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Dropouts and Packet loss
We are having dropouts and packet loss and often have to click multiple times to get a website to load. When my family is watching something it stops and buffers. My spouse and I work from home so this does pose an issue for us. It is incredibly frustrating. I have the Verizon Internet Gateway ARC-XCI55AX in central FL and…
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Unreturned equipment charges
We are being charged and additional $200 for unreturned equipment that is actively being used in the home. Several calls including in store pleas have been ignored and Verizon is threatening suspension of our services unless we pay the full amount which includes the equipment charges. Fun fact: myself and my son both work…
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Home Offer Not Available
Spoken to Verizon twice now and nobody ever gets back to me. I’ve been trying to redeem my home offer for the Nintendo Switch for switching over to Verizon internet, and it will not let me redeem the offer. The tile on my app doesn’t exist. Anyone else having this issue? The offer is about to be expired, and I’m honestly…
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What else can I do to stabilize my connection?
I'm experiencing inconsistent speeds on my Verizon 5G Ultra Wideband connection, especially during peak hours. I've tried disabling Wi-Fi, resetting my network settings, and even switching between different 5G bands but the issue remains. Could this be related to network congestion or possibly an issue with the carrier’s…
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Promo gift card
Hi- purchased a gateway from Verizon in July 2024. I have decided to keep the gateway after (two week/30 days?) trial. How do I check on the status of the gift card ? kindly, Annette
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Non-retn fee
I canceled my internet in May, didn't have it for a month, and was under no contract. I just received a bill, in July, for 200+ dollars. It is labeled as non-retn fee and a bunch of sales tax. I'm assuming that non-retn means I didn't return the gateway, but I did that same month using the kit Verizon sent me. Can anyone…
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Geographic location and 5G Home
I live in Tucson, AZ, yet my IP location is Las Vegas. Is there any way to change this? I keep getting ads, websites, streaming TV, etc for Las Vegas.
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Still no NFL Sunday Ticket
Signed up for 5g home internet and activated it back in July. Here it is the middle of September and still no access. I’ve called, chatted even contacted Verizon Support on X and I feel like it a loss cause. First time it was they were opening a ticket and someone would reach in in 3 business days. No response. 2nd time…
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5G home service
I just signed up Friday from 5 G home and I am more than ready to CANCEL this worst service. Verizon is worst 5 G home service I never ever experienced in my entire lifetime. customer service is a mega blunder ohh my god, thank god I didn’t cancel my older internet service they are 1000% better than VERIZON Forget about…
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CANNOT return the home internet device
Hi Customer Service, I’ve went to Verizon Store, called twice, chatted online. I initially went to a Verizon store, but the staff refused to help, stating that I needed to call and speak with a representative. The first time I called, a representative told me that a return label would be mailed to my address and that my…
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Ethernet connection on Gateway model ARC-XC155AX slower then WIFI
I set up my 5g Gateway Model ARC-XC155AX and if I connect directly to it I am getting +/- 300mbps. If I plug my Orbi mesh system to the ethernet port and connect via the Orbi I am only getting 30mbps. This doesn't make sense because I was getting >300mbps with my previous internet provider. Help!! I would like not to have…
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Inconsistent 5G Connectivity on Verizon SIM - How to Fix?
I've been having issues with my 5G connection using a Verizon SIM. In areas where 5G is supposed to be available, my phone keeps switching between 4G LTE and 5G, which causes interruptions. Is there a way to stabilize the 5G signal or keep it from switching back to 4G? Could this be a problem with my SIM, phone settings,…
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Can't get to my $200 Home Depot Gift Card
When I signed up for my 5G Home Internet (installed on July 3, 2024), Verizon promised me a $200 Home Depot Gift Card would be posted to my account after 60 days from installation. It is now September 19, 2024, and nothing has appeared. I have called and spoken with a live customer service agent twice, and they have been…
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Extender not working
I have the home internet service and received the extender this week. After pairing with the router using the enclosed cable, both the router and extender had solid white lights. After unplugging the extender and moving to a low signal area, the extender stays with a solid yellow light. Tried 5 different locations with the…
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Phone number
I am under my dad’s phone plan and went onto his account to change my phone number due to having lots of spam calls and texts. I changed it through the app and now I am wondering if this is affecting our promotion and if we will lose our promotion due to the phone change. If so what can I do about it so it won’t be…
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Getting charged for wireless device which was returned 1 month ago
Hello, I returned the VZ INTERNET GATEWAY WNC-CR200A during the 30-day-money-back guarantee offer and it was successfully returned to Verizon as per UPS tracking. However, I was still charged in the bill for not returning the device. I have enquired with Support multiple times in the last 1 month and have not gotten any…
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Probably saying goodbye
So I've had a few months to use Verizon 5G home internet - I've helped others here as well. The service is just too inconsistent - I get 35MB/sec downloads, and then it stutters on live streams. I made sure I kept my signal strength below -110, once it got higher, it got worse. I will miss the price. I went back to…
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Submitting Early Termination Fee Bill from Previous Internet Provider
I keep trying to submit my bill from my previous internet provider showing my early termination fees and so far have not been able to. The boxes are greyed out for most of my information and everything I have tried to upload will not work. It tells me that file cannot be uploaded. I have tried PDF, JPEG, etc. as well as…
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Device Return
Today I noticed $216.50 ($200 + tax) was posted to my account ([phone number removed per the Verizon Terms of Service]) for non return internet gateway. UPS (tracking number 1ZB3469R0601582403) delivered it on July 26, 2024. Can you please fix this? Thank you. Hien
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Cancel phone services
If a person dies, how to cancel phone and services?
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Verizon partially blocking website?
Hello, Recently, I've been unable to successfully access the online programming tool replit.com. The site isn't blocked outright, but most of the functionality is severely degraded. When I look at the debugging console, I see several HTTP 403 errors and issues with CORS mismatches between the site and its cdn, which made…
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Help being charged for returned modem
I cancelled my 5g home internet service on 7/23/24 and received a return kit on 7/29/24. I shipped the modem the very next day. The tracking number on my receipt shows it was delivered on 8/5/24. Since I have been on the phone with three agents. Two assured me the charge would be returned in 5-7 business days which didn't…
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5G Home Internet not available at my address, but all my neighbors have it
I have been trying to get Home Internet for over 7 months. 5G Home internet is available for every house in every direction in my rural neighborhood but service is not available for my address. I have climbed the social ladder in the Verizon support system every way I can think of and keep getting the same promises that I…
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Issue with Returning Verizon Home Internet Gateways and Incorrect Billing
I am writing to express my frustration with the ongoing issue I’ve encountered while trying to return two Verizon home internet gateways. I initially contacted customer service over a month ago to request a UPS return box, which I was told would arrive within five business days. However, the box never arrived. I followed…
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no gift card
i should have recieved the promotion for 200$ gift card. and yall just glitch my account every time i try to get a promotion. someone please help it’s beyond frustrating
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Device Return Whiteland IN Disappeared
I recently sent my 5g wireless modem to Verizon’s Return Processing Center in Whiteland, Indiana, and now Verizon is claiming they never received it. I’m extremely frustrated because tracking shows the device was delivered, yet I’m being told it wasn’t received, and as a result I’m now being charged the full price for the…
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$200 dollar Home Depot card or free Nintendo Switch Offer
We have been customers for 16 years. In May 2024 we purchased the home internet package. For doing so we had the choice of a $200 dollar Home Depot card or free Nintendo Switch. Having grandchildren we opted for the gaming system. We were told that in 65 days we'd receive a link to redeem our offer. We got the link it…
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Unable to upgrade phones due to home internet cancelled pending order
So Ive been trying to preorder new phones but I can’t because of a canceled order that happened a month ago, I talked to support for 2hrs, then went to a location for 3hrs and now im on the phone again and it seems like theres not one competent person that can help me. The home internet I got at a store after I cancelled…
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Got my gateway today, still can’t use it
Got my gateway today, still can’t use it , have went through everything that I was told to do , and absolutely useless!!! Red light steadily blinking.,, this motem is absolutely junk !!! I really hope you aren’t charging me for something that absolutely doesn’t work at all in any shape or form!!! send me box to mail it…
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Defective Equipment Return
Your email dated September 11, 2024 stated: "We haven’t received the defective Verizon Home Internet equipment as part of your replacement order. Your account was billed the unreturned equipment fee shown below. Don’t worry. We’ll issue a full refund if you return this equipment within 30 days of this email." -------------…