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Incorrect final bill
I should be receiving a refund (from over-payment on Dec bill) and instead I have received a January bill for $95.79 I cannot find a way to discuss this as I no longer have access to my account. The issues are way too complicated to explain over the phone. Short summary, Our last 4 lines were disconnected (2 cancelled, 2…
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CASH ONLY STATUS
I have been with Verizon for about a year and a half. Truthfully the service is below par in the area of south florida that i live in....they dont even have home internet wired or wireless. And because of some nonsense with my bank and a chargeback that i didnt even initiate I have been put on cash only payments until may…
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Can’t call customer service
My line has been barred and I’ve been trying to call Verizon customer service for days. There are a few things I need to sort out, so I need to speak to a customer service agent. I tried the toll free number, says call *611 - then tried that, it says line is blocked. I tried calling so many Verizon numbers, and none of…
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Refund and restocking fee
I have been a Verizon wireless customer for more than 20 years. I have been using a cell phone since 2018 and was encouraged to try out a new phone as an upgrade at a Verizon phone store. I used the phone for less than one week as it caused headaches and dizziness. The phone cost $1000. I would pay $300 as an upgrade. I…
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Auto pay discount changed
I just noticed that my auto pay discount is $5 less which I don’t recall getting the email. I have 12 lines. My understanding is that having paperless and autopay is the $10 discount. I might be looking for a new carrier. I have been here too long for this too happen
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Overcharged and Account changed
Anyone else lied to about the upgrade credit for new phones and also overcharged for activation fees??? I’ve contacted Verizon directly and they “reviewed” my account 4 different times (each taking 2 hours on the phone) and promised credits that never came. Ready to check out AT&T.
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Phone service disconnected
I made a payment arrangement, paid the arrangement off early and they cut my phone off, and I can’t speak with a real person. I cannot wait to switch carriers!!!
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Charged for a phone Verizon never even shipped!
I switched from AT&T to Verizon on December 28th simply for the promotions that Verizon was offer however it has been a nightmare with nothing but issues since day 1. The most recent issue is being charged $829.99 for a phone I ordered December 28, 2024 that Verizon never even shipped. Even after numerous phone calls and…
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Overcharged and never supported
Hi community, I have been a Verizon customer for over 10 years and my family over 15. My account doesnt recognize that. It randomly was changed from a Buisness to a personal as well without my knowledge or consent. I have been being overcharged on old plans for months if not longer. I have tried to contact customer service…
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Billing Error
Does anyone know who I can escalate my billing issue to, I have called customer service numerous times, they have made promises which they never followed through. Now I am receiving threatening messages regarding a bill that I should not have. I have sent letters to their billing department, no response. Who can I contact…
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Don't see an option to use verizon gift card to pay mobile phone bill
Have a home and mobile account now under same username. I'm able to add gift cards to home account but not the mobile account. Tried multiple things 1) Combine home & mobile payment methods - this option is available but when I do it, I stop seeing the gift cards already added to home account. When I separate them I see…
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Over charged
I am curious why my phone bill is 40$ more than my plan. My phone is paid for as well. My plan is 93$ a month. Yet, my bills are usually 133$.I went to look at an itemized bill, and it's not there. I had to request it. What is going on? I have been getting completely ripped off, in my opinion. I need someone to explain why…
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🚨 Attention Verizon Customers: Unresolved Credit Issue Alert 🚨
Dear Verizon Community, I feel compelled to share my recent frustrating experience with Verizon regarding a promised credit that has yet to be received. Back in April, I traded in my phone as part of a promotion that guaranteed a credit of approximately $500. Despite my phone being received and acknowledged by Verizon, I…
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Never been with Verizon, but getting sent bills?
Only made an account here to ask what’s going on: I’ve been with T-mobile since I was a teenager (30 now), I’ve never once even stepped inside of Verizon I moved into my new apartment, & since last month I’ve been getting sent bills from Verizon? I called the Verizon support number, & after about an hour and a half over…
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Promotional credits removed from account
Hello I recently switched front AT&T to Verizon because of the great specials on promotional credits for Black Friday. However I received an email that 4 of my 5 phones will not receive the credit anymore because device payment agreement was cancelled. Does anyone know what this means? The promo was trade in any phone in…
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Grabdfathered in
Don’t let the fool you with if you move to this plan you will still be grabdfathered in with your old billing price . That is not true so be careful when choosing a new plan it voids your grandfather in
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Should I switch Plans
Our bill is now well OVER $500 a month. The agent is suggesting switching 5 lines from 5G Play More to Unlimited Plus? The agent said the 5 lines could use Disney+, Hulu and ESPN+ through my main acct on a Get More Plan?
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Got an email about a future charge for a discovery+ subscription
I got an email about a discovery+ subscription. > Subscription: discovery+ (Ad-Free) for 3 Months > Promotion ending: February 16, 2025 > Monthly charge after your promotion ends: $6.99 I never asked for this, and I don't want it. I don't see this mentioned anywhere on the site in my account plan/billing. I am posting here…
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Billing and returned device
Two months ago I had an issue with my phone and Verizon sent a replacement. I returned the defective device immediately. They said they never got it. Tracking says they did. Then they told me, "oops, yeah we got it - sorry". Yesterday I got a text saying "due to a system error we applied non-return fees for your damaged…
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Billing
After 18 years with T-Mobile, I decided to switch to Verizon due to feeling unappreciated for my long-term loyalty. Unfortunately, my experience with Verizon has been far from satisfactory. Despite applying for a specific offer, my account has not been corrected after three months, leaving me frustrated. When I inquired…
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Information from customer service
December 20, I was having a technical issue with my phone. I contacted Verizon via chat. They cannot figure out why my receivers cannot receive my texts. Then the agent I talked to suggested to add another line and switch to another plan so my monthly will get lower plus getting a new phone from $245 a month to $222 a…
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can’t redeem rebate
Like others, I can't complete the process to redeem my Verizon Gift Card. I either get sent to a blank page, or a new tab opens back at "My Account". Could someone please assist or direct me to the correct place? Thanks for assistance!
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Verizon's Tri-county store
I have had the absolute worst experience of my entire life dealing with Verizon's Tri-county store. I am in tears and need to speak to someone from corporate ASAP.
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Feeling Cheated
I made an appt at my local Verizon store to upgrade two of the three phones on my Verizon Business Phone plan. The store agent told me I was entitled to 2 free phones. Yesterday I got my new Bill, which went from 98.00 to 288.00 2 lines were added to my bill along with 167.00 of equipment charges. I did not ask for two new…
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Ridiculous billing no security protection
I noticed on the billing there was a significant increase from other months upon review I see a new phone number, Apple iPhone (newer than ours), and Apple AirPods were purchased and billed to our account from Best Buy in another state but electronically signed as my fiancé (account owner) after they confirmed then…
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LOYALTY
I have been a LOYAL Verizon customer for OVER 21 YEARS YES YEARS. We are up to 8 Lines and they CUT the $10.00 AUTO PAY on 6 of the lines. I am on live chat looking at our bill BUT NOT SURE I want to continue PAYING OVER $500 a MONTH . 2 lines are SR and also I am a VET
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Auto pay discount
I’ve had 2 mobile line services and WiFi for over 4 years. I’ve spoke to customer service the local store here who called and no one will help me. I moved to a new state in July and switched banks about a month or two in . Something happened with autopay before I had enrolled my new bank into auto pay. I now can not…
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Can't add my Verizon Gift card as payment
Please PM me. I have a 100 verizon gift card. In the past i just added it to pay my bill partially. Now it doesn't show the option to add gift card anymore. Only shows debit/credit and bank wire as options.
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I’m in Verizon jail and need help! Or a bond!
4 months + an accumulation of 40 hours of chat, in-store, and phone calls and I still do not have a resolution. I’ve been told already 30 times, I’m so sorry this has happened to you but I will get this resolved today. Obviously I am going to escalate this as far as I can go but if anyone has any suggestions based on their…
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device return
Looking for whatever help I can get with this issue. We were on vacation in December in a city thousands of miles away from our home. We had initially decided to accept a promotion to add 3 lines and 3 devices, 1 Samsung watch, 1 iPad and 1 Apple watch, for some nominal cost. However, 2 days later we returned them to the…