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VERIZON*DIGITAL CHAT E
I have a charge for $100.62 for VERIZON*DIGITAL CHAT E on my credit card. What is this?
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Never Ending Upgrade Problems
Here is my saga that started in November. I upgraded my iPhone 13 to an iPhone 16 pro with the promo that the iPhone 16 pro would be free. I filled out everything online and I ordered for store pickup. The order said pending after six hours, so I went to the store after work to see if I could get the phone. At the store,…
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Misled About Trade-In Offer and Billing: No Resolution After 19 Years of Loyalty
I've been a loyal Verizon customer for 19 years, but my recent experience has left me feeling deceived and stuck in an extremely unfair situation. Here's what happened: On November 27th, I called Verizon after noticing a bill increase. I was informed my autopay discount had been reduced, and I asked if there were ways to…
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Mobile Home Discount
Hello, I had signed up for my plans in august and i was urged to sign up with the mobile+home discount. But its been 3 months now and its still not active on my line. Every time I get a bill, i contact support and am told its active and will show up credited on my next bill, but it's still not activated. Just extremely…
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Cell phone rate increase
Billing: Feb 2024 $56.24 Now Jan 2025 $65.56 Should I wait for a raise at work or a carrier to offer me a plan that costs less? Meanwhile, correct me if I'm wrong, but in 2023, Verizon CEO Hans Vestberg's total compensation was $24,129,317, which included a base salary of $1.5 million and other compensation. This was 720%…
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Lost trade in credit after transfer family account
Hi I lost my trade-in credit after transferring my line to a new version family account. And the process with customer service/ store has been a nightmare. Here is the timeline of the issue: * Sep 13: I placed the order for my new phone. * Sep 30: I submitted my trade-in device at the store. * Oct 28: I transferred my line…
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Customer service/returning equipment support.
I purchased verizon 5g Home internet on a 30 day free trial period . Since I was not satisfied with the internet speed at my place, Tempe, AZ, I didn't want to use the service anymore and return the device. I disconnected the service and the customer reprsentatiove said there will be return label sent to my address in 4-5…
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New customer experience and billing issue
*Incorrectly posted this in a FIOS thread, instead of the Wireless thread. Re-posting here* Hello, I'm trying to find an email address where I can submit a formal complaint to the corporate offices but I am not having any luck. Does anyone have an email address for them? I am a new customer with Verizon Wireless. My…
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VERIZON GATEWAY PAYMENT SYSTEM
I’ve tried over 25 of my credit and debit cards to make a purchase all received the same error message “payment failed” so I was told to order a Verizon Gift Card still to be faced with the same error message and none of these representatives no how to actually lead a customer to a successful or but rather have them…
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Customer service
Man it’s been a long week but everything was resolved eventually
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Payment not accepted
Verizon won’t accept my payment to upgrade to the new iPhone 16 pro. I get the error message “At this time, Verizon is not able to complete your transaction with your current payment method. Please select a new payment method in order to continue.” even though I verified it’s the right payment and alerted my bank that it’s…
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Bill
My plan has been changed 4 time in the passed year without my knowledge. I need to know how to cancel my account.
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pay bill with vanilla crad
how do you pay verizon bill with a vanilla gift card
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Activation fee & billing
Did a black Friday trade in and was told my bill would not change. Now I'm not getting the correct credit and my bill is $16 more a month than it was!! I was told the $35 activation fee would be waived and now its on my bill!! Ive ben hung up on, told they would call back and never did....spent over 4 joyrs with peoole…
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Billing
Verizon has the worst billing I have ever experienced. I needed Disney Plus removed from my bill. I spoke to three different reps and still am being billed. Now I have upgraded my phone and sent the old one in and paid the difference two months later still Verizon is charging me for the returned phone. 7 years with them…
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Cancel a payment
I need to cancel the payment I just made. I was trying to set up a payment arrangement but selected the wrong option.
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CASH ONLY STATUS- I NEED HELP
I am immobilized until the end of february and can’t go in any stores to make a payment. I would like to make my payment of my past due today however i am cash restricted.. is there anyway that you all can process payment on your end as I am unable to go into the store. You all want your money and I am trying to give it to…
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Impossible to talk to a huma
why is it impossible to talk to a human in financial services? I woke up to disconnected phones due to non payment but im unable to work without my phone helllppppp
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Easiest Way to Reduce Bill to what it was just 45 days ago
This is a 73% increase in my Nov to Dec bill, then it levels off to only a 38% increase (from $161 to $223). What in the world Verizon? This is Do More/Play More plan with 6 lines. All were BYOD, and then I feel like I messed up by getting a phone on one of the lines about 6 months ago. I have the cash to pay off the phone…
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Price Increase/Cut to Autopay benefit
I’m tired of seeing my bill go up. A few dollars here and there, again and again. It seems minuscule to you, but it adds up over time. It adversely affects your customers. And for you, it’s profit, but you can’t say that outright, right? One reason that I decided to add my kids to my plan was because the autopay discount…
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Verizon Forward Not Applying Discount
I got approved for Verizon forward on September 4th, and I was supposed to be getting the 6 months for $0. When I first got my home internet I called a representative and she said that the Verizon forward promotion was added to my account. However I have not seen any discount on my bills. I reached out to a representative…
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managing multiple accounts
I work for a management company and we maintain well over 1,300 land line accounts . We are trying to establish billpay for all of these accounts however we are encountering a lot of difficulty with requests for pin numbers and other information. Is it possible to have one point of contact and some sort of method to get…
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how to change pay day of verizon wireless account
I need to change the payment date for my Verizon Wireless account to better align with my financial schedule. Could you please guide me through the process of adjusting my payment date?
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Billing Discrepancies and Unsatisfactory Service Experience with Verizon
Hello, I switched from T-Mobile to Verizon on November 24th, signing up for a family plan with four lines at Costco in Woodland Hills, California. The decision to switch was influenced by a promotion offering a free iPhone 14 with each line if enrolled in autopay, which I did. Additionally, there were options to upgrade to…
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Having seemingly perpetual difficulty in getting refund for a returned phone
A seemingly complicated situation but nonetheless straightforward: ordered an iPhone 14 from Walmart.com with Verizon services in late November. Paid Walmart.com $17.94 for sales tax. Later paid off the device ($299) and cancelled service before activating service on the phone. Received a bill from Verizon although I did…
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Trade in credit not received. Over 12 months. Even after we established that VERIZON HAS IT! What?
Verizon has the device. But they won’t apply credit nor give the phone back because THEY mislabeled it. And now it’s MY job to make sure that they can do THEIR job right. And I can receive MY money back. Device was sent and received. Customer support agent actually helped me establish that Verizon actually has it. BUT it…
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Account is disconnected and I can't login with any of the phone numbers used on the account.
Hello, I need help getting the device pay off info. I have tried multiple times and I can't login even using the disconnected phone number login. It doesn't login at all. I have used every number that was on my account and none will login. Please help!
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Charged for two devices I never received
I placed two orders for Apple watches in November. Each order had two watches. I cancelled one of the orders within an hour. They were never even shipped, yet I was charged the activation fees, taxes, and monthly plan/device payment for two of the devices. I have called and chatted for hours since then and was eventually…
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Bill taxed for two different states
My Verizon mobile line is being taxed for both GA and IL states, even though my bill and lines are all based in GA only. I had bought this device through a trade in offer in November 2023, and had it shipped to my friends address in IL as I was visiting. The IL tax has been added to my bill ever since. I tried Verizon chat…
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Online order never received for phone but being charged
How do I speak to a tenured rep regarding a billing dispute? Calling customer service is a frustrating dead end. All questions and no resolution. It is disheartening to spend so much time whether in chat or calling customer service only to be asked question after question when my account history should be at their…