Billing & Payment
Canceled order, but haven't receieved the item or a refund two weeks later.
Hi - on 6/06, I contacted customer service to cancel an order I had just placed. It took over two hours, and two transfers to new chat agents, to be able to cancel this item. In the end, I was assured of three things: 1: I would not be billed 2: I would receive an email the following monday detailing the cancelation 3: The…
False information on a tablet
I added an extra phone line to my account bumping me to a family plan and was told there was a $50 tablet promotion and the $10 a month service. Now I'm being charged each month for a $500 tablet. I didn't need the tablet but I thought for $50 why not. I am so mad. I tried to disconnect the tablet line as I found I only…
Wrongfully Charged for Recurring Travel
I’m a little frustrated. I got back from a trip in November 2023. We had called Verizon and asked for assistance to use an international SIM card. They informed us that the phone is still locked to Verizon but they would be happy to give us 1 month of a travel pass. We resigned and took their offer, because apparently it…
Billing Overcharge and customer service
I have been paying insurance for two I phone 11's for probably three years, one I phone broke and was unrepairable, as deemed by Verizon/Assurion. After some runaround the Phone was finally replaced, Verizon did not ship me a new phone they shipped a refurbished one. There were no instructions of what to do , how to…
Billing and promo
I don’t even know where to begin! I am really disappointed, upset and feel taken advantage of! I switched from T-Mobile to Verizon because my T-Mobile bill in my eyes was outrageous which was over $250 a month for just me and a iPad, I was looking at other cell phone companies and felt like Verizon had the best reputation…
Paying 130 dollars for a 90 dollar plan
I recently got my own plan after splitting off of my grandparents. I chose the 90 dollar plan for the unlimited data and some Hotspot. I was told my first payment would be larger, and it was about 129. The problem is, my 2nd payment was the same, the higher first payment stuck around for the 2nd. Now my 3rd payment is…
Thanks a lot Chesapeake, Va sales rep
I’m so frustrated at this point, I’m not even sure where to start. Back in March, I called a local store because I was interested in setting up a home internet device. The sales rep told me they had a work around to make my address “qualify” and to come on in and pick up the device. Got the device home and it wouldn’t…
Verizon has not return kit for 4 months and now I am in collections with company called Afie
I closed my account in February 2024 for an LTE Home internet account and have not been able to return the equipment. I have called repeatedly asking for a return label and Verizon will tell me they are sending one and to wait 10 days. No kit/label ever arrives. I think I have called about 5 times asking for a kit. I went…
Billing for a line that was no longer in use
My dad passed away on 5/18/2018. A few days later, in Chat, I asked a Verizon agent to cancel his line. However, about a month ago (May 2024) I discovered Verizon never canceled the line and had been charging my mom for the line for the last six years (my mom and dad shared an account). My mom is elderly and had not…
Unexpected bill with unpleasant surprise fee at the end.
Hey everyone, I wanted to share an incredibly frustrating experience I had with Verizon's billing that left me with an unexpected and unpleasant surprise fee. I've had G5 home internet service with Verizon for two years, and I've always used autopayment without any issues. Recently, I moved to another apartment in the same…
International calling added to my account
I had issues with one of the phone lines on my account needing a new phone that led to more issues. The original new phone was being resolved but in the meantime on April 29, 2024, the representative I was speaking with, John, crammed my account with international calling. This is something that wasn't requested to be…
Contact live agent during suspension
I can not contact a live agent to get my phone reactivated. I have a trouble ticket from last month because Verizon did not properly credit my account for a Chargeback they created by mistake. I was guaranteed that my service would not be suspended, but it has. I am sure that I can get this resolved if I speak to a live…
Replacement phone apparently
So now my replacement phone is apparently damaged in the front screen before they said the back part of the iPhone mini 13 was broken. But today I was told the screen is the one that was broken. Why I needed a replacement phone was because it wouldn’t hold the charge. NOW I AM LEFT WITH A HUGE BILL. I CAN’T PAY. I…
Bill
The international monthly plan is a horrible! After several calls, hours on the phone with customer service, it still wasn’t set up correctly. On top of that, had to spend additional time on phone with Verizon while on vacation. All that to return home being charged 2.5 times the amount for the service requested! Another…
Autopay Concerns/Changes
I recently opened a line under autopay, I attached my checking account but by the time the bill came through there was decline, which is under my own fault at the time but since then Verizon made it ineligible for use. Additionally, I’m banking with someone new and I want to update that information or at least remove it.…
Disney Bundle
* For the past 10 months I have been trying to cancel my Disney plus bundle that charges me 18.99 only because one day I tried logging into Disney plus for my 2 year old at home I was prompted to page stating I no longer have Disney plus. That month and the past 10 months now I still have been charged 18.99 for Disney…
Customer service/International Plan
I added an international plan to our account for a trip we were taking. I was told by customer service that was all I needed to cover us while out of the country. While we were on our trip, my husband and I started getting messages regarding our charges/plan. We contacted Verizon right away. We were advised to disregard…
Activate New Iphone
How do I activate a new phone but still keep paying on the old phone so I don't lose the promotional credits.
Payment arrangements
Hi, I was trying to find a different way to pay. My bill meeting is though because I set up a few payment arrangements and promises to pay, but where I live we don’t have dominant Verizon store so I had to go into like little sides… I think I should be given another chance and break up my payment and Two or three separate…
Phone bill
I’ve explored a bunch of options to get help but no luck. For some reason there is a bunch of added fees and charges on my account this month and Verizon is being difficult about it and won’t take the charges that isn’t supposed to be there off and I recently lost my job and I’m unable to pay all of it.y service gets cut…
Legal Guardianship - document submission to Verizon
I have formal, legal guardianship of my brother due to a brain injury. How do I send in the Court-certified documents to Verizon to obtain Account management and billing responsibility on his behalf? Most vendors are not too difficult, but I seem to be having issues with Verizon for some reason. N.B. that formal…
Billed for item in my account in error
Someone at Verizon allowed a person to pick up a phone at a locker in Orange, CA and billed my account for the device and charges. My bill is more than $200 more than normal. I tried to get this rectified on Sunday using Verizon chat spending over an hour with the chat agent just to be told that within 48 hours it would be…
Need help with seeing bill
Can you please help me with seeing my bill I’m now able to see my bill
Bill
I had 3 lines. I dropped one of them that was roughly 55 dollars a month. My bill only went down 23 dollars a month. The cost of the 2 remaining lines increased after dropping the third line. This does not make sense
Billing and Customer Service
I placed an order for a new device last month. They never told me that I would have to sign for it when it came. I work in New York so I was never home when the device came and there was no one to sign for it. After the 3rd attempt, UPS left a note saying they are returning it to Verizon. Now I am receiving a bill from…
International plan
We were traveling abroad I went to Verizon to get a month international plan and they enrolled me in a yearly plan when I came back went to Verizon to try to Cancel they told me that it’s almost impossible that the assistant that helped me did that on purpose so they get commission by selling these plans, I’m still trying…
Account Cancelled//I want it back-need it back
I been going thru financial hardships and been in hospital all this month for large mass which was cancerous. I haven't been able to speak let alone move. I had someone take care of my bill for me . However, they checked my email and now I got a auto message saying account has been terminated. The account was just paid in…
Billing
My bill is different every month. I just wondering why stay on. There is no difference. Its still Verizon e erything Verizon and pay 95 a month when u can sign up for visible through Verizon unlimited 5g for 50
Verizon Promotions
How can I get Verizon to honor their own promotions? They’ve texted me a few promos but every time I try to redeem them they pull the rug. When I try to talk to someone they say the promotion is no longer available! How long do I have 30 seconds or it’s gone?! @Anonymous if you don’t want me to use it don’t send it.
+play - Netflix Getting Charged
Subscribed to the offer of Paramount+ with Showtime Annual plan which supposed to give me 1Year Netflix Premium free but i am getting billed via my Credit Card; Called Customer Care multiple times and looks like bunch of noobs who is not able to see this under my accout. #VerizonCustomerCareSucks