Billing & Payment
Help! Trying for several months to cancel my play+ service
Hi, I have been trying to cancel my play+ services for months and I am at wits end. Hoping someone can help me. Not sure what to do at this point. I used to have multiple Verizon services - wireless, FIOS, and play+. But over time, I have had to cancel each one. Cancelled wireless in 2023. Then FIOS in July 2024 when we…
Fees, Surcharges and Taxes Charged for Wrong State
In the process of moving to Montana, I opened a Verizon Wireless account in Montana in 2021 with a different residence zip code than my billing zip code. Two months after I moved to Montana in 2021, I switched my billing zip code to Montana, I updated my new Verizon Wireless online account so that my residence and my…
Billing question
Is it fair to be charged twice on your bill for Netflix?? I was charged for Netflix’s premium and Netflix with adds when I signed up for a bundle plan Netflix with adds. I never signed up for the premium i didn’t notice it because my bill stayed around the same price when I mentioned it to call center agent I was told I…
billing question why hasent cancled shipment
so i had placed an order mistakenly thinking it was a watch especially since it came w promotion for the holidays well i been canceling the shipment and no mattwr hoq.many times.it.doesnt cancle.and then they said they had delivered it but i.never recieved. anything thw fruatrating part is.that i have.to go out my.way to…
Chat Customer Service agent
I notice my bill went up again in November 2024 from 162.00 to 173.15 and i decided to chat and see what options where there if any to lower my bill. The chat agent suggested changing the plan and removing the hot spot option and that brought the bill down to 137.00. That felt like a good deal so i said yes, as a result i…
New sign up, need help.
TLDR; sorry, I could write a book on the experience Ive had. I'm leaving out multiple unreal conversations with customer service. I usually would never spend the time writing so much, but in the grand scheme of things, this just adds on 45 minutes to 50 plus hours already spent. The issues this purchase has caused, exceed…
I am getting notifications for rebate like 'You are eligible for a Rebate. Redeem it by JAN 19'. Need the rebate code to apply
I am getting account notifications for rebate like 'You are eligible for a Rebate. Redeem it by JAN 19'. Need the rebate code to apply. I have tried to get the information from customer service multiple times, but no help.
Free Phone
I am paying for a phone that was to be free to me. I have call Verizon 2 times. I have to the store 3 times. I am getting tired of run around.
New Account (Fraud) Limbo
Trying here as a last resort. My mother in law ordered a new phone, tablet and watch as part of a holiday promotion. She was with another carrier and went through the process of porting her number to Verizon. Her former carrier released the number and closed her account. Only, Verizon has yet to activate the new phone etc.…
Now charging for Disney bundle w/ play more Unlimited
You told us in the community forum multiple times that with Play more Unlimited would still get our Disney bundle included (after you took a chunk of our auto pay out. ) Now I have a Disney bundle charge on this months bill. What is going on???
Account Suspended Non Payment
I have been calling every VZW number possible to reach a live human agent. My services have been suspended without notice and I need to speak to financial services. The robot prompt will not let me get through to a live human agent and will just hang up after me pressing 0 numerous times. or shouting out agent, human,…
How do I escalate an issue?
I became a new Verizon customer on 09/16/24. I took advantage of the '4 on us' promotion wherein I received 4 iPhone 15s for free for $120 ($30 each line per month) a month. A few days later I received 4 phones in the mail and I was unable to activate 2 of them. I called Verizon customer service and spent many hours on the…
Charged for devices i was told that were returned
I was told by the people in my family that 2 iPhone se were returned they aren't under this account name but on my email I still get bills because autopsy was on but I can't get into that account because I need the phone and it won't let me reset password
Collection
What a nightmare! In October of 2022 we moved my 2 personal lines from my commercial account to a personal account with internet. After two months of extremely poor internet service, and with the recommendation from Verizon, we cancelled the account and moved my two lines back to my business account. We returned all of the…
Mobile + home loyalty discount suddenly removed
My mobile + home loyalty discount was suddenly removed from my account. I have been working with Verizon agents for over 3 weeks now to understand what happened. Every time I call in I hear different story and they can’t put it back. I did not receive an email of the removal of discount reason. But the funny thing is that…
Verizon promotions
What gives. Verizon has never been great when it comes to billing etc but 2024 seems excessively pathetic. Loyalty offered us a promotion on a phone trade in to stay Verizon. Since that time we have had to file a BBB complaint. Spoken with executive customer service more than once. We were reassured this promotion was…
VERIZON Gift Card one time payment-NONCOMPLIANCE FEE
If I use a Verizon gift card to make a one time payment, when I am on auto pay, will I still be charged a noncompliance fee?
Do new customers get a better deal than loyal existing customers?
Hi everyone, I wanted to share my recent experience with Verizon and see if anyone else has had similar issues. I’ve been a loyal Verizon customer for 15 years, but after switching account ownership (post-divorce), the process has been incredibly frustrating. When I signed up for the Unlimited Plus plan, I believe I was…
Chime
I bank through chime. Direct deposit, bank account and routing number,debit amd credit card. Can I enroll in auto pay with the bank account information of my chime?
Sales rep
I went into the store at 6000 Roswell Rd, Sandy Springs and met with Anthony, to add an Apple watch to the account. I was told by Anthony that there would be a $35 activation fee, which he "does not have the authority to waive," but if I call call in, customer support may waive it. Customer support told me that Anthony…
Experience with Verizon
I would like to share my overall experience with Verizon ever since we switch. Last October 2024 when we switch with Verizon and I can say that I'm not really pleased about it. First, when I ordered my husband's iPhone 16 Pro , Apple Watch and switch my own phone to their plan it took 8 hours to successfully completed…
Support says that they have not received my returned equipment
Hi - I have called Verizon support multiple times over the past several months about this issue. A door-to-door salesperson came by my apartment in late July talking about a free trial of Verizon internet. I thought it was going to be fiber internet, but it was actually 5G Home Internet. So I cancelled the service, but the…
Complete Nightmare, never sign up through chat
I made the mistake of ordering through chat. They were christmas gifts, it was cyber monday, I was tricked into believing the promotions would be gone in a hour. So I ordered unprepared, but was assured by the agent that they could be fixed later. It has been complete nightmare since then, he did absolutely nothing that…
New customer, devices lost in transit, billed anyway
I am a new customer who, on December 3, 2024, ordered 5 Apple iPhones, 1 Apple Watch, and 1 Apple iPad. All of these devices were new lines and no cost per month for equipment under the promotion. I received and activated the iPhones, however the Apple Watch and Apple iPad were damaged in transit and never delivered (UPS…
Billing and refund
After 4 years I am done with Verizon!!! I have a sick child at home and need a refund from Verizon for a payment taken out the following day another payment was taken out of my bank account after speaking to an agent she said my refund would be issued to my account 3 to 5 business days she lied I checked my account nothing…
Verizon Disappoints at every turn. Loyal customer for over 30 years now leaving.
PSA: Verizon can and will disappoint you at *EVERY* possible juncture. To potential customers of either Verizon or Visible*, look elsewhere. *(Verizon's desperate PR resuscitation attempt) Mad? Me too. File a complaint with the FCC! TLDR: Wasted time (8+ hours), and money, trying to upgrade to a new plan as my…
Travel Pass
Why was I charged for Travel Pass when I never made a phone call or sent a text?
Account holder has died and my mom needs to pay bill
Hi, hope someone can help me. My dad passed away recently and my elderly mom needs to pay bills. We know a Verizon payment is due this week but we can't locate any paperwork with the account number. She says the bill went to his email, they didn't get a paper bill. I am worried about her losing phone and internet service.…
VERIZON*DIGITAL CHAT E800-922-0204FL charge
I have an unexplained charge of $399.91 on my credit card for "VERIZON*DIGITAL CHAT E800-922-0204FL". I see in a prior thread that others have found these charges for "tax" and other incidentals, but in much smaller amounts. I recently received a new iPhone 16, but cannot imagine what this amount could be for, nor could…
VERIZON*DIGITAL CHAT E
I have a charge for $100.62 for VERIZON*DIGITAL CHAT E on my credit card. What is this?