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600$ bill
What a mistake coming to Verizon. I opted into the four lines and you get the iPhones on them paid over $200 in taxes and fees then I get my first bill it’s $559. Who has that kind of money laying around when I went on to set up some sort of arrangement to have the payment made when I get paid, it said I am not eligible…
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Trade-in and customer service
During the holiday season the airwaves were inundated with a Verizon offer to accept "any phone in any condition" as a trade-in for the Apple I-phone 16. We fell for the offer and were assured we could trade in our two working Android phones. When all the paperwork was signed and sealed it turns out we are only receiving…
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Open new line and billing issue
I have a new account. I got it to get my credit up. I only did this for 1 reason. Anyway. I received it before Christmas. Now they are charging me for 2 phones and I only received 1. I never asked for 1. I’m disabled and it’s completely sad that I never ever had a credit card. Or anything. And they are now saying that I…
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Price Changes
I’ve been a customer with Verizon wireless for a long time, from even when my parents paid for my phone. I was incredibly happy with my plan, but Verizon keeps changing the plan names and trying to get me to convert to the new one. In order for me to change I’d lose my Apple Music and Disney Plus subscriptions unless I…
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Billing Issue
24 years as a LOYAL Verizon customer with 9-10 Cell phones at all times / FIOS/INTERNET/Homes phones...recently had a broken phone , while traveling on vacation when I called a customer service rep to inquire about a new phone replacement...my ONLY option was to upgrade my plan from and older plan to a newer plan to get a…
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IVE FILED A COMPLAINT WITH THE FCC
I have filed a complaint with the FCC due to false charges on our account for an iPad we never received. we have made multiple phone calls chat emails and no one is helping us. We have a lawyer now and will be pursuing this and I don't care if it cost me money at this point there is no way Verizon is getting away with…
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payment from unknown source
Recently more that half my monthly wireless account payment, which is typically withdrawn from my bank account, was paid. The payment, however, did not appear on my bank statement. Upon investigation Verizon determined that someone had made a payment to my account through Western Union. No idea who. Verizon did not seem to…
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Why when you call customer service. They keep tranfering you to someone else.? That doesnt know what there doing
Verizon customer service? All they do is transfer you to someone else. That has no clue how to help you. I was one the phone for over 3 hours and 6 agents. For a $1000 bill. That was there error. Charging me for a phone I returned 15 month prior. And they had been charging me monthly for a extra line and that phone. Well…
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Unresolved Issue with $1000 Trade-In Credit for new line and phone
@Anonymous @miszraecw @Jills1 @pnwlost @NoxxVille I purchased a new iPhone 15 Pro Max and new line added on Dec 31st 2023 through Verizon by speaking with one of the agents over the phone. The purchase was made with the understanding that I would receive a $1000 trade-in credit ($27.77$ per month.) by sending my Samsung S7…
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Why Lie by Omission
I've been a Verizon customer for a decade. I just added connectivity for an Apple Watch to my unlimited plan. Prior to purchasing the watch, I checked the Verizon site to see how much the monthly fee would be and the site said it would add $7.50 monthly. Turns out, after the taxes and surcharges it added up to an…
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New Phone Line Issue
Verizon Wireless misrepresented a promotion, lacked transparency, provided inaccurate information and participated in a bait-and-switch. On January 7th, 2025, I contacted Verizon customer care regarding a charge on my account. During the call, the representative, Jude, informed me of a promotion offering a free iPhone with…
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Another duplicate payment processing
This is the second time Verizon is causing a duplicate payment to process in my bank account. One payment has already gone through and now the same exact amount is in the processing stage causing my account to be short for other bills. This is ridiculous.
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Contract "Buyout"
I got transferred 5 times! Just trying to find where I can upload my bill for this payout. I spent 2 hours being passed around. I can't find anywhere to upload my bill. I spent two hours! Chatting with 5 reps and one supervisor. I'm glad I took screenshots! Can someone please help me? THERE IS NO WHERE IN TH MY VERIZON…
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Bill fraud
* Hi, recently got a bill in the mail from the CBE collections for $3,400 for #Verizon wireless, which I never had or opened a Verizon account. I called CBE and was forwarded to Verizon fraud department reported I never created acct. Agent said account has been flagged and closed. And Wait 30days. What else should I do? I…
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Billing increase
Just received notice that our bill (2 lines, unlimited, is going up $39 per month. Pull-up details, says services removed, on each line. If services removed, shouldn’t that money go back to customer? Looking for good service options, possibly leaving Verizon, been with them for over 20 years.
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Billing Over charges
In May of 2024 I tried to connect a Verizon service to my car. For whatever reason, it didn't work and was told by Verizon rep that the service would be cancelled. For the past 6 months Verizon has been charging me for this service. When contacted they said they would only credit me for one month since I have should have…
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Incorrect Billing for Returned Device
I am writing to formally express my frustration and disappointment regarding an unresolved issue with my bill. Despite multiple attempts to resolve this matter with your customer service team, there has been no resolution or adequate communication from your side. Recently, I returned a device to Verizon using the provided…
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In store offer
On November 23, 2024, between 1:00 PM and 5:00 PM, my husband and I visited the Verizon store at 3376 Cinema Pt, Colorado Springs, to upgrade our phones. The store manager offered us two free Apple iPhone 16 Pros, but since we preferred the 256GB versions, he assured us that if we traded in our Apple iPhone 13 models, the…
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Returned device confirmed, Verizon deducted money will not refund
Long story and many hours of chats and phone calls to Verizon. Defective phone was returned to local store mid October2024. Phone was replaced, and defective phone mailed in the box provided with return label. Proof of delivery phone was received 11/1/24. 68 days later my account was swept for unreturned phone. Chat…
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15 plus hours into fixing billing issues
I was on a Verizon family plan for years. Got off of it to form a new family plan with my 80 year old mother to handle her bill. Convinced my sister and brother in law to switch from ATT. It has been a 15 hour plus nightmare with billing. Oh, and I lost a phone upgrade because Verizon told me to wait to upgrade my phone…
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iPhone 14 trade in
Hello ! I am utterly disappointed in Verizon. Over the past three years I have purchased all my iPhones. I lost a phone in August 2023 and replaced it with an iPhone 15 in the same year in October . I was having issues with the phone and traded it with a 15 after receiving a promotion from Verizon indicating they’d give me…
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Promotional credit for phone that was advertised as free
I have been a Verizon customer since I was 18 with no issues until December of 2023. I wanted a new phone so I reached out to Verizon about their deals and promos. I was informed via online chat with a salesman that I could get a new IPhone 14 for free. At this time I was a prepaid customer, so I informed him of that and…
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Payment Reversal
I have been dealing with an issue for almost a month now. I was charged the incorrect amount by Verizon when I first opened my account and then my monthly bill dropped to another amount and I began paying that. Then randomly without my knowledge Verizon reversed my overpayment, but I didn’t find this out until I went…
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Redeeming Verizon dollars for retail gift cards
I am so upset. I want to purchase retail gift cards with my Verizon dollars and the link won’t open. I am seeing by the posts this has been going on for quite some time. You are terminating the program but that date has not arrived yet. I don’t want to apply it to my bill or purchase products. I have tried to get a real…
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Travel Pass price hike
Just curious how and when the 20% increase in the fee for the daily travel pass was announced. I found out this week when I landed in Europe and got a text telling me it was now $12/day, not $10. I think some advance notice would have been in order to those signed up for the travel pass option, so that we could explore…
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Do not allow Retailer to change your Account
Do not allow retailers to change your plans without you understanding the changes in their entirety. This is not an isolated incident retailers change plans and the consumer ended up paying the price for all those changes because the retailer cannot put you back to your old locals plans and Verizon will not help you, like…
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Perk and other things .
Services and perks Global choice Italy 10.00 Oct 15-Nov 14th charge, i removed this perk however still being charged. Autopay/paper free discount. I have a forum on my Verzion account explaining I’m in auto pay however not receiving the 20$ discount, 2 lines equivalent to 20$. I’m a valued customer for over 3 years and I’m…
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Customer service phone and chat
I have been a Verizon customer for years. Today I’ve had one of the worst experiences ever with your phone and chat. I got disconnected, and it makes it impossible to talk to a real person without paying my past due. I had to pretend to be a new customer just to be able to talk to someone. I felt ignored and disrespected.…
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Discount offer and customer service
I have been a Verizon customer for 13 years and over the past two years, the customer service has taken a significant decline. I clearly in last month and spoke with a representative who offered me a plan and customer discount comparable to what another company was offering new customers and anytime I tried to speak with…
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Billing Issues that has not been resolved via Phone or Chat
I have been round and round with the support people via email. In short I am being charged $10 a month because Verizon changed my account type to not allow it to use a bank account for auto pay. I am forced to used a credit card. This began with me having a compromised bank account that I needed to work with my bank to…