General Products & Services
move green box
We would like to have an old/abandoned GTE phone utility junction boxes removed from curb next to my house. If it is still in use, can it be moved to the property line? It is in part of my driveway.
Green Interface Box
I am going to repost this because although I received a private message saying the issue was been escalated, but I never received a response since 11/2023: There is a large green metal telephone box that was once attached to my house, but became detached and is now literally hanging by it's wires on the side of my house.…
Property Damage Claim
How do I file a property damage claim with Verizon? a Verizon owned pole and cables fell next to my house. Contacted ConEd given damages, but given Verizon owned the pole they sent me a letter saying I need to claim this with Verizon.
2FA / hardware security key
* Why Verizon Fios not offer or add 2FA ( TOTP ) or hardware security key enabled features. The current system is SMS and does not offer the same security features than the one I mentioned. Not to mention that it’s getting mass adoption by other global organizations. Meanwhile, Verizon does not implement such security…
Wires down
There are two wires hanging down low to the ground onto the sidewalk in front of our house after a tree was cut down. We contacted our local electric company who came and told us that the two wires were Verizon's. We tried to call Verizon but could not get in touch with a live person (we don't have a Verizon account).…
Engineering Department for construction coordination
I am working with the airport in Danville VA on a construction project and there is some equipment on site that we would like to relocate. Is there a contact that could help coordinate the relocation of the equipment?
Property Damage - Who to Call?
Verizon has recently been working near our business and they drove their large trucks across our grass and have created some large ruts in them. I've been given no less than four different numbers to contact and no one is of any help. How do we talk to someone who can actually get something done? For reference, these…
Red Fail light on ONT after 1 Day
I've only had Fios for 1 day before the red Fail light on the ONI came on. I've been back and forth with the troubleshooter to no avail and now it's saying I need to schedule a tech visit. I don't understand how the equipment can fail after a single day.
Red light in Fios set top box after reboot
Have 2 boxes. Picture went out on 1. Rebooted everything. 1 box now won’t reboot. It starts to reboot, then three lights appear. A red light, a white dot and the power button lights up. Then everything shuts down again and the three lights go on again. This keeps happening. Verizon chat tells me there’s and outage in the…
Property Damage
On April 19th Verizon crews were doing work on Chestnut Place and Willow Place in Nutley. The Verizon crew ripped the cable off the side of my house damaging the vinyl siding. Please advise the best way to file a claim.
Ticket status?
The pole outside my house has been decommissioned - a new pole has been installed next to it, but the Verizon team has not transferred their wire connections or removed the old pole yet. I've been told that there is an engineering ticket for this work to be done, but I wasn't given the ticket number, and I don't know who…
Long Wire Hanging From Pole
I have a very long cable hanging from a pole in front of my house. I just found it tangled up in the branches of my cherry tree. I am not sure what kind of wire it is, but I believe it may be a fiber optic cable. It is hanging down about four feet from the sidewalk. This sidewalk is frequently used by neighborhood kids and…
Damaged Green Utility Box
Our neighbors backed over the green utility box in our yard. How do I get a tech to come out to repair it?
Telephone pole wires slapping up on building wall
Short old utility Pole remains with communication wires slapping against my building wall when the wind blows. BGE installed a new much taller pole and placed their electrical wires higher up but the original pole remains with just the telephone wires. How can I get Verizon’s out to relocate their low hanging wires which…
How to report a broken Verizon pole on my property
I have been trying to report a broken Verizon utility pole for 4 weeks. Talked to 2 customer services Verizon representatives and used their phone app to send video of broken pole. Made appointments online, 3 technicians came out at different times and each one said they could not touch the pole because it is a hazard. I…
Verizon replacing utility pole in front of my house?
Hi. I just found out this week that Verizon will be replacing a utility pole in front of my house. I found this out by contacting my township, and then this morning there was a surveyor on my property taking pictures of my home and PECO meter. Can someone please provide information on when this replacement will happen and…
Setup Fee not waived
When I was on the phone ordering, the representative told me about the $100 technician setup fee. I told her that I don't need a technician because my home was already previously setup with Verizon but she said that she could ask her supervisor to waive the fee. She came back and told me the fee was waived, but now that I…
Relocate Verizon telephone pole- Grand Prairie TX
We are in the process of redoing an industrial client's driveway and fence line for new fuel canopy. One if the utility poles owned by Verizon needs to be relocated. Can any tell me who to contact about this? Thank you!
Unable to redeem World of Tanks FIOS Home Offer, now that offer is expired
Very frustratingly I had been trying to redeem the World of Tanks $75 in-game content promo offer through the FIOS Home offers and each time (10+ tries) it showed "no keys available today, check back tomorrow". Now that promo has expired and I was unable to redeem the offer. I've chatted with service reps with no help.…
abandoned junction boxes
We live in a rural area where Verizon has abandoned all land line service. There hasn't been land line service out here for 10+ years. Can we remove the abandoned junction box in our yard right next to our mailbox? It is an eyesore (ALL of them are an eyesore). The specific junction box I'm talking about is 411 23 in…
Damaged FIOS ground access cover
How can I get someone to come replace a damaged ground access cover for a FIOS box in my neighborhood? It's a safety hazard.
Abandoned Copper Junction Box in Front Yard
The abandoned copper junction pedestal in our front yard has now been damaged by multiple storms. I've repeatedly had to piece the exterior cover back together, if only to minimize the eyesore. The most recent storm has made the pedestal unrecoverable. Our area was converted to fiber long ago - is there a way to have…
Remove Verizon cable lines from my backyard.
On 4/3/2024, in Wilmington, Delaware, we had a bad storm that caused power lines and cable lines to be significantly damaged. Delmarva, the power company showed up on 4/8/2024 and repaired and removed their fallen power lines. I CALLED VERIZON ON 04//6/2024 (1-800-837-4966) AND THE LADY WHO TOOK MY CALL (SONJA) SAID…
Low hanging wire in front of my house
The wire that connects to my house to deliver my Verizon service has been hanging low for almost a year and it has gradually been dipping lower and lower. I have called multiple times (dating back to probably about a year ago) to set up a service call using the automated system. Each time, I have been told that someone…
A Verizon Wire Caused Car Accident
Low wire cause car accident, have the police report that states Verizon. How to file a claim?
digging in my yard and I have sprinklers
what happens if they destroy my sprinkler lines
communication line that runs through my property
have a communication line that runs through my property needs to be removed in order to perform construction. What department number can I call to get this taken care of? My city is troy,MI Thanks for your help!
Remove utlity pole
Hello, who do I contact at Verizon to have a Verizon-owned utility pole removed from a city-owned parcel in Queens, NY? Thank you
Dangerously Broken Telephone Pole
There is a broken telephone pole that was hit by a car a month or so ago. Since then the pole has been cracking under the stress from the high winds and storms that we have had. The pole has literally shifted since the split is getting worse. Our road is heavily traveled and I fear that it's close to completely cracking in…
Version poles and lines
I have a new project that will involve removing the version wires from the pole and placing them underground . Who would be the contact person / number to get help with this project.