Mobile Deals (Archive)
Costco $250 Shop Card
I was told I would get a $250 Costco Shop Card for signing up with Verizon (new line). I have not received it yet and when I went into a Verizon store (not at Costco) they had no idea what I was talking about. Not sure what to do now.
Verizon , Costco bonus
I moved 4 lines from t mobile to Verizon because of the promotion at Costco 250 dollar per line. It has been more than 3 months , no response from Verizon. How do I get my bonus?
Trade In Issues
Upgraded my device purely because I received an estimated trade in value. Verizon received my device and I quote in "GREAT CONDITION". Guess what?! I ain't getting nothing....so Verizon customers BEWARE. Don't bother participating and just keep your old phones.
$200 Amazon Gift Card
We signed up for Verizon home internet on Oct 18th, 2023. The representative at store told us that in 30 days, we would be receiving a $200 gift card. My husband went to the store at least 4 times, called customer service 3 times, and rebate department at least twice. Each time they told him, that we would be receiving a…
$250 gc not received
It has been over 7 months. Costco rebate $250 not received.
iPhone $1000 Trade In Issue
This community forum has helped me before so I am reaching out again in hopes of getting a resolution to my issue. Back in July, I traded in 4 iphones and purchased 4 new phones. 3 out of the 4 phones had the correct promotion apply ($27.77 credit per month). The 4th line was only given $200 one-time credit. To be clear,…
Trade in promo
We added 3 new lines to our existing plan in October 2023. One line we traded a iphone 8 plus for the iphone 15 plus the promo was $830 trade in. The second line we traded in a Samsung 5g plus for the Samsung s23 ultra the promo was $800. The third line was Byo. The credit was applied incorrectly and we were given 90 for…
Verizon Cloud Issue
In November I subscribed to Verizon 5G Home Plus internet service which included Unlimited Verizon Cloud. I currently have 600MB Verizon Cloud for $5.99 a month. How do I switch over to the Free Unlimited Cloud ? I spoke with a representative for 3 hours yesterday and 3 hours today with no resolution.
$200 switcher rebate
I got verizon 2 months ago and had them set me up with 5 devices coming for another company lost 3 numbers. Now I'm now only out on losing my number I've had for 10+ years . But now I'm out on ALL 5 rebate ecards. Not understanding why because I have been told every reason you can think of. I also was promised on text chat…
$100 Costco Rebate for new phone never received
On 9/11/23 we purchased a new phone on trade-in at Costco but never received our $100 Costco rebate card. Costco said they do not issue them and to contact Verizon directly. We were told once Verizon had receipt of our old phone (after we mailed it back) our rebate would be processed. Can you please advise what we can do…
Trade in issue - need help immediately
I traded in a galaxy and iPhone as part of a recent promotion to receive $800 towards the new iPhone 15 pro max’s. We had a horrible time with customer service trying to get our return labels and when we finally got our phones sent back we learned our value would be $120 and $40 for each phone. We were assured they were in…
How do I get and redeem the bonuses for my 5G Home Internet service?
Hello - I signed up for 5G service in late December 2023 and activated on January 2. At that time the promotions of an X-Box series X console and Amazon Show or $200 Amazon gift card were in play. The rep I worked with in store said I needed to wait 60 days to apply for these but it looks like people on here were given…
Customer service and Xbox promo
I claimed my Xbox s promo in December, ups claims to have delivered it and I received nothing. Worked with ups and they said Verizon has to file the claim. 4 calls and 2 chats later Verizon keeps telling me to just file the claim with ups even though I’ve explained that’s not possible. This seems illegal and baitful and…
what is my transfer pin #?
Please give me my transfer pin number. Thank you.
Switcher Rebate Issue
I purchased a new phone on a new line and ported my number in from T-Mobile on 1/2/24. I was told I could get the switcher rebate. I got the notification immediately and I submitted the request immediately. The promotion I submitted it under at that time was going to expire on 1/3/24. I decided to look at the status today…
Unfulfilled Apple TV+ Promotion
How do I get Verizon to fulfill the terms of the promotion I signed up for? have chatted with reps about this, I have spoken to an agent, it has allegedly been escalated at least TWICE and nothing. I even asked to speak to a manager or the escalation department and the agent would not transfer me. I decided to switch to…
200$ Amazon Gift Card
I redeemed my 200$ Amazon gift card offer on January 10, 2024. However, I have yet to receive any email with the card, and I cannot check my offer status since I did not receive a promotion code.
Amazon Gift Card? Can’t Redeem!
I’ve been trying to redeem an Amazon gift card for setting up new Verizon home internet, but cannot find a link or option to do so. I’ve googled but still can’t find a way to make it happen. Now it’s just hours from the end of the window to redeem it, and I can’t get through to anyone at Verizon to help. Does anyone have a…
Xbox and Amazon gift card issue
I have not received any email or any information in the verizon app that allows me to claim both the Xbox AND also the $200 Amazon gift card that I qualified for and was promised in the promotion .
Discount Issues
Between applying the military discount to a mobile line and then having the repeat the process for an associated Fios account, and trying to get a new pricing on a service contract that is offered but apparently no one in the entire world actually "qualifies" for, it has been an awful experience for myself as well. It…
Verizon keeps offering me $1000 to trade in an XR, then switches it to $500!
Verizon is bombarding me with offers (via email and the app) to upgrade, and recently the offers improved to $1000 for an XR or above, in any condition (as long as there's no battery damage), when upgrading to a 15 Pro. I happen to have two XRs to trade, so this change caught my eye, but whenever I try and actually go…
Phone trade in promised but not delivered
On Aug 28, 2023, my wife and I traded in our Galaxy S8 phones at a local Verizon store, enticed by a email promotion I received for a $400 trade in for each of our specific phones. Our phones were in good condition. At the store, we were assured we would receive the $400 for each phone. Still, on my Verizon account, there…
Getting my phone activated
I need help activating this phone. Verizon need take money off my bill
Buying iPhones 15 at Best Buy is a broken experience.
Two weeks in a row I have upgraded my kid’s iPhones to iPhone 15, my son was last week and my daughter was today. we were directed to go online to initiate the trade in for their iPhone 13 online. this is not possible and required extreme intervention by customer service. Last week was fairly straightforward, but this week…
Verizon has failed to offer the promised trade in credit
I am writing to express my deep dissatisfaction and disappointment with the recent experience I had with Verizon's trade-in program. As a loyal Verizon customer for an extended period, I have always valued the services provided by your company. However, a recent incident has left me questioning the integrity of the…
sent my old phones back for credit
How do you file a complaint that someone at Verizon will actually look at? & not pass it off or say they will call back & never call back? I bought 6 phones that should b free with trade in & the Apple Watch. I sent my old phones back for credit but they keep saying they’ve never received them. Verizon gave me the box. the…
Home Depot gift card
This whole thing started on June of 2023. I got Home Internet through Verizon to get the $200 Home Depot Gift Card. It’s now 2024 and no gift card yet. I’ve talked to 4 different Verizon customer service agents, and all have told different things. I have receipts. I received an email that said to wait 65 days until…
Trade in with promotional credt outstanding
Hoping I can get an answer here. I tried to chat, but it didn't work. I'd like something in writing, especially a link to a policy if available. Two years ago, I upgraded to the S22 Ultra on a deal that includes a 36 month finance along with 36 months of promotional credit, so long as I stay on the Get More plan, which I…
My Verizon bill is wrong and I don’t know what to do
First of all I just wanna say I’m struggling with this app, first of all there is no account owner and I can’t even do nothing, can’t see my devices on my Verizon account I can only see 1 device per account and my Apple Watches don’t even show. Second, both my Verizon accounts (of both phones) say I owe $400+ keep in mind…
Not getting the trade in I was promised
So Verizon had a deal where upgrading your phone on our plan would get you $830 trade in value for ANY iPhone in ANY condition! so I went into Best Buy and picked up 3 15 pro max phones. One for me, one for my wife and one for our daughter. Best Buy said they can’t do the trade in but I could do it online. Now I am trying…