Other Services & perks
Verizon cancelled my phone upgrade
October 18th 2024 I went online ordered a upgrade Pixel 9 Pro ,paid fees and used what I had earned from my Verizon dollars from my Verizon card. After ordering it shows a backorder date of December 27th. I online chatted with Verizon January 16 2025 to inquire about it still being on backordered. Verizon says it was…
i cannot put in a complaint lol
ive been waiting for my upgrade for 2 days now. i choose the in store pick up because it said 2 hours. ive had to pay 500$ plus take off work for not being able to work without my phone now its going on day 3 which should cancel the order. i called a store close to this one they were open the day before this post and today…
I redeemed my 200 and 50 dollar rewards and verizon does not know what happen to ot
I received an email stating it was time to redeem my awards cards. One was for $200 and the other was for $50. After I redeemed the rewards on the app. I received one email stating something good is coming your way. That was over a month ago. Called Verizon. No one can figure out what is going on. I have not received…
Switcher Credits
The Boise Verizon store I worked with gave me switcher codes via the app. I was denied my switcher credits and the Boise store has ghosted me. What can I do to get this resolved? Verizon ignored my open case, but did have support text me to talk to the store. Again. The store will not resolve this issue. I have proof back…
How to completely uninstall Verizon App Manager?
How to completely uninstall Verizon App Manager? It installs garbage. I don't like it. I know how to disable it, but I want it gone and I don't want it to come back with a software update. Thanks!
Visual voicemail inbox screen repeatedly broken
When I click on my voicemail to set it up my only 2 options are " subscribe to visual voicemail" in green or continue to inbox. Absolutely nothing happens when I click on inbox I just get the same "your subscription has ended'. How do I get rid of this screen ????
Offers/services/perks.
What are the offers/services and/or perks that are available for my Verizon Wireless account?
Voicemail
I am having trouble with my voicemail. If I dial my 10 digit phone number, *86 or speed dial 1, I get this message: "Welcome to Verizon Wireless. Your call cannot be completed as dialed. Message 4." If someone calls me they also get the same message and are unable to leave a voicemail BUT if someone sends me a message from…
Won a $50.00 Topgolfgift card today. When I saw I won, said gift card would be emailed. Haven’t received.
#giftcard winner. No email sent How do I get my gift card? @Topgolf
Apple One Perk not activating
Extremely frustrated with this issue. I am at my wits end with this already. It's like when you call Verizon Support you are in a spinning circle and the issue doesn't get resolved. Here is my situation: On 8/8/2024, I switched my mobile plan from 5G Get More to Unlimited Ultimate. With my 5G Get More plan I had the Disney…
Apple Arcade subscription
Anyone else unable to cancel their Apple Arcade subscription that you started through Verizon? This has been a nightmare. I have to check my bill every month then contact support to get the charges removed. They will reverse the charges, apologize then say everything is taken care of the the subscription is cancelled ,…
Verizon dollars
I can't access my Verizon dollars to use them. When I click on the view rewards tab in my CC website it takes me to a page to apply for the CC. When I click already a card holder, manage acct, it takes to the exact same place. First they take away using the for gift cards and other things, now they make it so you can't…
Lost Apple Music
Out of a sudden Verizon changed something that my husband lost his Apple Music play list and free family music plan which is in our Verizon Welcome Unlimited plan. He called and customer representative told me to add my husband into my Apple Family account. Which wasn’t a case during the last 6 years and surprisingly my…
Apple Music charging now?
My plan all of a sudden does not include Apple Music? It says I made a change and it’s no longer included. I made no change to my plan. I need a new phone, so I got a new phone. This made no change to my plan. Yet Verizon wants to start charging me $10.99 for Apple Music saying it’s not included in my new plan? Once again…
Can I retrieve voicemails I deleted in error?
Can I retrieve voicemails I deleted in error?
Uber One/Netflix Promo Not Allowing Netflix to Activate
I purchased the Uber One/Netflix BOGO Annual +Play subscription today. It told me to set up Uber One and that I would be redirected to Verizon afterwards to set up Netflix. I set up Uber One, but it did not redirect me back to Verizon. I went back to the Verizon +Play subscriptions section and when I look, it still asks me…
Flat tire service
I called Verizon roadside assistance because I wasn't aware that the roadside assistance my husband and I bought when buying my car followed me to another state. So I paid the 99 dollar fee to have a tire changed (since my husband died there was one else I could call) only to find out when the guy got here, that I have…
Ticketmaster Verizon deals in app
Anybody know how to link your Verizon account with your Ticketmaster? I'm seeing VIP options but am not able to click or view the details or pricing because the 2 accounts are not linking. I have not been able to figure it out. All suggestions from system and Google searches find nothing to help. Appreciate yall!
Xbox Series X and xbox gift card
I added verizon home internet on 11/26 I activated it once I received it. I was eligible for the Xbox Series X and Xbox bundle. It kept showing on the account I had to wait until 12/12 to redeem. On 12/12 the Xbox link was no longer there but the bundle was so I redeemed that. I received the headset and remote but have not…
Some Phones NOT Receiving Text Messages With Google Messages After Message+ Discontinuation
Some Phones NOT receiving Text Messages With Google Messages After Switch Some phones like my two year old Kyocera Durasport 5G smartphone are NOT receiving text messages with Google Messages or any third party app after Messages+ discontinuation. Verizon customers with certain phones are unknowingly NOT receiving text…
Digital Secure Help needed!
I have had Digital Secure, the basic version, as does my son's phone both on my account, for a while. Suddenly the notifications stopped coming to my phone (the ones that say 24/7 threat protection is on in the upper tray). It still works on my son's phone. So, I was trying to figure out what is going on, and found some…
Rewards
I have signed up for Home TV/Internet and was supposed to receive gift cards etc. I received notices in the mail that the gift cards are ready to be claimed. I cannot find the tiles where to complete my claim or even see my offer. Is Verizon just fooling you into getting the services and promising lots but giving…
Apple one family
I had Apple One before I started using it through Verizon and when I switched to using it through my carrier it was because it was cheap. I received a notification stating I had Jo room on my phone. Apparently Apple and Verizon never fully spoke on how you lose your benefits if you have the Apple One Premier account…
6 months on us Disney Promo
When I log into my account on my app, it shows an offer for 6 months on us for the Disney bundle. When the perk was added, no discount was applied. I've spoken to 2 agents and neither has been able to resolve the issue. They say the promo ended in September or October. My issue is it shows on both the website and the app.…
VERIZON promo fraud! Don't fall for their promotions like I did!
Verizon ssccaammmedd (they won't let me post this using the correct spelling of that word-that figures) me really good with a promise of a $300 Target gift card when I signed up with 5G. They never sent me the gift card and when I called to ask why, they said because I never activated it. I asked how could I activate it if…
Removing a Perk from my Plan
I switched to an iPhone 16 Pro Max on Nov 19th. I had to upgrade my plan to get the new phone . My old plan included Apple Arcade (which I never used) and Apple Music. Without asking Verizon enrolled me in Apple Arcade for $6.99 a month. The next day I tired to remove it from Perks on the website and I got an error message…
Call filter blocked my wife from calling
The Verizon Call filter has blocked a call from my wife. I do have a spam filter set for "All risk levels". However, I don't think the Call Filter should block people who are in my contacts list. Fortunately it is pretty easy to Allow someone after their call gets blocked, but it is frustrating that I should have to. When…
Local pass nfl tickets
How long till the nfl ticket local passes get sent to your email? I won them last Tuesday and the game is in 3 days yet I still don’t have the tickets. This is very concerning and time is running short.
price match
verizon have a price match program? i find thos post but i need verify Verizon offers a price match guarantee for new, in-stock items:* When to request: You must initiate the request at the time of sale. * What to present: You must provide a printout, local ad, photo, smartphone display, or app showing the competitor's…
Verizon bad Cust service to 21+loyal customer
Had a deal with Verizon in August. October they decided to take away one of my line promotions. NEVER said ANYTHING about removing one of my promotions. So Verizon moved me to a different plan with slower speeds and then took away one of my line promotions on the back end. SNEAKY and I think bad business practice to a 20+…