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Losing DVR content forever??
You may have heard that Verizon is forcing everyone to get a new set top box system soon. That includes a new DVR. Which means the old DVR is going away. The Verizon rep we spoke with confirmed that all the content we have on the current DVR will be lost forever once this switch happens. We don't want that! What can we do…
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Channel is black…
We have had Fios for over 12 years without many problems; we noticed that a show my wife enjoys didn't record. When we clicked on the actual channel 513 the screen is just black with no audio; we also noted that channels 515 and 520 were the same way. Our bill was paid on time, and we have already tried resetting the boxes…
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Close caption
How do I keep close captions on at all times on all channels?
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Fios P265 remote and TCL Roku tv
I am unable to get my TCL TV to shut off using any of the Fios remote pairing options 688 and 180 code for TCL do not work. The automatic option does not shut off the TV after 5 minutes of waiting. This is a problem that started after I had disconnected the tv as the remote previously worked.
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Movies I Purchased on Verizon
Over the last 19 years or so, I have purchased at least 25-30 movies through Verizon. They were in "My Purchases" - just saw them within the last six months - so many that I had forgotten I owned some of them. But we just converted to the new STB's and when I went to play one of my owned movies, they are all gone - only…
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ESPN App
I changed my channel package two days ago; both old channel package and new channel package include ESPN (all the channels 570-575). Tonight, two days after changing my package, I tried to access ESPN via the ESPN app on Apple TV. App wouldn't access content...asked me to activate the app on espn.com/activate. I go there,…
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I cannot log into Verizon Fios when connecting to TV provider
I am on the ESPN app and when I try to sign into Verizon Fios via Manage my TV Provider section, I am unable to log in. Once I enter my credentials, I either receive the following message "We're sorry.... We are not able to process your request." or the page spins with the message "Please wait - we are verifying your…
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Fios Equipment Update
My old Bose system went out on me. The Bose control handset was RF. My Verizon STB was connected to the Bose system so I could use the Bose handset. I am having a new sound system put in and the installer said that I needed to get a new STB from Verizon that had RF capability. My current box is VMS1100 made by Arris. How…
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Closed caption placement
Can I change the placement of my closed captions? They are practically in the middle of my screen!
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External IR receiver/extender for Video Media Server STB 4100
I am looking for a IR receiver extender so that I can put my 4100 STB in a cabinet and put the IR extender by the TV so I can use the remote controller. Does Verizon have one available? or Can an aftermarket one be purchased on amazon? ebay? etc... Thanks
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Fios plus remote not operate tv volume
I just installed my new fios plus tv equipment. It will not adjust the tv volume. Oddly, my old tv remote will not adjust the volume either anymore. I have unpaired the remote and rei-installed it. I rebooted the set top box and removed the batteries from the remote, reconfigured it but it still does not work. Many of the…
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Escalate Verizon issue! FiOs One Mini disconnects, cannot get Verizon support to call me or andswer my calls
Hello, i have been trying to get in touch with Verizon for several weeks. No call back or anythi g. My Fios Mini boxes keep disconnecting and then i have to click Restart Fios Mini and wait 5-10 mins everyime. I am very unhappy and have a log of all outages which i want reimburseme t for so please advize how i file claim.…
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Legacy set top box upgrade - is new router absolutely required?
I have a legacy STB that will lose support in early 2025. I live in a large apartment building in NYC. The ONT is down the building hall (eg, not viable to put the router there) and I can't change out coax for ethernet into the apartment. Do the new Vz routers accept coax from the ONT? My understanding is they do not. If…
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TV turn on
When i first turn the TV on, most of the time I get a still picture of the last thing i was watching the previous night. I then must hit the channel up button to resume live TV. Can anyone help to figure out this strange situation?
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Remote
My voice control remote no longer will change the volume and the input button doesn't work all other buttons work. Just stopped working today. Reset and reprogrammed the remote, no luck manually tried to reset by pressing the ok button. Still nothing.
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MyFios
How do I access channel selection with the MyFios plan? This is the plan that allows you to select 5 channels and change them anytime.
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Fios tv app
I just upgraded to Fios Google integrated cable with multi-room DVR. Everything is installed and works fine but I cannot get my Fios TV app to connect to my DVR. I try to connect to one of my two TVs, the remote control icon opens up Google home app, it doesn't show the ability to connect to either of my two TVs like…
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I can’t get into Disney+
I can’t get into Disney+. I’m getting different errors on every device. Started with Disney but they are blaming it on everything else but themselves. I’ve reset/reloaded apps, cleared caches, and nothing has worked. Online and in the app I can’t get to a login screen. Through smart tv, fire stick, and Fios stb I’m getting…
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VMS4100 LEFT LED ALWAYS YELLOW
So I've had the VMS4100, with one client box, for almost 3 weeks now. To the best of my knowledge the left LED has always been yellow. When i chatted with tech support earlier this week they said it was most likely a signal level issue and for me to check internal house cabling. Well I've done that and even moved the box…
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Tv talking
Anytime my husband changes the Volume the tv tells him volume 10 etc Joe do I shut it off because it’s driving him nuts. I’ve tried all the settings and still can’t get it to shut the heck up’
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Watching Fios TV from Overseas
How do I access FiosTV from outside the U.S.?
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DVR Manage series recordings sort
Is there a way to sort the Programs in the Series Manager?? When I try to add "Record Series" to a program that is scheduled to record one time I get a message back that "This series has already been created. Check the Series Manager." Problem is there are sooo many series and duplicated in the manager that I can not find…
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ME TV Toons live
It's on channel 486. No announcement that I can see. I just fumbled on it. NJ area.
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Fios+ TV Router Incompatibility
I recently received new Fios+ TV equipment . I was fairly satisfied with my existing TV service, but Verizon indicated in its email correspondence that the change was compulsory and that it would be accomplished at no additional cost to customers. The correspondence specifically stated that if a replacement WiFi router was…
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Fios freezing / skipping constantly
I’ve been having issues with my Fios TV service for months. It regularly skips / freezes no matter the channel, or if on DVR or even Netflix. I have checked all my connections many times and reset the boxes myself many times. perhaps the most frustrating part is that when I reach out to Fios and ask for a call all they do…
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Sports net Pittsburgh terrible quality
Why is my Sports Net Pittsburgh channel quality so bad? It's been bad since it changed from ATT Pittsburgh over a year ago. I've been hoping it would get resolved over the off-season but the first two Penguin games have been unwatchable. We basically only have Fios for MASN Orioles games and Sports Net Pittsburgh for…
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On the new VMS On screen caller ID is missing and so is the ability to only display favorites channels
I just had a technician install the new VMS system. Has the on Screen Caller ID function been eliminated ? I cannot ind it and it has not been displaying on my TV Also I have been unable to find any method of having the guide show me only the Favorites Channels. Selecting a channel as a favorite appears only to add a…
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Fios app mirroring
Did Verizon block mirroring the Fios TV app? I use to be able to mirror the fios tv app off either my iPad or iPhone. Now it only plays sound not video. I use Roku and all other streaming app work fine expect for fios.
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TV guide
How do I change the date on the TV Guide in the latest Verizon android TV set up? I want to move the date a day at a time or enter a date and go directly to that day in the guide
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volume
volume on tv goes up and down, cannot hear when it goes down no sound.