Billing & Payment (Archive)
Trying to get the offer that I was promised
I've been trying to get the offer that I was promised at the store since May 28th 2023. I've been a customer for 20 plus years you think they would treat me a little better than they have. I have a print out from the store saying bill should have been $119. When I called to activate the home internet the girl told me my…
cancellation of promotional credit
We traded in a phone and purchased a new one in April. The terms of the sale included a monthly credit for the following 3 years. In June, we were notified that the credit was in error, and we were billed for the amount of the credit we had received up to that point and the monthly credit was removed from future bills. I…
I am being charged for a phone I never got
I need to speak to someone! I have talked to people in the store, called and talked to people and on text threads. I am being charged for a phone I never got (shipping confirmed I never got it) and after going into the store and being told it was handled with the "cooperate team" after I stood there with the man I then was…
Verizon Visa Reward Dollars disappeared
Free Netflix Premium promotion on Play+ but still being charged $19.99
On March 13th 2023, I received an email from Verizon stating I could get Netflix Premium free for 1 year if I signed up for the Netflix subscription through Play+ and added an additional subscription. I followed the instructions in the email, linked my existing Netflix Premium account to Verizon's play+ and added…
Phone suspended even after paying the bill to reactivate
I paid my balance to reactivate my service but it still says my phone is suspended whats going on here?
Payment Reversal
I was happened to be charged my phone bill of $159.10 twice on 08/18/2023 which is fine (not really). Anyway, I contacted support like one should do and I got a sweet agent that helped me and after everything was figured out she told me it would take 3-4 days. I also scheduled a call just to confirm because I just wanted…
Verizon Dollars
I signed up for Verizon Visa and expect that I can use the reward Verizon Dollars to pay for my Verizon monthly bill. However, my Verizon Visa does not link to my Verizon account. Talked to support 3 times, and they opened the incident with the 10 days lead-time. After over 10 days, I called in to check the status of my…
Collections
I was a Verizon customer for 5 years, from 2017-2022. Unfortunately, financial constraints caused my account balance to be so high that I could not afford to pay. The issue is the following events after my account was closed out due to the aforementioned financial situation... First, my past-due balance was sent to the…
Verizon Trade in Issue
I have been involved in a 6 Month nightmare with Verizon. We traded in our 10S phones to get the 14 pro and were supposed to receive promo credit of 22.22 for each phone toward our bill. They applied it for the first moth and then removed it because they claimed they did not receive our trade in. After we proved they did…
Don’t trust the upsell discounts offered
Verizon’s business dealings are shady and fraudulent. You have to fight every time to get the discounts offered by the sales rep applied properly to your account.. Last December 2022 I wanted to upgrade my Fios, when I placed the order I was talked into jumping to the Gigabit speed and told my Mobile + home discount would…
Device payment
Im trying to upgrade my phone but a credit score from december 2022 is being used. I underatand a certain credit score muct be met and other conditions. However, i dont understand why such an old score is being used. The dude on chat told me it should be updated every month. Dude i called for customer service said verizon…
False data usage added to my account
I've noticed over the past few months that I've suddenly been running out of data on my 5 GB grandfathered plan every single month. Verizon prompts me to add either 1 GB or 3 GB extra for $10 or $20. After adding data to my plan multiple times over the month, I decided to start independently tracking my data usage. I am…
Got billed for NFL Sundsy ticket even though I had promotion
I got a new Samsung Galazxy Note S23 and changed my plan. You sent me an email that says: "Get the NFL Sunday Ticket on YouTube, on us: As part of your order, you qualify for the NFL Sunday Ticket from YouTube and YouTube TV, on us. Once your service is activated, we'll send you instructions on how to claim (must claim…
Customer Service
Today I experienced the worst customer service ever in my 15 years of being a Verizon customer. I asked the call to be escalated to a manager based in the US as the representative did not have a clue as to the problem nor was the representative willing to listen to the actual issue. If the representative had escalated the…
Re-connect fee when never disconnected
I am a Verizon business customer with 5 lines of service. My 5 line have NEVER been disconnected for nonpay. My recent bill is $126.55 higher than it should be. I can see that EACH LINE is being charged a $24.84 reconnect fee ($20 each plas applicable taxes). First I started out by chatting online with Verizon customer…
Overcharging
I currently have one phone line, without a device payment plan, and internet. $85 for the phone, $45 for the internet. My last payment made was in July for a little over a couple hundred dollars. Somehow for the month’s of September and august, my bill for those two lines is racked up to $504. This is after countless…
Billing Issues
Hi I got connected with Verizon mobile service in this month of 2023. I got 7 lines added into my account . I had various billing issues that generated for me . I called Customer care representative and they told me that it will be taken care in 2 weeks time and I will get some waive off. When I called them again today…
$10 charge to talk to a person
I was charged $10 to talk to a representative today about something that I was unable to find or do on line. Your charges and profits are already pretty high and I find it unconscionable , especially for older people, to have to pay to talk to a representative is absolutely outrageous.
Trade in value
If I have a phone with a trade in promotional value, the device balance decreases each month due to the trade in credit. If I cancel or transfer the service, does that mean I need to pay off the device balance at that time? The below text from the hints at a reversal. How would that happen, and what is the minimum number…
Still being charged for unopened phone that was returned and received by Verizon
I bought a phone in August, changed my mind the next day, tried to cancel it, and online agent told me I could not. After I received it, I tried to return to the store, was told could not. After three tries, the agent sent me a return label and I returned it and it was received back long before the 30-day return period. I…
Weird Billing r/t mobile protection
I was going to cancel mobile protect ($17) on one of my lines and was shown that my bill would INCREASE by $30/month. How does that make any sense????
Verizon changed my plan without permission
Yesterday on 11423 I called Verizon to change the plan on my MiFi. I was unable to change it myself because of Verizon app wasn't working on either of our phones. So I called 611 spoke to an agent and was able to get the plan on the jetpack changed which was all I wanted. Before I hung up with him the phone I was calling…
I can't get international plan off my account. I am ready to switch to Tmobile.
I was away for 10 days in July, and decided to buy one month of an international plan. I was told I couldn't do that - that it had to be recurring. I was told to call back when I returned. So...I called back when I returned. I was told the original agent shouldn't have made it recurring. Then I was told the agent took it…
Verizon not refunding entire overpayment for over a month.
I am a prepaid phone customer of Verizon. On June 5, I went to make a phone call and was redirected to the Verizon Prepay Bot. This is usual and expected. And I paid the monthly prepay amount of $60 using my usual card I confirmed all. Typically, as soon as soon as that payment is confirmed, the phone works again…
Issues with Our Bill - $25 Dollar Loyalty Discount
All, My wife an I have been having multiple issues over the last few months getting a $25 Dollar loyalty discount applied to our bill that was promised to us back in May. We just completed our 4th call on the subject (We've spent probably close to 6 hours on the phone) and every time we think that we have fixed the issue,…
iPhone Device Credit keeps being removed from my Account!
3 Months ago I purchased a new iPhone from Verizon under a promotion they were offering which was for $22.22 of each month. At the time they required me to upgrade my wireless plan in order to receive the promotion, which I did. Since then every month they send me emails saying my promotion is going to expire unless I…
Trade-in Credit Issue - Never Received
16 Months & Still Have Not Received Device Trade-in Credits I started my plan with Verizon in March 2022 and my husband and I both traded in our iPhones (2 devices total) for the switch to Verizon get a free iPhone 13 Pro Max promotion. We both sent our phones to Verizon and the monthly promotional discount was only…
December 2022 Free Tablet with New Line
In December I activated two new 5G Start lines in-store and was told I could get an Apple Watch SE (2nd Gen), Apple iPad (9th Gen), and Beats Heaphones for free. I would only have to pay sales tax on the watch and tablet and the rest would be essentially free because of rebates. I received the watch and headphones, but the…
Verizon Overcharged Me and Cancelled My Creidt
Last month, I added a new line for my uncle and wanted to bring his old number and device to my plan with Verizon. They provided me with an free iPhone 13 and required a two-year contract for it. Initially, the representative added a temporary number to the new line and informed me that I just needed to call them to…