Mobile Network (Archive)
Customer Loyalty offer
Yesterday an $800 off offer to trade in my IPhone 11 Pro Max appeared in my account as well as on my other line for IPhone 11 Pro but when I went to check out the final page said I was only getting $440. When I called the VERIZON SUPPORT at 1-800-922-0204 they said they couldn’t see the offer in my account ! When I logged…
Throttling Tactic for "Unlimited" Plan
Advertising "Unlimited Data" without PROMINENTLY disclosing that you limit data via "throttling" Let's see how that plays out. Disgraceful a name like Verizon practices such cheap tactics duping customers into thinking they actually have unlimited data. You should advertise (right along side the UNLIMITED DATA headline)…
If I get a text message asking me to verify my account, it is safe to assume it is a scam message?
ggOT a text asking me to click on link to verify account, did not click on link but want to verify it is scam
Fraudulent sales practices by in-store Verizon reps
I switched to Verizon two years ago and have been horrified by the unscrupulous sales practices, and now they have taken advantage of my elderly mother by selling her things she doesn't need "for only $10 a month" and "free upgrade" phones that we absolutely not free...RESULT - they took $240 cash from her, gave her no…
Verizon Authorized Retailer stole my phone
Traded in a Samsung phone as part of the promotion to get a Samsung S21, was supposed to receive $560 for the trade in. The store took our phone and sold us the new phone and told us to would take 2-3 months to see the trade-in credit. After 2-3 months we called Verizon corporate and were told the phone was never turned…
Switching service
I've seen ads for T-Mobile recently that are willing to pay off my phones for free. I am seriously considering doing that. We pay over $325.00 for 4 lines, it's like a car payment! Is there anyway to find out what the total termination and payoff fees would be before we cancel. I've been on hold with customer service for…
Canceling an order
I placed an order on December 7, 2021 and as of Sunday December 12, 2021 it had yet to be shipped. I contacted sales and it was decided to cancel the order and do another order to pick the phones in store locally so a cancel order ticket was created. It has now been over 48 hours since the cancel order ticket was created…
Deprioritization and Throttling - The Legal Way to Limit Unlimited Data Plans
Disclaimer: This is not about slow data speeds. I can handle slow internet. I grew up with dial tone. What I can't handle is constantly seeing "No Data Connection" on a phone and service plan that has a decent signal and that I am paying hundreds of dollars for. Also, this post is in no way directed at Verizon employees…
Speeds Slow as Molasses
About a month ago we had a storm that blew thru and since then my spoeds on all my lines including my Home LTE went from 50+ Mbps on the phones to 700kbps and from 35-50Mbps on the home LTE to unusable. Many calls and messages to Tier 2 have got no where. We even tried changing to "Premium" data and no change as I don't…
Need to find my iPhone, but it's now dead/turned off.
Last had this second iPhone on 11/30. It's the one my bf uses. And now it's gone; we can't find it. Is there a way Verizon can locate where it last pinged off a tower? I tried using Find My iPhone, but I can't locate it since the phone is off, and not connecting with the internet. Any advice would be greatly appreciated.…
Poor Cell service and Data
We are getting very poor cellular service over the last three to four weeks in Keene Texas. We have gone from getting 2-3 bars of LTE service to one bar of non LTE. Data service has been spotty as well as voice quality when we are talking on the phone. It happens no matter if we are inside the house or outside as well as…
Chrome Remote Desktop doesn't connect over 4G LTE
I'm part of a VZW wireless business account. I'm tech support for my company. When I need to remote access my system after hours to work on servers, Chrome Remote Desktop (CRD) won't connect over VZW's LTE network; I have to connect over WiFi. Depending on where I am at the time, I may not have WiFi available. Is Verizon…
How do I file a formal complaint about an employee at a Verizon store?
I am new customer to Verizon and already disappointed with the customer service from employees. I am elderly and don't get around easily or very well so I assigned my nephew as an authorized manager on my account I then asked him to go to store for me and add 2-4 lines to my account for me so I could give my grandkids a…
Added capacity...
VZW needs to add capacity in the Houston/Katy area. Zip code 77449 throttles bandwidth on LTE enev at the beginning of my billing/usage month. I understand some throttling when one exceeds a certain threshold, but not at the beginning of the billing/usage month!
LTE Home Router Firmware Update appears to cause disconnections
Software Version: 204453 Applied On: 11/16/2020 00:08:17 CST In the last 30 hours since this update, the LTE Router has lost connection to the internet 5 times, requiring me to power cycle the device to return it to operation. In the midst of these disruptions, the indicator light on the front of the device remains green,…
Overage Data and Safety Mode
My overage data wasn’t used before phone automatically went into Safety Mode. I can confirm that safety mode engages immediately after you use your plan data. Consequently, any rollover data from the previous cycle is at significantly reduced speeds, which defeats the purpose of rollover data. Overage data won’t be used…
Loss of Network
Recently Verizon in our area has dropped from 4G/3G to LTE only. UGH!!! After HOURS with tech support/engineer level several of us have been told that they took out our 3G tower and we need to buy a booster, etc. I don't think this will help. This is so frustrating. We have used Verizon for internet for years and now we…
Possible Tower issues in area code 708?
For the last month my service, which has been otherwise stellar for 10 years has gone to unreliable. At best we get 2 bars and about once an hour calls just drop with zero bars. Has something possibly changed or is there a tower issue?
Poor Service
I switched from T-Mobile to Verizon in hopes of getting better cell service and coverage and so far I am regretting my decision. I don't know what is going on but majority of the places I go I have service so poor that if I'm not on wifi my phone is basically useless. At home my phone is useless unless I am connected to my…
Worry Free Guarantee and Switch to Verizon Rebate
After spending so many hours on the phone with customer service and getting nowhere, I feel I have no other choice than to post here in hopes someone will actually address this issue. My spouse and I switched from ATT to Verizon at the end of October 2021 with the intent of seeking the up to $500 per line rebate paid on a…
Has anyone else used Verizon trade in program and lost their phone?
My family recently switched to Verizon because their network is best where we live. However their customer support is really bad. I traded in my old phone in it's original box with all original paperwork and in perfect working condition. Trade in value was $200. Verizon assessed my trade and decided I sent in a different…
existing customers get hardly any deals, horrible experiences ordering phones
I am quite frustrated that existing customers can only get a deal on 2 phones and that is it. Which right now, one of those two options isnt even available to order and the other is back ordered. I also took me several phone calls and hours trying to get my last phone ordered along with being lied to by the agent. Now…
Service issues in Delaware - 2021
I am in Delaware and just switched from T-Mobile to Verizon. I have 5G phone. Data works only at my home but does not work at most places in Delaware. All of sudden it stops working, no data and we are stuck. It is not just me having this issue, it is my whole family using Verizon. I saw a thread created in 2018 having…
Trade-in issue
I have not received the materials to trade-in my device. I have contacted Verizon 3 times now about this issue. When I received my new phone there was a padded envelope for the trade-in, but no label or box. I contacted Verizon and they said they would ship a new one, waited a week and called again and was told they would…
Promotion credit
We upgraded our two iPhone 11’s for iPhone 13’s during a free upgrade promotion over two months ago. I have since spent over 35 HOURS with over 10 customer service representatives who have ALL agreed the promotions were not applied (very long story for each line) erroneously and put in “tickets” with a promise I would hear…
Outage Verizon wireless
There is an outage in WV 25081
Loss of Network Coverage
I have noticed that over the past few months VZW coverage has deteriorated in the Fairfield County, CT area. I used to be able to be in several populated areas that used to have average to good service. This now appears to not be the case. I know of an area that now is a complete dead zone for service. This is frustrating…
What is the mailing address for bill payment?
What is the mailing address for bill payment?
Calls go to voicemail from only other phones on our plan
My wife and I just switched to Verizon and both got new iPhone 13 Pro Max phones yesterday. This morning when I tried to call her it went directly to her voicemail. I texted her and told her to try calling me, and it directly to my voicemail. We both left messages but neither of us saw any missed calls or new voicemails. I…
How do I block calls from bogus spoofed numbers?
Why isn't Verizon blocking obviously fake calls from overseas scammers? Some calls are even using impossible spoofed numbers - too many or too few numbers. Also for the past couple weeks I have received voicemails from robocallers without ringing through. The voicemails have a recording of a persons name (possibly the…