-
Free 65" Amazon Fire TV
I have not received any information how to redeem the free tv. I look under services perks and there is nothing there. It is on my order confirmation and that's it. It said verizon would email me but no email.
-
Customer
Looking for recommendations for a different carrier ? Been with Verizon since 2017. However, 2 months in a row….unable to resolve billing issues with multiple agents. Update: The last 3/5 agents , ghosted or disconnected? Did not transfer me to anyone else. No resolution. Thank you!
-
Representative
Hi, I have been trying to pay my bill….2 hours and 4 representatives later…No help? Last month it took almost 6 hours and multiple representatives , to finally resolve. Does anyone know of a solution? Or do I have to go to another carrier? Thank you.
-
Ever Since ACP Ended
to I am a disabled senior on a fixed income, I just paid $306 on 5/30, then I get a text that I will have to pay another $179 bill by the 11th, my full balance is $209 totaled by the 21st, tried to make a P2P of the full balance Igor the 21st or either make a split payment but the system will not let me, so I call…
-
Payment Arrangements
I have a payment arrangement for today! I am in the hospital and can’t pick up my paycheck until the release me which is suppose to be Tuesday 6-4-2024. I have tried to modify it in my Verizon and I don’t see an option. I know I need to cancel the arrangement and redo it. Help please
-
Missing bill, terrible support
So I have paperless billing for FIOS, because Verizon discounts if I do that. But... my April bill is not in my bill history. My March and May bills are there, but not April. The April payment (which would appear on the April bill) is listed in the payment history. No payments are missing, but the bill is missing. I need…
-
Haven't received a refund for AppleCare+ that was purchased through Verizon but never received / activated.
Over a month ago, I ordered a new iPhone through Verizon and opted to include AppleCare+ (purchased at the same time through Verizon). I was charged for AppleCare+ and the upgrade fee from Verizon for the phone and the taxes. I had to cancel the order 2 days later since the phone was never ready for pickup. Verizon…
-
Overage alert
I got an overage alert and my other lines are low. Please advise how to not get charged an overage fee for the one line that is high.
-
Overcharged
I have been dealing with a problem for almost 2 months now with this company the the most concerning part is about a month old. The was overcharged for a service that I wanted so I quickly canceled the service and asked for my next months bill to be corrected so I would not be charged for the service that I didn’t want…
-
Free 65 inch tv
Anyone else have to call Verizon about their free tv tile not letting you redeem it. I called yesterday and what do you know the tile has now been removed from my account. Talk about false advertisement
-
Verizon Billing Support
Verizon requires a 2 step authentication when logging into their portal to access. I had a prepaid account that was associated with my login access. I additionally had another group plan that was on a normal account basis. Recently I cancelled my prepaid which caused my inability to access the portal. Of course, I cannot…
-
Phone service
I have a payment arrangement for 5/31, my service was cancelled even though I have a payment arrangement and set it up prior to my service being disconnected. I even confirmed in the chat on the verizon app, with a customer service representative that my service would not be interrupted since I set up a payment…
-
Past due account
I lost my SSI and have been applying for jobs but have had no luck. I'm not able to pay my bill. I just got an email that my service may be suspended in 48 hours. Will it actually be suspended in the amount of time the email says? I have an IDD but the Affordable Connectivity Program is no longer accepting new applicants.
-
Obligated to sign up for a credit card
I became a Verizon customer two months ago. I signed up for home internet only. I was told I should ask for paperless billing and sign up for autopay to get a discount. I did that within 2 days of signing up. On April 1st, 2024 I got an email from Verizon congratulating me for enrolling in AutoPay. On April 17th, 2024 I…
-
$200 target gift card
I purchased the 5g home internet on 3/7/24. I cannot redeem the gift card for Target through the app. I have called twice with no resolution so far. No further email or call back as promised. I hope this is not a trick by verizon.
-
How to report if a wrong charges are on bill
While I was on a call with customer care, he offered that he is level 4 loyalty expert and I have a free phone eligible on my account and I just have to pay taxes. Convinced me to avail that offer and sent phone. He said he will also have follow-up call for activation. However he never called on said date, and my bill has…
-
Anyone Else NOT Received Device Trade in Promotional Credit?!
Why is Verizon making it so difficult to get device trade in promotional credit?! I have called multiple times and each time I am assured it will be reflected on my next bill but it still has yet to be applied. This is unacceptable. I'm fed up with the lack of customer service follow through. My traded in device was…
-
Device Trade In / $1000 New iPhone Promo
In September 2023, I came in to the store to upgrade my current iPhone 12 that was in perfectly good condition to an iPhone 15 and it was also on iPhone release day. Cody sold me the phone and let me know that I could trade in any iPhone and get $1000 off of the brand new iPhone 15. We transferred over my data from my old…
-
Final bill
I want to pay my final bill
-
Still trying to get Verizon Dollars earned through Synchrony Verizon VISA to be available to make payments on account.
Still trying to get Verizon Dollars earned through Synchrony Verizon VISA to be available to make payments on account. I've been on the phone with Synchrony and Verizon phone for over 2 hours today, talked to 6 different representatives, and keep getting handed off. Over 2 years, I have accumulated over $66, according to…
-
Trade in not what was said.
I traded in my phone online, it showed I was getting a $800 credit so I traded in, otherwise I would have kept old phone, after all said and done I sent in my phone. I got an email stating my phone only worth $10. Umm excuse me?? I would have never traded it in. Now of course my time is up where I have to keep the phone. I…
-
phone replacements never received
I transferred from a different cell carrier after 20 yrs because I thought this was the right move. problems started when I upgraded my phones and got the promo watches and tablets. I paid all that was remaining so I wouldn't owe after credits on any device. well they screwed that up. not to mention I never got 1 of my…
-
Verizon Dollars not showing available on account
Still trying to get Verizon Dollars earned through Synchrony Verizon VISA to be available to make payments on account. I've been on the phone with Synchrony and Verizon phone for over 2 hours today, talked to 6 different representatives, and keep getting handed off. Over 2 years, I have accumulated over $66, according to…
-
Door to door agent
We brought our t-mobile lines because an advisor offered us a plan that we believed would benefit us. After the process, this advisor tells us that it is not possible to bring all the lines in the same order, so he separates them. What the advisor did not tell us is that the same prices would not be maintained, we had to…
-
Short code 49824
Hi. So im seeing the short code 49824 on my bill but no text on my end just seeing if anyone knows the company that belongs to short code 49824 as it keeps popping up
-
My bill was 743.00 last month and 1553.00 this month and Verizon will not fix it.
So I had a phone that messed up so I reached out to Verizon for a new one. They did send me a new one and I had to send the old one back, only I work out of town and left it with my girlfriend to send back once the new phone came in. Unfortunately, somehow she lost the old one and I was stuck with having to pay 743.00 that…
-
Defective device fee
We are new to Verizon and the touch screen on my husbands iPhone stopped working after the iOS update. Because it was less than a year old Verizon said apple will replace it. They sent us the device, we still owed the directions and sent the phone back. I received an email saying they are going to charge me a defective…
-
I was charged a non return fee for a phone I never received.
My service was disconnected because of a past due balance. The past due balance is a non return fee for a phone that was shipped back to the sender. I don't understand why I was charged a fee for a phone I never received. I gave you the tracking number that clearly says returned to shipper. I have been going through this…
-
new $25 fee added to my bill
did everyone get a new $25 fee added to their bill (May 2024)?
-
Verizon threat to disconnect my phone service for past due balance-it took 10 weeks to receive my internet return kit
I cancelled my internet service on March 2nd and after 5 communication tries through phone calls messages and this forum I FINALLY received my internet return kit on Saturday May 18 I had to pause auto pay on my account so the $330 charge for unreturned equipment wouldn’t automatically be pulled from my bank account I sent…