Billing & Payment
Unresolved billing errors
Add our family’s account multiple billing errors that not only do not get resolved they seem to get worse. More than one rep has promised call back with me waiting yet no call back. Call back, he another rep, wash rinse repeat, no resolution no call backs. Exploring other options , is there any way I can get my billing…
Disconnect after payment plan
I set up a payment plan Tuesday the 11th and was disconnected Thursday the 13… I thought the whole point of a payment arrangement was to keep service and make payments! This is ridiculous!
I have a question about Verizon plan bill
Hi, I have 4 smartphone lines and 2 smartwatch lines. If I remove 1 smartphone line from my account, Can I still get 4 lines discount? Thank you.
bill to account
When I try to make a purchase inside an app on my phone I try and change the method of payment to verizon wireless. but the app says that is it s unavailable
I want to make a payment
I want to make a payment
Update
Howelp me pay out my phone service collection of all time so I can update my phone and everything is going to be on the me
Another- need my final bill!
Left Verizon wireless on 4/8. I ported out my phone numbers to another provider. I had one phone I was paying in installments. The new provider is going to pay off that installment plan. On 5/2 my last invoice generated. After many calls to Verizon and going in person, they finally mailed me the detailed final bill. The…
Returned Internet Gateway but received email that I will be charged $200 for not returning equipment
I dropped off the Verizon gateway at my local UPS Store using their prepaid label and box and it was delivered to the Whiteland, IN facility on 04/23/2025. Since then I have received multiple emails warning me that I would be charged for not returning the device, so I even followed up and called Verizon on 05/04/2025. The…
Urgently needing a resolution!
After 3 months of very long phone calls with Verizon reps, getting bounced between departments, I really need help in resolving my huge issue please. Due to cancer, I lost my job 18 months ago. I have been trying to find remote work to fit around my medical appointments. I thought I had found a wonderful opportunity. I did…
Question
Hello I was trying to ask a question about discounting on my bill if I’m a Local government employee?
Verizon Set Up Dummy Account, Didn't Close It, and Sent It to Collections
I set up a new Verizon Mobile account online and attempted to port over my phone number. The port failed and I was escalated through multiple levels of tech support to resolve. Initial tech support placed a dummy phone number on the original account to keep it active until my number was ported over. Higher level tech…
Can’t Receive Autopay
So I got a new bank account and the app seemingly wouldn’t allow me to stop using my old account for autopay or heck might be user error either way my bad trust me it wasn’t intentional as Verizon isn’t coming off as the very forgiving type. It tried to charge my old account again, I paid the bill using my new account and…
Auto pay
really bad experience I just barely switched over from tmoble because Verizon seemed to be less of a hassle it’s barely been 3 months been paying my phone bill on time or even 2-3 days early do to the lag on processing the payment and just after paying my bill 1 day early I get the “eneligble” notification and now I’m…
CUSTOMER SERVICE
THE ABSOLUTE WORST CUSTOMER SERVICE ON THE PLANET - TAKES HOURS TO GET ANYWHERE ON THE PHONE OR IN CHAT! THEN AFTER YOU SPEND ALL THAT TIME, YOUR ISSUE ISN'T EVEN RESOLVED WHEN YOU SEE YOUR NEXT BILL! LITERALLY THE.WORST.EVER. TAKES FOREVER TO SIGN UP A NEW LINE - EVERYTHING TAKES FOREVER TO ACCOMPLISH AND YOU'RE LUCKY IF…
Reconnect Fee and Device Not Returned Charge
good morning I HAVE BEEN WITH VERIZON FOR 5 YEARS AT FIRST THE SERICE WAS GREAT , NOW OVER HTE LAST PAST 1 YEAR THE CUSTOMER SERVICE IS POOR .. COUPLE MONTHS AGO I WAS PROMISE RECONNECT FEE WILL BE WAIVER AND ETC . WHEN CALLING BACK TO CHECK THE STATUS THE PEROSN ON THE PHONE STATED GIVEN MY A SAD STORY OF WHY IT WASN'T…
Verizon applied wrong promotion
Verizon screwed up on the promotion when we signed up. I literally have the receipt, but somehow it's different on their end and now we're paying extra because they screwed up. Please someone help!!! I was on the phone with a rep for over an hour with no help or resolution. Please Verizon remain true to your words and fix…
Cash payment only status, autopay cancelations, returned payments…..
…..so today after at least five phone calls with Verizon to the tune of about 10 hours trying to end a never-ending loop of return payments and auto pay cancellation with a checking account that each time financial services checks and says is good and clear to use for auto pay. Now, realizing our account has been put on…
Billing Problem 1st responder discount
I have had 55+ Loyalty discount, then I signed up for 1st responders discount for $25. Then I get my bill and it shows my $40 Loyalty discount is gone. So my bill goes from $97.20 to $127.60. When the bill should have gone down !I called and spoke to a representative, then spoke to a supervisor, she said that she would…
Verizon Visible Costs Half!!!
Every single one I'd Verizon's customers should drop then immediately! We can get a plan using the SAME Verizon network for 25 a month unlimited talk and text, 35 100gb data a month! Tell me why Verizon let's other sellers use their network for half the costs, then Verizon will sell us the exact same network for over 2…
Accounts and billing issues
Why I was charged more than the amount I applied on line. First bill is ok, but on the second bill, it is changed, and higher.
Bill pay
How to pay bill on the app?
Verizon Wireless
Verizon Wireless: the masters of charging premium prices for Dollar Tree-level customer service. Imagine setting up AutoPay, expecting a $10 discount, and instead enrolling yourself in a never-ending Hunger Games against their billing department. Every month it’s a surprise: Will they apply the discount? Will they gaslight…
Cash Only Restriction
I keep trying to contact Customer Support to request that my account come off of the Cash Only list so that I’m able to upgrade my phone. But currently, I haven’t been able to talk to anyone due to the AI thinking my account isn’t registered or thinks I’m trying to talk about something completely unrelated.
Billing issues
I have been calling both toll free number and store for four months and still not able to get my bill straightened out. I have been overcharged for several months now and the manager and other representatives are no help. Who can I contact directly to get this straightened out?
Billing
I transfer from my former service provider to Verizon because of very good promo offer ended last April 2, which is : 4 lines for $25.00/line, BYOD. I applied on line, got it. Am so happy. I got offer: $10. off/line for auto pay and paper free bill, plus loyalty discount being 14 years customer for fios voice.. All in all…
Pending payment on new line
I need help. I was trying to become a Verizon customer online when it came to paying the down payment and taxes. It took my money and put it into a pending, waiting for authorization hold. I am going into the Verizon store to sign up in person. Please help me figure out how to get my money back to me
Manual payments from other account members
Can other account members add their checking account information, to pay their portion of my bill, without affecting the automatic payments I have set up?
Paid bill but no service
I had service interrupted but paid my past due immediately and my next bill isn’t due for 3 week. I have 3 devices and only 2 had restored services. One phone still hasn’t had its service restored and yes we did all the restarting the phone etc. I’m kind of getting frustrated with Verizon services bc the bill continues to…
File a Complaint against a Customer Care Supervisor
I would like to file a formal complaint against a supervisor I spoke with on the phone today. Her name was Namangi, and felt it appropriate to tell me I was incorrect, my phone was disconnected and then proceeded to end the call with me after raising her voice at me. I have been a customer for going on 10 years and am…
Travelpass
I am using an iPhone 14. I added TravelPass days options to my account before leaving US but did NOT upgrade my plan to include international services. (Was never told that was an option until too late!) I Purchased eSIM in Spain. Turned off my U.S. number except when on WiFi at home in Spain. Still got charged for…