5G Home Internet (Archive)
Slow speeds and disconnects on 5g home internet
I purchased 5 home internet in 2022 and had a large gateway (LVSKIHP). This internet was amazing and getting over 1000mbps! That gateway had a hardware issue and it was replaced with a new one (LV65) that now has to connect to a router. The signal is absolutely horrible and we are paying for home plus internet. We are…
5G Home Internet IP Address Issues
I got 5G Home Internet in late July and have had issues with a dynamic IP Address outside of my state which causes playback issues with my YouTube TV account. I contacted customer service and was told that Verizon couldn't do anything about this problem. However, my brother in law has T-Mobile Home Internet and they were…
Address no longer available for Verizon Home Services
Our address showed availability for 5G Home Internet 2-3 months ago. I went as far as placing everything in my cart during the order process. Then decided to wait and do some additional research, as we typically only get LTE on our phones inside our home and I wasn’t sure how that would work. I went online to look into it…
No power to my 5G Internet Gateway
I have had my 5G Home Internet for a few months and it has been working great until yesterday. It shut off around noon and now there is no power to the modem. I have unplugged everything and replugged it back in and still no power, no lights, thus no wifi. Any suggestions on why the modem just died.
Where did my 10 yr price guarantee go?
When I signed up for Home internet I received the 10 year price guarantee ... I even have a screen shot of it on my account. Now my account shows a two year guarentee instead. have other users found the same?
5G Home Internet connection
Has anyone had an issue with their # 5G Home Internet dropping connection For the first 6 months, I had no issues with my 5G Home Internet here in Houston, TX. The last 2 weeks, my connection has been completely unreliable. The connection will drop randomly for 1-2 minutes at a time. Sometimes it's once an hour, sometimes…
Need 5G Home Internet Return Kit - Never received
I have not received a return kit. I canceled the service 11 days days ago. Return policy states I will be charged if I do not return the kit within 30 days after cancellation of service. I’ve yet to see a return kit or a label or an address for return. How do I return this equipment. I do not want to be charged for no…
IPv4 not working on 5g home internet
My 5G home router has been rendered useless and no number of reboots will correct the issue. If I go into router diagnostics and use IPv4 ping and ping www.google.com it fails. However if I use IPv6 ping and ping google is works fine. The system says everything is fine and connected and things partially work. Like I can do…
5G home internet External IP gatewayed in another city
Received the Verizon 5G home last week and have had great results with the service. My only issue that no one can figure out is from start up the external IP address assigned to my device is gatewayed in Minneapolis, MN, Iowa falls IA or Wichita KS and I am in Omaha NE. Verizon replaced my router but have the same issue, I…
Unable to claim xbox promo
I’m tired of speaking with verizon support, I subscribed to 5g home plus 2 months ago, where it clearly said I was going to get the 200$ amazon gift card and the xbox series s, I did get the gift card, but not the xbox. I even asked the agent before subscribing if I was going to get both things, he said yes. And on the…
Home Internet Issues
Hello, For anyone reading this, please be warned of Verizon Home Internet. I live in Metro Phoenix area, have had home internet for almost 2 years with not a single complaint. 17 days ago my internet started acting up, they sent a new router out, opened up a couple of service tickets and then silent. I have been reassured…
Is Xbox series X promotion a dishonest scheme?
It’s been 3 weeks since I activated my account and I’ve also chat with support on it. No email and no ability to claim the reward. I know there is a 60 day limit to claim the reward so if Verizon drag this out long enough can they renege on the offer? I feel like if they are not able to fulfill the reward they should not…
LTE Network Extender has wrong Time Zone
My LTE Network Extender tells all connected devices that they are in EDT when we are really in CDT. I've gone into Web Admin and set both settings to CDT, then saved those, then rebooted the LTE Network Extender. All connected devices still show EDT--which is the incorrect timezone.
Does Verizon 5G also support 2.4g connections?
Xbox series S offer
I added the 5g home internet to my plan and received my email saying I need to redeem my offer. when I click to redeem I get a error message saying error unable to add promotion to account. called and chatted the were no help whatsoever, I’m so over Verizon at this point!!
XBox not shipping
I was finally able to claim my XBox offer from Cyber Monday but now it won't ship. The order says it was supposed to have shipped on 12/15 with a 2 day 8PM shipping. I was hoping to give this as a gift for Christmas. Any help would be greatly appreciated.
High latency
I have Verizon 5g home internet. My upload and download are great …300 download ….21 upload BUT my latency at best case is 72ms and 98ms worst case . I can’t play any First person Shooter games . And I can’t watch a live 4k stream on YouTube . I don’t understand why I have such high latency. But I’m really about to switch…
5g home ARC-XCI55AX IP passthrough not working with blink camera recording clips
Hi Everyone, I just recently signed up for the Xmas deal of 5g Home plus. I already have a router so I follow the instruction to set the modem to IP passthrough and use the router to connect to Port 2. Everything seems to work fine except for the Blink Security Camera by Amazon (Sync module 1). I would get the motion…
Can't connect HP ENVY 6000 printer to Verizon5G internet
I finally ditched AT&T and went to Verizon for cell and internet services. Everything has gone smoothly until now. I have an HP ENVY 6000 printer which is controlled through an HP printer app. I have not been able to successfully set up the printer to work on the new wi-fi network. The printer searches for a wi-fi network,…
unreliable 5G home internet
I was so very excited to try out verizon's , since they installed a 5g cell right i front of my house, couldn't get more point to point than less than 30ft. After a few more months of waiting for service at our address to be available, I finally was able to order the service for a 30 day trial. Initial testing showed…
getting message ipsec not reachable on sls-bu103 network extender. how do i fix?
I have a SLS-bu103 network extender . I'm getting a message IPSEC not reachable. How do i fix this?
Confirm Device is Received
Hello, Could I kindly have your help? I returned an internet router to Verizon in September 2022. I shipped it using the box provided. I also called into Customer Service in November 2022 and they confirmed that the device was returned to their warehouse in Texas. However, there was a mistake and I am told that the device…
How do I terminate home internet service?
How do I terminate my home internet service?
5G Home Internet router does not show signal strength
Why doesn't the 5G home router provide cellular signal strength information? How can I find the best location in my home without a signal cellular signal strength information? I can't even tell if it is running on 5G UW or has fallen back to LTE. Makes 0 sense that doesn't show up when you log into the router interface.…
Loss of internet & streaming when a concert is happening nearby
I am losing my 5G Home Internet when there are concerts at the Blossom Music Center venue near my home (Cuyahoga Falls, OH). This happens in the evening, typically starting around 6-6:30pm, and only on nights when there is a live concert going on. I'm thinking there is an increase in cell signal demand by concert…
Home Internet Network settings greyed out in MyVerizon app
I set up my 5G home internet gateway a couple of days ago and it went down overnight, deleting the network name I had and losing connection. I was able to reset the gateway, but now network settings are greyed out in the MyVerizon app. How do I access the settings to rename the network?
Slow VPN with 5G, great with other services
I'm hoping someone has answers. Switched to Verizon home 5G and getting the expected 300/20 speeds regularly on my devices including work laptop, till I go on a VPN. This testing is from 2 PCs (one older desktop (personal) and new work laptop Desktop gets the 300/20 all the time, set up a virtual machine with VPN and get…
Wifi 6- ASK-NCQ1338FA
My device is ASK-NCQ1338FA is wifi 6 certified but there is no option to enable for 6Ghz in the web UI. The tech support didn't help much by referring me to get a newer model to get wifi 6. After breaking the passthrough mode, it is pretty disappointing how VRZ handles things Any suggestions?
Slow wifi speed with Macbook Pro only
I am getting extremely slow speeds (around 1mbps) on my macbook pro, while other devices are getting 100mbps+ at the same time. I've tried rebooting everything. Occasionally I am able to get the same speeds on my macbook, but it soon goes back to the slow speeds. I've tried switching from the 5ghz channel to the 2.4ghz,…
does the 5g Home internet support ipv6-pd delegation
Does version 5g Home internet support ipv6-pd, if so what is the delegation /56, /48. /60, etc? Or does it only support /64. The XCI55AX is in pass through mode and I can only get a /64 to work.