Billing & Payment
Past due balance spread over few months for military
I have a large past due balance that I fell behind in recent months. I’m in the military just back from deployment and need help getting my bill caught up. Can we spread the past due balance evenly over the next three months so that I can catch up and not risk service interruption especially since I will be returning to…
I’ve been paying for a number and a phone I don’t have
months ago I requested the new iPhone pro max in white and they were going to deliver it, they scheduled a delivery and I’ve never gotten the device, called customer support and they said don’t worry we will have to cancel and give you a new device, so went ahead and did that, arrange to get it at a store and went and…
Netflix on us randomly deactivating
So after encountering much of the same issues seen elsewhere here about the Netflix on us promotion (received by paying for a year of Paramount+ - which is still working fine) not activating for about 3 months (already not great), it finally activated in month 4. It was active for about only a month and then I randomly got…
Running cash balance
How can I get a running cash vs. charge balance going back to September 2023?
Shipping/Customer Service
So, this all started when I decided it was time for a new phone. I upgraded from a S21 Ultra to a S24 ultra on Monday, April 29th at 1pm. I paid for next day delivery by 8pm. After placing my order on the My Verizon app, I received a tracking number at 7pm that night and when I looked at it, it said "label has been…
How to pay from overseas
Hi, any tips on how to pay Verizon from overseas? Most of their website is not accessible from overseas. Calling their support phone number just sounds busy and will not even put me in a queue. I want to pay but they are making it challenging.
Phone Bill
How do I lower my current bill? I am looking to change phone service. Please advise if you can help
Chargeback??
I’m receiving a promotional chargeback which was left undisclosed to me, I was not notified of the changes, and need to know why I’m being charged a huge chargeback fee when nothing in my plan has changed. It’s at around $86 or something
Free Phone Promotion
7 Months ago I switched over to Verizon on a free phone promotion for the Iphone 14 and Iphone 14 plus with NFL Sunday Ticket free for 1 year. Once I received the 14 I decided that it was too small for my hands and opted for the 14 plus 48 hours after switching. I proceeded to do the device swap and was told that the…
Lifeline program
After I tried unsuccessfully to get a new carrier for my lifeline account, I was told that I just need to call Verizon to get my discount, etc... nobody has been able to answer my question for this and I can't afford the bill for the service as Verizon charges...
No response from corporate; seeking desperate help on bill
I was instructed to reach out to the Verizon correspondence team because support was unable to help me with my billing issue. My last conversation Was with a supervisor who told me I should hear back within 24 to 48 hours after the letter is received. I’ve called support to verify the letter was received (I even paid for…
In consistent of Verizon agent feedback : Charged with a free phone when adding a new line
As a 12 -year customer with Verizon, it has been increasing disappointed with the service of the Verizon. I told the Verizon agent that I need to add a new line and will subsequently to switch to another number, she promised me that I will get a free phone and the plan will be kept the same. It has been discussed more than…
Charged for free phone
Verizon was having a deal for a free phone when you add a new line . I paid $100 in taxes ,and was told the phone was all set and the credit for the phone is on the invoice and it is. Verizon is still charging me monthly for the phone , I have called multiple times and was told that they would take care of it, they didn't…
Unable to pay final bill due to Verizon system error. Now credit score is off 120 points.
I recently cancelled my Verizon Fios and moved to a different state and after my account was deactivated I was notified that I had a final payment. I tried for over an hour to get into my deactivated account to pay the bill, however, I was not able to get onto my account and customer service was unable to assist me in…
Proof
im very unhappy with verizon i have a screen shot of what my bill was expected to be and now it came way off here is the proof
PULLING MY BUSINESS ACCOUNTS!! Called 10+ times in 3+ months and still UNRESOLVED!!
I am so infuriated with VERIZON! I have 2 BUSINESS accounts with lines that have been with Verizon for decades. Verizon assured me that TravelPass was available for Cuba travel. Low and behold, I have been charged $1302.73. I continue to be assured that since their representative made the mistake that I will be credited. I…
billing of disconnected account
Hi I have corporate account connection which was moved to personal account. Moment this moved to personal, i ported my number to ATT. Verizon team approved port of number as corporate paid all dues. I got five different personal account generated on my personal account and post that four account says ZERO-dollar bills as i…
Canceling an existing account using Durable Power of Attorney
My relative has recently moved to assisted living and been diagnosed with dementia. How do I cancel her home phone and internet using my Durable Power of Attorney?
Verizon not honoring pricing and promotion
I just transferred my ATT service to Verizon and so far have had an unpleasant experience for the following subjects: -The first agent (Daxton K) that set up my service issued a new phone line when I clearly stated I wanted to transfer my line and offered me a speed and price that was not correct -When I talked with…
Verizon arbitrarily dropped teacher discount - then charged me 2x!!
So. ... Verizon arbitrarily dropped my $25 teacher discount without warning and increased my bill by $50. I was able to reinstate it online. TWO issues: 1) Instead of give me back my discount on my current bill, I get an extra $25 off my next bill. NOT COOL! 2) Why did they increase my current bill by $50 when dropping my…
Rate increase
I just received an email stating my bill will be going up $4.00 per line beginning in April. My thoughts are Verizon is already the most expensive phone plan out there, new customers are being offered $25.00 per line and as a loyal cell and Fios customer I am getting nothing. I have 4 lines and two currently have phones…
Billing issue. What is with this incompetence
I have spent no less than 8 hours the phone with verizon over the last several weeks trying to get resolution for billing and phone function issues. 1) my daughter is studying abroad on an international plan since January. This is the $100 per month plan that gives her 250 minutes of alls, unlimited texts and 20GB high…
Extremely frustrated
I am a new customer; I have been trying since April 8th to get my bill corrected. (There is an extra line that needs to be removed) I have spoken with multiple representatives that assure me they will take care of this and call me back to make sure it is fixed. Needless to say, it's not fixed and no one has called me back.…
verizon doesnt honor monthly discount despite multiple calls
I have an employer discount that Verizon requires me to verify every year. Despite calling and verifying they dont apply the discount to my bill. This has gone on for 2 years. What can I do? Everytime I call customer service I go through the verification and they say it will be applied in 2-3 billing cycles and then it…
Buying Iphone for Retail Price and getting credits for 36 months
I would like to add new lines and buy the iphones outright but still get the credits back to my account for the purchase price of the phones over 36 months. The language leads me to believe this is possible but the reps seem to not understand or know if this is possible. Am I misreading the info? tiaSave $829.99. New line…
Trade in credit? Very frustrated!
Verizon, Can you have someone help me resolve the issue that I have been working on for one year now? It is beyond frustrating. I have called repeatedly over the past year and it never gets resolved. Every CSR acknowledges the facts of the case and says they want to help me. They assured me that they are filing a Fall Out…
‘Free’ phone - misleading
It is very disappointing that Verizon representatives mislead their customers. I was told I am paying $5 for the device plan and protection plan is included. Now I find that I am paying $17.99 per month for protection. Essentially, Verizon is covering the cost of the phone by overcharging me for protection. I wish the…
Bemobile in Morton Illinois
Went to go upgrade my phone to the iPhone 15 Pro Max had to pay $470 to pay off my phone once they had my money they told me I couldn’t upgrade and they couldn’t refund my money never once did they say it’d be based off of credit And a credit line that Verizon offers Staff told me that they would refund my money within…
Line Transfer?
Hello, I was wondering how this situation would work. I am on a plan with my father and his phone is paid off, mine still has monthly installments. I am looking to switch to AT&T on my own plan and want to keep my number, however I was going to give him my current phone IP14PM and trade in his old one IP12. Will the…
Can 2 different credit cards be used for on-line payments
My husband's phone is on my plan, and we would like to pay separate amounts towards the monthly bill. I am looking for instructions/advice on how set this up. We could both pay at the same time but split the bill.