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CNAM Database
We have 2 business numbers from a different carrier that display the wrong calling name when we call a Verizon customer. Because they show an incorrect CNAM our customers don't answer their phones. Our provider has updated the CNAM databases and other carriers show the correct calling name. We need Verizon to update their…
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Call Forwarding Does NotWork
I tried entering the *72 plus phone number on my landline. All I get is "sorry we cannot place the number you have dialed." I can't figure out what I am doing wrong, but I really need call forwarding to work.
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Add LTE Network Extender to My Verizon
How do I get my new LTE Network Extender added to My Verizon? It's set up and working in my home, but does not appear anywhere in My Verizon.
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72916 fort smith, arkansas
is service out fort smith, ar 72916 ????
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Device Promotional Credit Run Around
I have been trying to get my 2nd device promotional credit corrected since 8-10-2021 since I signed up for Verizon online. When I signed up, the original order shows the 2 device promotional credit that I should receive. It was few weeks, my 1st device promotional credit got resolved which I am thankful for the agent that…
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Verizon Attention Correspondence Team
I tried contacting Verizon's Attention Correspondance Team after customer service representatives told me nobody else could help me with a big problem they created with my account except this Correspondence Team. My issue has been ongoing ever since I switched to Verizon almost 7 months ago. I've spent dozens of hours…
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Coverage is awful and Verizon tried to upsell
My service on all of my phones on my plan has been nothing but awful. The iPhone 14s have been the worst phones I have ever had because of this. This is a known issue on Verizon as there have been not one but 2 Forbes articles on this. I have called several times and been sent a service repeater for my home. Still nothing…
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Horrible Reception
Been with Verizon for 20 years and ready to change providers. Lived in the same home for 7 years (Alexandria, VA). First 4 years 4 bars all the time. Last 2-3 years we get 2 bars max all the time. We have the new iPhone 14s.
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Poor coverage in zip code 77304 despite the coverage map showing 5G UW
I recently relocated to Conroe, TX, 77304. The Verizon coverage map shows my home in a 5G UW area, but I almost never get a 5G connection on my S23 Ultra.. Usually, it's 2 or 3 bars on 4G LTE . Using Chrome's speedtest, I'm getting 2-12Mbps down and 0.3-1.2Mbps up, both inside my house, in my yard, and within 300-500 yards…
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Poor service
I live near Mineola in Nassau county, NY. I notice poor service every time when trying to use my cell phone down the block from my house. It occurs on Jericho turnpike from Roslyn Road driving west to underneath the railroad crossing up to and including Pennsylvania Avenue. Can I report this somehow to Verizon ?
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$800 Upgrade offer
I recently responded to an $800 upgrade offer. When I clicked through on the offer, the very next screen showed an upgrade offer of $440. I chatted with a representative that said it should be $800, then he came back to say it was actually $700. How does Verizon expect me to have faith and trust in the organization when…
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Is it just me or has Verizon Wireless become overpriced...
the customer service is bad and even after spending hours on hold they over charge you for everything. I've always understood the value of paying for quality but that has certainly disappeared here. It seems like it takes 1gb just to text and receive messages. and they always ask you do you use wifi ?? wtf do i need wifi…
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Vtext.com/VZXpix.com problem
My android is suddenly sending my texts via vtext.com to my email, but it won't send photos. It had been sending them via VZXpix.com. What is my problem? How do I change it back?
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No phone service at home
I've been a happy Verizon customer for 12 years. I'm not very happy now. A couple of months ago, my cellular service dropped off the table. No phone calls can be made, nor received at my house. I'm fine outside my house, but no go at home. For information, I have an iPhone 11 and a limited data plan. I was on the phone…
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Dropped calls
Help! We moved into a new house and Verizon seems to drop almost every call in my house. We have major dead zones. I called Verizon and they sent me a 4G extender and it only helps in one room. They said it was the internet provider who said it was them. We live in a large city, so it’s not the area. When I last called…
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Connection is poor or non existent
I have had Verizon for at lest 23 years that we have lived in the rural area of San Diego. Been good until the last month or 6 weeks, we have very spotty connection and at times cannot even receive phone calls or connect to the internet. We depend on the phones because we do not have wifi or other internet connection. The…
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my account was charged twice
my account was charged twice!! I was told money is being returned to my account with in 24 hrs!!!! I called the next day asking why the $$ that was takin out of my account with out permission isn't back in my bank account like I was promised!!! after sitting on hold for an hour I spoke to someone that transfered me to a…
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New Tower Hardeeville, SC
We were told a last year that a new cell tower was being built in my town of Hardeeville, SC and that the carriers would have access to it to provide better cell service to us. We haven't heard anything and was wondering if Verizon knew when they would be adding equipment to the new tower. Thanks,
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SOS only
I don’t have any service. No one in my house has cell service and my neighbors are having he same problem. This is not our phones but must have something to do with the towers. I’m paying for service I am not getting. What is going on with Verizon. We have been with them for over 20 years and usually have the best service.
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Data non existent
I’ve only been with Verizon for a couple of months, but I totally regret it already. I made the mistake of believing they actually had the best network. If I’m not on Wi-Fi, I basically have no access to the internet. I can make calls, text messages seem fine, but streaming music while driving around town is impossible. I…
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New tower not activated yet
I'm in area code 54514 Butternut N. Wisconsin a particularly dead spot for Verizon internet coverage. The thing is, a new Verizon tower has been built for over a year now but seems not to have been activated. Why would it have been delayed and where would I look for more information?
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Coverage
How many resets, how many complaints before verizon will finally replace the lemon you bought. Tech people are nice but they all say the same thing. Turn it on, turn it off, reset the network, take the sim out, out the sim in... Try the digital sim( do not do this as your phone will not work and you will have to go online…
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Data speed unlimited plan for seniors gets throttled
I am on the 55 plus plan and am all too often finding that I am not getting a response to my web browsing in general. I am in South Florida and am not talking about airports. This has been going on now for some time. I guess from reading this thread that the problem is not throttling but prioritization. Have two phones on…
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No signal in Houston
For the past few weeks, my signal keeps fluctuating. I live near downtown houston and it never happened before. Inside my apartment im no longer receiving any signal. Any recent developments what have caused this? My zip code is 77502. Its near Greater area of Houston TX
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What really works in resolving USPS loss of your device?
We all know the problem of USPS losing devices sent via Verizon's prepaid shipping labels is rampant. There are dozens on comments on threads in this forum regarding the issue. However it seems like there are ways to twit Verizon's arm into cancelling the fee for devices sent vis USPS that never turn up at the VZN…
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S22 ultra wont work in mexico
Was in guadalajara Mexico this past weekend and my s22 ultra would not connect to any Mexican network. Was on the phone with Verizon global support for over 3 hours they could not get the issue fixed. Has anyone had this issue? I'm thinking it might be a phone issue.
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Terrible service
For the past couple of months , I have had horrible service. Bad signal, dropped calls, calls not ringing to my phone. I thought it was my phone so upgraded to a brand new 1000k phone. Still terrible service. I need something done. I am in East Quogue, NY 11942
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I have terrible service at my home address in 38104 - what is the point of having verizon if I can't use it at home?
I have terrible service at my home address in 38104 - what is the point of having verizon if I can't use it at home?
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Why is coverage in Southern Maine gotten so terrible?
Why is coverage so terrible in southern Maine? I could not get any coverage in parts of Kennebunk and in Freeport - could not send or receive texts, check internet, etc. There are more dead zones than ever before. Why? I'm ready to drop Verizon after being with them since my first cell phone.
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Prices
I had Verizon for the last 5 years. Verizon decided to increase prices for older phone plans. This is absolutely ridiculous. I will definitely be leaving Verizon very soon. It’s so sad how companies just increase prices without any care.