Account Activation (Archive)
I can't log in to my account to reactivate suspended service because my phone number is suspended
As the title says, I'm trying to log in to MyVerizon to reactivate my suspended line. I'm traveling internationally, so I temporarily suspended service, but I have decided to pay the $100/month international plan. However, I can't sign into my account without typing in a verification code sent to my phone (which is…
Phone Plan Not Activating
So my phone plan expired from my parents number and because of the extreme lack of help on Verizon's end, I wasn't able to get it ported or transferred to my own plan before it expired. I went ahead and did the online "order" for a plan and it's treating it like a package. I spoke with a chat bot to see how long it would…
Ex won't let me off his plan, Verizon won't help
My ex is the primary account holder on my account. He refuses to let me off it, presumably so he can still control me, have an excuse to maintain contact, and threaten to turn my service off, etc. I called Verizon and they said there was nothing they could do without his permission. I went into a Verizon store at another…
phone in SOS mode after porting
i have spent 7 hours today talking with about 12 agents. the process of porting my number from xfinity to verizon and adding a new number has been a disaster. i finally spoke to a helpful person in porting but now my phone is stuck in SOS mode and i cannot make any calls to try and figure out how to use my phone and how to…
Unable to activate Netflix on Netflix/Paramount+ with SHOWTIME Bundle
I cannot activate the Netflix portion of the Netflix/Paramount+ with Showtime Bundle on +play. I purchased the BOGO offer on 12/15/2023 and was able to successfully activate Paramount+ that very day. However, I have been unable to activate Netflix at all. When I access the "Manage" tab of "+play", I see the following: When…
I can't create a My Verizon account and need to contact customer service
I need to cancel my plan (never received a SIM card), but I am unable to sign up for a My Verizon account (again, because I never received my SIM card so I don't actually have access to the phone number associated with my plan). I can't call customer service (I just get an automated message that says the call cannot be…
Switched from prepaid to postpaid, now can't sign into my account
I switched from prepaid to postpaid 3 days ago (I called and did it over the phone, and got all the email notifications that the service was set up). Since then, I can't log in to my Verizon account. When I login it sends me to myvprepay.verizon.com and pops up an error message saying "Error We're having trouble connecting…
Verizon login spinning infinitely and chat not working
Hi, I have been trying for 2 weeks to activate my new phone, but every Verizon agent I've spoken with cannot figure out why my phone won't activate. I even stopped by a Verizon store and they could not find any record of my account. I decided to try again tonight. However, when I try to log in. The login site has a…
ID verification
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify now??
Porting in to Verizon
My family ported 4 numbers from T-Mobile pre-paid on Friday, 9/15/2023. We had problems porting all of the numbers but a Verizon customer service rep helped us to resolve the issue with Tmobile on 9/15/2023. We received almost instant texts and emails that 3 of the 4 numbers were approved for transfer and those numbers…
Disney Bundle
I have had disney bundle for the last 2 years, I tried to log in to disney plus and to hulu and it's asking me to restart or upgrade my subscription and pay for it and it's included in my plan. Any idea on how to reactivate this?
AMC+ subscription not working with AMC+ App
I signed up for the AMC/Netflix deal on +play on April 2nd, I paid $83 for an Annual AMC+ subscription. I was using the app without issue for a couple werks. I tried to use it today and AMC+ doesn't think I have a subscription. It wants me to enter my credit card info and pick a plan. Something I should not have to do bc I…
Phone number not verifying
I lost my iPhone Verizon sent me a new one with a new SIM card I was able to transfer my account to the new one but it won’t verify my phone number they sed I can keep the same number. can’t make or receive calls or texts
Have not received welcome letter and can't access account
I created a new business account on 11/25 and ported over two lines from a previous consumer account. Since the new account was created I have not received the welcome letter. Apparently, having this letter is the only way to setup/access the account online. As of now I can not manage my lines, view plan, or even pay my…
STARZ activation from +Play
Purchased STARZ subscription for 1 year on Verizon +Play as a part of promo that includes "Netflix on us". I was able to register and login to STARZ through My Verizon portal. However, When i go to My Verizon->Account->+Play->Manage->Subscriptions I see both Netflix and STARZ listed in my subscriptions, but Netflix is…
Can't Activate Hulu or Reset Password
I changed my Disney plus to the Disney Plus with Hulu and ESPN+. ESPN activates just fine. On Hulu I try to register an account (we used my wife's email for our current subscription) so I use the email I used for Disney and ESPN, says its already in use, ok, so try to reset the password, no emails come through with the…
Straight talk service ended but my verizon service hasnt started
* This is pathetic that this is my only resort now. I got new plan with a new phone. I went into the store cause it turned out my account is a shell and they did all the steps to port my number from straight talk. Now my service has ended and I'm paying for services I can't use can't call anyone can't even use wifi…
$200 switcher rebate
I switched to Verizon from boost . I did so because of the $200 rebate for switching and the iPhone 14 on the house if I have the $120 unlimited a month plan. Three weeks into my service I had to have my phone number changed because I was being harassed by an ex. Then three weeks after that I received an email stating that…
VERIZON 5G Home Internet
Been trying to log into my new acount for 2 DAYS NOW to ADD AUTO PAY but am stuck on the authorization code page. When clicking "send code" I keep getting an error message "OOPS Looks like something went wrong. Come back later to complete your request." A Verizon tech (Kenneth) told me last night that they have been having…
Register Error for BYOD
I AM BEYOND FRUSTRATED. I bought a SIM card for the BYOD and received it in the mail. However when I go to register my account there is a website error. I have spent 2 hours trying to get help or report the problem, but they will only help if you have an account. I even called and it hangs up on you if you don’t have an…
Port #, what is the account number ?
Helping a friend, Verizon messaged the port# and what i believe is the account number? If I right in that assumption that acct number is correct. Tracphone says it isn't right? thanks Bruce
Not able to link phone number
Hi! I transferred my service from my parents Verizon over to my own. I’ve gotten an email saying my billing documents are ready, but when I try to link my phone number to my Verizon account it says it’s not eligible to be linked. I haven’t been able to get ahold of anyone from Verizon CS either. Thanks!!
How to find my Account number
How can I get my account number
Customer service
I’m trying to transfer a number over from another carrier, which Verizon should work harder to help since it’s more business. It’s been weeks with no success of transferring the number. Has anyone else started a number transfer then the transfer stays paused because it claims that your current carrier has a transfer…
New Customer Online Order Issue
My name is Anita. I am new customer as of Jan 27th. I set up an online order with 3 phone and a tablet. The order was set up incorrectly and sent to an incomplete address. In addition to that it was the wrong phone. I spend 3 days trying to get someone to help me change the address as ups wouldn’t allow me to do so. From…
ID verification
I ordered a new phone and it sent me a verify your identity email and I did so, how long does it typically take for them to verify it?
Porting
* My phone number was ported over from AT&T, but my new Verizon phone won’t take calls. I can make them and text some ppl. I’ve called the port line and she didn’t help. I just want a working phone…. And yes I have turned off the WiFi and powered off the phone
Porting Issue
I want to port my number to either Verizon postpaid or prepaid however it rejects for unknown reasons. I never had an issue porting my number to any GSM postpaid or prepaid carrier however I do with CDMA carriers. I believe my number is blocked by my county I used to live in in the earlier 2000s as Verizon wasn't allowed…
phone replaced via insurance
HELP. My phone was taken to apple for repair and they broke my screen, so they gave me a new phone that is unactivated. I am out of town, and i cannot log into my account with two factor because the phone is not active. I cannot chat with customer service because i can't login. I can't call customer service because the…
Corporate Verizon Store Location in Ocean County, NJ?
Greetings, May I ask if anyone knows the location of a Corporate Verizon store in the Ocean County NJ area -- preferably near to the Toms River NJ area? I will need help in activating a new i phone, as I am not knowledgeable in this area and will need assistance in setting up the phone activation. Thank you so very much!