Billing & Payment
still pending --- Don't see an option to use verizon gift card to pay mobile phone bill
I reported an issue and requested help. https://community.verizon.com/t5/Billing-Payment/Don-t-see-an-option-to-use-verizon-gift-card-to-pay-mobile-phone/td-p/1801162 The issue is still pending, an internal ticket was created (INC013919366) on 2/7/25 which cannot be tracked by us. More importantly, I see another user…
Not accepting my form of payment
I am trying to upgrade a line on my account and the website will not accept my form of payment. I tried multiple cards and even Apple Pay and they won’t accept it. I called a rep and they sent me links to make the payment manually, but they still won’t go through. I tried multiple cards with the rep and they won’t go…
Billing
Every month my bill has been incorrect, and there is always an extra charge or wrong numbers!!! Then, when I call customer support, the call always lasts at LEAST an hour. Not only that, I have contacted Verizon 4 - FOUR - times about a $500+ charge on my bill… absolutely ridiculous. I can’t even get anything fixed…
Billing issue - forever
Two months now and my service will be suspended and now I put request to call me back from Verizon and they didn’t call me back. Wow I’m shocked guys what is wrong with you, this is so unfair you guys charged me for phones I already returned and you will suspend my service??? this is insane I need this to be resolved soon…
Switcher Rebate
We just switched four phone lines to Verizon at a local Verizon Store on 11/27/2024. We were told that we qualified for a $200 rebate on each line, and that offer is also in writing on our receipt with instructions to redeem it at m.vzw.com/rebatenotification. When I access the site, there are no notifications. How do I…
Customer service
I was promised a credit by a customer service supervisor for my service in Europe that never worked.Never received the credit on my account. Spoke with another supervisor who said that I didn't call on date and time that my phone log says I did and she would not issue the credit because she had no notes. I spent 12 hours…
I WANT TO START A CONTRACT WITH YOU GUYS AND YOUR WEBSITE WILL NOT ACCEPT MY PAYMENTS!
So as I said I want to start a contract with y'all online because I can't come into the store, I'm in a treatment facility where we can't leave, so I have to pay it online and I tried to pay on my NetSpend MasterCard and I tried to hook it up to my PayPal as well and it's not taking it for some reason and there is enough…
Loyalty Discount
I was promised a loyalty discount by one representative and never received it. I called and spoke to someone else who tried to push it through when they looked at the notes and was denied because it is a "lottery." Has anyone else been promised by Verizon, and they did not honor it or have more insight how this works?
How long to process pending orders (plan change) ?
Monday I (stupidly) called VZW after receiving a text message about saving $10 a line. But I figured I was going to switch to unlimited (from the old 8GB plan with rollover) before my next trip to Canada, so called. Shoulda done it online... CSR put all the lines on the basic - Welcome - plan (I need hot spot). And my…
Trade in and billing
I paid off my Verizon iPhone 14 from family account & switched phone to xfinity. Then when I saw advertised deal, I switched to my own first Verizon account & traded in iPhone 14 I just paid over $500 to pay it off and was told I wasn’t getting the free iPad & or watch but I would get just over $200 credit for my iPhone 14…
SUPERVISOR!!
It doesn’t matter how many times i ask for a supervisor, i’m told there are none available! I was flat out lied too. I have the conversation recorded! As i’m typing this i was just hung up on! I just need a supervisor to call me back!! So last month.. I had a conference call with a supervisor and another gal so a there way…
Billing
Hello, I wanted to share my frustrating experience to warn others. If you're considering signing up for their service, be careful—what they quote you may not be what you actually pay! Here’s what happened: Nov 29, 2024 – I placed an online order for service and was quoted $39.99/month. Installation was scheduled for Dec…
Verizon not giving me credit for the phone we traded in.
I returned my daughters phone to UPS on 1/7/24. There was a promotion that we could upgrade early and not pay the balance of our phone if we returned the phone and it was in good condition (which it is almost perfect with zero battery issues). On 1/8/24, I received an email from Verizon indicating that they received…
hoping for resolution
We are a small healthcare business and we are having an unfathomable amount of problems and complaints with Verizon and the way they conduct business. We switched to Verizon for our business phone and internet in the aftermath of hurricane Helene. Due to mistakes made by the Verizon sales person (Ryan) during our initial…
Billing Issue
Its been two months now and Verizon can’t fix my billing issue. In my bill it says I have to pay $1600 . The story begins when I ordered a gold iphone 16 pro max then I changed my mind and ordered the grey one so I returned the gold one and my old iphone 14. They charged me 1600 for my old iphone and the gold one because I…
Incorrect final bill
I should be receiving a refund (from over-payment on Dec bill) and instead I have received a January bill for $95.79 I cannot find a way to discuss this as I no longer have access to my account. The issues are way too complicated to explain over the phone. Short summary, Our last 4 lines were disconnected (2 cancelled, 2…
CASH ONLY STATUS
I have been with Verizon for about a year and a half. Truthfully the service is below par in the area of south florida that i live in....they dont even have home internet wired or wireless. And because of some nonsense with my bank and a chargeback that i didnt even initiate I have been put on cash only payments until may…
Can’t call customer service
My line has been barred and I’ve been trying to call Verizon customer service for days. There are a few things I need to sort out, so I need to speak to a customer service agent. I tried the toll free number, says call *611 - then tried that, it says line is blocked. I tried calling so many Verizon numbers, and none of…
Refund and restocking fee
I have been a Verizon wireless customer for more than 20 years. I have been using a cell phone since 2018 and was encouraged to try out a new phone as an upgrade at a Verizon phone store. I used the phone for less than one week as it caused headaches and dizziness. The phone cost $1000. I would pay $300 as an upgrade. I…
Auto pay discount changed
I just noticed that my auto pay discount is $5 less which I don’t recall getting the email. I have 12 lines. My understanding is that having paperless and autopay is the $10 discount. I might be looking for a new carrier. I have been here too long for this too happen
Overcharged and Account changed
Anyone else lied to about the upgrade credit for new phones and also overcharged for activation fees??? I’ve contacted Verizon directly and they “reviewed” my account 4 different times (each taking 2 hours on the phone) and promised credits that never came. Ready to check out AT&T.
Phone service disconnected
I made a payment arrangement, paid the arrangement off early and they cut my phone off, and I can’t speak with a real person. I cannot wait to switch carriers!!!
Charged for a phone Verizon never even shipped!
I switched from AT&T to Verizon on December 28th simply for the promotions that Verizon was offer however it has been a nightmare with nothing but issues since day 1. The most recent issue is being charged $829.99 for a phone I ordered December 28, 2024 that Verizon never even shipped. Even after numerous phone calls and…
Overcharged and never supported
Hi community, I have been a Verizon customer for over 10 years and my family over 15. My account doesnt recognize that. It randomly was changed from a Buisness to a personal as well without my knowledge or consent. I have been being overcharged on old plans for months if not longer. I have tried to contact customer service…
Billing Error
Does anyone know who I can escalate my billing issue to, I have called customer service numerous times, they have made promises which they never followed through. Now I am receiving threatening messages regarding a bill that I should not have. I have sent letters to their billing department, no response. Who can I contact…
Don't see an option to use verizon gift card to pay mobile phone bill
Have a home and mobile account now under same username. I'm able to add gift cards to home account but not the mobile account. Tried multiple things 1) Combine home & mobile payment methods - this option is available but when I do it, I stop seeing the gift cards already added to home account. When I separate them I see…
Over charged
I am curious why my phone bill is 40$ more than my plan. My phone is paid for as well. My plan is 93$ a month. Yet, my bills are usually 133$.I went to look at an itemized bill, and it's not there. I had to request it. What is going on? I have been getting completely ripped off, in my opinion. I need someone to explain why…
🚨 Attention Verizon Customers: Unresolved Credit Issue Alert 🚨
Dear Verizon Community, I feel compelled to share my recent frustrating experience with Verizon regarding a promised credit that has yet to be received. Back in April, I traded in my phone as part of a promotion that guaranteed a credit of approximately $500. Despite my phone being received and acknowledged by Verizon, I…
Never been with Verizon, but getting sent bills?
Only made an account here to ask what’s going on: I’ve been with T-mobile since I was a teenager (30 now), I’ve never once even stepped inside of Verizon I moved into my new apartment, & since last month I’ve been getting sent bills from Verizon? I called the Verizon support number, & after about an hour and a half over…
Promotional credits removed from account
Hello I recently switched front AT&T to Verizon because of the great specials on promotional credits for Black Friday. However I received an email that 4 of my 5 phones will not receive the credit anymore because device payment agreement was cancelled. Does anyone know what this means? The promo was trade in any phone in…