Billing & Payment (Archive)
I have a pre-paid plan; will I be able to add the Apple Watch Series 3 to my pre-paid plan?
I have a pre-paid plan; will I be able to add the Apple Watch Series 3 to my pre-paid plan?
Covid-19
So from what I understand that we have to let Verizon know if we are unable to pay our phone bill and they waive the fees and what not. So, I'm not able to pay my bill which is due on the 1st of next month, due to the fact of this virus, my job has cut my hours dramatically. Not enough business for everyone to work. So,…
Will I lose text messages switching from prepaid to postpaid?
I'm currently on a prepaid plan. I'm going to be moving back to postpaid. Will (should) my text messages all move over? When I moved from postpaid to prepaid, they automatically moved over and I didn't lose anything. Will the same hold true moving back?
14 years as a customer, I just paid cash for 2 pixel 4 xls and I asked for the fee to be waived
I asked for the upgrade fee of $40 on each of my two lines be credited back, since I paid cash via the Google Store, have been a customer since 2006, and I'm low-maintenance with all e-billing and documentation. Thet said no, offered $20, and stayed with that after escalating the session, and stayed with it when I told…
Do I still have 'friends & family' calling?
I used to have friends and family calling on Nationwide 450, but I saw a chart that suggests I no longer have that.
Need to stop payment from being made after adding new bank account
I need to know how to cancel a payment that I just made. I needed to add a new bank account and after I entered the info it asked to save info and and I checked it off and next thing I know it made the payment in full. I only wanted to make a partial payment. I called instantly and of course no one is in. I did the Virtual…
Paid my bill, have cleared check from bank, yet Verizon does not acknowledge payment
I paid my bills to verizon in the month of October and yet Verizon is asking for payment again. The collections team opens investigations on payments made and closes them without communicating back. It seems there is no way to get your message across to this giant company. I paid two payments in October 1 Check cleared on…
Verizon ran credit check and bill payment
I have a hard inquiry from Verizon east on my credit report. I never gave verizon my ssn and I didn't approve them running a credit check on me. I have spent over an hour on the phone with Verizon this morning being transferred around to different departments, having my call dropped and dealing with a automated service…
Unable to reset password
Try send temporary password to phone and email many times, never get any response. Please help me, my bill has pass due. Have to login and pay it!
"We're Sorry, we're unable to continue your order at this time"
I've been trying to change my service plan online and whenever I grant Verizon to look at my services, it leads to a page where it says, "We're Sorry, we're unable to continue your order at this time. Please try again later or contact your local Verizon Business Office for assistance." I called the office and they weren't…
Security Deposit
I been having this issue i been trying to get back my deposit but every time i call they keep changing the story first i had to wait a year now they keep telling atory after story and no one ca tell me about when Im i getting my deposit back it been a year already and i want my depost back!
Duplicate credit reporting
I am trying to clean up my credit and my report not only has reports from Verizon but to the collection agencies as well. I have since cleared up the account with the agency but I see that both are still on my report which looks negative. Can this be updated and deleted?
primary email address verification
I recently changed my primary email address (in account settings - not my verizon email acount); a message appeared indicating this address is "pending verification" and noting that an email message has been sent thereto, which I am to open and respond to to verify the address. No email has come. I have periodically tried…
Account Locked
Every time I attempt to log in to my account. It says Username and PW are invalid and that my account has been locked. I have been able to have customer service correct the issue and have filed a complaint with BBB.
Verizon Rebate not received from 2014 for I phones
I returned two I phones in December, 2014 for trade in values to Verizon and have submission ID numbers and printed out paperwork from verizon trade in. I have contacted them numerous times about not receiving my $100 trade in values for these phones. Every time they said they would check and get back to me without any…
My Verizon Locked
When I go to register for a new MyVerizon account, after I enter my number and 4-digit code, it says that my account is locked and I need to contact 800-294-6804. But when I call it, I don't get any options to help unlock my account. I've tried a number of different things and have been looking around this website for the…
Initial service deposit refund lost / sent to closed
Hello, began service in February 2014 was told I would get my deposit back after a year of making payments on time. In March 2015 I called Verizon to ask about the deposit and was told it had been sent returned to the original card. So I did some research with my old bank and found it had come from them but I had closed my…
Unable to Process your request.....
I am in dire need of help! I was forced to pay my bill by phone with a fee after years of online billpay. This has been going on for a week, where I get a red box stating "we are unable to process at this time".....I have cleared my cache, and tried browsers IE, Chrome, Firefox and Safari. Calling has only resulted in me…
Linking new account information to my verizon account
Due to a botched initial install we had to cancel and reinstall. During this process my account number was changed. Problem is, my old account # is tied to my verizon account information and I have no way to obtain the new account number or pay the bills for that account.
Unable to Change Services - Contact Local Business Office
When I click on Add / Change Services, I receive a message asking me to contact the Local Business Office. I have spoke with several Verizon support reps who have been unable to resolve the issue. This issue persists using several different browsers. Can someone put me in touch with a Verizon contact that resolve this…
Discontinue 2 year agreement prior to 30 days
How can I cancel my new 2 years agreement before 30 days?
Fraudulent Contract Renewal Prompt/Horrible Customer Service
I logged into verizon.net to pay my bill and was given a notification that my contract had expired and needed renewal. Fearing loss of service I quickly renewed the contract - only to notice after that the monthly amount increased by $20. I called and waited for over 30 minutes to speak with someone. I was told that the…
I too am a victim of the $300 Visa Gift Card
Sure enough I received the offer, signed up in good faith, paid my bills and then was told...Sorry, I don't see that on your account. I thought it strange until I did some internet searching and found out Fios has a great track record for not following through on their promotions. I signed up in Dec '12 waited, waited &…
Run-around for Credit Balance Refund
I moved and cancelled my Verizon service (after actually being pretty happy with the FIOS service) and my new residence does not offer Verizon. Everything was paid up and Verizon went ahead and charged me an extra amount on my credit card, so now I have a credit (negative) balance. I have called several times to customer…
Illegal reporting on Experian credit report
I have been dealing with Verizon customer service for weeks . They will put me on hold and transfer me without telling and I just keep going in circles . Long story short . Originally i cancelled Verizon services , paid off my final bill and everything but they posted in my credit report that I still had a past due balance…
False billing
I have received a monthly bill from verizon.com which contains a false charge for requested change in services. I never requested a change in services and I want this charge removed from my bill and a new corrected bill sent to me.
speaking with a supervisor
Has anyone had any success in trying to reach a supervisor with Verizon? I called yesterday and spoke with reps from three different departments who could not assist with my problem. The last rep told me they would forward information to a supervisor and someone woudl call me. Never heard anything back. Today I tried…
Auto pay no longer working, cannot view bill, and cannot pay bill online.
My Costco credit card (used for my autopay) changed 2-3 months ago. I updated the auytopay info with the new card details also 2-3 months ago and everything seemed fine. I just got a text saying my bill was double this month, and I discovered that autopay was not being executed at all. I tried to manually pay my bill…
"Unable to process your order..."
Seems like this is a pretty common problem, but couldn't find an answer anywhere. I've been getting the "Unable to process your order at this time. Please contact the local Verizon business office..." error message every time I try to view my services online and shop around. I'm interested in upgrading part of my package,…
Account Credit-Request Refund
Hello, I cancelled my service on 5/4/16 and have a credit on my account of $163.80. I have made numerous phone calls to Verizon to request a refund check be sent to me, but so far, I have not received anything. I would like my refund check. Thank you.