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Like several others, I cannot access Home Protection Network through the app. Logging into the router gets me nowhere and this page looks like it hasn't been updated since 2018: https://www.verizon.com/support/residential/internet/essentials/home-network-protection
I'm apparently not alone. See
- https://community.verizon.com/t5/Fios-Internet-and-High-Speed/Home-Protection-Network-Not-Working/td...
- https://community.verizon.com/t5/Fios-Internet-and-High-Speed/HOME-NETWORK-PROTECTION-NOT-WORKING/td...
- https://community.verizon.com/t5/Fios-Internet-and-High-Speed/Home-Network-Protection-no-longer-work...
Is there a workaround here? The app is now useless for this purpose.
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Hi clarkbhm,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
