Billing & Payment
Billing surcharges
My Verizon bill has for months and months, possibly years, has 3 surcharges that dont make sense. All 3 are related to Arizona. We have never lived in Arizona, haven't visited Arizona, haven't made calls to Arizona, haven't gotten calls from Arizona, did NOT purchase the phone in Arizona. Why are these surcharges on 1…
Purchased 4 Verizon gift cards online, all invalid
Hi, I purchased 4 $200 Verzion gift cards online. When I tried to use them today, all says gift card number invalid. From this https://community.verizon.com/t5/Billing-Payment/Invalid-50-Verizon-Gift-Card-Purchased-Online/m-p/1777212/highlight/true#M7266 I need to submit a ticket to the payment department where the ticket…
Billing
I was recently deployed and I decided before I left to add my IPad to my Verizon bill so I could have service. While I was away I wasn’t checking the bill periodically. When I returned home, I wondered why I was continuing to pay such high cost. After reviewing my bill I noticed that Verizon was charging me twice for…
Gift card never refunded on cancelled order
I'm pretty sure probably someone already might had similar situation in the past. I've order the iPhone 15 online using visa card along with 2 eGift cards about 2 months ago to pick up in-store. But the order was cancelled the next morning due to the inventory and it never picked up. My visa purchase balance was refunded…
Verizon Forward not applied for a portion of my bill.
I've been on chat and it's a nightmare. I keep repeating myself and the agent keeps telling me to view my bill.
Bring tour device promotion credit
Hi, Im tired of reaching out the verizon cs reps. At this point they are just placing me on hold and passing the ball. here is the background. i switched from t mobile to verizon about 3-4months ago. Regret this now. i originally got the 4 free iphones promotion on the welcome plan. I then spoke with a rep and decided to…
Customer Complaint
Back in October I called Verizon to inquire about Fios. While the representive had me on the line explaining that it was a different number she noticed that I was paying for an old plan higher then what the same exact plan was now with no changes and convinced me to switch stating it would be 40 dollars cheaper each month.…
How to reach a supervisor
I've never been more furious with Verizon and I've been a customer for 9 years. It all started when I needed a new phone, my note 10 went out and went into a Verizon store to get a new one. I knew I had an upgrade, but the Verizon associate talked me into adding a line and changing my plan to get a good deal on a Pixel 7.…
How can I reach a supervisor/manager??
How can I reach a supervisor/manager??
VZW Cust Support
I called VZW Cust Support from inside VZW store. The Rep answered the call and I heard chickens and street noises. Asked for Rep’s name and where he was. He was very hesitant to answer, so I named the nation as suspected. He agreed that I was correct. Facts: My data was not protected by VZW because he was not working in a…
Credit Refund never arrives after service termination
I terminated my service on 1/31/2025, but I was charged a full $59.99 of monthly bill on 1/27/2025. Today is 3/2/2025 and I still have not received a refund of my credit balance. I have called and spoken to different customer service reps but I have been given different answers, some told me the refund should have arrived…
Device buyout
I have a 466 charge on my bill for buyout. Paid off the phone to upgrade. Unsure why there is anything additional. I’m
No option to use Verizon Gift Cards to Pay Bills anymore?
I have been trying to use Verizon Gift card that I have to pay bills but somehow it doesn’t let me add it to my account, any suggestions on how to add them to autopay
Collections
I was sent to prison right after signing a contract. I was not able to contact Verizon directly. I had several attempts of connecting via other people but to no avail. It was sent to collections and I am desperately trying to repair my credit as well as would enjoy Verizon service again. Please tell me there is something I…
Removing hotspot from plan
Spoke with Taylor a supervisor on the phone, explaning I had a Hot sport for 24 years, recently it was not working for months so i had to get a new one and explained I needed my bill to stay the same. It went up 30$ and I do NOT use the hot spot anymore, I wanted to remove it from my plan to lower my bill but she said I am…
Customer service
I have been with Verizon for over 20 years. I’ve never had an issue with them up until 2 years ago. I upgraded my plan and brought over 2 new customers. This took a whole month for them to issue new phones because the original customer never put the order in even though I was charged. They couldn’t cancel or edit the order…
Why is my bill due before the day i started with Verizon?
Okay I am new to Verizon. I just got service on the 6th of February. I assume my bill will be due on the 6th of each month. I checked how much I am going to pay for the first month and it says my bill is overdue. How is it possible that my bill is due on the 25th of the same month?
$800 credit
I was lured to Verizon from AT&T for several reasons, but what sealed the deal was a promise of a $200 gift card for each of the 4 lines I was swapping over. I then had so many problems with my order that I spent hours online and on the phone with support reps only to have to cancel my order for the 4th time and reorder.…
Account changed without approval
I received an email today saying I can have a $10 discount for 12 months on one of my lines no strings attached, of course I'm skeptical. I clicked on it and then clicked redeem, got an error so I chatted. I explained what's happening to I think it was April. She also offered me 100gb of extra hotspot on all 4 lines for a…
Device payoff
So, I am trying to pay off my device (about 9 months early) and the messages I get are that “paying off this device will have no impact on your monthly bill.” How can that be?
5G equipment returned but still the verizon hasn't cleared the bill
Verizon didn't send the return equipment label for 2 months then I returned the device directy to UPS store 2months back (Dec 2, 2024) but still the bill is not cleared and I am getting regular calls from verizon/third party. Also they aren't replying on the messages/community. Account: ***** The UPS Store #2020 - 1753 E…
Account suspended after payment
I’ve paid my past due bill to restore my service I got a text saying I’m all caught up and no more action needed but it’s been a few hours and my phone service is still suspended
auto payment account
Hello Verizon has been stealing from my account for last 16 months. They were supposed to pay for the device using monthly credits. But instead they have been paying using my auto payment account. And not willing to refund to my account but rather pending credit for next two cycles. have called them so many times wasting…
Mobile phone service ever
This is totally the most awful mobile phone service….I have had 2 different problems with Verizon this month and it seems that NO ONE is trained properly on how to handle ANYTHING….all they do is pass it off … meanwhile I still am experiencing the problem ….WOW …nothing has been solved …I am highly stressed when I have to…
Payment Arrangement
i made a payment arrangement and my phone was still shut off,. i cant get a human being on the phone for the life of me and the chat feature wont work un less your service is connected. how am i supposed to get this resolved?
Being charged for phone I returned.
Talked to customer support 2 times about this issue, both saying the issue will be resolved in a couple weeks. Well it's still not resolved. I purchase 2 iPhones with accompanying tablets as part of a deal. Well family didn't want them so I just purchased a single phone for the wife and returned the 2 tablet phone combos.…
Cash only restriction
I recently became a Verizon customer, and I'm already extremely dissatisfied. I brought my own device when I signed up for service, planning to upgrade once I was sure Verizon was a good fit for me. I decided it was and went online to upgrade my phone, but at checkout, I was being charged the full price of the phone with…
Refurbished phone return
What you have put me through in the last 3 months is absolutely unacceptable. Each day seems to have a new problem of its own. The newest one...I just returned a refurbished phone that you incorrectly sent to me. It was returned in the same box, in perfect condition. Just received a notice saying that it arrived to you…
$13,981.53 Bill
I added a new phone line January 2025. My bill increased to $13,981.53 because Verizon employee put me on a phone plan with only 10MB of data. I wanted my new line to have the same plan I have on my other 2 Phone lines. The One Unlimited for Iphone. I have been calling for 2 weeks trying to get this fixed and all the…
Took away promotional credit
On November 8, I went into a Verizon Corporate store to discuss changing my plans. After some discussion the Verizon worker assured me that nothing would “change” regarding benefits, just a lower price. I confirmed this twice. I made changes, adjusting my plan to lower cost. (I got a rate increase twice over 6 months so I…