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Trade in Issues
Hello, this is about the trade in issue. Last Oct 7, the Verizon representative at Costco Tracy (CA) informed me that Verizon has trade in promo for all kinds of phones. I have an existing line then that is still not in unlimited plan. And due to the trade in promo, that was $830 per line (per phone) for unlimited plus, I…
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TRADE IN
I turned in my iPhone 11 when there was a promotion to receive $800 towards a new iPhone. It has now been five months and Verizon refuses to give me the credit owed towards that phone. Since then, I have had to spend the following time: * Aug: Initial trip to Verizon store to purchase new phone (they told me I had to mail…
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Trade in issue
I ordered a new iphone 15 on 11/4/2023. I was trading in an Apple IPhone 12 Pro 128GB. I was expected to receive $700 trade in credit. I never received my shipping materials. I requested them again, and received a box, but no shipping label. I contacted support again and they indicated they would send a label. I told them…
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Trade-in issue
Where I live in lake county I went to do their supposedly deal of trade in your iPhone or Samsung well I tried this and they have taken my iPhone to trade in for their advertised deal they had turned around and only did $4 for my iPhone after first telling me a thousand then switched up and said $400 and after deal was…
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Trade-In Credit
Why is it that when we accept a promotion, trade in our phone, send in our phones in good faith for a device credit, but still have to pay off the new phone? Wouldn't the credit for trade in value apply to the balance of the phone?
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Never Received Trade-In Credit
I recently switched to Verizon in September from a different cell phone provider, and I sent my old phone in for a trade-in credit. I received the trade-in information and was informed that the credit would be applied to my account within a few billing cycles, but I have not received anything yet.
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Iphone 15 promotion-misleading sales practice
On a call with a customer service representative on Oct 23 about another issue, I inquired about the Iphone 15 trade in promotion. I had an Iphone 11Pro to trade in that was completely paid off. I spoke with him at great length about the details of the promotion. It seemed fairly straight forward so I went ahead with the…
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Trade in Adjustment charge
So, I just became a part of this ongoing trade-in adjustment charge that the customer gets after successfully trading in a previous phone. My bill went from around 250$ to 750$. There is a one-time charge of 500$ saying trade-in adjustment charge. I tried talking to the live agent and it was so unhelpful and slow that I…
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Trade-In Credit Offer
Dear Verizon Customer Service, I want to lodge a formal complaint regarding the trade-in process for two iPhone 11 devices, which were part of your advertised guaranteed $830.00 credit offer. My dissatisfaction with the process compels me to bring this to your attention. Here are the events: * I participated in Verizon's…
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Trade in cresit never recieved
I traded in my s10+ during an $800 promo, in person. Now Verizon is trying to charge me full price for the new phone. Thus procuring my old phone completely without paying me for it. Clearly trade ins are not legit and Verizon probably steals a ton of phones from people who give up. It's either get my credit, my old phone,…
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Order not being fulfilled, promotional items not being shipped - stuck!
In early November I bought a new iPhone 15 Pro on a new line with an Ultimate Unlimited plan. 30 days later I was supposed to get an email to redeem the promotional free Apple TV 4K. The email didn't come and I have now spent countless hours on the phone and in chats with service reps to get this corrected. The promo…
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$200 switcher rebate
I switched one line in mid-December. My receipt shows I can get one $200 rebate. No other info beyond to check the app or account web site for notification. Checked both on a regular basis and still no notifications. Can anyone assist?
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Gift cards not received
Hi I am inquiring about missing gift cards. I signed up April 2023 and was told I would receive gift cards for every line I ported over from another carrier. I still have not received the cards. Please advise
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Trade in Status not updating
My trade in has been stuck at this for weeks now. Anyone know who to reach out to for this??
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Rebate for Costco $250
Hi, we purchased two phones from Verizon in Nov 2023. While switching the associate at Costco Verizon kiosk mentioned that we will be getting $250 each line costco gift card. So a total of $500 costco gift cards. its been 2 months and we have not received anything. Everytime i call the Verizon customer service they ask me…
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$50 Amazon gift card offer from Verizon
Gift card $50 of Amazon invite received no one in Verizon had a clue to this Anyone has this issue
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Switcher Rebate
I can't figure out how to get the $200 Switcher Rebate. On my receipt it just says: "$200 Switcher Rebate Redeem via your Notifications on the My Verizon app or vzw.com/myverizon But when I go to the website there doesn't seem to be any information on this. Anyone know what to do?
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Trade in Issues
Through Verizon chat on Nov. 27, I purchased two new iPhone 15 Pros -- one for my husband and one for myself. I was told that I would receive a substantial trade-in value for each of our iPhone 11 Pros ($830/each). I received the new phones on Nov. 29, but did not receive any packaging or mailing labels for the trade-in…
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$200 Switcher Rebate
I can't figure out how to get the $200 Switcher Rebate. On my receipt it just says: "$200 Switcher Rebate Redeem via your Notifications on the My Verizon app or vzw.com/myverizon. Must be submitted by: 02/05/2024" But when I go to the website there doesn't seem to be any information on this. Anyone know what to do?
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Trade In Problems
On Nov. 15, 2023 I purchased four new iPhone 15 Pros at a kiosk at my local Costco. I was told that I would receive a substantial trade-in value for each phone returned in any condition based on the current promotion. ($830/each). I received the new phones by mail on November 17 and took them to the Costco for assistance…
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Verizon Device Trade-In Program
Beware... I sent in an old iPad Air at the beginning of November using the shipping label received with my upgrade device. UPS confirmed it was delivered a couple of days later with proof of delivery. Verizon pestered me for weeks to ship it and when I called customer service more than once I was told not to worry, they…
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Missing Xbox series s claim option in email
I ordered Verizon home internet during Xbox series s promotional offer and original email I received stated : As part of your order, you qualify for either an Amazon Echo Show 10, Xbox Series S or a $200 Amazon.com Gift Card, on us. Once your service is activated, we'll send you an email with instructions on how to redeem…
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100% locked out of my account
I’m locked out of my account, I’m also not able to contact any support. Service has been shut down, going off of WiFi
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Anyone received the $200 Amazon Gift Card on the 5G Home Internet Promotion yet?
I signed up on 12/18/23 around 6 am or so because of the great offer of XBox, $200 Amazon Gift Card, and $100 rebate. Soon after, I received an email that my Verizon Internet Gateway would ship soon with 2-day shipping. Later that day, I received two separate emails from Verizon on how to redeem the XBox Series X, and the…
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200 Amazon gift card
I’ve never received my Amazon gift card and I followed all prompts
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"No access" to page that would allow me to port my number
I'm changing carriers and they cannot port my number until I get some code from Verizon. But when I click to go to that page, it tells me I have no access to that page. So it appears Verizon is not allowing me to port my number, which is illegal.
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200$ Amazon gift card
I have been 3 weeks now almost four. I have talked to at least six Verizon agents that I know of I have been put on a 10-day wait, a 7-day wait, and most recently I actually had a tracking number in a promotional code and was down for the final 48 hours only to be put on another 2-day wait. I need a bonus for the…
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XBOX x promotion
Hello, When I go to redeem the Xbox it says there is an error and to try again later. Am I doing something wrong or is there something wrong with this promotion. Thanks
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Amazon Gift Card
I have spoke to 5 people, on chat, on the phone, and then was told to call the rebate center. They all say they can see I should receive my Amazon gift card for signing up for the internet but I have not received it. The first 4 people I spoke to said I would receive communication or an email with it within 48-72…
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Upgrade without account owner or manager
Am I able to upgrade my line without an account owner or manager? All the account managers and owner lives in different state. In the past they have been able to call the account owner for verbal permission. Is this still the case