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Messages + not working on Ipad
I try to get Message + working on my IPad, but. When I click “send code” to my mobile, the text never comes, anyone had this problem? Tried several times, very frustrating, even tried using my work phone which is an IPhone. Thanks for any help you all can provide.
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Unable to access 2tb Cloud
Hi, I have Verizon 2tb cloud service under Fios but unable to access it. When I click on it through desktop webpage it's in perpetual refresh mode and nothing happens. When I login verizon cloud application it says I don't have access to Verizon cloud 2tb option and prompting me to buy the 2tb option. Verizon chat support…
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Verizon messages
The ability to send and receive text messages in Verizon's website will be discontinued on 12/11/23 I use that feature at work where I am not allowed to have a cellphone or any other personal electronic devices. Is there going to be something to replace that feature that can be accessed online?
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Unwanted apps after system update
Something I have noticed after updates I have new apps installed on my phone. So far they are always games, always at the end where newly installed aps show up. These are games I have never downloaded, but they are on my phone, when I check the play store they don't show in my app list, but I can find them and have the…
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This message has not been downloaded from the server
I have an iPhone 11 and my husband has a Samsung 21. We are both having extreme difficulty getting emails to come in on a regular basis. On the Samsung, it would not receive any emails or send any emails all day long then over night it would get the emails from the day before but not anything else all day long. On the…
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Message+ notifications is using the wrong sound for some contacts
I have a Galaxy S23 with all software up to date. I set a default notification sound in Message+ (Hamburger icon/Customize/Notifications/Sound), and I have several other contacts which have unique sounds to better distinguish who's texting me (Individual text conversation/3 dots/Customize/Notifications/Sound). I received…
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Verizon Wireless Network Team Offers Free Network Extender - Legit or not?
Received the following today on my phone from a number that doesn't reverse search to anything Verizon. Also, the poor English grammar raises a flag Is this legit or not? "Hello, this is Dan from the Verizon Wireless Network team. We understand you are interested in us sending out a network extender to you that can help…
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Delayed Text Messages (Messages+)
I've been experiencing delays in receiving all forms of text messages via the Messages+ application since Sunday, September 11th 2022. In my 15+ years of having Verizon I've never had this issue before. I've worked with at least 4 agents at this point and the resolution is always temporary for the time of the call. Last…
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Hulu, Disney+ Bundle Third Party Cancellation
Several months ago I switched my mobile service from another company to Verizon. At the time Verizon was running a special for the phone and plan I was buying that I would get the Disney+, HULU, and ESPN+ bundle free for the first year I believe it is. Everything connected great. I never had Disney+ or ESPN+ before so that…
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calls disconnected at midnight
Whenever my boyfriend and I talk late at night, our call is disconnected at midnight on the dot. When the call disconnects I hear a message that says something like, "Welcome to Verizon. The person you are trying to call has calling restrictions that do not allow this call to be connected." That doesn't make sense because…
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Enhanced Group Messages
I use message + and the enhanced group feature is awesome. However, when I create a new enhanced group message the participants ONLY see each others phone numbers, never their names even if the # is saved as a contact in the recipient's phone. How can this be fixed?
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chat transcript?
Does anyone know how I can get a chat transcript from July 2022? I keep being told by customer service that the transcript has been archived. But no one seems to know how to access the archive.
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Smart Family update Sept 2023
I recieved several notices to update to the new smart family app to maintain functionality and for its new features etc. Finally I updated from the app store and now it won't login. I was able to login just before installing the update. After the update it pops up a browser like window to login. I enter my information and…
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Automatically disconnecting one child's phone from Smart Family Companion App
We are using Verizon Smart Family premium, and one of my children's phones keeps removing permissions for the Smart Family app. The other child's phone stays connected. My son was listening to a class in front of me the last time it disconnected, so I'm certain that he's not removing the permissions. How do we stop this,…
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Messages+ eGift card service issues
I can’t seem to get my messages+ app to send gift cards. I’ve tried to send a few to myself over the past week but I get the error message that it’s taking a little longer to process my request and to try again later. Problem is my account is still getting charged. How do I either get the gift card or get the charges…
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Message+ can't generate a pin in Iphone.
I was using Message+ for a while. Recently, it starts to have a problem related to calls. To resolve the issue, I reinstalled it. After that, I am not able to associate Message+ with my phone number anymore. It keeps showing error that can't generate a pin and try it later. Is there anyone who know how to resolve this…
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How am I supposed to login when phone is broken?
This seems incredibly stupid. Broke my phone, trying to login so I can order a new one, and it won’t let me because of 2 factor authentication. It’s texting my broken phone the 6 digit code, which I obviously can’t get. I can’t just call them because my phone is broke! I’m able to get here with my iPad, but that doesn’t…
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Apple One Unlimited - cannot sign up family
I got Apple One Unlimited, and I activated Apple One for my line. It's active on my phone, no problem there. The Verizon web site says I am signed up for Apple One Family. If I try to activate another of my family's lines, it says that I have to unenroll from my individual plan first before I can enroll in a family plan.…
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Broken Phone and Two Factor Authentication
As there have been a few of these posts already, I'll keep things short. I am unable to turn on my phone to complete the two factor authentication on the Verizon website to start the process of replacing said phone. I do not have a spare phone to try and access my account in any other way. I do think there should be…
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Messaging plus app with Verizon has serious issues
Galaxy 22 ultra. Sending pictures even in the portrait mode go sideways. Also when replying to text with talk to text it always stops working after the first word and sometimes the second. Always. I’ve tried different troubleshooting to find the root of the problem and it’s messaging +. I have since removed the Verizon…
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Verizon Dollars Issue
I am having applying and seeing Verizon dollars in my Verizon app. Called Verizon customer service , synchrony bank customer service . No update . I see Verizon dollars in my statement but Verizon doesn't see it . This is so frustrating as a customer . Has anyone has any tips . How they resolve this issue .
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Message+ EGift
My EGift feature won’t work. When I try to view the catalog it closes the app all together. Are there any fixes for this? I read online you could subscribe or unsubscribe via “integrated messaging settings” but don’t have that option anywhere. I have an iPhone.
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Vtext messages: Severe Delay
I use email to text using @VTEXT .com. I use it to send daily weather forecasts to forest firefighters. As of late, I send the email to text in the morning and my firefighters are getting the text hours later, in the evening. It does go through Gmail but Gmail says it's been sent. Any reason why it's become so difficult?
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Verizon App ignores Biometrics
I have used fingerprint unlock for the Verizon app for a long time. Recently, it stopped asking for my fingerprint. I have to enter my username and password every time. And it never vills it in for me even with the remember my username. I have gone around and around "Turn Touch / Face Id" on and off and following all the…
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Apple One Unlimited: You have a pending order, please check back in 15 minutes to make any modifications.
I am not the first to experience this so I will link a few other posts with the same issue. It goes back years. This should have a documented resolution by now, yet every support staff I've dealt with thus far acts like this is a first-time thing.…
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How do I access Verizon Cloud when it is included with my home internet?
I signed up for the Verizon 5G Home Internet which came with a Verizon Cloud Unlimited plan. However, I can't access the plan at all (even though it says it's active on my internet line). When I go on the mobile app, it automatically logs in with my phone number and says I need to sign up for a plan and pay for it.…
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Account Updated
Hi. I received a text message from 899000. Message says: "Verizon Msg: Your account settings have been successfully updated. If you did not make this change, please call 800-922-0204." That number is a legit Verizon number. I called in and support told me there had been no changes on my account and didn't understand why I…
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Smart Family Companion App Won’t Pair
This is so frustrating. Ever since the app updated my smart family plan is useless. One child’s phone won’t pair I get a message telling me his phone isn’t connected to the Verizon cellular network, he is. The other child’s phone is telling me his VPN isn’t setup but there is no way to set it up. We do not have the child…
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Roadside
Says cancel anytime wont let me cancel this worthless Roadside that left me stranded
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Unwanted games installed
I had three unwanted games installed on my phone today, during a security update! No notice whatsoever was given for this, and I didn't notice any change until I saw three game icons on my app closing page, instead of the icons for commonly-used apps that I expect to see. This was very disturbing to say the least, making…