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Repeated Internet Outages and Request for Credit
Dear Verizon Fios Customer Support, I am reaching out to express my dissatisfaction with the recurring internet outages—this being the second time in less than a month. My spouse and I both work full-time from home, and a stable internet connection is critical for our professional responsibilities. These outages have…
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Like to talk to an engineering group about DIA construction in Animas NM
We have a new business Deep Space Products Remote (DSPR) in, Animas NM. 88020 and would like to talk to someone about construction of a DIA to our property. Please help!
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Facilities Map Request
Hey all, I work for a civil engineering firm and we often have to reach out to the companies who where found on during the 811 call to request maps or plans that could aid in engineering design of the project. Is there a general form, inbox, or contact person for this process?
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Automated service is totally useless . It doesn't respond to questions, I wanted tech support but only got to leave a callback number after 6 phone c
I had to make 6 phone calls before I could leave a callback number The automated service decided I needed a new remote and sent me the wrong one. Once I got to tech support my issue was resolved and another remote should be arriving soon. The technicians are very helpful but the automated service is an experience in…
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Damaged tree on line
Near my house there is a tree damaged by wind leaning into the utility lines, I have Verizon so I assume they are cable lines, power lines are on the opposite side of the road. I notified the township.
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GTE utility box
I need GTE Utility box and line removed from property. Box is not in use and hasn’t been for who knows how long. We are building a fence and came across the line underground (it runs down the property line) I need this removed asap.
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GTE cable removal at house
I previously had GTE landline service at my house, but discontinued the service. I still have the cables from the backyard pole to the house. How can I set up an appointment for a technician to come and remove the cables?
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Inband SNR Status is 'Poor' on some TV channels
Sorry for the long post, but I think more details may be helpful. I have FIOS service with two VMS1100 STBs, 300 Mbps serice one CR1000B router and one E3200, two switches, several wired PCs, and several wireless laptops, phones, tablets, DVD players, etc. The TV attached to STB#2 has been experiencing picture quality…
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Damaged pedestal in front yard
Hello, I hope I get the necessary help..- there is a very damaged GTE utility box/ pedestal in my front yard. It got flooded during Helene and the cover was lost. Cables are exposed and hanging. I think it is a big threat and danger. I just covered it but it needs proper attention to avoid any issue. The pedestal needs to…
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Demo Release Letter
We are in need of a demo release letter. We have called, faxed and emailed but to to no avail. Is there another contact number I can use to try to obtain this?
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Verizon Vehicle (work truck) Damaged my property
Hello - I am not a Verizon customer, but a Verizon work truck has been parked daily on my property for the last several months due to what I believe may be a neighborhood Verizon Fios box being located at the edge of my property. Over the past week - Verizon work trucks have damaged my property in two ways. 1) their trucks…
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Property Damages
We have substantial property damages from trucks repairing downed lines, who should I contact?
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lid/Cover missing due to hurricanes
How can I report a manhole cover for underground wiring missing. Not missing at my address but I would like to report it as it has been missing for a few months due to rising Waters from hurricane Helene.
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Verizon Contractor Damaged Yard Installing FIOS
Verizon Fios Contractors Damaged My Yard! I have planted Zoysia plugs and now they have torn up my yard, I need them to replant with Zoysia plugs. Please reach out and let me know who I should call.
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Can I host a website on my own hardware?
I have Verizon Fios home internet. Does Verizon allow me to host a simple website (personal, not business related) on my own hardware that uses my Fios for internet access?
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Gift Card Offer Disappeared
I had a pending offer for a $200 & $100 gift card, and on the redemption date (today, 12/14), rather than showing under the ‘Ready to redeem’ section, it disappeared. How can this be and how do we fix it? Please see image below for evidence: This seems to be a reoccurring problem. Please advise on next steps.
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Utility Map Requests / Conflicts
Hey all, I work for a civil engineering firm and we often have to reach out to the companies who where found on during the 811 call to request maps or plans that could aid in engineering design of the project. Is there a general form, inbox, or contact person for this process?
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Verizon Pedestal Damaged - Please Help
Hello, We have been trying to get our property management company to find a way to repair these two broken pedestals in our community. The wires are exposed on both. Is there any way a Verizon rep can reach out and help our community please?
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Damaged Sewer Line
I have had to pay a substantial amount of money to a contractor to excavate and repair my sewer line. The line was destroyed when Fios was installed in my neighborhood. We have pictures of the orange fiber optic cable going right thru the line. Who do I contact for reimbursement ?
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Verizon Credit Card Reward Dollars: Major Issue! Please Help! Christmas Gifts!
Almost 28 year customer here....I am at a loss at this point. I just got off the phone with another Verizon customer support call with no answers or answers that do not match the info in FAQs or terms and conditions. This was call number 13. I am trying to use my $900 to buy my daughters Christmas gifts! As the days go by,…
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Moving a pedestal for new construction
What number do I call to have a Verizon pedestal moved? We are beginning construction on a new building and it needs to be moved back 6 feet. Please let me know. Thank you, Julie
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Property damage vehicle
Verizon cable fell on my vehicle , how do I file a claim. No one seems to know how to help
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Tech Support Wait times
Called in to Tech Support for my Verizon landline at 1PM today. Got the recording saying wait times were over an hour, and chose the option to get a call back when an agent was available. I got the callback at 4PM today, and have now been on hold for over 45 minutes, listening to music. Why would they call me back just to…
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property damage
Verizon ran a cable line across my property for my neighbor to get service. They damaged my invisible fence line. I reported the damage and they sent out someone to fix it and it's still broken. I called the help line and reported the damage on 3 separate occasions and was told someone would contact me to resolve the…
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Leaving Verizon Fios
Been with Verizon with four years, and I will be leaving as soon as I get Optimum installed; all because I don't have a Fios router. They say you can use a third party router, what they don't tell you is what happens if they shut you off. For some reason Verizon thought I only had one STB so they shut off one. I called…
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Lawn and Sprinkler Damage
I want to express my dissatisfaction with the recent activities conducted by Verizon workers on my property - Multiple times this week, Verizon workers entered my property to perform fiber installation work without providing any prior notice or seeking permission. When I approached them for clarification, they stated they…
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Reporting tree limb on lines
There is a large forked branch of a tree on the cable lines going to our street. (I checked with ConEdison, already. These are the cable/FIOS lines, not the power lines.) I would like to be proactive and report this before it becomes a bigger problem. All the automated support options don't seem to cover this need.…
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Outside green box wires exposed
The outside green box wires are exposed. They are hanging out the utility box
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Data Utility Requests: Public Projects
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in San Antonio, Texas and needs a utilities map for design purposes. Is there a way to contact the engineering/construction department? I could provide more information when in…
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Formerly Happy FIOS Customer
New FIOS cable box and remote I have been a Verizon/FIOS customer for several years with few problems. About one month ago I called and asked how I could get remote that could be operated by voice. I was told I would have to get a new cable box, which I agreed to. I requested a tech to set it up and a few days later he…