Hotspots
To get my hotspot back online
Trying to get my hotspot back online so I can download my game
Hotspot Usage Limit
Found out to day that Verizon limits data usage. Greedy .. as if they aren't already way over priced.
Jetpack issues
Hello everyone, we have a jetpack and it's been working for the past couple months. A few hours ago, it disconnected from all of our devices except my laptop. I've restarted the jetpack twice and it will still only connect to my laptop. I checked and it doesn't have any devices blocked, our service is still being paid for…
Hot spot
My 55 plus plan includes hot spot. The Verizon hot spot on my iPhone has not worked for months!!
Mobile Hotspot
Hey there! I don't usually use my hotspot much, but my wifi was acting up. So, I connected my hotspot to my gaming console to download a game. Surprisingly, within 10 minutes, I received a message saying I had used up all my 9999.00 GB of data and they slowed down my hotspot speed. This just doesn't make sense to me. I'm…
Orbic using data
Why is orbic using data when everything is off?? We were going for week, nobody home. We live on a mountain, nobody around to steal data. The month ended, reset and we come home to find that the orbic has one 60.7 gigs(or whatever) used!!! What gives Verizon???
SIM from Tracfone in MiFi Jetpack
Can I put the SIM from my Tracfone into a MiFi Jetpack to use it as a hotspot and use the data portion to connect my other devices?
Hotspot usage without permission and Apple and Verizon unable to find why
I have been noticing my hotspot usage has been through the roof! It is with devices that I do not know who is using them. I have notified Apple and Verizon but no one can tell me how and why the usage is so high. I spend majority of time on my home wifi which would negate the hotspot usage. I have changed my hotspot…
Audi Connect
I just purchased a 2023 Audi Q5 and am told there should be trial period for the internet. Please correct me if I'm wrong. Richard
USB Dongle & MiFi GPS issues
I have a Inseego USB modem and a MiFi modem. When I log into the 192.168.1.1 site the GPS is turned on and it provides accurate coordinate. However, when using windows 11 maps and windows location services the correct GPS location does not appear. It’s not even close. What can cause the correct location to not translate…
Orbic brick in Canada
I have an Orbic that is showing a red "x" over the cellular bars. I'm not sure I understand why because my iPhone has 2-bars where I'm located and I'm just outside of Quebec City at the KOA in Levis, QC. I spoke with a technician earlier today regarding the issue, but I'm not inspired by confidence in her ability. She had…
Home Internet
I have Verizon DSL and a home phone land line. We live in a rural area and both my land line and DSL do not work properly. When I had Verizon come out to look at it, there wasn't much they could do. We do not really use a whole lot of Internet each day - maybe an hour of Netflix a couple times a week, an occasional zoom…
Refund
Albuquerque, NM 87120 June 19, 2024 To Whom It May Concern: Re: Susan ***** Account #***** I am writing this letter as suggested by Nikki in the Customer Service Dept. during our conversation yesterday, June 18, 2024. In November of 2022, my foster daughter came to live with me; in December, the day before I celebrated my…
Inseego M3100 issues
Looking for some assistance with a Inseego M310 MiFi jetpack. We recently got this unit to replace a much older USB data modem. The new unit has performed very poorly. We have multiple data dropouts with the new unit. Using the older Cell USB stick, we have reliable service. The two units are in the same physical location…
Ipad has been shipped but isn’t showing up on the Verizon app and I can’t get ahold of an actual agent
So I ordered an iPad and I received it and It was the incorrect iPad so I tried to contact Verizon to get a replacement but all I got was robots and people re-directing me to different areas so I just decided to return it and get a refund For the money I put down for the first monthly payment. So I’ve shipped it already,…
Jet Pack
Don’t know how to start this post, due to the lack of help from Verizon Reps. I spent 5:30 hour on the phone without a resolution to my problem. I even spent 1:30 on a Verizon store both with a phone rep and a sales person, who has no knowledge of anything it seems. It all started with my jet pack not connecting to the…
Hotspot
How do I activate my hotspot
Jetpack Logs Timestamp
What time zone does the Jetpack use to timestamp logs. Can it be changed? If so, how? The Jetpack is a 7730L
Mifi v update to phone
Is it better to purchase Mifi or a new phone for connectivity?
Orbic hotspot has slash through 5G
Our orbic 5G hotspot worked fine for a while, although on occasions I'd have to reboot it. It now (last at least 2 weeks) has a slash through the 5G and won't connect to the internet even though I have 5 bars. I've restarted it several times even taking the battery out for several minutes, it still has the slash. It…
Remove verizon codes from message app contact list #BAL, #DATA, #MIN
Samsung Note 20 When I start a chat in my messaging app, when I go to search for a contact, it lists all the customer service codes for getting your balance or checking minutes at the top. I cannot get rid of them, or at least hide/move them to the bottom of the list. They do not appear in my contacts app, only when using…
Port Forwarding help
i am currently trying to port forward on the ARC-CXI55AX but i am not totally sure how to input the correct numbers. I play warframe and they require me to port forward: UDP: 4950, 4955 TCP: 6695 - 6699, 443, 80 I am not sure how to input the numbers correctly as i get input errors "Original port: the input port has…
New service hold
Placed a new service order yesterday 2/23/24, paid $110, got the email for id verification via them sending a text after two resends, I still never received said texts. Reached out via chat, spent 4 hours of my day getting it resolved. Did the dang id verify documents selfie etc. got back on chat and was told by 3…
How do I subscribe mobile hotspot
I accidentally click skip when it showed subscribe to the hotspot when I barely got this phone what do I do?
Trouble after update
I recently have been having an issue with the 8800. Never moved location but all this month it has been “searching” for signal … in an attempt to diagnose we change one variable at time … we have discovered that as soon as the “fully charge” lighted message comes on we lose internet! It then requires us to unplug the…
Consistently horrible coverage zip code 76008
I’ve lived here for 3 years. It’s never worked well around my neighborhood, or the community my parents live in just 3 mins down the road. No real excuse for bad signal here in the flats of north TX… and yet, that’s what we have. We have 6 total devices between the 2 families, and we are going to leave for a provider who…
Verizon took away hotspot
I took my wife to a Verizon store to add her to my plan. They lady assured me the plan was the same even the hotspot. I mentioned the hotspot be very important. It turns out our plan does not have hotspot. I am very disappointed as this was promised and not delivered. We attempted to added but was told thus plan cannot…
Alerts on device
Hello everyone, I have a question that seems Verizon can’t answer. So hopefully someone here can help. On my Jetpack device when I’m in the messages section it states that there is an alert that needs attention. Found out that the alert is that my messages are full, but when I check my messages they are empty. Is there…
Device return
I'm in a long-term runaround with my account. I went to my local Verizon store obtained a jetpack took it home realized it was not working for me. I returned it within 20 days and paid the restocking fee. Subsequently, I received an email from Verizon saying I owe them. I called customer service. I didn't have a Verizon…
Customer service rep
I had a question regarding a new line I purchased with my s9 + and since i like to understand how things work, I called in to customer service to ask someone... I didnt quite understand why my tablet needed the new phone #and I couldn't have it for my 2nd line.. At 1st he was ok. He started out with a story regarding a…