Other Network Discussions
Retrieve Voicemails from Verizon For Wife's Ported Phone
Hello, I have been a Verizon customer for 20+ years, but recently had to cancel service for my wife's Pixel 7 android phone as Verizon cellular signal strength is less than 1 bar or SOS only at our home location -- she was unable to use her phone at home. I moved/ported her phone number to T-Mobile, which does provide…
I can’t make myself the account owner after making my own account
About a month ago I spoke to a Verizon representative on the phone to take my phone number off of my old family plan and make my own account to buy my own phone with my own phone bill. I recently discovered that I cannot access payment options for the phone bill because the owner of the old account is listed as the owner…
TCC- charges for Redux Water Protection and Setup Assistant!?!?!
Me and my husband went to what I thought was a "Verizon Store" to get 2 new phones. Didn't see the 4 receipts until the next day. It has 2 charges for Redux Water Protection and 2 charges for Setup Assistant! All these totalling for $120! I've tried to call Verizon but keep getting sent to the support on the App. I should…
Weak Signal in Happy Valley Oregon
I've been experiencing really poor reception since I've moved to Happy Valley and it's only gotten progressively worse to the point where I'm not sure why I'm still with Verizon. I may have to discontinue service after my contract is up and go to T-Mobile. They seem to be better in this area as far as reception goes. I…
Data Usage Overage Does not make sense
There is no way I am going over my data limit and due to the fact that my mother-in-law is having the same issue tells me that Verizon Wireless is trying to force customer's with older data plans to move and pay more by charging us fraudulent overage charges. I work from home one hundred percent of the time and I have not…
Trade in status not updated!!
My screenshots say all. Verizon return center received my phone a while ago, but trade in status does not update. I really need to see that my trade in value starts applying to my bills. Can somebody please help me?? It’s extremely difficult to chat or speak with a Verizon representative - I don’t have time to wait for…
report dead zone - 19150
hey i want to report a dead zone in 19150 in philly. my phone is sitting on SOS and the only reason i can do anything if is i’m on wifi around my house. both my roommates have t-mobile and have no problems. at best i can get 1 bars and i’ve noticed it gets better when i get further away from my house. any idea? who do i…
Can I expect a return email?
I got an email on 9/3 telling me that my online bill was ready with an auto pay date of 9/16. The bill includes a $25 charge for a payment return fee due to a problem with auto pay last month. This email doesn't contain any "Do not reply to this email" statement so I replied to it on 9/3 with some questions about the…
CELL SERVICE MD
Hi, I have issues with signal strength which is often non-existent during the day. Incoming calls often go directly to voice mail which frequently don't arrive for a few days! In order for me to make an outgoing call enough times during the day, I have to "reboot" my phone. This has been checked out over the phone with…
Verizon sales agent
Hi everyone I just switched to Verizon wireless from tmoblle and was a big mistake of my life . T-Mobile u pay what u get no hidden fee , now with Verizon I’m been through a very bat time. first start with the sales agent he lied about my plan price , 2 the first bill outrageous almost $400 from $180 and then my regular…
Calling Restriction announcement 19
* About a month ago I had several people tell me they can't get a hold of me they keep getting Verizon call restriction 19 and I just thought maybe there was a glitch or something because I do get phone calls from all kinds of people . My problem is I run my business from my cell phone I have several land line numbers that…
Usage Details not populating on My Verizon (again)
I had an issue last month (August 2024) with the Usage Details not populating on "My Verizon", only total number of calls and messages. I worked with Verizon Customer Support and it was corrected within a day or so. Fast-forward 30 days and it has happened once again. I haven't been able to see the Message and Call details…
Lafayette TN
Many of Verizon customers have been saying they are getting SOS and being beside of towers still calls dropped sounds like robots. Please fix our tower. I believe it’s pointed wrong or something get another tower up like Haysville area. #verizion fix these asap. I’m about done with the service.
Weird problem
So earlier I tried to get a number transferred from straight talk to Verizon. I’m talking to both of the phone carriers together. We was all on the phone. So in the middle of the call the number I’m transferring it disconnected that’s when they called me back from my number saying everything was completed told me to put…
Cancelling one of two lines on plan
I want to cancel one of two lines on my plan. Mine is primary number which I am keeping. What do I do with other phone? There's still a balance owed on it.
Store Lost My Trade In-- Paying for phone full price
I am SO DONE. At the end of July, myself and the other line on my account went into our local store to complete a phone upgrade. Upon the upgrade, we traded in our iPhone 12's to receive a promotion to get a free iPhone 15. The old phones were cleared of their data in front of us, and they were taken. We left the store…
Old Alltel tower
I have an old piece of equipment in m yard from Alltell. It needs to be removed. Who can do that? Thanks
Spending limit decreased
Why is my spending limit decreased I’m not trying to buy anything else ? I’ve been a loyal customer 6 years and always paid off 1,000 dollar phones with high interest maybe it’s time to go a different route.
Poor Coverage in parts of Hays County TX
What options do I have to report poor cell coverage. When the IP looses service which makes Verizon the only source of service, their coverage is really bad. Can't text or even make calls!!
Can’t contact Verizon
I need to speak with a live agent but no matter what i call it routes me through an automated msg and hangs up. I have been with Verizon for 19 years and this is the service i get!!! I just need to talk and ask questions!!!!!!!! Maybe change is a good thing!!!! #poor_service #customer_service
Im charged $699 for a phone with a warranty
I returned a 2 month old dead phone to Verizon via UPS. So I got a tracking # and a document stating the date and time when the facilty recieved the phone, and the persons name that signed for the delivery. This was June 13 of this year. I called to follow up with verizon after my bill was almost $1000. They said they had…
8 years here
I have had the most infuriating experience with Verizon in my 8 years as a customer over the past two weeks. This began with getting a phone for my son. I requested to port a number in, but did not understand until after the fact that the account had to be active to do this. I agreed with cancelling this request to choose…
3 lines: Mother died in June 2023: Why can't I cancel her phone?
Hi, I am perplexed. In February 2023 I added my mom's phone to my plan. She and my dad had had a Verizon Wireless plan for over 20 years. My dad died in 2022. Mom had no problem canceling dad's phone. When mom came to live with me, I didn't want her to have to pay for anything, and transferred her phone to my account. I…
Poor network connection
I have been a Verizon customer for almost 20 years and even though they are the most expensive network to have, it has always been worth it to have fast and reliable network. Over the last 4 years I have noticed my service getting worse. Just in the last year, when I'm not on wifi, my phone runs slow and goes into "No…
Return label
I am still waiting for my retail label..
Network
Can anyone please tell me why I never have more than 3 bars at any time
Customer Service Issue!
Hi there, I'm looking for some guidance here. I would like to lodge a formal complaint on the terrible customer service I received today with a Verizon supervisor. When I purchased my new phones in March 2024, I was upsold the Verizon Hot Spot to "use as home wifi". The rep was confident this would work so well it would…
Reyurns
I need a return label
No Cell coverage in my home
I have lived in my home for 10 years and have always had no cell service. I have always had to use my wifi service for anything on my phone. Last week we had a storm and lost cable and internet for 4 days and I work from home. If I had cell service, I would have just used my cell for a data connection and paid dearly for…
Worsening service / internet in Exeter, NH
Hello! I have been a very loyal Verizon customer for a long time. However, I have noticed worsening cell service around my town in NH, to the point where I have no service when I’m driving and using my GPS. I have dropped multiple calls as well. I am not sure what happened to Verizon, but this is terrible. The towers need…