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how to get a transfer number from verizon to transfer a personal phone number to another company
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Postal Service Discounts for retirees.
I just found out that Verizon has cancelled the discount for postal workers once you retire. This is clearly a Verizon decision as it will not affect what the postal service pays. I have been an incredibly loyal customer for Verizon for years, and even tell everyone I know that it's stupid to NOT use Verizon. Are there…
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Can't fix problem with order
I placed an order for two new iPhone 13 Pro devices on November 24. We also upgraded our plans to take advantage of the $650 per line/device credit and are trading in our old iPhones. My new phone was in stock and available to ship immediately with free 2-day shipping, but my husband’s new phone was on back order and won’t…
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Why iPhones in my account rings just 5 times and how can change or reset it?
I have 3 iPhones in my account and all of they are just 5 rings incoming then it says "The wireless customer you are calling is not answering at this time." Why it happens and how can I change or reset to not listen it?
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Recent poor service
I live in zip code 85710. The past couple of months I have had no service in the neighborhood around my house. If I drive a mile down the road I have full bars. When you get close to my house there is only 2 bars. This is a recent problem. How do I get someone to investigate the tower closest to me?
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No cell coverage in my home
Cell coverage has never been great in my home but there were several places you could always get a signal and talk on your phone make calls etc. That little bit of coverage has now deteriorated to basically zero I can’t get any calls in my home and now there is no coverage for me to make phone calls out of my home. Even…
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Canceling an order
Anybody actually have luck canceling an order?! This has become a nightmare and I've been dealing with the worst customer service representatives.
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No service
Why can't I ever get any service bars in Chino? I have better reception in the middle of nowhere. I pay a lot of money and it shows coverage in the area but there is none.
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Does Verizon Care why its customers are leaving?
I initiated a port of my number to another carrier tonight. I called Verizon Customer Care to ask them specific questions about the closing of my account. The customer care rep answered my questions and ended the conversation by wishing me luck with the new carrier. She didn't seem at all interested in knowing why I went…
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Verizon Trade in Credit Not Applied
I switched from TMobile to verizon and my wife and I traded two iphone 8's for 7, or 8 hundred dollars in trade in credit. After being frustratingly locked out of MyVerizon for awhile I finally managed to get that set up properly. I'd been wondering why my monthly bill was so expensive and imagine my surprise when I find…
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High Data Usage
I have 6Gb plan and each month I have been going over it and getting a outage charge. Verizon says that even with cellular off for certain apps, downloading video from an app will still use cellular. Is anyone else getting high data usage? iPhone 11
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Traveling to Puerto Rico
My Galaxy S20 works perfectly everywhere I have been including San juan and Rio grande. My wife's iPhone 12 has not worked since we landed. Tried a bunch of setting changes and still no service. Both phones are on the same exact plan.
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Is this real or not?
Has anyone received this message? Hello, I am James Harry from Verizon Network Company. We are giving out $1000 to the user of our Verizon Service for this period of COVID-19 pandemic,Text your name to (917) 266-8215 and received your $1000 ASAP. I’m assuming it is spam but I’m not sure
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TCC as Verizon AUTHORIZED retailer charges me a separate activation fee
Hi, I traded-in my old phone to iphone 13 mini on Sep 30th. I went to a TCC retail store because it said it is an authorized Verizon store (3285 Christiana Mall, Newark DE 19702). While trading in, I was informed that there would be one time "activation fee" of $49.39 and then 2 months later I was also charged $30.00 from…
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Verizon Home Device Protect
My 64G iPhone X was acting weird after I was using the NFL app and switching back and forth to and from my fantasy league. Whenever I switched back to the game I was watching on my phone, the bottom half of my screen was flashing white and just a few seconds later the whole screen was flashing white. I quickly reset my…
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Why doesn't Verizon offer phone upgrades for plans are NOT unlimited data?
I have spoken with two different Verizon reps looking to upgrade our old iphones (6s), but literally any kind of phone upgrade deal requires that we upgrade our 16GB data plan to an unlimited data plan, costing a lot more $$ per month. Why is Verizon alienating their customer base that most likely doesn't have the money to…
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Customer service
Considering leaving Verizon today because I can never get an agent on the phone!! Tired of paying so much per month for horrible service
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Phone for Christmas and delayed activation
I am wanting to upgrade my daughter's phone for Christmas but do not want to activate it until Christmas day as it is a gift. My question is, can I buy it online and receive it but not activate it until then? Also I would be buying it using the device payment plans. I do know that I would still be responsible for the…
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LTE home internet parental controls
There are no devices showing under parental controls in my admin login. how do I get them to show so I can manage who is accessing the internet and when???
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Unlimited plan is a joke and i am EXTREMELY disappointed in verizon!!!
So I checked my 4G LTE data coverage on your coverage locator app, and it says I have excellent coverage and it is completely red around us. Well I regret to inform you that we always have 2 bars or less and we are constantly moving our phones around trying to find service. I have NEVER been so VERY disappointed in Verizon…
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Trade-In Mistake, how to fix?
I was trading in two devices and sent them in with one box. I didn't know I was supposed to send them in separate boxes. How do I resolve this?
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Minimal cellular service, no response from Verizon
We live and work in North Hollywood, California, which is a very urban area only a few blocks from a major freeway. Historically, our Verizon service has been horrible or non-existent. When we are talking in the car, we have to pull over before we enter the neighborhood otherwise we lose the call. We have complined to…
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Store agent lied to us, VZW support can't help
We went into a local Verizon (authorized agent) store recently to add a line for my father-in-law. She said if we put him on unlimited, we could get a phone for free. He doesn't use any data, but we went for it to get the promo on the phone. Our existing three lines use about 3.5 gigs of data a month. While we were setting…
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Kuddos to the Phone Representative Shania, 11-18-2021
I recently bought 4 new devices, which in itself was a debacle. Finally got that all sorted out and then looking at my billing yesterday and see a charge back on one of my trade-ins plus a new device activation fee for a line that did not get a new device. I called, today 11/18/2021, very frustrated! Spoke to Shania…
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Billing Dispute for Charges on a line never registered nor activated
On October 11, 2021, I added TWO lines to my account making a total number of lines on my account FIVE. The two new lines could not be port over the old numbers (from another carrier) that I wanted, so they were assigned NEW numbers. However, my bill was then almost $600 for a total of SEVEN lines. I've been debating this…
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South Winchester San Jose - network outage
Hello. There is no 5G signal and LTE signal is just 1 bar. South Winchester San Jose zip 95128 When are you going to fix?
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POOR COVERAGE AND WORST WEBSITE IN THE WORLD
Dont know if this will post. 1.) POOR SERVICE zip codes 68023 and 68044 and most of Hwy 91 between. ALWAYS MISSING CALLS AND TEXTS AT OFFICE AND HOME! I have a map, but it won't let me "upload" because "You do not have permission to upload images." 2.) LOGIN to post, I can log into my account at: myvprepay.verizon.com but…
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Data boost
I was recently given a complimentary data boost in exchange for my trouble and time wasted talking to customer service, after exceeding the 30 Gbs of 4G LTE data through the hotspot my plan provides. My hotspot data remained throttled to less than 600 Kbps after the boost was applied to my account. I called back and a…
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Poor Coverage in Gainesville, University of Florida
Our son attends UF in Gainesville. His phone shows 4 bars on cellular, yet he drops calls all the time. So does his friends that have Verizon. He can't make calls from inside any buildings. If the call connects, it fails most of the time. He is on the edge of campus, so the idea that there are no towers on campus doesn't…
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Slowly declining service inside and out
Hello. I started having issues with my phone service at the beginning of the year, and it has only continued to degrade over the last 11 months. I have contacted Verizon multiple times over the last 10 months to see what could be done to ensure continued coverage. It has now degraded to the point that it is almost unusable…