Billing & Payment
Grabdfathered in
Don’t let the fool you with if you move to this plan you will still be grabdfathered in with your old billing price . That is not true so be careful when choosing a new plan it voids your grandfather in
Should I switch Plans
Our bill is now well OVER $500 a month. The agent is suggesting switching 5 lines from 5G Play More to Unlimited Plus? The agent said the 5 lines could use Disney+, Hulu and ESPN+ through my main acct on a Get More Plan?
Got an email about a future charge for a discovery+ subscription
I got an email about a discovery+ subscription. > Subscription: discovery+ (Ad-Free) for 3 Months > Promotion ending: February 16, 2025 > Monthly charge after your promotion ends: $6.99 I never asked for this, and I don't want it. I don't see this mentioned anywhere on the site in my account plan/billing. I am posting here…
Billing and returned device
Two months ago I had an issue with my phone and Verizon sent a replacement. I returned the defective device immediately. They said they never got it. Tracking says they did. Then they told me, "oops, yeah we got it - sorry". Yesterday I got a text saying "due to a system error we applied non-return fees for your damaged…
Billing
After 18 years with T-Mobile, I decided to switch to Verizon due to feeling unappreciated for my long-term loyalty. Unfortunately, my experience with Verizon has been far from satisfactory. Despite applying for a specific offer, my account has not been corrected after three months, leaving me frustrated. When I inquired…
Information from customer service
December 20, I was having a technical issue with my phone. I contacted Verizon via chat. They cannot figure out why my receivers cannot receive my texts. Then the agent I talked to suggested to add another line and switch to another plan so my monthly will get lower plus getting a new phone from $245 a month to $222 a…
can’t redeem rebate
Like others, I can't complete the process to redeem my Verizon Gift Card. I either get sent to a blank page, or a new tab opens back at "My Account". Could someone please assist or direct me to the correct place? Thanks for assistance!
Verizon's Tri-county store
I have had the absolute worst experience of my entire life dealing with Verizon's Tri-county store. I am in tears and need to speak to someone from corporate ASAP.
Feeling Cheated
I made an appt at my local Verizon store to upgrade two of the three phones on my Verizon Business Phone plan. The store agent told me I was entitled to 2 free phones. Yesterday I got my new Bill, which went from 98.00 to 288.00 2 lines were added to my bill along with 167.00 of equipment charges. I did not ask for two new…
Ridiculous billing no security protection
I noticed on the billing there was a significant increase from other months upon review I see a new phone number, Apple iPhone (newer than ours), and Apple AirPods were purchased and billed to our account from Best Buy in another state but electronically signed as my fiancé (account owner) after they confirmed then…
LOYALTY
I have been a LOYAL Verizon customer for OVER 21 YEARS YES YEARS. We are up to 8 Lines and they CUT the $10.00 AUTO PAY on 6 of the lines. I am on live chat looking at our bill BUT NOT SURE I want to continue PAYING OVER $500 a MONTH . 2 lines are SR and also I am a VET
Auto pay discount
I’ve had 2 mobile line services and WiFi for over 4 years. I’ve spoke to customer service the local store here who called and no one will help me. I moved to a new state in July and switched banks about a month or two in . Something happened with autopay before I had enrolled my new bank into auto pay. I now can not…
I’m in Verizon jail and need help! Or a bond!
4 months + an accumulation of 40 hours of chat, in-store, and phone calls and I still do not have a resolution. I’ve been told already 30 times, I’m so sorry this has happened to you but I will get this resolved today. Obviously I am going to escalate this as far as I can go but if anyone has any suggestions based on their…
device return
Looking for whatever help I can get with this issue. We were on vacation in December in a city thousands of miles away from our home. We had initially decided to accept a promotion to add 3 lines and 3 devices, 1 Samsung watch, 1 iPad and 1 Apple watch, for some nominal cost. However, 2 days later we returned them to the…
Oustanding Balance from Account that doesn't exist?
I have received multiple emails indicating that I have an outstanding charge on my account of $35 ("although your service has been terminated") even though I have paid every bill using auto pay. When porting my account over from Xfinity Mobile, there were a bunch of issues and I believe one of the tech support individuals…
Billing overcharged
I changed my wife's plan from ultimate plus to ultimate unlimited before traveling to Bangladesh so she can use her phone internationally. We also got text from Verizon when we were in Bangladesh that we go unlimited call in Bangladesh and back in usa, unlimited text and data. But upon receiving the bill, i saw i was…
Verizon Wireless 5G Home Contract Buyout Program
Hi, I switched to Verizon from Optimum . At the time, I was told that Verizon would pay my early termination fee from Optimum, I just needed to provide my final bill. The website doesn't allow me to post anything in any of the fields. Please help i was in chat with someone last time who needed me to get my final bill so…
Synchrony refusing PMT?
Balancing my checkbook & shopping throughout the day. I made a payment this morning and after shopping w my card I tried making another payment this afternoon. Synchrony refused online and also on the phone. How is this policy.. much less legal... Not allowing me to make a payment on my account?
I never received my iPhone
I had ordered an iPhone 14 from Verizon online a month ago. I never received my phone. I have called several times and kept on the line for an hour and a half. No one seems to not be able to help me. Now, I have received threats and a bill for over $200. Why would they charge me for a phone I never received? I'm so tired…
Return Box
I’ve asked multiple times for a return box. The rep in at the store ordered me a return box to be sent to me fed ex or ups via the customer care he was speaking with on the phone. I HAVE NOT RECEIVED ANYTHING. I have been waiting over three weeks!!!! NOW being harassed for payment that’s your responsibility to send me…
Phone bill
Back in December I went to a local Verizon dealer to get an iPad line and the iPad itself, plus check on any existing promotions. We have phone lines and 4 IPad lines. Magically our bill went from $519 to $6994. We had unlimited start on all the lines ( a grandfathered plan), which was $27 per line for all unlimited. What…
Bill not adjusted, now even higher
So I have gotten an updated bill, which I was waiting for after speaking to a manager, next months bill, due on Feb 2nd, $301! Still no trade in credit of $450 given. No “free” phones, no bundled iTunes, and my other apps that I have had for yrs! My bill is typically due around the 23rd or so of the month, they moved it up…
Monthly Bill
So it says savings won't kick in until 1-2 months later and with the savings it would be $120 1. Does this mean my bill would be about $140 dollars until savings are on? ($25.83 for a phone + $90 phone plan + $9.16 for a watch + $15 watch plan) 2. With the savings my bill would go down to about $120. Correct? ($20 for a…
Cash only payment restrictions
I HAVE 2 LINES, AND BECAUSE SOMEONE HACKED MY CREDIT UNION, AND HAD ISSUES, VERIZON HAD MADE IT NEARLY IMPOSSIBLE TO MAKE A PAYMENT, I WILL HAVE NO OTHER DECISION BUT TO CUT MY SERVICE TO GO ELSEWHERE IVE NEVER HEARD OF CASH INLY PAYMENT! THE BALL IS IN YOUR COURT VERIZON, LIFT ThIS SO I CAN SUMBIT NY PAYMENT
Rate Increase in my first 4 months of 36 month contract
I just received an email notice from Verizon stating my lines will increase $3 per line each month. I have 5 lines on my account. That is $15 more per month plus tax. That is about $500 more a year. Apparently they are allowed to raise rates for customers in contract regardless. This isn’t great to hear. I also don’t like…
Another Rate Increase
Hello all, I just received notification that my bill will increase $3.00 per line. This is in addition to the $4.00 they went up last year at this time. ABSOLUTELY RIDICULOUS!!!!!
Billing Error and Business Line Interruption
Dear Verizon Support Team, I am writing to formally address an ongoing issue with my business account number ending ***** that has resulted in incorrect billing charges exceeding $2,000 and repeated disruptions to our business line. This situation has caused significant financial losses and a serious impact on my business…
Phone Upgrade Deception
Upgraded phone through the VZW app like we have multiple times before. VZW received the old phone on day 27 (30 day limit). My next bill had an additional $700 applied to it so I called the support line (not helpful at all) to determine the outrageous amount applied to my bill. After a 2 hour phone call with an outsourced…
Apple Arcade Cancellation
I had apple arcade for free under the last plan. Since changing plans and it is no longer free, I decided to cancel. As I went to cancel, I clicked on confirm and it states that I have a pending order. This pending order has been going on for about 2 months now and the technical support is saying the pending order is…
Help with billing issues not being addressed
I recently been unable to get help with a billing dispute that I’ve been experiencing and today is my day to pay on payment arrangement and customer service will not help me. And I won’t pay untill I get help. I’d really hate to have to go through all the loops with filing a complaint to all of the appropriate agencies.…