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Overcharging
Read the fine print people-every month. Verizon tacks on unrequested charges all the time. You have to fight to get a refund. It is never what you’ve paid out. They promise to remove services added-but don’t and the charges continue. Shame on Verizon.
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Device Payment Charge for a Device that was never received
I had purchased a phone using my upgrade which apparently qualified me to receive a iPhone 14 pro max. The device charge was added to my account, but I never received the device, after two days and 6 hours on the phone with customer service. They identified that the device was returned to the warehouse, but the monthly…
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Service & Customer Service
I called last Wednesday about an outage since Since the 2nd and then and before that an outage since December. I had a reference number the date, time, who I spoke to etc and I was told I’d receive a 2 month credit on my bill and a new network extender sent out to me since mine won’t connect to my phone and stay connected.…
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Service & Customer Service
* I called last Wednesday about an outage since Since the 2nd and then and before that an outage since December. I had a reference number the date, time, who I spoke to etc and I was told I’d receive a 2 month credit on my bill and a new network extender sent out to me since mine won’t connect to my phone and stay…
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How do I contact corporate customer service?
Verizon has to be one of the worst when it comes to customer service, I mean the absolute worst I have EVER experienced. In October I upgraded my phone, somewhere along the lines they screwed up and sent me 2 phones. From October until January I have called 6-7 times and each time I was told a return label and box were…
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Unauthorized Charge
Verizon mistakenly debited $322.07 from my debit card on 2/14/2025 for a bill that was not due yet. I made a payment of $350.09 on the same day. I contacted support while both charges were still pending. They could have reversed the mistaken payment and I would already have the money back in my account, however I have been…
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Device Buyout Agreement Charge
I just received my bill and went into shock. How was I billed over $600 for a charge I didn’t know about? Tell me this is a mistake.
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Device return
I sent my phone back with the return label provided and have confirmation that is was delivered to a facility in Whiteland IN. I just spent a HOUR on the phone with your call center whos telling me you have not received the device as well as that's not a Verizon location. Please advise
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Transfer billing for one of my phones
I added a line to my plan for someone else (an ex spouse). I still owe for the phone. I only want to be responsible for the bill on my phone. Can Verizon transfer billing to her for her phone?
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Follow-Up: Unresolved Router Deposit Refund Issue
Dear Verizon Support, I am extremely frustrated with the lack of resolution regarding my router deposit refunds. I initially reported this issue over five months ago and was informed that my case had been escalated. However, no one has contacted me, and the issue remains unresolved. I have spoken with Verizon customer…
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International Fees
Why am I being charged International l Fees when on a cruse ship Have the phone in Airplane mode on , Have purchased the ships wi-Fi service and make a Wi fi call to the United States. I also have cellular data turned off and have purchased travel Pass This has never happened to me previously. DanB
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Verizon contract
You have failed your Military with your own guarantee’s! You will be paying for everything in my account,ALL BRAND NEW DEVICES, MILITARY PROTECTION FOR ALL MY APPLE DEVICES AND REFUND MY MONEY FOR YOUR FAILURE TO ABIDE BY YOUR CONTRACT!
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old statements
changed plans and cannot find last years billing history. only for this year…how do i go back a couple of years on my last plan?
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Billing
$500+ bills every month with promises that weren't held up, charged for a number change that was recommend by VERIZON. I've had to call each month about my bill, which was CONFIRMED to be wrong each time but since I was told I could move my bill on my first month by someone in store, my lines got disconnected because…
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Autopay discount not applying automatically
I am currently using the Verizon Visa credit card and have had to message chat every single month to get my autopay discount applied. It never shows up on my bill automatically. I have opened a support ticket a month ago with no reply. This has been ongoing since August.
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Payment Error
Hi. When i first made my account, i was able to add a bank account and pay my bills that way, all of a sudden my bank was removed and now im getting a message telling me, “ • Your account is restricted from using bank account payment methods. You cannot remove or edit saved payment methods marked 'INELIGIBLE for use'. You…
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Billing
I really wish I had done more research into Verizon before signing up to a plan and purchasing a phone.. I have 1 phone and 1 line and my bill has been astronomical from the very start of service. Verizon tricks you into believing you’re going to have a set bill and only be paying for what you have, but I swear they add on…
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Charged for whole home wi-fi and don’t have an extender
I have been goi g back a forth with Verizon for MONTHS about being charged for whole home wi-fi I don’t have. They still have not fixed this! Call every month and they claim to fix it. Even put in a ticket and said it was fixed. Well lo and behold again it’s not. I’m over Verizon and this constant fight.
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Verizon continues to deny credit payment owed to my closed account
After decades with Verizon and their predecessors, I ported to another carrier in August. For 3 months after my "final" bill, Verizon continued to bill for several devices which were ported but not removed from the account. In November, I contacted Customer Services by telephone and was assured by Kyle that a credit would…
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Best number to call for customer service
What is the best number to call for customer service?
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Formal complaint to Verizon corporation, FTC and DCA
Hello, I am filling complaints to the Federal Trade Commission and the California Department of Consumer Affairs and I was hoping to file a formal complaint with Verizon corporation as well. I can't find a link to file a complaint with Verizon just a chat link or call. I want this complaint in writing and return receipt.…
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Verizion is an unbelievably, appalling, ghastly, horrifyingly, bad company
Two Verizon sales people came to my apartment door about 45 days ago and offered to sign me up for Verizon Forward internet service at $20/month and $0/month for the first six months. I signed up and Verizon billed me $118 for the first month. Then they billed me $60 for the next month. Then, they finally accepted that I…
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returned phone
returned a phone to store for full refund. I paid full price with a debit card. I got a new debit card. Store advised only way I could get a refund is by check. how long does this take to get a refund check? The store advised 7-10 days. however i'm very skeptical of their knowledge.
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No option to pay off device
Trying to pay off two devices but once I reach the page to pay off it won’t let me.
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Refund
We recently moved from Verizon to T-Mobile. We had three lines, two of which needed to be paid off before we were able to switch. We went to the Verizon store and paid both of them off and then we’re able to port our numbers over to T-Mobile. I received an email today from Verizon saying that I have a bill but when I click…
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billing
hi all preamble: some time ago I traveled to S America and had my card hacked. I called VISA and all was fixed. WHen I called them, the recorded voice said "Operator, we accept the charges" Two weeks ago the charges showed up on my bill. You can imagine! I called Visa and they confirmed that they accepted the charges and I…
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Responsible for a sub accounts bill?
Someone had a "sub account". They asked me to cancel it, knowing they would get stuck with the remainder of what's due on the phone. At first I talked to a live chat Verizon agent and they said I would have to pay for it.. Then I called and the person over the phone assured me that it would not be my responsibility. So I…
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Unauthorized Money taken out of my account
An unauthorized charge of $263.15 was taken out of my bank account on 1/11/2024. My bill is due on the 20th of every month, and had just been paid on 12/29. I paid a late fee as it was past due. I am NOT signed up for automatic payments. My account is now overdrawn and a couple of transactions were not paid because of NSF.…
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Verizon is charging me for a returned phone
I'm complaining with a pressing issue that's causing me significant frustration. I recently upgraded my phone and traded in my old device, which still had a balance of $323. According to the promotion, I expected to receive a credit towards my next bill. However, when I reviewed my current bill, I was surprised to see a…
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I Need bills older than 18 months; when I went to the store, I was asked to contact customer care instead of printing the bills for $5.
Hey Team, I Need bills older than 18 months; when I went to the store, I was asked to contact customer care instead of printing the bills for $5. I spent a whole lot of time waiting to contact customer care, unable to get in touch with any human so far. Can someone please help me? Thanks