Mobile Network (Archive)
How do I contact Verizon Wireless by email?
I've been all over the Verizon Wireless website, and I can't find any wait to email, via browser form or directly, Verizon Customer Support. The Chat is useless because "all agents are busy". I'm abroad with no data service even though I called them several weeks ago to enable global data. Now I can't get in touch with…
What do I need to bring to the store when picking up my In-Store Pickup order?
The Verizon "ready for pickup" email said I only needed to bring a photo id and the credit card used to pay for the new phone. Verizon In-Store Pickups FAQs said the same thing. However, when I went to pickup the phone, they absolutely refused to give me the phone until I provided the Account PIN. I was so angry. The phone…
Why is it showing international calling when I try to call local numbers
I have a Samsung Galaxy 21+ and when I try to return calls to local numbers it is showing that I am trying to make international calls. It has happened multiple times to different numbers in the last week. Is there a glitch with the latest update?
Report poor cell signal
Service is terrible in Downtown Berkeley, California. You know, the one with the flagship public university! Area code 94703 Visit Civic Center Park on Martin Luther King and Allston and you maybe get 1 or 2 bars. Go to the opposite corner, on Milvia and Center Street and it's worse yet. Go half a block up Center to…
Coverage Issue
I was with Verizon for 15 years then had to leave because I could not afford their high costs after falling on hard times but they were the only ones I could get quality service coverage. Finally two years ago was able to afford the high cost just to get back good coverage but after this last year the coverage is getting…
Why do you need a copy of my wife's social security CARD?
My wife tried to move from her parents family share plan to her own plan. Already a Verizon customer, she was asked to fax her social security CARD to corporate verizon. When asked why her card is needed and not all others who sign up, she was told this was a "Random" policy, like being selected at TSA. This did not make…
no service after upgrading my plan
Today marks 8 days that I have essentially had no service with Verizon. I have had Verizon for over 16 years. Last week we went over our 10 gigs of data, when I called in to Verizon to ask about paying for more gigs it was suggested that I upgrade to an Unlimited plan. Not only would we have the same speeds and service,…
Cancelled Pre-Order - Now can't Upgrade Phone
Pre-ordered a Black Iphone Pro Max today, and noticed the phone would be delivered on 9/29/23 and the date would not be ideal for me as I'll be out of the country, but I saw the Blue Iphone Pro Max would delivery on 9/22/23 which works out. So I cancel my original order since it had only been 5 or so minutes since it was…
my verizon not accepting my card
* Im trying to pay my phone bill through the app, but it's telling me "we are unable to process your request with this account number. Please choose another account or payment method" problem is, i dont HAVE another payment method.
LTE Extender fails to connect to SeGW server
I have been trying for weeks to get a Verizon LTE Extender working. Several conversations with tech support. It will not get past "Connecting to SeGW Server" status to activate. I have opened ports 500/4500 (UDP), 80 (TCP), 53 (TCP/UDP) and 123 (TCP/UDP) in my Google Nest Wifi router. Factory reset the device several times…
Canada Roaming Not Working
I just drove into Canada today. Once I reached the country, I got the message below. However, mine and my wife's data is simply not working for me (S22 and S8). I've tried selecting networks manually, restarting my phone, and trying to get in touch with support - all to no avail. Please help!
International Monthly Travel Plan - Hotspot Usage
I will be purchasing the International Monthly Travel Plan for an upcoming European vacation. My cell phone has hot spot capabilities and I was wondering if there would be additional charges for using the hotspot while in Europe. For example, if I turn on my hot spot and my wife uses her phone to connect to it, will we be…
Verizon CNAM database Incorrect
It is sad that after weeks of trying to contact Verizon and resolve an apparently well known and common issue I am left with a forum rant as my last recourse to plead for help from Verizon. Whats even sadder is the complete contempt Verizon has for their customers and the community that is forced to suffer their poor…
How can I report a coverage issue?
For more than a month the reliablity of Verizon service at my place of work has fallen off a cliff. This is a huge problem because my desk phone, work cell phone, and personal cell phone are all on Verizon! Calls are poor quality with frequent dropouts and sometimes fail completely. To finish a fairly short conversation…
Little to no signal in Harleysville, PA
Who do I report a weak signal to at Verizon? It's terrible and Harleysville, PA is not a super small town. The signal has been poor here forever.
Travel Pass issues
It is a quote from Customer Service Rep on 08.06.2022 "Turning off Cellular Data can still allow the device to connect to towers internationally, triggering travel pass session. We inform customers that when they do not want to triggering a Travel Pass session, to enable Airplane mode as this will block all cellular…
Only 1 Bar
For several months only 2 bars at home. Now only 1. Often calls come in but no one can hear me. Or I call and there’s no audio on either end of my line. If calls work, then intermittently I can’t be heard. When on Bluetooth in car, have 5 bars but drops down at traffic signals and as leaving complex calls drop or I can’t…
Games Automatically downloading with Verizon App Manager
Can you help?
People can't hear me on calls
People are having trouble hearing me on calls. The call isn't dropped and I usually have at least 2-3 bars of service. I can usually hear who I'm calling, but they can't hear me. Also, it doesn't matter whether it's an inbound or outbound call. It's also intermittent - some calls work fine, but others not at all. At first…
Verizon App Manager auto-installing apps
The Constitution, through the Fourth Amendment, protects people from unreasonable searches and seizures by the government. The Fourth Amendment, however, is not a guarantee against all searches and seizures, but only those that are deemed unreasonable under the law. ... Perhaps the folks at #VERIZON figure that they're…
Cannot make phone calls with unlocked phone
Hello, I am using a Verizon SIM with an unlocked phone (Oneplus Nord 2T, if it matters) - ie a phone that I did not buy through Verizon. I have not been able to make or receive normal phone calls since putting the SIM in this new device. However, I can text just fine, and mobile data works just fine. Today, I went to a…
Upgraded Apple watch activated but still showing as non registered on account
Just replaced an Apple Watch 5 with the new Apple Watch 9 (both with cellular). All went smoothly until I checked my Verizon account and the new watch is showing with all the correct device ID/IMEI, etc. but it is showing as a non registered device and also showing that it is eligible for an upgrade. Of course, the…
Coverage in north central Massachusetts
I have been a Verizon customer for nearly 20 years. For most of that time, I have stuck with Verizon because the coverage was hands down the best. Over the last 2 years, Verizon's coverage has gotten worse and worse. I live in the north central Massachusetts. I get poor coverage at home in Groton, and now no coverage at…
VERIZON EMPLOYEE MISTAKES COSTING ME MONEY AND SERVICE INTERRUPTIONS
I AM FED UP AND WRITING TO BBB IF ALL OF MY ISSUES ARE NOT CORRECTED NOW!!!!! BEEN DEALING WITH ERRORS AND PAYING FOR THEM SINCE I KEEP PAYING MY BILL IN FULL BECAUSE THEY TELL ME IT WILL REFLECT ON NEXT BILL BUT IT NEVER HAS AND NOW I REUSE TO PAY BILL IN FULL AND TOLD THE REP I WILL ONLY PAY THE AMOUNT I ACTUALLY OWE. AT…
can't accept terms and conditions
I have called and called still the same thing NO HELP at all
Customer Care Contact Number
Has anybody else had an issue reaching Customer Care phone number 800-922-0204? I've called several times this morning and I get the message that the center is closed. However, when I chatted with someone prior, they told me they are open at 8 AM Eastern. Now I was calling around 10 AM Eastern. I was able to get in contact…
When local internet went down I couldn't use mobile data.
Our local Spectrum cable and internet went down. I tried to use mobile data on my Galaxy S21 but it wouldn't work either. Do Verizon sites depend on local internet providers for mobile data on a cell tower site?
I’m on Network management 24/7
I am posting on here as a last resort before I switch carriers, out of the blue one day in January my network data slowed to 0.6 MB/s. Let it slide for a few days. Called tech support.then got transferred to Tier 2.. I got a new SIM card. They said well it must be your phone . I go down to store trade in my iPhone 11 to a…
Sub-account problem
On 08/27/2019 my phone died and I needed another phone right away so I went to the Corporate store knowing I was eligible for an upgrade. I went to the store, picked out my phone and the salesmen proceeded to process the application, and although I was eligible for the upgrade they wanted me pay up front the full price of…
Travel Pass in Bahrain not working
I have iphone 15 and travel pass and roaming is on but I don't seem to be getting data or cellular access. Does Travel Pass not work in Bahrain (the Verizon site indicated it did)