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YouTube TV + Sunday Ticket Promo
I have been trying to get information on how to activate the YouTube TV + Sunday ticket deal that I was eligible for when I moved from T-Mobile 4 WEEKS AGO, and I've been getting the run around from support. I've been told 30 days, 3-5 days, 24-48 hours and the last time I called, the agent assured me I would have the…
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Call filter not supported on edge plus 2023
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200$ switching rebate
I switched 7 of my family an dfriends in July and was promised a 200$ rebate per line. I received none until now. I was specifically told that i will get the rebate via email - I HAVE NO EMAIL FROM VERIZON IN MY INBOX. I was specifically told it will be after 8 weeks. And now when i contact CS, they say it should have been…
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Verizon Dollars
I am missing several hundred dollars worth of Verizon Visa Dollars. Either I get transferred 10 times and hung up on or they say that they have fixed my issues. This is both Verizon and Verizon Visa. I am still missing my money. I’m going to have to cancel the Visa soon and maybe change cell carriers too. This level of…
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trade-in process
When ordering a new iPhone and initating a trade-in, do I must trade-in the device that is currently active on the line/account, or can I trade-in a device that is not currently active under Verizon service. Iin other words, we want to upgrade from iPhone 12 Pro to 15, but instead of trading-in the iPhone 12 Pro, we want…
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S23 Ultra - Samsung TV Promo
I am unable to access the Free TV offer with my purchase of the Samsung S23 Ultra. I see there is the requirement to wait 65 days following purchase and to have the unlimited plan. I purchased my s23 ultra on June 17th and I have the unlimited plan. I have searched on the my Verizon app without luck. I do see that someone…
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iPhone 15
Ever since I traded my iPhone 12 Pro Max have had nothing but issues. Lying to me about promotions and what mobile plan I needed to be on. They said with my device I would get 1,000 towards my iPhone 15 pro max. That I would only pay 5.55 for the 15. They said after they received my phone they said I’m get the promo that I…
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Verizon promotions
I signed up for the bring your own device and get $450 promo in September. This was an online ONLY promotion, I did everything I was told to do by the online rep through chat. I was told I would recieve the $900 in gift cards in the mail at the ens of our conversation. I waited and my first bill came around and so I hadn't…
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Is Home wifi avalible at in Jerico Springs Mo
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Not honoring promotions
On Sept 5 2023 Verizon offered a trade in deal on my LG and 50% off on my husband's Samsung phone. We went with the promo offer. No discounts or promos have been made. I have been back to the store 5 times. Each time " SOMETHING WAS APPLIED" and we were told it will take a couple of Billing cycles. Nothing. Has. Happened.…
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Refund
I was looking for my refund
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Trade in value not honored on 2 devices
We were looking to upgrade both our phones due to promotions being available for upgrades. Verizon's website showed $440 trade-ins on all the devices we were looking at, and this is the deal that we took to exchange an Samsung S21 for an iPhone 14 Pro. On the Verizon web page, both of the lines showed a promotion of "Just…
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UPS did not deliver trade in and now Verizon won’t honor the credit!!!!
It is insane to see how many trade-ins have been “lost”. We are encountering the same thing. I’ve already reached out to UPS who cannot or will not help because Verizon was the “sender” on the package, not me. Has anyone had success in getting their credit??? I have the documentation that the phone was sent, so Verizon…
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Device protection policy
Hi, I bought an iphone 14 with the promotion of $5/month with unlimited welcome plans. Within 2 weeks, the promotion changes to $0/month with unlimited welcome plans. Will Verizon do price adjustment in this case? How should I do it? Please let me know. Thanks, XJ1
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Home Depot Gift Card
When I tried to redeem my gift it’s giving an error. I wanted the Xbox but I can’t get it. Can someone please help.
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Verizon Loyalty Program
I've been a customer since 2003. So my account has cost about $30,000 + over that period of time. I've never had an upgrade on a phone from Verizon. Always brought one or I purchased one once from a Verizon affiliate. Today I went to a Verizon owned store as well as talked with a rep in the Loyalty Program. Both said my…
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NFL Sunday Ticket Redemption
I've been a verizon customer for over 20 years. I've never felt that I'd been "had". I am eligible for the NFL Sunday Ticket redemption yet I've still not received an email with instructions. I've called over 5 times, texted with support, went to Verizon store twice. I've wasted more time (well over $500 of my time) that…
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Trade in promotion increased
When i traded in the iphone 13 trade in was $830. Now a week later the promotion increased to $1000. Can i get a promo adjustment? Device payment purchase req’d. iPhone 15 Series (iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max) smartphones only. Less up to $1000 promo credit if trading in a qualifying device…
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UPS lost my trade in iPhone
I traded in my iPhone through Verizon's trade in program in August to get there promotion. Verizon sent me a box with shipping label to send my iPhone back to them through UPS. We sent the iPhone back in the box that Verizon provided us with paid shipping. I called Verizon to see if they received the iPhone which one…
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Trade In Program
On Sunday, September 17, 2023, I visited the Verizon Wireless Store at 1237 N Milwaukee Ave in Chicago, IL to inquire about changing my mobile family plan and upgrading my cellular device. The store associate helped me change all lines on my family plan from a legacy data plan to the Unlimited Welcome plan. He recommended…
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Trade in issue
I traded in my fully paid off Samsung s23+ last year and it was only 5 months old. I decided to get an iPhone 14 and Verizon had a portion for trade in and get 800.00 credit. So I traded it in and got the iPhone 14. Now that I want to trade this in for the iPhone 15 thinking I only owe probably 1-200 bucks since I got a…
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$200 Home Depot Gift Card
I have been trying to receive my $200 Home Depot gift card for getting 5G home internet. Customer service has no idea what I’m talking about and keeps telling me to call back later. Help!!
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Trade-in credit policy
I wanted to share my recent experience with Verizon's trade-in program in the hope that it might save others from unexpected surprises. When I decided to trade in my old device, I was led to believe by Verizon's stated policy that the appraised value of my device would be immediately applied as a credit toward my new phone…
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Free Samsung Tv For you on us tab not showing!
I have got 2 emails saying I Qualify for a free samsung TV and time is running out but there is no for you on us tab on my account anywhere. I have called for help 2 times and got empty promises of wait 3 days you'll get the email and give us 5 more days....like your email says time is running out! I want my TV as promised
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BYOD
Hello, I am currently receiving the BYOD credit and will be purchasing a new phone from Apple paid in full. I want to verify that I will still retain my credit as long as I purchase the phone through the Apple Store and select “connect to any carrier later” and then activate the phone on the same line after receiving it.…
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Verizon Saying they haven't received my trade in
Verizon is stating they haven't received my trade in. UPS says they delivered it. When I called Verizon in addition to not being helpful, eventually they said they would put in a ticket "accelerating the issue". It's been a month and I'm getting emails saying I'm losing my promotional credit. Did they just steal my old…
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$200 switcher rebate
I am running into difficulty having Verizon reps honor my switcher rebate of $200 per line for the 3 lines that I brought over from TMobile. I did all my enrollment and switching over the phone because of issues with the website. All I was ever told by agents over the phone was that I would be getting these gift cards…
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NFL Sunday Ticket
What a joke, a company puts out a promo that doesn't work. I upgraded my phone for the sole reason of taking advantage of receiving NFL Sunday Ticket. I was sent the activation email. After redeeming it, I am met with message saying activation pending. I have been in contact with Verizon multiple times. Two weeks of the…
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Where are the bill credits for BYOD?
I signed up for BYOD under the premise that bringing my own device would result in $500 spread out over 36 months as monthly credits. Credits did not show on the first bill so I contacted Verizon who told me to wait. Credits aren't showing on my next bill either so I contact Verizon again and they say "As per the promo…
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Discount for health workers