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Order canceled why
I am having the exact issue I am considering canceling my new service . I tried to add two more line and they are saying canceled can’t verify my identity ? If this order isn’t rectified today I will be canceling my Verizon service If there is somebody from Verizon looking at this ***** order number and location code…
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Help bc I want o file a formal to corporate
I have never dealt with such incompetence and down right awful and condescending people. I find it interesting when I asked for a corporate number or the supervisor to the supervisor, I was told there was not anyway to do any of those things bc BRETT was the end of the line as a supervisor. There was no way to receive a…
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Improving Customer Experience with Verizon's Services
Hello Verizon community, I wanted to share my experience with Verizon's services and how they have significantly improved my overall customer experience. Here are some key points: * Reliable Network: Verizon's network reliability is outstanding. I rarely experience dropped calls or slow data speeds, even in areas with high…
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Corporate Office complaints
How can one submit a complaint to the corporate office about a horrible customer service experience.?
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No signal at home...3 years now. I have to pay for starlink wifi to have a phone that works at home
I pay a lot for Verizon, I've been a customer for over 20 years, but in the small town I live in service has gone downhill so significantly that I have to pay for starlink wifi to have my phone work at home, which makes my already expensive service even more spendy...and verizon is again (like 3rd time in this 3 years…
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Lost ability to auto pay
So I switched banking accounts and forgot to update Auto Pay settings here at Verizon (my fault) They tried 2 auto pay attempts which led to 2-$25 charges on my verizon account here (my fault so I get that), but I paid my bill on time and its never once been late. But then to top it off I was kicked out of Auto Pay…
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Do you want me as a customer?
I’m trying to switch to Verizon. I ordered online and for some reason the order was cancelled. I called and they told me the order was reactivated. It still shows as cancelled on my account. And nothing in the way as to when they might ship my phone and watch. I’m wondering if this was the best move. Can’t figure anything…
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Absolute nightmare with device return
I purchased an Apple Watch Ultra from Verizon store and within a week I returned the device . Verizon gave a label and shipped it out. I got a message the same day from Verizon that the product is in transit. After a month when I checked into my account, I could still see it. I called up their customer care (and 6 more…
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E gift card problems
I spent 3 months hounding Verizon for my gift cards. They finally arrive via email. I went to use them and got a message they were invalid. starting to thing this a bait and switch scenario Smells like VS
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Negligent Misrepresentation
So, I’ve called 4 separate times and was on the phone between 15 minutes to about an hour each time. The first call, the rep did not process the request but said she did. The second time, the wrong request was processed. The 3rd time, I was told that I would receive a call back and that I should be receiving an email from…
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Complaint about complaints
I don’t know why I am trying to do this. It just gets lost when submitting.
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Return a phone
Verizon wireless told me to return a phone to them I told them I wanted to exchange it ones I shipped they denied to remove from my account charging me for the line and not wanting to cancel the contract on the device they send me a defective phone and they want me to keep the line even know I returned to them.
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Billing Disaster
History the story from the start, in chronological order : Account Opened: year: 2023 - I was a customer doing a switch from T-Mobile to Verizon home internet and phone service. (the store guy tried to sell me two phone so I could get one iPhone 14 for free. (I told the salesman I didn't need it) . Date of service began…
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Billing problems
Why am I receiving huge bills and threats of collections? I paid my bill, it showed as paid- a week later I got threats of disconnection and it showed I owed for two months. I called, talked to a rep who assured me it was paid and all was well. Eventually the my Verizon app updated to correct Information. Another week has…
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Customer Service for new customer
it has been over a week that I have tried to be a Verizon wireless customer. I am bringing four lines from AT&T, and it was simply because of the deal that Verizon had – streaming services, free devices – I come to find out that after five days of two through three hours of phone calls with Verizon Service technicians,…
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Service interruption
An agent told me my service would be restored in 15 minutes. It has been 3 hours and my service is still interrupted. What should I do?
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Unauthorized changes made to my Plan
Yesterday, my son went to a Verizon Store to ask about his cell phone service. The rep helped him with that and then looked up his account. He mentioned to my son that he could save us $70 a month if we just changed our plan. My son knows better than to change my plan and the rep suggested that he call me, which he did. I…
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Victra calling me unsolicited to sell me an additional line
I just received an unsolicited call from what appears to be a Verizon 'Authorized' reseller, offering to get me an additional line on my current Verizon service for $10 per month. I just let it go to voice mail as I did not recognize the number. I have no idea who these people are and I have never contacted them or done…
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No refund sent but Verizon received my return!!!!
I have been waiting weeks literally weeks for Verizon to refund my me my return they told me to send in because they sent me a refurbished phone that literally did not work! I have all notes in my account from Verizon employees saying this phone can not work. So I sent my phone in March 19th. Verizon app is still saying…
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Copy phone to PC for safekeeping before transferring data to new phone?
How to copy all data from phone to PC for safe keeping before transferring to new phone.
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Cant change access type of netwrok extender sFemto3
My extender is stuck in hybrid mode. The service is so bad locally and im in Palm springs. I have 6-7 lines connecting to my extender and iwant to exclude them. When i was given this device one of my lines was on a older sim that wasnt supported. I have upgrade that line ( probably a big mistake) and want to lock it down.…
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Add a line free phone
I added a line to my family plan in May 2022. The promotion was I would get a free phone. I called today regarding a different issue, and the customer service rep is looking at all my devices, to my surprise. He says I have been paying for that phone since May 2022 and have not been receiving a credit. He spent over 2 and…
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Treatment
I have been a loyal customer of Verizon for over 20 years ! But no longer! I am out of town at a specialized cardiac care facility for my mom and they turned my service off and are unwilling to restore my service nor work with what and how I am able to pay my bill ! I am in a unknown location and alone and now have no…
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Update Payment Error
Ordered the free Iphone 15 Plus on the 28th and recieved a payment failure email on the first. So when I tried updating it wouldn't go through and I looked and noticed my name was showing twice in the Shipping & Billing information so ofcourse my card would decline because the name doesn't show as such on the card. So I…
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Where to file a formal complaint?
I have been a customer for decades and never had such issues as I have the past 6 months when we upgraded our family lines to the iPhone 15. Our bill has never been correct and every month when I chat in, I get someone who's first language isn't English, which makes our communication very difficult. Either they don't…
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Everyone says something different!
I have talked to around 7 different agents and everyone says something different!
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Verizon fails to fullfill promise
Had a promiseto reduce my bill back in feb still waiting for verizon to act on its promise. Ive called many times had the promise confirmed, refrence numbers given told to wait 3 days or until x date and nothing ever happens only to have to call back and waste 2 hours trying to catch the next agent up on whats happened.…
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Verizon order cancel
I had an order placed on 3/23/2024 and canceled it the same day. The items have been returned but one was activated?!?? My next bill says I will be charged for it but I have proof UPS returned the order to verizon
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Verizon/UPS lost trade in
I have had the worst experience with upgrading my phone. My initial order of a 15pro max and new Apple Watch was messed up and I had to replace the order over the phone. I got my new devices and returned the old ones to the UPS store with the labels and sleeves provided by Verizon. I got emails on 11.2 saying that the…
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Damaged phone fee for phone in perfect condition
About 6 weeks ago, the charging port on my iphone13 stopped working, but it still would charge wirelessly. I have insurance on it, so brought it to Asurion, and they told me it couldn't be fixed and that I could trade it in for a brand new replacement at no cost. I went ahead with a no cost replacement through Verizon…