Mobile Deals (Archive)
Trade in sent to Whiteland IN
I sent my trades using the verizon qr codes at the usps store on dec 20. Ups shows them being delivered on dec 22 to RETURN_PROCESSING_CENTER_ADD VERIZON WIRELESS, 45 MISSION R WHITELAND IN 46184- verizon tracker shows them shipped but still not received for over a month now i am being billed back for my trade in credit…
Damaged phones accepted?
I have been getting emails and texts about the current promo going on with the iPhone 17 phones. The ad is unclear what is the trade-in will Verizon be accepting phones with cracked back screens?
Customer Service Experience
After three years with Verizon, I can confidently say this company has serious accountability issues. When we upgraded to the iPhone 14 Pro Max, we traded in our old phones under a promotion promising an $800 credit per line. We met every requirement — but the credits were never applied. Over the past year and a half, I’ve…
Concerns Not Fixed
Never have I experienced such terrible customer service from Verizon. My latest online phone trade in has been a nightmare. I went to 2 different stores, no one would help me. I spoke with 1 person on the phone and one online and both assured me that my trade in issue was fixed when they didn’t do anything they said they…
Trade in
I transfered 5 wireless phones from at&t on september 22nd,2025. The three lines of samsung phone came active on Verizon on the 23rd. The 2 remaining lines were iPhone 13pro and I reqested an upgrade to iPhone 17and a trade in the iPhone 13 Pro. The chat agent wrote that the iPhone 17 will be arriving on the 30th and he…
Tread in credit iphone
Verizon dies not give good on treating credit anymore. I never received my trade in credit. Be careful with your tread in . Going through for not receive my money for tread in .
Return Shipping Label
We initiated a trade-in of our Flip 4 with Verizon. They informed us that a return shipping label would be sent; however, two months have passed, and we have yet to receive the label or the trade-in credits. We are extremely disappointed with the customer service and consider it to be the worst experience we've…
Trade in online
I have ordered 2 iphones 17 and trade in 2 iPhone 13 Pro on Sept: 22nd 2025. Since the phone didn't arrive as promised on the 30th I went to an authorised verizon store and they told me , with the previous wireless carriers account # and transfer pin they can provide me the phones I wanted to buy. I told them I have an…
How do I talk to a supervisor?
How do I get in contact with a supervisor? I have waited months for my phone trade-in credits and have spent hours talking to multiple support agents and employees in the stores. No one has been able to solve this very straightforward issue and no one will put me in touch with anyone who can help. I have to start all over…
iPhone 17 Pro Max
I purchased an IPhone 17 Pro max with the 1100 upgrade credit if I changed my plan and traded in my old phone. The information regarding trade ins says I have 30 days to trade in my phone but since the IPhone 17 Pro Max is backordered I may not receive it in 30 days, can I get an extension until the new Pro max is…
Costco $250 shop card rebate
Please Help. I accepted an offer on May 22, 2023, at a Verizon kiosk in a Costco store in Bonney Lake, WA. The offer stated that if I added a new line to my existing Verizon wireless account, I would receive a $250 Costo shop card after 90 days of service. I accepted and added the new line thru new 5G+ home internet…
NEVER RECEIVED GIFT CARD FROM BLACK HAWK
VERIZON NEEDS TO STOP DOING BUSINESS WITH BLACK HAWK IF THEY CANNOT MANAGE THEIR OWN SERVICES. I REDEEM A GIFT CARD BACKIN SEP, I HAVE YET TO RECEIVE. VERIZON CANNOT OFFER ANY HELP DUE TOT HE COMPANY BLACK HAWK SENDS OUT THE CARD, I HAVE NUMEROUS OF ESCALATIONS OPEN AND NOW ITS A MONTH LATER AND STILL NO CADRD. I WILL BE…
Can't redeem $200 reward
I am unable to redeem my $200.00 reward gift card. I was told as part of a promotion, if I purchased their 5g internet, I would get an xbox or $200.00 home depot gift card. I chose the $200.00 gift card. I went online, logged in my account , hit redeem reward, and got an error message. I have tried on my phone and on my…
free samsung tv
There is no tab to redeem my free samsung tv. Can anyone help me?
Verizon Has Not Honored Promotional Credits
We signed up for new service in May of 2022. Upon signing up, we were told we could trade in our iPhone 11’s and get two free iPhone 13 Pro Max’s via monthly bill credits. We saw the promotional credits applied on our second bill. After 2 months, my wife’s phone stopped working, so she took in into the Verizon store. The…
Free tv where is it?
I am supposed to be getting a free amazon fire tv since I signed up for unlimited plans. Front page of my account on the Verizon app said I had to wait till the 19th. Now that icon is gone and verizon chat agents are either clueless or have lied to me. I am going to file an fcc complaint for false advertising unless…
Redeeming Samsung TV
I got the email to redeem my Samsung TV and there is no tile to redeem it. I have been trying to redeem it for days now.
The add a line promotion to get free apple watch
We upgraded 3 phones on our account (2 iPhone & 1 galaxy) we were told with our upgrades we would each get a free watch if we added a line for the watch. We did this and the galaxy watch is the only one showing free on bill. We've had many heated discussions with verizon and keep getting the run around answer. .. "they're…
Free Samsung TV for you on us tile not showing in my Verizon app
I purchased the Samsung Fold over 65 days ago, redeemed the Free Samsung TV offer, waited the 65 days required without returning device or cancelling service, got email stating I could now actually get the code for the free TV by logging into my account and choosing the "for you on us" tile. The tile Is nowhere to be found…
Never received rebate notification via SMS, email or web notification
I had a chat with Verizon support today and they are saying that the rebate is no longer eligible because the claim period has expired and I did not redeem it. However, I never received a rebate notification anywhere via SMS, email, or web. I also asked if they can tell me the date when the notification was sent, they do…
Verizon $800 Trade in Credit not Honored
My mom needed to upgrade her iPhone 12 Pro. For Mother’s Day, I decided to get her an upgrade. I priced it out twice on the website and it included an $800 credit. When I went into the store, they did not honor the credit from the website, and only provided a trade in value of $242. We called to complain and they told us…
$200 gift card
I opened up a new account with Verizon for 4 lines that I switched over from AT&T. As part of the signup promotion, Verizon offered me $200 gift card per line, totaling $800. I was told that I would receive these gift cards after few months. I’ve called Verizon several times and inquired about the status of the gift cards,…
Redeem Samsung TV
I can find the For you, on Us tile to redeem my Samsung TV. How can I redeem it, if I can't find the tile? Thanks
Verizon terms and contracts
I had been offered a plan and billing for 62 dollars a month roughly and I traded in my old iPhone XR for the new iPhone. 3 weeks later I get a monthly bill for 139 a month and no explanation. When I contact customer service i am given apologies and excuses and a runaround for hours at a time. The Verizon rep says the rep…
Trade-in promo
Beware of this practice when you trade-in a device, specially if you call first asking for information. The agent might put devices and start trade-in processes without your consent or you knowing. This is exactly what happened to me and messed up my experience when trading-in one iPhone, becoming a very frustrating…
Never Told that Trade In Credit is Spread Over 36 Months
I went to a Verizon store and the guy talked me into trading in my PIAD OFF phone and getting a new phone. I was told I would be getting 700 dollars credit towards the new phone and I would owe 500 which I would pay monthly along with my service. I didn't want to be under contract so I talked to employee about paying off…
Can't redeem Xbox offer
So when I signed up I was told after the original 60 days I could redeem my home offer for a free Xbox but when I go to the redeem screen the option is grayed out. I spoke with a representative a few weeks ago and they told me the issue is being looked at. I still cannot claim my offer and the deadline is Aug 25 . I would…
$300 gift card promotion
I am having the same problem I never got my gift cards when I signed up and potted my number from T-Mobile
Need a promo code for the $200 Switcher Rebate
I just joined Verizon and have a $200 Switcher Rebate noted on my invoice. The notice says to check Notifications on my account or go to vzw.com/myverizon. There is no "promo" code noted on the invoice and nothing on my account. No luck with online help, I just get an error message the system is down. Does anyone have a…
$200 Gift Card for switching
Me and my wife switched to Verizon after seeing an advertisement to receive $200 verizon gift card for switching networks. I spoke through a chat 2 weeks after switching and the representative said it would be in an email to me. It has been over a month and I have received no email about this. I believe I should be getting…