Mobile Network (Archive)
Terrible service
I've been having network issues for a couple years now, basically since I opened my own account. I was on my family's account before this and had some issues then to. That I can remember I've had to get my sim card replaced at least twice. Last time it was because my phone apparently just stopped reading them... I had to…
LTE service degrading
Received a text from Verizon 6 weeks ago stating “we are making upgrades to the network.” Shortly thereafter, my LTE service went from never having a issue, to no signal.. I live in Austin.. anyone else have the same experience?
No voice with network extender
I recently purchased a network extender from Verizon. Everything works except the person on the other line cannot hear me. Everything is connected. This has happened with multiple phones. I went through four hours of troubleshooting with verizon and was sent a new extender (they determined mine was defective). The new…
Extremely Poor Phone Coverage in Albany, KY
How do I find out where towers are located in my area? Over the last 3 months, I have very little service at my home.
Poor Coverage in Castro and Mission Districts of San Francisco
I see a number of threads have been opened about this issue dating back years. I live in the Mission/Dolores Heights/Castro (zip: 94114) area and work in Potrero Hill/SOMA area. I have constant poor connectivity on my iPhone 12 Pro, usually one or two bars, and frequent (3-5x per week) dropped calls. The problem persisted…
Virginia Beach, VA In-Store Experience
I just left your store at 2861 Lynnhaven Dr, Virginia Beach, VA 23451. I was interested in cell, internet and television. A young lady with short, spiky blonde hair sat me down and explained that we may get interrupted as her and her father were "having a war". The phone rang, and not only did she take the call in my mid…
Poor quality of signal
It's been a while from that time I spoke to Verizon with technical support. I was reporting that my area had poor-quality signal affecting my data speed service 5g though I live in a residential area and Verizon phone was said good service available in this area. not even gives me 2 bar signal on my new Samsung Galaxy…
Novatel T2000 goes dormant and doesn't receive calls
I have Verizon Home Phone over the Novatel T2000. It has worked great over the past 2 1/2 years but very recently, it seems to go dormant and I am unable to receive phone calls. The caller hears a ring but it is delayed, it takes a few seconds to ring after the caller finishes dialing the number, longer than normal, as if…
Poor coverage despite maps saying otherwise
Hi! our address is in Austin, Texas 78737. We just moved into this home and have terrible coverage. Throughout our home, outside and just about throughout the whole neighborhood we have 0 to 1 bar, max. We have endless dropped calls and terrible slow speeds when and if we are connected. Is there anything we can do? Can…
Customer service
I had a fried SIM card on my Google pixel and went to the TCC store in Stillwater, Minnesota for service. Mallory was my representative and she was outstanding! Very friendly and knowledgeable. She got me fixed up quickly and I left with a smile on my face. Kudos!
My house becomes a sudden deadzone over the past week
Over the past few weeks my signal became less and less and now after last night I get NO signal at all. I'm not the only one my girlfriend who has a straight talk phone is having the same issue
Dead zone 02459
We recently moved to Newton, MA, zip code 02459, and the several block area has extremely poor service. There are hundreds of homes and a large condo complex, and everyone switches to AT&T. However, I've been a Verizon customer for so long that I would rather not switch. The worst area is centered around the intersection…
No internet but I have 5 bars and 5g
So I have done all the trouble shooting to fix it. Realized it's a location problem with a tower. Support has told me it's a dead zone. I need this to work and it hasn't been a problem in my current location until a week ago. I'm so disappointed with Verizon at the moment. I'm currently shopping around for a need…
my bill pay was used to pay someone else's verizon bill
I noticed I had two payments to Verizon each month for the past 6 months. One of them was my phone number, I had set up on auto pay. The other was to another phone number for someone in my town that I don't know. His account number was the one my bill pay account. My bank says that Verizon made a mistake and casued this to…
Hotspot
I have contacted customer service numerous times on chat, then speaking in person to reps and visiting 2 stores. I have waited 3 months after being assured that I will have hotspot internet next billing period. My lake house does not have internet available and I need hotspot there for computer & tablet. I finally had to…
Frustrated with Customer Service
Do eSIMs provide any value when traveling abroad?
Further to "eSIM any drawbacks", if you need more than WhatsApp for person-to-person calling and texting, what value do eSIMs provide while you are traveling? So far, eSIMs are data only, so while it's possible to complement a TravelPass plan with an eSIM, what value does the eSIM add? Can it access 4G and 5G networks that…
5G speed
Really excited that I switched to Verizon and work smack dab in the middle of an ultra wideband area (downtown Albany NY) and now I have some of the worst 5G speeds I've ever seen. 0.71 download and 0.54 upload. I miss T-mobile already. Best/most reliable network? Not a chance Verizon.
Just recently started losing cell phone coverage at different times of day in Denver
I have never had an issue with cell coverage at my house in Denver until last week. Now it's spotty and goes in and out at different times of day. I contacted Verizon and the person I spoke to had me reset the network settings, along with lots of other steps and nothing has made a difference. It's 9:37pm on a Friday night…
How can I report a poor cell signal?
It would be great if Verizon provided an app or utility to report areas with poor service. The area with poor service is a commercial/industrial area very near to a major resort town. Hundreds of people work in the near vicinity. We're just in the shadow of a hill that is in between us and the nearest cell tower. I've…
Signal Booster Registration
I need to register my signal booster and the Verizon link gives me a 404 error. I have tried with multiple browsers, and keep getting the same error. https://www.verizonwireless.com/content/wcms/overlays/register-signal-booster.html
Sudden poor signal strength and dropped calls
Have the S21 plus and my cell coverage is gone in places I use to have 5 bars now its 1 or none. Area codes 42784, 42713, and 42701. I've tried doing the reset of finding towers and that hasent helped at all. Been going on since I upgraded to the S21 plus.
Terrible coverage and reception
I'm thinking it's time to head to T-Mobile. Upgraded to 5G a year ago because Verizon said it would solve my issues. It has made them worse. There are consistent populated areas here that consistently drop calls and Verizon gives no way to report these issues other than calling 611. They then want you to go through all…
Call dropping and caller can't hear me
I have a Samsung S23 Ultra. I have been experiencing issues with calls for a week and half now. I have done network reset, changed SIM, WiFi calling, Safe mode and nothing has worked. I was told that Verizon was updating their towers and some SIM where having issues that why the changed my SIMs and still having the same…
Wireless Internet Service Getting Worse
I've been living in my current house for about 4 years now. Admittedly, I live out in the country where the wireless service has never been great. Fortunately, when I first moved and for about a year or two after, the wireless internet service through my phone was acceptable. Pages loaded quick enough, I could watch videos…
Promise to pay option
Verizon needs to fix their IVR regarding promise to pay. I had a promise to pay that was due the day prior. I got a text stating that I need to make my payment to avoid services. I was not in position to go set up payment at that moment( I intended to that evening) so I it gave me an option to do another promise to pay. So…
internet in Freeport, Maine
Why can I not access the internet on my Samsung AO2s in Freeport, Maine? As soon as I move outside the town, everything works fine as normal. Is this strictly a Verizon problem? I see that this topic was raised some years ago but there has been no useful response.
International Charges
Hello, Our experience with Verizon was not good while traveling internationally. Not only did we not receive text messages when we arrived to our destination, but our phones did not work at all, and I had to have family from the US call to add the travel pass. After, I added a travel pass ($10 a day), the phone finally…
4G or 5G equipment to be installed on a brand NEW tower?
We're finally getting cell service on a brand new tower near our home in the Lakes Region of NH (on the ME/NH state line). The town has confirmed that building permits have been issued to VZW and the tower owner has confirmed he has a newly signed contract. The tower is a little over a mile away from my home - so I expect…
No service
I have been with Verizon in the past and had a great experience with the service provided and with the customer support and overall experience. I recently came back to Verizon got talked into a iPhone 13 Pro max, this was a week before the 14 released, I called wanting that phone. I was told I could switch later if I…