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No one will help me. CAN ANYONE HELP ME???????
I have been trying to contact Verizon for MONTHS and each time I get a different representative that has NO IDEA WHAT THEY ARE TALKING ABOUT. My mom got me and my brother watches for Christmas. While they were being shipped, they were tagged for fraud, and sent back. Verizon then sent two new watches. When we got them, it…
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Galaxy Watch 6 Classic Software Update, Verizon
Hello, I am wondering when the Galaxy Watch 6 Series on Verizon's network will receive the next software update which is expected to be System Update 6. I think a post One UI 6 Watch update would be good and also having a security patch level for 2025 hadn't taken place yet for Galaxy Watch. -Matthew
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Apple Watch and Customer Service
I've been with Verizon for three years and have never had any issues until now. I've always had excellent customer service, but something has changed. I recently got a new phone and Apple Watch, and in the store, the staff were rude, unfriendly, and unhelpful. Now, I'm stuck with an Apple Watch that doesn't work. I wanted…
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Gizmo Watch 3 not activated
I just received my son’s Gizmo 3 watch. When starting up the watch for the first time it goes through the connection process to the Verizon network, however it never fully registers. The watch connects to the Verizon network because we get the green check mark but once i click that the QR code does not allow it to fully…
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Gizmo watch vibrates when off
Hello, my daughter got her Gizmo watch a week ago and it is working fine. However when the watch is off, it will vibrate when someone sends her a message. She has turned off vibration in her watch settings. I tested it several times, and while it was turned off, it still vibrates when I message her. Is this…
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Gizmo watch- always having problems
If anyone out there is contemplating getting the Gizmo, don’t. We have 2 and they barely work. We are on our 4th one in 15 months. We shipped back the defected one but they never received it so we are getting charged. They were supposed to ship 2 new ones to replace my 2 broken ones but they only shipped one. I called and…
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Gizmo will not update to latest software version
Has anyone been able to successfully update their Gizmo 3 software? I'm stuck. We started using the Gizmo 3 watch in October. It has software version QTAX57_20B46 (release in May '24). I have tried to update the software following the instructions but the watch will not update. It would show 0% progress updating and never…
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"Location Shared" Notification Alert on Gizmo
Hello, I purchased two brand new Gizmo 3 watches for my two kids and activated them Thanksgiving weekend. Ever since we got them, one of the watches vibrates due to a notification every time a guardian or caregiver loads the GizmoHub app, which causes the location to be requested, and the watch then shows "Location…
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IMEI not valid, allegedly.
Keep getting the run around about not having a valid IMEI. Watch is brand new, not refurbished. Went to two different Verizon stores that were of no help. Even called tech support directly and got the same run around. A few years back, my wife was able to connect her watch with no problems. They even asked if I bought a…
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Galaxy Watch 5 won't connect to mobile plan.
I bought my Galaxy Watch 5 from Samsung and added it to my plan. It has a line with a number but won't connect to my plan or number share. This has been going on for months. I visited the store several months ago and the guy tried for over an hour with no success. I've been paying for this line the whole time. I have an…
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Need help with my account
I bought a pixel 3 watch and it is unable to connect to my account. It will work with wifi but not my cellular service. I did a week of troubleshooting before returning the watch. No one can tell me exactly what went wrong, except that there is some sort of block on my account and an issue with the number share. I would…
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Gizmo watch 3 photos
How do you retrieve missing photos? We had 60 pictures on the watch and all of a sudden there are only 16 (we didn’t delete any). Is there anyway to find them or get them back? Does the watch automatically delete pictures? They were only a month old (or less). Thank you!
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Trade in credit
Traded in my Apple Watch for the series 9. Went to pay it off and still owe over $500 after the trade in. When I questioned my balance , was told I don’t get the credit if I pay the watch off early. So I basically gave them my old watch for free.
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Can't get cellular service on Apple Watch 9 purchased from Apple
Purchased a new apple watch 9 directly from Apple for my daughter who is on my Verizon cellular plan. We have spent countless hours with several Verizon techs, have gone through the whole reset to factory setting multiple times, etc, and still my daughter cannot make or receive calls on her watch. Even though the watch…
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Gizmohub app unable to sign in
My wife got a new phone, as well as changed her Apple ID due to dropping the email service provider. When she tries to sign in to GizmoHub app, it tells us to use apple. When we try, we get an error message of 'Token is not valid.'. What does this mean? She is unable to contact our kids because of this or track them. I…
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Gizmo trade-in for Apple Watch
Hello I traded in my children’s gizmo watches for Apple watches. Although it seems that I’m still being charged for the gizmo watch although I thought I had paid it off. I would like to keep the lines associated with the gizmo watches when I activate the Apple watches. I have not done so yet. Is it possible to keep the…
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Tech representatives
I was on a call for over an hr with a teir 2 tech representative who hung up on me because he had no clue what he was doing. 30 mins of the call was dead silence with the first representative then she transferred me to another teir 2 representative who hung up after 40 mins. I'm not able to go to a Verizon store so this is…
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Microphone on gizmo watch 3 not working
My niece has had the watch since May. Now all of a sudden the microphone isn't working well. She can hear the caller, but they can barely hear here. I tried using alcohol wipes to clean it, and we checked the volume is on and it rings. I am still paying for this watch, and they are meant for kids so there is no reason why…
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Upgraded AWU2 standalone on One Account Switching to Numbershare on Another Account
Hello! So I upgraded a standalone Apple Watch Series 7 on my account to an AWU2, but I want to take it off my account and cancel the line and transfer it to my parents account as a number share line. I can keep the payment plan on my account for it but I want the watch in his account and shared with *****.
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Watch charging issue
Just got the Gizmo Gadget Watch 3, two days ago in the mail. First time EVER charging it and it keeps giving me a warning to clean with alcohol wipes. I have and I still get the warning. How do I stop it? Is my watch defective? It hasn’t been out of the box, worn, etc. Took it out to get it charged up for Christmas.
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Gizmo to Apple Watch
Hello I am trading in my child’s Gizmo watch for an Apple Watch. I am in the process of activating the new Apple Watch now and would like to keep the phone number associated with the Gizmo watch. Is it possible to keep the Gizmo phone number for the Apple watch when I activate it?
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Gizmo 3 watch
Good morning I just received my daughters Gizmo 3 watch. When starting up the watch for the first time it goes through the connection process to the Verizon network, however it never fully registers. The watch connects to the Verizon network because we get the green check mark but once i click that the QR code does not…
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Gizmo 3 - Cannot Activate
I'm setting up my kid's Gizmo 3 watch and I've tried scanning the QR code using the app and it just keeps saying that the phone number cannot be verified. Chat support is unavailable which is weird because throughout the process of thinking about buying this watch and actually ordering it, chat support was always…
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Non registered device
After upgrading to Apple Watch 9 from series 7, after setup my new watch says non registered on Verizon account.
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Tracking not working on SE watch
* I have an Apple Watch SE 2nd generation and have gotten replacements for it 3 times due to the health app tracking not working all the time. Is anyone else having this problem?
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Unable to view messages other than to/from me on my kids Gizmo Watch
Unable to view messages any messages sent/received on my kids Gizmo Watch other than the ones to/from me. How is this fixed? This was suppose to be a monitoring feature and the reason I got these.
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Order hasn’t shipped
I recently ordered a iPhone and an Apple Watch, which I used two day shipping for both, but I only received the iPhone. I placed my order on December 1st . It’s now the 8th, the Apple Watch still hasn’t shipped and it’s now sold out online. I have contacted support about this. They say it’ll ship soon but they cant say why…
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Gizmo watch 3 contact issue
We just got my son's Gizmo watch and set it up. When trying to add 1 specific contact I am alerted that I need to add that number as a "buddy" and the guardian will be notified. The phone number belongs to an iPhone and not another Gizmo device. It will not allow me to add it because it thinks it's a Gizmo "buddy". All…
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Several Gizmo-related Questions
Hello, On Black Friday, we are planning on purchasing two Gizmo watches for our kids and have a few questions associated with that. 1. Right now, my wife and I are both on Unlimited Welcome with the hotspot add-on only for me (she doesn't need it), but I was planning to upgrade just my line to Unlimited Plus since it…
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Verizon ZW20 watch not charging
We bought a Verizon Gizmo ZW20 watch three years ago. We are now having problems charging the watch. The watch's contacts were cleaned An authorized replacement charger was purchased The watch was turned off and on. The watch has not been damaged. How many recharge cycles does the watch have? Would it take over 1095…