Other Services & perks
Voicemail Get Cut Off After 1–2 Seconds of Silence
Hi, I've been experiencing an issue when leaving voicemails for people who use Verizon. If I pause for even a second or say something like "umm," the message gets cut off as if I've finished. It used to allow over 5 seconds of silence before ending the recording, but now it seems to interrupt almost immediately. Anyone…
Asurion
On Friday, July 11, I attempted to file a phone claim online but was unable to and had to call in. I was informed my phone could not be replaced because it was no longer available—either as a refurbished model or for parts. I was told I would instead receive a refund for the market value of the phone, credited to my card…
voicemail notifications
PLEASE HELP ME!! I see that my problem has been shared by many and none of the solutions have helped. My voicemail shows no notifications, and my small business really depends on them. Just yesterday I started getting the message "new voicemails not downloaded due to connectivity failure," and I spent hours on the phone…
Entertainment packages
Can 4 lines stream from the entertainment package
Disney + freezing after ad and will NOT play
WHY is Disney+ freezing after an ad? It will do nothing but play an ad repeatedly. Once the ad ends, it sits there. How do I resolve this???
Customer
I can't cancel the free premium voicemail. 5 Agents never fixed the problem but my account shows basic vm. My app shows premium vm. I tried to cancel it but it won't cancel. What do I do? I'm not getting support. The Agents just don't know what to do. I can't get a Supervisor.
$200 Gift card for 5g internet
Has anyone actually ever gotten the Verizon $200 gift card for switching to the Verizon 5g internet? After calling multiple times, all I've gotten are promises and I fulfilled all terms to get it .
What's the Deal with Disney+
I signed up all my kids and their spouses on my account to help them save money. We chose the unlimited account option with the Disney+ promotion. When we signed up we were under the understanding that we would all have access to Disney+. Now we keep getting kicked off and are required to register as primary household and…
Disney/hulu/max bundle available yet?
It’s been awhile is the bundle available now?
Disney
I have the playmore plan and recently bought a new tv. Now we can't access Disney. Do you need a college degree to work this perk?
Unable to remove Disney Bundle
I’ve been trying for 4 months to remove the Disney bundle from my account. I’ve called Verizon every month because they keep charging me. They credit me and then charge me again. I’m tired of calling them every month. Last time I called they told me it was resolved and when I looked at my bill it was still there. At this…
Apple family plan perk
I want to sign up for the Apple family plan perk through Verizon but I need more than 200 GB of iCloud storage. How can I do that?
Verizon
Verizon Will Shutdown +Play & Stop Selling Subscriptions to MAX, Peacock, Paramount+, & More
Got a new phone, they replaced our Disney bundle with the new bundle. Neither they or Disney can get our account activated without another payment
Can't get into my Disney account
Asurion Insurance
The customer service experience was the worst I've ever encountered. I scheduled an in-home service appointment for my son's phone 3 weeks in advance on the one day we all had off. The technician was supposed to arrive between 1-3. We left our vacation early and planned to arrive late to a family party to accommodate this…
How do I redeem 200 gift card offer?
Where can I find the Notice of Dispute Form as that's what needs to happen to get 200 gift card
E s p n access through verizon bundle
I've purchased Disney bundle with ESPN plus through Verizon.Why do I need a provider?Why can't I get what I pay for? That's the always and I did it
Failed messages to vzwpix
I have been sending email messages from Outlook via my in-house Exchange server for years to <<mynumber>>@vzwpix.com . These messages typically have .WAV files attached for voice mail messages. Recently these messages stopped getting through. After a couple days I get a bounce message, which I'll include farther down.…
Apple Music Family
Once again paying for a perk I can't activate. It will not text me the code to link my Apple Music. I'm about to cancel Verizon. My Hulu wont link and now Apple Music wont link. This is the worst sham of a phone company.
Verizon Software Upgrade assistant
I see that Verizon has released the OneUI 7 update for the Samsung S21ultra. I installed the Verizon Software Upgrade Assistant on my laptop. However when I open the assistant and connect my phone, the "Next" button is still greyed out. I'm not sure why the assistant isn't connecting to my phone.
Empty promotion
Seen a good opportunity to start fresh with new lines and phones with Verizon Get a free 75 inch tv when u add a line with a Samsung device and you had to pay the first bill and full service for 30 days So me and my partner got the new Samsung galaxy z fold 6 and completed the terms of agreement I have been waiting for a…
The Verizon Credit card
Advertised as a metal card and i received not just a plastic card but the cheapest most awful version of plastic too. Starting to degrade in the first week. I have a nice wallet and i don't want this thing in there, so my spending on the card will be far less than originally expected.
2025.05 ~ 06: How to Upgrade to No Ads plan for Disney Bundle (No Ads for Disney+ and Hulu) after changing my Verizon plan – from 5G Play More to Unli
I had 5G Play More plan and upgraded to No Ads for Disney+ and Hulu. But last week (4 days ago), in order to get “3-year price lock guarantee”, I was told my plan was grandfathered plan and needed to change… I opted to go with Unlimited Plus with Disney+, Hulu, ESPN+ (With Ads) perk… during the change on Chat, the agent…
Alexa+
What’s up with the Alexa+ rollout? Who’s qualified?
Thank you for providing the free Harvard edX courses!
Thank you so much for providing the free Harvard edX Data Science course. This course is usually $1,332.90 which is about the same as my annual bill. I still can't believe that you all are providing us with access to the course for free. I have already completed the first three chapters and have made a goal to finish the…
Visual Voicemail "Something Went Wrong" Notification.
Visual Voicemail "Something Went Wrong" Notification. I have been a Verizon customer for at least 23 years now. My Visual Voicemail has not been working on my Samsung phones for over 3 years now. I have called customer service/technical support more times than I can remember, often spending hours on the phone, and the only…
Verizon line transfer request number
My Verizon line transfer request number won’t let my input letters in the box. Just letters
Unable to cancel Disney/Hulu bundle
Unable to cancel my Disney / Hulu bundle. All the the provided instructions do not work. I spent 4 hours on the line with support and was told they would reach back out to me within 24-48 hours. It has been over a week and I have not heard anything. Support ticket number: ***** phone number *****
Apple One Subscription Pending
I have had Apple One for years and I upgraded my phone yesterday. Now I can’t use Apple Music and it says my phone is not compatible with Apple Arcade, even though it is an Apple device. It’s very frustrating because I use Apple Music every day— I tried chatting, can’t get any help. Seems like it is an issue with multiple…
change to new plan w/hulu-disney add-on
Changed to one of the new plans (welcome) w/hulu-disney added-on. Previously had GetMore with free hulu -disney perk and, after much effort worked out to pay hulu $5 monthly for ad-free . Here's the question. do I need to cancel my current hulu bundle before enrolling in the new one? same email address etc, only the…