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Line Transfer?
Hello, I was wondering how this situation would work. I am on a plan with my father and his phone is paid off, mine still has monthly installments. I am looking to switch to AT&T on my own plan and want to keep my number, however I was going to give him my current phone IP14PM and trade in his old one IP12. Will the…
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Can 2 different credit cards be used for on-line payments
My husband's phone is on my plan, and we would like to pay separate amounts towards the monthly bill. I am looking for instructions/advice on how set this up. We could both pay at the same time but split the bill.
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Unable to contact Mobile VZ service and billing
My VZ Mobile bill was $138 in February, jacked up to $154 in March with no explanation. Chatbots are useless. They do not even recognize my mobile phone in their system but the billing department knows it. I need a phone number answered by a human. Ed [email address removed per the Verizon Terms of Service]
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Customer service
We've been loyal Verizon customers for 25 years, with up to 6 devices on our family plan. Six months ago, my phone stopped charging. Verizon told me I had a warranty and they could send me a 'new' phone as a replacement, free of charge. Verizon sent the return box with label and UPS tracking number. I sent my old phone…
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Rebate
Hello , so when i brought my phone i got a $100 rebate and i did got my email saying its in my gift card but i was wondering how do i use to to pay my next bill that i already here.
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When does it end ? 3 months and still messi.g my bill up
So when does it end? Been told by several people and emails that it's taken care of . Nope you charged me a extra $900 auto draft for a phone that had been confirmed returned via tracking and by several agents.. I have logged over 2 dozen phone calls spanimg at leat 30 plus hours. All saying It's taken care of. But bank…
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Chatham NY has no Cellular Signal Poor to none Every Verizon user in our area.
Chatham NY, Valatie, NY and several other small towns in our area have has little to no Cel signal for a few months now. As our schools Network Admin I have advised fellow staff and students at Chatham Central schools to call Verizon and open a ticket. For weeks we were told their was no issue even though hundreds of us…
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Customer service
I can’t speak with a supervisor the CSR that answer my call can’t give me an answer I requested to speak with a supervisor’s supervisor and put on hold never transferred me.
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Free phone for new line
4/9/2024. I added a new line with the promise of “free phone”. When checking how my next bill was set up, I double checked and I would only be paying for the plan, no charging a monthly fee for the phone. But today on 4/16 I noticed that now there was going to be a monthly fee for the phone. What happened?
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Phone number to call
Can I speak to a human please?
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Moving
Hi, I am going to be switching to Verizon soon in my home town but moving a few weeks later to a different state. I won’t have an address until 30-60 days after my move as I will be staying in a hotel until I can rent a room somewhere and get an address. Can I put a PO Box or what can I do?
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Delete bill from deactivated account
Hi! I placed an order for a SIM card from Verizon with a retail price of $0.00 and a one-time activation fee of $35 on September 28th, 2023. Since the moment I put a SIM card into my smartphone I had a problem – it didn’t work at all because of technical issues. I used my wife's smartphone to call the Verizon call center…
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Where to send a written complaint to Verizon?
Hello, I have been a Verizon user since Decemcer, 2021. I got my Pixel 6 pro from Verizon under an exchange offer and ported my phone number to Verizon. I'm part of a family plan and I never noticed how much I was being charged and if I received my promised cashback of 800 USD for the exchange until October, 2023 when I…
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Verizon Fails Repeatedly to Apply my Promo from September 2023
My husband and I had been with Spectrum mobile for years, our phones were paid off and we were thinking about upgrading. Verizon was offering the NFL Sunday Ticket promo for new customers, so we decided to port our numbers to Verizon and trade in our phones. I ended up adding a Samsung Tab 9+ and a Samsung watch to our…
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Refund Not Received
I initiated a return for an xBox controller and accessories almost 6 weeks ago and have yet to receive a $93.06 refund. I would greatly appreciate it if an agent could help me out.
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refusing to honor promotion
Hello, After nine months I still have not received the promotion from Verizon. I have called multiple times and requested to escalate and speak with a manager to no avail. Here's what happened, my wife was a customer with teen mobile, Verizon was running a promotion for a free phone with a trade in plus a $200 sign on…
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Nurse discount removed my mobile + internet discount
On my Verizon app I saw a deal telling me that a nurse can receive discounts on their phone bill. So me being a nurse, I followed the instructions and signed up on the id.me then added the discount to my account. Little did I know that this discount would remove my $35 mobile + internet discount! My phone bill was…
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Gift card
Can someone please help. I've been struggling with Verizon ivhave never experienced such a horrible service. We constantly don't have internet and since November 2023 , nIve been asking for my gift cards and nothing. I hate calling them because I'll Stat at least 2 hrs on the line with their customers service located in te…
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Complete surprise, Aggressive $8 price hike!?!
No notifications, email, or warning AT ALL that there would be an aggressive price hike! This is NOT "built right". Verizon's excuse for 5G barely ever works in one of biggest cities in America, so why I should pay more for a service that doesn't work properly and with out any notice of any kind?!?! p.s. It is absoloutley…
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time to jump ship
Will be paying off my free (not really free) phone and moving to another company at $30 a month. Had enough.
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How to escalate issue to someone that can actually solve the problem?
Received new phone on promotion of add a line get a free phone. Promised new phone now being charged for it monthly. Tech on phone mixed up Apple Watch phone number and new phone number getting charged for two activation fees and the first one was guaranteed to be waived. Bill quoted with Verizon represented was not given.…
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Apple Music Subscription - Erroneous Charges
Two lines on my account have erroneous charges for Apple Music Individual. I have called repeatedly and been assured that it was removed from the bill and would come off on the next billing cycle. It keeps reappearing. It has been 5 months. Apple doesn't see it and Verizon says it is a "third party problem". I was just…
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Customer Service
We called today for two reasons. We are going abroad, and a family member needs 24 hour service due to their pacemaker. The other reason is to upgrade their plan and change a phone. The customer service employee who helped us was fantastic. Her name is Mandy employee ID *****. Instead of it being problematic, she found…
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Overcharged for phone and plan I never asked for
My wife passed away November 2023. I was so distraught I didn't try to cancel her phone that hadn't been used since then. I went to a Verizon store in Scranton, Pa to remove the phone. The sales person said he took care of everything and I would see changes on next bill. Well I did see changes,. My plan was upgraded on…
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Paid on my bill and still can’t speak with a live person
I’ve called several times trying to get in touch with a live person and continuously get hung up on by the automated service. Why do you guys have agents if we can’t ever speak to them? Having Verizon has become extremely expensive for no reason with horrible customer service
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How to print my bill??
@ links to members # links to products
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22 YR Customer - Verizon not honoring promo
UPGRADE PROMO NOT HONORED I am embarrassed to say I was fooled by Verizon yet again and am back complaining on this forum! I just reread my complaint from several years ago and it is the same poor service, same tactics, same unanswered promises, same long exhausting phone calls that LEAD TO NOWHERE!!! I recently responded…
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Kudos to Yana. Great job!
Hi there I wanted to shout out thank you to Yana - your support representative who helped me with a long-standing issue with approving rebates. I did not find a more effective way to rate her work, but it's outstanding - she turned every stone and made sure to figure it out. Chat ID:****** For some reason the system marked…
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Refund debit card not working still
I received a Verizon REFUND with a north lane debit card and every time I try to use it to pay my bill, it says the card has been declined. I even checked the balance through the card customer service and the card is active and has money available. It’s about to expire and I can’t use it. can someone fix this so I can use…
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high delicuency credit report
Hello, I hope you can assist me with a pressing issue I've encountered. I was a loyal customer for over a year until I moved to a new location. Recently, I discovered that there was a pending fee related to the disconnection of the equipment. Unfortunately, I didn't notice this until several months later, and it has…