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Auto pay discount
I’ve had 2 mobile line services and WiFi for over 4 years. I’ve spoke to customer service the local store here who called and no one will help me. I moved to a new state in July and switched banks about a month or two in . Something happened with autopay before I had enrolled my new bank into auto pay. I now can not…
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Can't add my Verizon Gift card as payment
Please PM me. I have a 100 verizon gift card. In the past i just added it to pay my bill partially. Now it doesn't show the option to add gift card anymore. Only shows debit/credit and bank wire as options.
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I’m in Verizon jail and need help! Or a bond!
4 months + an accumulation of 40 hours of chat, in-store, and phone calls and I still do not have a resolution. I’ve been told already 30 times, I’m so sorry this has happened to you but I will get this resolved today. Obviously I am going to escalate this as far as I can go but if anyone has any suggestions based on their…
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device return
Looking for whatever help I can get with this issue. We were on vacation in December in a city thousands of miles away from our home. We had initially decided to accept a promotion to add 3 lines and 3 devices, 1 Samsung watch, 1 iPad and 1 Apple watch, for some nominal cost. However, 2 days later we returned them to the…
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Oustanding Balance from Account that doesn't exist?
I have received multiple emails indicating that I have an outstanding charge on my account of $35 ("although your service has been terminated") even though I have paid every bill using auto pay. When porting my account over from Xfinity Mobile, there were a bunch of issues and I believe one of the tech support individuals…
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Billing overcharged
I changed my wife's plan from ultimate plus to ultimate unlimited before traveling to Bangladesh so she can use her phone internationally. We also got text from Verizon when we were in Bangladesh that we go unlimited call in Bangladesh and back in usa, unlimited text and data. But upon receiving the bill, i saw i was…
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Verizon Wireless 5G Home Contract Buyout Program
Hi, I switched to Verizon from Optimum . At the time, I was told that Verizon would pay my early termination fee from Optimum, I just needed to provide my final bill. The website doesn't allow me to post anything in any of the fields. Please help i was in chat with someone last time who needed me to get my final bill so…
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Synchrony refusing PMT?
Balancing my checkbook & shopping throughout the day. I made a payment this morning and after shopping w my card I tried making another payment this afternoon. Synchrony refused online and also on the phone. How is this policy.. much less legal... Not allowing me to make a payment on my account?
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I never received my iPhone
I had ordered an iPhone 14 from Verizon online a month ago. I never received my phone. I have called several times and kept on the line for an hour and a half. No one seems to not be able to help me. Now, I have received threats and a bill for over $200. Why would they charge me for a phone I never received? I'm so tired…
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Return Box
I’ve asked multiple times for a return box. The rep in at the store ordered me a return box to be sent to me fed ex or ups via the customer care he was speaking with on the phone. I HAVE NOT RECEIVED ANYTHING. I have been waiting over three weeks!!!! NOW being harassed for payment that’s your responsibility to send me…
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Phone bill
Back in December I went to a local Verizon dealer to get an iPad line and the iPad itself, plus check on any existing promotions. We have phone lines and 4 IPad lines. Magically our bill went from $519 to $6994. We had unlimited start on all the lines ( a grandfathered plan), which was $27 per line for all unlimited. What…
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Bill not adjusted, now even higher
So I have gotten an updated bill, which I was waiting for after speaking to a manager, next months bill, due on Feb 2nd, $301! Still no trade in credit of $450 given. No “free” phones, no bundled iTunes, and my other apps that I have had for yrs! My bill is typically due around the 23rd or so of the month, they moved it up…
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Monthly Bill
So it says savings won't kick in until 1-2 months later and with the savings it would be $120 1. Does this mean my bill would be about $140 dollars until savings are on? ($25.83 for a phone + $90 phone plan + $9.16 for a watch + $15 watch plan) 2. With the savings my bill would go down to about $120. Correct? ($20 for a…
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Cash only payment restrictions
I HAVE 2 LINES, AND BECAUSE SOMEONE HACKED MY CREDIT UNION, AND HAD ISSUES, VERIZON HAD MADE IT NEARLY IMPOSSIBLE TO MAKE A PAYMENT, I WILL HAVE NO OTHER DECISION BUT TO CUT MY SERVICE TO GO ELSEWHERE IVE NEVER HEARD OF CASH INLY PAYMENT! THE BALL IS IN YOUR COURT VERIZON, LIFT ThIS SO I CAN SUMBIT NY PAYMENT
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Rate Increase in my first 4 months of 36 month contract
I just received an email notice from Verizon stating my lines will increase $3 per line each month. I have 5 lines on my account. That is $15 more per month plus tax. That is about $500 more a year. Apparently they are allowed to raise rates for customers in contract regardless. This isn’t great to hear. I also don’t like…
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Another Rate Increase
Hello all, I just received notification that my bill will increase $3.00 per line. This is in addition to the $4.00 they went up last year at this time. ABSOLUTELY RIDICULOUS!!!!!
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Billing Error and Business Line Interruption
Dear Verizon Support Team, I am writing to formally address an ongoing issue with my business account number ending ***** that has resulted in incorrect billing charges exceeding $2,000 and repeated disruptions to our business line. This situation has caused significant financial losses and a serious impact on my business…
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Phone Upgrade Deception
Upgraded phone through the VZW app like we have multiple times before. VZW received the old phone on day 27 (30 day limit). My next bill had an additional $700 applied to it so I called the support line (not helpful at all) to determine the outrageous amount applied to my bill. After a 2 hour phone call with an outsourced…
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Apple Arcade Cancellation
I had apple arcade for free under the last plan. Since changing plans and it is no longer free, I decided to cancel. As I went to cancel, I clicked on confirm and it states that I have a pending order. This pending order has been going on for about 2 months now and the technical support is saying the pending order is…
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Help with billing issues not being addressed
I recently been unable to get help with a billing dispute that I’ve been experiencing and today is my day to pay on payment arrangement and customer service will not help me. And I won’t pay untill I get help. I’d really hate to have to go through all the loops with filing a complaint to all of the appropriate agencies.…
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Billing
The only thing Verizon will do is give you answers so that you hang up the phone and go away. I caught them billing me for over four years on a device that I haven’t had in more than that time. I have repeatedly asked them to discontinue the service to no avail. There is no contract or money owed on the device. They just…
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Credits 1-2 months
So it says savings won't kick in until 1-2 months later and with the savings it would be $120 Does this mean I pay everything without the promo so about $140 each month? ($25.83 for a phone + $90 phone plan + $9.16 for a watch + $15 watch plan)
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Bill
I paid my phone bill and it says my service has been restored but it isn’t.
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iPhone 13 Pro Max upgrade
I just ordered new phones for my daughters and upgraded my iPhone 13 Pro Max, was quoted $208 a month for everything, but just looked over itemized billing for next month, $268?!?!?! My trade in value not listed, at all! He said I would get full credit for trade in since my phone is like brand new, $1000, but on the order…
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Billing
I called Verizon in October 2024 due to a high bill. After speaking with a customer service rep she was able to get my bill down to $159 monthly. I just received an email stating that since I changed my PLAN my bill was going up $50 monthly. I feel after being a customer for over 10 years that I was lied to and not given…
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Increased bill/hidden fees/overcharged
I’ve been a customer with Verizon for almost 4 years and at first I was happy, but my bill has increased so much that I can barely afford to pay it anymore. I have to utilize the “promise to pay” option nearly every month now because my bill has been $400-600/month. It should not be more than $200 or $250 at the most…
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Customer Service Issues
I have spent nearly 40 hours on the phone with agents/mangers from Verizon and have been into a Verizon store. Not a single one of them does a single word they say. I have asked them to pull up the recorded calls on the everything that has been promised to me and they either say they can’t get those or they hang up on me.…
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Billing
Verizon said if I made a payment arrangement and payed a partial payment they would restore my service in an hour and they haven’t , I can’t even speak to live chat or when I video chat an agent they say they can’t help me , I call customer service and they hang up , I can’t get through to a real person and then I’m not…
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I paid my bill and my service is still suspended
I paid my bill over three hours ago and my service has not been restored and if I try to get in touch with anybody from Verizon either by calling them or even on their AI chat bot it blocks me and it does not allow me to even talk to a real person because it says I have to restore my service before I can which I paid my…
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Verizon forward
I'm approved for Verizon Forward. Now how do I apply to my account. I called customer service. He didn't know. Said Verizon would take care of it. Do I need to do something else to get it applied?