Other Network Discussions
Do you want me as a customer?
I’m trying to switch to Verizon. I ordered online and for some reason the order was cancelled. I called and they told me the order was reactivated. It still shows as cancelled on my account. And nothing in the way as to when they might ship my phone and watch. I’m wondering if this was the best move. Can’t figure anything…
Absolute nightmare with device return
I purchased an Apple Watch Ultra from Verizon store and within a week I returned the device . Verizon gave a label and shipped it out. I got a message the same day from Verizon that the product is in transit. After a month when I checked into my account, I could still see it. I called up their customer care (and 6 more…
E gift card problems
I spent 3 months hounding Verizon for my gift cards. They finally arrive via email. I went to use them and got a message they were invalid. starting to thing this a bait and switch scenario Smells like VS
Negligent Misrepresentation
So, I’ve called 4 separate times and was on the phone between 15 minutes to about an hour each time. The first call, the rep did not process the request but said she did. The second time, the wrong request was processed. The 3rd time, I was told that I would receive a call back and that I should be receiving an email from…
Complaint about complaints
I don’t know why I am trying to do this. It just gets lost when submitting.
Return a phone
Verizon wireless told me to return a phone to them I told them I wanted to exchange it ones I shipped they denied to remove from my account charging me for the line and not wanting to cancel the contract on the device they send me a defective phone and they want me to keep the line even know I returned to them.
Billing Disaster
History the story from the start, in chronological order : Account Opened: year: 2023 - I was a customer doing a switch from T-Mobile to Verizon home internet and phone service. (the store guy tried to sell me two phone so I could get one iPhone 14 for free. (I told the salesman I didn't need it) . Date of service began…
Billing problems
Why am I receiving huge bills and threats of collections? I paid my bill, it showed as paid- a week later I got threats of disconnection and it showed I owed for two months. I called, talked to a rep who assured me it was paid and all was well. Eventually the my Verizon app updated to correct Information. Another week has…
Customer Service for new customer
it has been over a week that I have tried to be a Verizon wireless customer. I am bringing four lines from AT&T, and it was simply because of the deal that Verizon had – streaming services, free devices – I come to find out that after five days of two through three hours of phone calls with Verizon Service technicians,…
Service interruption
An agent told me my service would be restored in 15 minutes. It has been 3 hours and my service is still interrupted. What should I do?
Unauthorized changes made to my Plan
Yesterday, my son went to a Verizon Store to ask about his cell phone service. The rep helped him with that and then looked up his account. He mentioned to my son that he could save us $70 a month if we just changed our plan. My son knows better than to change my plan and the rep suggested that he call me, which he did. I…
Victra calling me unsolicited to sell me an additional line
I just received an unsolicited call from what appears to be a Verizon 'Authorized' reseller, offering to get me an additional line on my current Verizon service for $10 per month. I just let it go to voice mail as I did not recognize the number. I have no idea who these people are and I have never contacted them or done…
No refund sent but Verizon received my return!!!!
I have been waiting weeks literally weeks for Verizon to refund my me my return they told me to send in because they sent me a refurbished phone that literally did not work! I have all notes in my account from Verizon employees saying this phone can not work. So I sent my phone in March 19th. Verizon app is still saying…
Copy phone to PC for safekeeping before transferring data to new phone?
How to copy all data from phone to PC for safe keeping before transferring to new phone.
Add a line free phone
I added a line to my family plan in May 2022. The promotion was I would get a free phone. I called today regarding a different issue, and the customer service rep is looking at all my devices, to my surprise. He says I have been paying for that phone since May 2022 and have not been receiving a credit. He spent over 2 and…
Treatment
I have been a loyal customer of Verizon for over 20 years ! But no longer! I am out of town at a specialized cardiac care facility for my mom and they turned my service off and are unwilling to restore my service nor work with what and how I am able to pay my bill ! I am in a unknown location and alone and now have no…
Update Payment Error
Ordered the free Iphone 15 Plus on the 28th and recieved a payment failure email on the first. So when I tried updating it wouldn't go through and I looked and noticed my name was showing twice in the Shipping & Billing information so ofcourse my card would decline because the name doesn't show as such on the card. So I…
Where to file a formal complaint?
I have been a customer for decades and never had such issues as I have the past 6 months when we upgraded our family lines to the iPhone 15. Our bill has never been correct and every month when I chat in, I get someone who's first language isn't English, which makes our communication very difficult. Either they don't…
Everyone says something different!
I have talked to around 7 different agents and everyone says something different!
Verizon fails to fullfill promise
Had a promiseto reduce my bill back in feb still waiting for verizon to act on its promise. Ive called many times had the promise confirmed, refrence numbers given told to wait 3 days or until x date and nothing ever happens only to have to call back and waste 2 hours trying to catch the next agent up on whats happened.…
Verizon order cancel
I had an order placed on 3/23/2024 and canceled it the same day. The items have been returned but one was activated?!?? My next bill says I will be charged for it but I have proof UPS returned the order to verizon
Verizon/UPS lost trade in
I have had the worst experience with upgrading my phone. My initial order of a 15pro max and new Apple Watch was messed up and I had to replace the order over the phone. I got my new devices and returned the old ones to the UPS store with the labels and sleeves provided by Verizon. I got emails on 11.2 saying that the…
Damaged phone fee for phone in perfect condition
About 6 weeks ago, the charging port on my iphone13 stopped working, but it still would charge wirelessly. I have insurance on it, so brought it to Asurion, and they told me it couldn't be fixed and that I could trade it in for a brand new replacement at no cost. I went ahead with a no cost replacement through Verizon…
Poor reception
Our immediate area in our neighborhood has long had poor reception. In a small 3 or 4 block area, when outside we only get 1 bar reception and we can’t access maps, make calls, or send texts. Once we leave the immediate area we get 4 bars of 4g. Another block or two away we get full 5g service. We are in a metropolitan…
Complaint- King George, VA, store manager TIFFANY
Late afternoon on Thursday March 28th, my husband called the Verizon store location in King George VA to confirm my new phone had been delivered and was ready for pick up. Tiffany, who we later learned was the store manager, let us know it had been delivered but we would need to wait to pick it up until the next day as…
Account Open Information
I need to have Verizon send me the information of when my account was first created, I know it was in 2007. Apparently everyone in customer service knows it was 2007. But that is all the information they can provide me. What I would like is the date, the place, the name that it was created under and the phone number. it…
email to MMS not working 3-25-24
I send dozens of emails to MMS ([email address removed per the Verizon Terms of Service]) and it has worked flawlessly until around 11pm last night (3/24/24) then it started showing up on my phone as "message could not be downloaded". my email server has been sending them to verizon (cloudfilter.com) ok, and no errors,…
Doogee V31 GT network compatibility
I am interested in purchasing a Doogee V31 GT rugged smartphone w/ thermal imaging and night vision cameras direct from the manufacturer, but before I do I want confirm if this phone will work on the Verizon Wireless or not. Supported network bands NR: N1/N3/N7/N28/N38/N41/N77/N78/N79 FDD:…
You have no device in Verizon account that is eligible to receive the One Time Authorization Code for this transaction.
anyone know what this means? I just signed up with Verizon and got new phones. One is for my 13yo and I would like for him to be able to use my old Xr for awhile and make sure he takes care of it. But when I try to switch the phone I get this message. I would not think Verizon would care which phone I'm using as long as I…
Voice Mail Error
I want to submit this as a error and feedback but I don't know if it's a issue with Verizon Wireless or Googles Android Phone App. I am connected to Wifi calling at my house all the time. When someone calls me a leaves a voice mail. I won't get a notification and it won't show up in the Phone App under voice mail right…