static IP address for my WAN connection (hosting small business websites and applications). I do not want to use a DynamicDNS service, so it appears a business plan is…
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Wifi range
I have a detached garage that is 50 ft. from my G3100 router location. Is there a cost effective way to extend the range? Thanks
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Xbox $50 e-gift card
when it's time to redeem, it just disappeared from the offer account. what kind of promotion is this??
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Internet speeds not what I expected
Just switched from cox 500mbps to Verizon 1Ghz and I’m only getting on average 300+ on download, which is almost the same I was getting with my cox plan, and I honestly was expecting to get double that. Upload speeds seem a bit faster, sometime low 400’s does everyone else experience the same? I wonder if I downgrade to…
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CR-1000B keeps disconnecting smart home devices
I recently upgraded my Fios service to 1gb and it came with an upgrade to the router. I have CR1000B and this router has been a disaster. It keeps disconnecting all my smart home devices on the 2.4GHz network. Has anyone faced this problem? How did you solve it? I have tried the following: 1. Restarting the router 2.…
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Internet speed issues
For the last week I've been getting only around 30Mbps max, sometimes in the single digits, after around 8pm. During the day my service seems fine (over 200 down earlier today, with 300Mbps service), so I'm pretty confident there are no problems with my router/ONT. Speaking to support today, they ensured me that upgrading…
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Verizon Technician No Show and Verizon cannot track their employee
We scheduled an appointment between 3-5 pm but the technician never showed up. I called multiple Verizon agents and they were not able to get hold of this technician. It really scares me that Verizon cannot track the whereabouts of their own agent.
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Fios Connection dropping every 10-20 minutes
We use Fios 1G for home internet. Recently many of the streaming services have started to disconnect, freeze or pixelate. All of the streaming devices are hardwired to either the CR1000A router or the E3200 Extenders. The easiest freeze to detect is streaming Spotify to a hardwired A/V receiver. When the music stops…
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Internet is down zip 07029
Anyone in the same area experiencing same issue as mine?
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Fios G1100 not passing no-ip
Fios G1100 not passing no-ip or Dyndns updates These are used for ddns updates fir Local Wan IP. Any setting I can choose, or is this going to require contacting fios This 300/300 service. NO TV, NO Coax ONT Ethernet to router.
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CR-1000B self-organizing network control
When I use my iPhone in a different room less close to the router, I find the speed drops from fast triple digits to slow 2 digits. But if I disconnect from the network briefly and reconnect, the speed goes up to triple digits. My impression is the self-organizing network lowers my speed at more distance but will reconnect…
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Whocancelledmyorder
Been with Verizon for 24 years phones. Decide to try fios with home inter phone and tv. Tried with no success to get this done online. Online was a nightmare evertime we tried to get the current phone number put into the system we were given a new number. Not wanting to order the services without our current number we had…
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Parental control
The parental control has not been working recently. It shows 0 devices. Do people have problem with it? It has been working with the new fios app, but it didn’t seem to work recently. Thanks
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Cable in water
A few weeks ago I had my line redone after we hit it with the lawn mower. The new line comes out the front of my house on the grass and to a pole near the road. We'll the internet hasn't been great lately so I walked out to the pole and the cable in laying in a huge puddle of water. Would this effect my internet service?
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Need status on fast ticket
Can someone please help me find someone that works at Verizon that knows what a fast ticket/engineering ticket is that can help check the status of the ticket? I was supposed to receive a call once the ticket was resolved. Numerous people that I have been passed back and forth to have no idea what I am talking about. any…
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no internet when using extension cord on box outside
I have a yellow box outside, 12v battery backup inside it and red/green lights etc. It is usually plugged into my wall, it also has a black large plug it plugs into first with a green and red light. When plugged into the wall the internet works fine. But when I plug the assembly into a powerstrip via a 1 foot extension…
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Router credit?
What does the router credit mean on my billing statement? Can someone please explain?
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CR1000a only providing internet via wifi
As the subject line says, I’m only able to get internet via WiFi from my Fios CR100a router. The Ethernet ports are not able to provide internet. Ive hooked up various devices to the Ethernet ports. None of them can access the Internet. Also, I have a MoCa adapter setup so i can have a wired connection in my basement for…
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Service disconnection
We got Verizon Home Internet a couple of weeks ago. Everything is great during the day. However all our security cameras as well as our Ring doorbell disconnect automatically from midnight until 6 am every night. It has been happening every night for the last week. It is so frustrating and will be the reason to disconnect…
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Loss of access from Fios network
Today we lost HTTPS access to https://www.netspend.com - packets are just timing out for our Fios connection. Works fine from Verizon Wireless or any other network, but not Fios Same for users.wpi.edu - can't access from Fios, but works fine for everyone else. I looked pretty silly arguing with the bank about their outage…
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Home Network Protection - Unable to manage, turn on/off, in My Verizon App
For months I have not been able to do anything with Home Network Protection. I enrolled in March, and there is no way to manage via browser, or Router gui, and the My Verizon App gets error after error just trying to access. I just want to remove it completely. Any ideas?
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I have no idea
So I am currently dropping cat6 throughout my home. I'm an avid gamer and so is my son. I'm running the 600mps package I think and was wondering so I upgraded my package to more speed? And when I went to the 600mps they had me buy a new modem router device. What would yall recommend for a new router or modem. I will have 8…
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Is it fair to charge me an installation fee for an ONT that "needs" to be upgraded?
I'm moving my account to a new address where there is a Verizon ONT and I have confirmed with the previous tenants who just vacated they were getting their internet through Verizon (in fact their account is still active and I had to submit my new lease as proof of residence to Verizon). I was told I would need to pay an…
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Underground installation planning
I am scheduled to have solar panels installed on my house in the next month or so. As part of the installation the electrical connection from the pole to my house is being buried underground (it has been knocked out 2 times due to storms). My Fios connection is also running from the same pole- as part of this process the…
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Fios app
Fios Internet goes out 6-8 times a year. Every time Fios app troubleshooting claims there is outage and insists on checking the Fios router and refuses to do anything further if you don't connect their router. The problem is ALWAYS outside my house. It has NEVER been the router. They ALWAYS find out a few hours or day…