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How to report a broken Verizon pole on my property
I have been trying to report a broken Verizon utility pole for 4 weeks. Talked to 2 customer services Verizon representatives and used their phone app to send video of broken pole. Made appointments online, 3 technicians came out at different times and each one said they could not touch the pole because it is a hazard. I…
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Verizon replacing utility pole in front of my house?
Hi. I just found out this week that Verizon will be replacing a utility pole in front of my house. I found this out by contacting my township, and then this morning there was a surveyor on my property taking pictures of my home and PECO meter. Can someone please provide information on when this replacement will happen and…
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Setup Fee not waived
When I was on the phone ordering, the representative told me about the $100 technician setup fee. I told her that I don't need a technician because my home was already previously setup with Verizon but she said that she could ask her supervisor to waive the fee. She came back and told me the fee was waived, but now that I…
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Relocate Verizon telephone pole- Grand Prairie TX
We are in the process of redoing an industrial client's driveway and fence line for new fuel canopy. One if the utility poles owned by Verizon needs to be relocated. Can any tell me who to contact about this? Thank you!
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Unable to redeem World of Tanks FIOS Home Offer, now that offer is expired
Very frustratingly I had been trying to redeem the World of Tanks $75 in-game content promo offer through the FIOS Home offers and each time (10+ tries) it showed "no keys available today, check back tomorrow". Now that promo has expired and I was unable to redeem the offer. I've chatted with service reps with no help.…
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abandoned junction boxes
We live in a rural area where Verizon has abandoned all land line service. There hasn't been land line service out here for 10+ years. Can we remove the abandoned junction box in our yard right next to our mailbox? It is an eyesore (ALL of them are an eyesore). The specific junction box I'm talking about is 411 23 in…
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Damaged FIOS ground access cover
How can I get someone to come replace a damaged ground access cover for a FIOS box in my neighborhood? It's a safety hazard.
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Abandoned Copper Junction Box in Front Yard
The abandoned copper junction pedestal in our front yard has now been damaged by multiple storms. I've repeatedly had to piece the exterior cover back together, if only to minimize the eyesore. The most recent storm has made the pedestal unrecoverable. Our area was converted to fiber long ago - is there a way to have…
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Remove Verizon cable lines from my backyard.
On 4/3/2024, in Wilmington, Delaware, we had a bad storm that caused power lines and cable lines to be significantly damaged. Delmarva, the power company showed up on 4/8/2024 and repaired and removed their fallen power lines. I CALLED VERIZON ON 04//6/2024 (1-800-837-4966) AND THE LADY WHO TOOK MY CALL (SONJA) SAID…
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Low hanging wire in front of my house
The wire that connects to my house to deliver my Verizon service has been hanging low for almost a year and it has gradually been dipping lower and lower. I have called multiple times (dating back to probably about a year ago) to set up a service call using the automated system. Each time, I have been told that someone…
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A Verizon Wire Caused Car Accident
Low wire cause car accident, have the police report that states Verizon. How to file a claim?
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digging in my yard and I have sprinklers
what happens if they destroy my sprinkler lines
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communication line that runs through my property
have a communication line that runs through my property needs to be removed in order to perform construction. What department number can I call to get this taken care of? My city is troy,MI Thanks for your help!
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Remove utlity pole
Hello, who do I contact at Verizon to have a Verizon-owned utility pole removed from a city-owned parcel in Queens, NY? Thank you
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Dangerously Broken Telephone Pole
There is a broken telephone pole that was hit by a car a month or so ago. Since then the pole has been cracking under the stress from the high winds and storms that we have had. The pole has literally shifted since the split is getting worse. Our road is heavily traveled and I fear that it's close to completely cracking in…
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Version poles and lines
I have a new project that will involve removing the version wires from the pole and placing them underground . Who would be the contact person / number to get help with this project.
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Tree growing into poll
I have been calling Verizon for months, I get a ticket number and a promise that they are coming. They never show!! Our fence fell down and we can’t put up another until they come with bucket truck. The wire is so tense it will soon snap. Called yesterday and “Mr. Will” refused to transfer me to a Supervisor, he said “we…
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Obsolete GTE Utility Box Removal
I’ve spoken to three Verizon customer service representatives where English is not their primary language. I’m not sure if the last person I spoke with understood what I was requesting although she claimed to have created a “ticket”. I have a green GTE utility box on my property that was struck by a vehicle several years…
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Damaged pole
There is an old Verizon pole next to my fence at the alley side of my home and it clearly needs to be replaced. It is leaning and looks like it is going to snap in half. I don't have telephone service through Verizon. I have called a couple times in the past with no reasonable response. I am asking that this pole be…
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Fios not available at my address but is available to the rest of the houses on my street.
Is there a way to get this corrected, I am trying to order the services as I am moving into the apartment and I am dreading having to use the slower alternative... I am not sure why the website is showing the service as not available when both apartments between mine can get the service.
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Fios line needs to be taken off pole that is falling and attach to new pole BGE installed
Help with contact to arrange for Verizon Fios line to be relocated to new pole already installed by BGE pole is on property
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Broken in ground box
There is an in ground box behind my town home that has the lid torn off. It is filled with water and a component inside has floated to the top.
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Underground lines to be moved
There is an underground Verizon line on our property, which we are in the process of constructing a new building on. I need Verizon to move the lines. Can an agent please get in touch with me to schedule this work? Thank you
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No response from Verizon contractors after 3 months and no response from Verizon
Verizon contractor destroyed our side walk and created a public safety hazard Sandhu1 Sandhu1 Enthusiast - Level 1 02-13-2024 12:46 PM Verizon Fios green boxes are in our sidewalk. Verizon contractors ripped apart our property sidewalks boundary line stone tiles and left them unfinished. They left a gap also and this spot…
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disconnection - building demolition
Hello, my company is demolishing a building, and I need to have all Verizon wires disconnected at the street. We do not have any Verizon accounts, but the previous tenant who moved out likely did. Who should I contact to set this up? Thanks!
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Utility Double Pole Low Wires
I have a utility pole that was hit last October.Verizon pole number 21 in Massachusetts.The phone lines are low and blocking my driveway for my contractor.The new pole is attached to the old broken in half pole.I guess 90 days is the law to fix double poles...need an agent for help please . Thank You.
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low hanging wire
Good afternoon, I have been trying to contact someone regarding low hanging wires (some also chewed/shredded) located at 5th St and 1640 N. Olden Ave Ewing, NJ. I have contacted the local police, called the Verizon customer service number and also written a letter (photos included). We are concerned that someone may hit…
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In ground Verizon/GTE service box
I have an in-ground Verizon/GTE service box in my yard. It is level with my lawn. I am extending my driveway and want to pour concrete around the box. Since I will possibly be driving over the box, I wanted to find out if Verizon has a metal or cement lid that they can install to protect the box. I already called the 800 #…
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Demolition letter for building
Looking for the process to get a demolition letter from Verizon for a property in NJ
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Verizon dug in my yard last week and cut my pet's underground fence
Verizon dug in my yard last week and cut my pet's underground fence. How do I get it fixed?